{"id":2463,"date":"2023-06-07T10:00:00","date_gmt":"2023-06-07T10:00:00","guid":{"rendered":"http:\/\/138.197.200.24\/resources\/blog\/customer-success-manager-productivity-time-management\/"},"modified":"2026-08-06T10:58:19","modified_gmt":"2026-08-06T10:58:19","slug":"customer-success-manager-productivity-time-management","status":"publish","type":"blog","link":"https:\/\/www.smartkarrot.com\/resources\/blog\/customer-success-manager-productivity-time-management\/","title":{"rendered":"Productivity and Time Management Tips for Customer Success Managers"},"content":{"rendered":"
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The more you wish your customer base to grow, the higher you need to zoom in to productivity and time management. As a\u00a0Customer Success Manager, you constantly juggle between relationship building, onboarding,\u00a0upselling<\/a>\u00a0and strive to take the customer satisfaction score a notch up. In the beginning, it might seem like 24 hours aren\u2019t enough on your watch. That is when laying a firm foundation of some of the best productivity and time management systems is the way forward. Here, we shall be outlining 6 such tenets for the CSMs to gel well.<\/p>\n

Table of Contents<\/strong><\/p>\n

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  1. Avoid booking Back-to-Back Meetings<\/li>\n
  2. Keep Buffer Time in between Calls<\/li>\n
  3. Club similar tasks together<\/li>\n
  4. There is no Trophy for \u2018Complete it all in a Day\u2019<\/li>\n
  5. Take Breaks between Meetings<\/li>\n
  6. Plan your Next Day in Advance<\/li>\n<\/ol>\n
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    Avoid booking Back-to-Back Meetings\u00a0<\/h2>\n

    Meeting tardiness is one of the worst pet peeves for any manager in general. It is never a good idea to fill your calendar with all the meetings on the same day. This will only leave you tired, worked up, and unfocused on your work routine. What good will a back-to-back meeting do if you aren\u2019t being productive in any of them due to restlessness?<\/p>\n

    On that note, you can try\u00a0Google Calendar<\/a>. Its feature \u2018Speedy Meetings\u2019 allows you to manage the space between meetings. For instance, it will schedule your 30-minute meetings to end after 25 minutes giving you a breather before your next meeting.<\/p>\n

    Keep Buffer Time in between Calls<\/h2>\n

    As you schedule your calls and meetings for a week, ensure that you allow some room to chill and breathe in between, which in technical terms is called as \u2018buffer\u2019. Sometimes, you may need to spend a little extra time with your customers, or there could be times when you would have to travel from one place to another. Including traffic time, or lunchtime should be unmissable too. Even if everything on your calendar goes as per your plan, it would never hurt to have buffer time before that.<\/p>\n

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