{"id":2529,"date":"2023-06-07T10:00:00","date_gmt":"2023-06-07T10:00:00","guid":{"rendered":"http:\/\/138.197.200.24\/resources\/blog\/customer-video-conferencing\/"},"modified":"2026-07-31T12:11:32","modified_gmt":"2026-07-31T12:11:32","slug":"customer-video-conferencing","status":"publish","type":"blog","link":"https:\/\/www.smartkarrot.com\/resources\/blog\/customer-video-conferencing\/","title":{"rendered":"An Essential Guide to Video Conferencing with Customers"},"content":{"rendered":"<div class=\"col-lg-8 ps-lg-4\" id=\"blogcatcontent\">\n<p>Here we are surviving the COVID times and working from home. Interestingly, the year 2020 has been officially tagged as the \u2018<a href=\"https:\/\/biteable.com\/blog\/work-from-home-statistics\/\">work from home<\/a>\u2019 year. These difficult times have foisted millions of people into their firsts of working from home experience. While that has driven tons of\u00a0<a href=\"\/customer-success\/\" rel=\"noreferrer noopener\" target=\"_blank\">customer success<\/a>\u00a0professionals, who were once used to see their clients live have taken to the virtual CS, there is still a lot left unexplored. This blog today will walk you through some of the best ways to learn the subtle art and etiquette of video conferencing or \u2018vidiquette\u2019 with your customers. Let us get started.<\/p>\n<div aria-hidden=\"true\" class=\"wp-block-spacer\" style=\"height:24px\"><\/div>\n<h2 class=\"wp-block-heading\" id=\"h-table-of-contents\">Table of Contents<\/h2>\n<ul class=\"wp-block-list\">\n<li>What is a Video Conference Call?<\/li>\n<li>What should and shouldn\u2019t you do at a Video Conference?<br \/>1. Use the same Courtesy as were in an in-person meeting<br \/>2. Set your Settings<br \/>3. Lead with Empathy here<br \/>4. Rule of Mute and Unmute<br \/>5. Crisp, Clear, and Concise<br \/>6. Victory needs Preparation<\/li>\n<\/ul>\n<div aria-hidden=\"true\" class=\"wp-block-spacer\" style=\"height:29px\"><\/div>\n<h2 class=\"wp-block-heading\" id=\"h-what-is-a-video-conference-call\">What is a Video Conference Call?<\/h2>\n<p>Video Conferencing is an online meeting that ropes in video feeds from a visual conferencing system with a screen sharing solution that enables group collaborations or meetings. Now that the whole world is working remotely, every business has found its solace with video conferencing \u2013 being both seamless and efficient. <\/p>\n<div aria-hidden=\"true\" class=\"wp-block-spacer\" style=\"height:28px\"><\/div>\n<h2 class=\"wp-block-heading\">What should and shouldn\u2019t you do at a Video Conference?<\/h2>\n<p>Though, there are not any severe dos and don\u2019ts, there still are a few etiquettes that when followed make a meeting run smooth and connect with your customers with optimal convenience. Some of these include:\u00a0<\/p>\n<h3 class=\"wp-block-heading\">Use the same Courtesy as were in an in-person meeting<\/h3>\n<p>Just because your customers are not in the same room in person that does not mean that you can spare the courtesy right away. This includes paying equal attention to each attendee and\u00a0<a href=\"\/resources\/blog\/active-listening\/\" rel=\"noreferrer noopener\" target=\"_blank\">actively listening<\/a>\u00a0to what they have got to contribute. If you are the host, it is equally important to be resilient and carry the same courtesy. Sometimes, it is the etiquette and body language that can make or break a deal.<\/p>\n<div class=\"lazyblock-subscription-vBIko wp-block-lazyblock-subscription\">\n<section class=\"bg-light-2 newsletter-sec block_newsletter_sec d-flex mt-5 mb-5\">\n<!--begin container --><\/p>\n<div class=\"container-fluid\">\n<!--begin row --><\/p>\n<div class=\"row\">\n<!--begin col-md-6--><br \/>\n<!--begin col-md-6--><\/p>\n<div class=\"col-md-4 p-0 col-lg-4 text-center\">\n<div class=\"img_box\">\n<picture><source data-srcset=\"\/wp-content\/uploads\/2021\/01\/newsletter-img1-1.png.webp\" type=\"image\/webp\"\/><img class=\"img-fluid perfmatters-lazy\" data-eio=\"p\" data-src=\"http:\/\/www.smartkarrot.com\/wp-content\/uploads\/2021\/01\/newsletter-img1-1.png\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg%20xmlns='https:\/\/www.w3.org\/2000\/svg'%20width='0'%20height='0'%20viewBox='0%200%200%200'%3E%3C\/svg%3E\"\/><noscript><img class=\"img-fluid\" data-eio=\"p\" decoding=\"async\" src=\"http:\/\/www.smartkarrot.com\/wp-content\/uploads\/2021\/01\/newsletter-img1-1.png\"\/><\/noscript><\/picture>\n<\/div>\n<\/div>\n<div class=\"col-md-8 col-lg-8 text-left align-self-center p-0\">\n<div class=\"blog-banner-content text-center\">\n<h3>Like what you are reading?<br \/>\nSign up for our newsletter                                 <\/h3>\n<p><!--end newsletter_form_box --><\/p>\n<div class=\"single_line_newsletter_box\">\n<div class=\"wpcf7 no-js\" data-wpcf7-id=\"5771\" dir=\"ltr\" id=\"wpcf7-f5771-o1\" lang=\"en-US\">\n<div class=\"screen-reader-response\">\n<p aria-atomic=\"true\" aria-live=\"polite\" role=\"status\">\n<ul><\/ul>\n<\/p>\n<\/div>\n<form action=\"\/resources\/blog\/customer-video-conferencing\/#wpcf7-f5771-o1\" aria-label=\"Contact form\" class=\"wpcf7-form init mailchimp-ext-0.5.72\" data-status=\"init\" method=\"post\" novalidate=\"novalidate\">\n<div style=\"display: none;\">\n<input name=\"_wpcf7\" type=\"hidden\" value=\"5771\"\/><br \/>\n<input name=\"_wpcf7_version\" type=\"hidden\" value=\"6.0.5\"\/><br \/>\n<input name=\"_wpcf7_locale\" type=\"hidden\" value=\"en_US\"\/><br \/>\n<input name=\"_wpcf7_unit_tag\" type=\"hidden\" value=\"wpcf7-f5771-o1\"\/><br \/>\n<input name=\"_wpcf7_container_post\" type=\"hidden\" value=\"0\"\/><br \/>\n<input name=\"_wpcf7_posted_data_hash\" type=\"hidden\" value=\"\"\/><br \/>\n<input name=\"_wpcf7_recaptcha_response\" type=\"hidden\" value=\"\"\/>\n<\/div>\n<p><span class=\"use-floating-validation-tip\"><span class=\"wpcf7-form-control-wrap\" data-name=\"Email\"><input aria-invalid=\"false\" aria-required=\"true\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" id=\"mailster-email-1\" maxlength=\"400\" name=\"Email\" placeholder=\"Enter your email\" size=\"40\" type=\"email\" value=\"\"\/><\/span><\/span><input class=\"wpcf7-form-control wpcf7-submit has-spinner submit-button button btn btn_button border-0 h_3 p-3 px-5\" id=\"submitFormButton\" type=\"submit\" value=\"Subscribe\"\/>\n<\/p>\n<div style=\"display:none;\">\n<p><input class=\"none\" name=\"Ad Campaign\" type=\"text\" value=\"\"\/><input class=\"none\" name=\"Ad Source\" type=\"text\" value=\"\"\/><input class=\"none\" name=\"Ad Medium\" type=\"text\" value=\"\"\/><input class=\"none\" name=\"Ad Keyword\" type=\"text\" value=\"NL Subscription,Blog,\"\/><input class=\"none\" name=\"utm_content\" type=\"text\" value=\"\"\/><input class=\"none\" name=\"Ad Referrer URL\" type=\"text\" value=\"\"\/><input class=\"none\" id=\"cf_form_submission_url\" name=\"handl_url\" type=\"text\" value=\"\/resources\/blog\/customer-video-conferencing\/\"\/><input class=\"none\" id=\"gclid\" name=\"gclid\" type=\"text\" value=\"\"\/>\n<\/p>\n<\/div>\n<div aria-hidden=\"true\" class=\"wpcf7-response-output\"><\/div>\n<p style=\"display: none !important\"><span class=\"wpcf7-form-control-wrap referer-page\"><input aria-invalid=\"false\" class=\"wpcf7-form-control wpcf7-text referer-page\" data-value=\"https:\/\/Direct%20Visit\" name=\"referer-page\" type=\"hidden\" value=\"https:\/\/Direct%20Visit\"\/><\/span><\/p>\n<p><!-- Chimpmatic extension by Renzo Johnson -->\n<\/p>\n<\/form>\n<\/div>\n<\/div>\n<\/div>\n<p><!--end newsletter_form_box --><br \/>\n<!--end benefits -->\n<\/p>\n<\/div>\n<p><!--end col-md-6-->\n<\/p>\n<\/div>\n<p><!--end row -->\n<\/p>\n<\/div>\n<p><!--end container -->\n<\/p>\n<\/section>\n<\/div>\n<h3 class=\"wp-block-heading\">Set your Settings<\/h3>\n<p>Although nothing is simpler than placing a <a href=\"\/video-call-intelligence\/\">video conferencing call<\/a>, it will not hurt you to double-check your settings. It would not look nice if your audio configurations conk out in the middle of an important meeting. Checking your mic and camera configurations beforehand is also advisable. And just in case you happen to have an external monitor with a built-in camera, you can set that according to your system.<\/p>\n<h3 class=\"wp-block-heading\">Lead with Empathy here<\/h3>\n<div aria-hidden=\"true\" class=\"wp-block-spacer\" style=\"height:31px\"><\/div>\n<p>As per\u00a0<a href=\"https:\/\/www.linkedin.com\/in\/daphnecostalopes\/\" rel=\"noreferrer noopener\" target=\"_blank\">Daphne Lopes<\/a>, Customer Success Manager, HubSpot,\u00a0<a href=\"\/resources\/blog\/customer-empathy\/\" rel=\"noreferrer noopener\" target=\"_blank\">empathy plays a big role<\/a>, especially in tough times like these. A lot of customers might be having a hard time, keeping up with the virus and adjusting to remote systems too. It could be possible that their vicinity has internet fluctuations, or perhaps they are new to the world of remote meetings. In such cases, leading the video conferences with a dent of empathy would do your customers a world of good. Moreover, you should also do some research and choose the right <a href=\"https:\/\/getvoip.com\/blog\/2020\/07\/02\/what-is-cpaas\/\">communication platform<\/a> for interacting with your customers the right way. Compassion always reflects. Ask them how they are going with the global situation and see if there is any way, where you can help. Understand the background noises too \u2013 some could have kids or a pet, and that should be fine too.<\/p>\n<h3 class=\"wp-block-heading\">Rule of Mute and Unmute<\/h3>\n<p>Once you are done talking or times when you do not have to talk, it is appreciable to mute your mic. Even if you stay really quiet, most of the advanced mics will pick up faint sounds like typing, walking steps, tapping noises, etc. And when you have a large meeting with many customers having unmuted mics, this will all add up eventually. This will disrupt and come in the way of a smooth meeting and don\u2019t let that happen.<\/p>\n<h3 class=\"wp-block-heading\">Crisp, Clear, and Concise<\/h3>\n<p>Let\u2019s face it people are jam-packed and they have other priorities to deal with as well. Keep your video conferencing meetings to the point and exact. Practice the 3 C\u2019s: Crisp, Clear, and Concise. This will help your audience as well as you to keep a tab on the watch and get back to your usual affairs. Having a meeting that does not end and keeps the listeners hanging on the other side is not only unproductive but can be really frustrating too, at times.<\/p>\n<h3 class=\"wp-block-heading\">Victory needs Preparation<\/h3>\n<p>There is nothing worse than attending a video conference without having to do your basics done and dusted. Prepare a meeting agenda well in advance and send it out to the attendees, make it a point to stick to the agenda throughout the meeting. This way, your customers too can come prepared to the conference with their set of ideas, suggestions or queries. This will help both you as a host and your attendees to ace up the\u00a0<a href=\"\/resources\/blog\/customer-success-manager-productivity-time-management\/\" rel=\"noreferrer noopener\" target=\"_blank\">productivity and efficiency<\/a>\u00a0facets but also set the tone right for the meeting.<\/p>\n<div aria-hidden=\"true\" class=\"wp-block-spacer\" style=\"height:28px\"><\/div>\n<h2 class=\"wp-block-heading\">Parting Thoughts<\/h2>\n<p>As they say, the show must go on. Life and business must strive in spite of the tough times. On that note, modern technology has gifted us with several boons that make these spiteful times a little less painful and video conferencing calls are one of them. Now, you can seamlessly attend meetings and meet your beloved ones, all on a virtual note.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>What is Video Conferencing and why has it been deemed essential in times like these? 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