{"id":2327,"date":"2024-09-06T10:00:00","date_gmt":"2024-09-06T10:00:00","guid":{"rendered":"http:\/\/138.197.200.24\/resources\/blog\/top-women-leaders-influencers-customer-success-2022\/"},"modified":"2026-08-06T10:29:35","modified_gmt":"2026-08-06T10:29:35","slug":"top-women-leaders-influencers-customer-success-2022","status":"publish","type":"blog","link":"https:\/\/www.smartkarrot.com\/resources\/blog\/top-women-leaders-influencers-customer-success-2022\/","title":{"rendered":"Top 50 Women Leaders in Customer Success 2022"},"content":{"rendered":"
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In celebration of International Women\u2019s Day, we are honored to present our Top 50 Women Leaders in Customer Success to Follow list for 2022, celebrating 50 influential women leaders and their inspiring stories of strength and success.<\/p>\n

While their reputations speak for themselves, this list is our modest tribute to these remarkable ladies who have stood out as role models breaking new ground, blazing a trail, and inspiring many others along the way.<\/p>\n

Please note that this is by no means an exhaustive list, nor is it in any particular order. Who else would you nominate? Please tell us in the comments!<\/p>\n

Now get ready to be inspired as we shine a spotlight on these powerful women and how their achievements are shaping the industry.<\/p>\n

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Allison Pickens<\/h2>\n

An exceptional thought leader and a brilliant coach to thousands of executives, Allison Pickens, is a leading expert onrecurring revenue growth. Her portfolio is gilded with leadership roles like board director, investor, COO, and P&L owner. An alumna of Yale and Stanford,Allison has contributed to the Customer Success industry as the COO of Gainsight, a prominent customer success company, and a 1B USD unicorn.<\/p>\n

She has also hosted the very successful Customer Success Podcast and written the informative book called \u2018The Customer Success Economy.\u2019 Her blog posts continue to serve as a valuable resource for people who seek to understand and master customer success processes.<\/p>\n<\/div>\n<\/div>\n

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Amarachi Ogueji<\/h2>\n

A star in the world of Customer Success, Amarachi Ogueji is known for her exceptional skills in retaining B2B and B2C SaaS clients. Her diverse yet unique skills include customer life cycle optimization from pre-sales. In the revenue-centric SaaS world, Amarachi strives to provide customers with the highest value at every step of their customer journey.<\/p>\n<\/div>\n<\/div>\n

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Anika Zubair<\/h2>\n

Anika Zubair is a Customer Success leader working with inSided, a customer success community platform, as Vice President of Customer Success. Focused on customer happiness, Anika is passionate about developing and maintaining good relationships with customers. She has helped several companies grow and scale their business by developing streamlined customer success processes and successfulcustomer retention strategies<\/a>.<\/p>\n<\/div>\n<\/div>\n

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Anita Toth<\/h2>\n

A highly celebrated, award-winning, successful Customer Success Strategist, Anita Toth describes herself as a churn-crusher whose primary focus is to decrease the attrition rate of businesses. Anita leads a team that dives into the customer insights of B2B SaaS clients and extracts actionable information from it. They then help the clients develop a customer-centric business strategy that increases customer loyalty and retention.<\/p>\n<\/div>\n<\/div>\n

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Annette Franz<\/h2>\n

Annette Franz is the Founder and CEO of CX Journey Inc. With over 30 years in the industry, Annette is a professional coach, consultant<\/a>, customer journey mapping facilitator, thought leader, and influencer. Also, Annette is a distinguished customer success author who has written two books, \u2018Customer Understanding: Three Ways Put the \u201cCustomer\u201d in Customer Experience\u2019 and \u2018Built to Win: Designing a Customer-Centric Culture That Drives Value for Your Business.\u2019<\/p>\n<\/div>\n<\/div>\n

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Ashna Patel<\/h2>\n

An Award-Winning Customer Success Professional, Asha Patel is known for leading teams and delivering strategic plans forimproving the customer experience<\/a> in a company. She is a coach who focuses on personal development, relationship building, success planning, customer engagement and retention, and customer journey. Currently, she\u2019s the Customer Success and Customer Support Manager at Ascent Cloud, Ashna has experience of over 7+ years in Customer Success and Account Management.<\/p>\n<\/div>\n<\/div>\n

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Bhavika Kochhar<\/h2>\n

Bhavika Kochhar is an Enterprise Customer Success Manager, Americas, at Algonomy. She has over six years of experience in the Customer Success Industry. With a focus on community building, Bhavika is an advisor and mentor who drives customer success wherever she goes. An all-rounder, Bhavika also hosts her chat show and is a founder at CS Ladies.<\/p>\n<\/div>\n<\/div>\n

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Caroline Andreola<\/h2>\n

Caroline Andreola is a Client Success Strategy professional with product development, product marketing, commercial planning,customer success<\/a>, and project management skills to name a few. After beginning her career as a Marketing intern at the Rafain Palace Hotel & Convention Center, she is now a Customer Success Strategy Specialist at Ambev. Caroline was also named one of the Top 100 Customer Success Strategists for 2020-2021.<\/p>\n<\/div>\n<\/div>\n

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Catherine Blackmore<\/h2>\n

Catherine Blackmore is a thought leader, influencer, and industry expert with an experience of over 20 years in the Customer Success sector. Her various books, blogs, articles, and whitepapers have helped many people understand the program, planning, and operational structure of Customer Success Organizations. One of her much deserving achievements is that she is rated one of the top 50 influencers to follow in the Customer Success industry.<\/p>\n<\/div>\n<\/div>\n

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Christina Crawford Kosmowski<\/h2>\n

Christina Crawford is the CEO of LogicMonitor. Before joining LogicMonitor, Christina worked for Slack leading the Global Customer Success and Services team, and she helped the company scale from $90 million to $1 billion annual revenue. Christina has had a diverse range of professional experience with CEO, president, board member, and strategic advisor under her portfolio.<\/p>\n<\/div>\n<\/div>\n

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Dana Alvarenga<\/h2>\n

Dana Alvarenga is currently the Vice President of Customer Experience at SlapFive: Customer Marketing and the creator and host of the CustomerXTherapy Podcast. Dana is also a founding member of CS Insider. \u00a0She has acquired numerous skills through her years of experience, includingaccount management, business development, lead generation, contract negotiation, project implementation, partner engagement, and customer retention.<\/p>\n<\/div>\n<\/div>\n

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Dana Soza<\/h2>\n

Dana Soza Customer Solutions CEO, is one of the most prominent and revered Customer Success professionals in California, US. She is a growth leader who passionately follows the human-first approach. An advocate for inclusion and diversity, Dana is proficient in scaling businesses with the help of customer acquisition and retention. A leader, speaker, consultant, coach, and trainer, Dana\u2019s most salient qualities include organizational gaps analysis, discovery, and problem-solving.<\/p>\n<\/div>\n<\/div>\n

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Daphne Lopes<\/h2>\n

Daphne Lopes is a Customer Success leader with experience with operations, product management<\/a>, and professional services (SaaS and Payments). Since beginning her career as a Product Merchandiser at Ted Baker, she has held numerous different professional roles and is now a Senior Success Manager for HubSpot. She is also a member of the invite-only Founders of the Future entrepreneurial community.<\/p>\n

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Diana De Jesus<\/h2>\n

A prolific leader in the Customer Success industry, Diana De Jesus knows where her expertise lies, and she isn\u2019t afraid to own it. She is a Customer Success Manager Strategist at Catalyst Software who helps several companies retain and satisfy their customers. In turn, Diana helps her clients\u2019 businesses grow. Diana also co-created the \u2018Open Book of Customer Success,\u2019 a free workspace with all the resources to help Customer Success professionals.<\/p>\n<\/div>\n<\/div>\n

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