{"id":2600,"date":"2023-03-01T10:00:00","date_gmt":"2023-03-01T10:00:00","guid":{"rendered":"http:\/\/138.197.200.24\/resources\/blog\/ultimate-customer-success-portal-all-csm-resources-in-one-place\/"},"modified":"2026-08-06T10:22:41","modified_gmt":"2026-08-06T10:22:41","slug":"ultimate-customer-success-portal-all-csm-resources-in-one-place","status":"publish","type":"blog","link":"https:\/\/www.smartkarrot.com\/resources\/blog\/ultimate-customer-success-portal-all-csm-resources-in-one-place\/","title":{"rendered":"Ultimate Customer Success Portal: All CSM resources in one place!"},"content":{"rendered":"
\n

Before we begin on sharing resources on this customer success portal, here is a brief background I would like you to read. This will set the right context for you.<\/p>\n

If you are a budding Customer Success Manager in a SaaS organization then we understand your challenges. The most common one is that you are left on your own to grow. Because Customer Success is a relatively new field and the ones who can guide you are also new to this.\u00a0<\/p>\n

Every organization, communities and experts are posting tonnes of material online on Customer Success. Most of them are repetitive while many others are the products of their own learnings. So, instead of being lost in the myriad of resources online, I suggest you bookmark this blog which would continue to help you in the long run.<\/p>\n

Our thoughts behind creating an ultimate customer success portal is that based on our research on this field, we filtered the best resources to use them to upgrade the knowledge of our internal teams at SmartKarrot. We are constantly in touch with our global CS community and are always on the lookout for anything new that sprouts up through which we can learn. So we thought if we have such a useful resource already in place then why not share it with a wider audience. So, here they are.<\/p>\n

In this blog post, we are going to share with you the following resources on CS:<\/p>\n

    \n
  1. Blogs<\/li>\n
  2. Newsletters<\/li>\n
  3. Podcasts<\/li>\n
  4. Books<\/li>\n
  5. Courses and Certifications<\/li>\n<\/ol>\n

    Let\u2019s start with the first option.<\/p>\n

    Blogs<\/h2>\n

    #1 Sixteen Ventures<\/a><\/h3>\n

    By Lincoln Murphy<\/p>\n

    This is one of the most followed blogs on Customer Success. It is headed by Lincoln Murphy who is a well known figure in the CS space. He is a leading CS consultant, keynote speaker and an author. Follow him to enhance your knowledge especially on Customer Success, Customer Experience and Customer-centric business.<\/p>\n

    #2 The Success League<\/a><\/h3>\n

    By Kristen Hayer<\/p>\n

    Although this blog covers all aspects of customer success, it is mainly focused on churn reduction, revenue expansion and improving customer satisfaction.<\/p>\n

    #3 Success Coaching<\/a><\/h3>\n

    By Todd Eby<\/p>\n

    This blog is mainly focused on career building tips along with latest CS insights from the industry.<\/p>\n

    #4 The Desired Path<\/a><\/h3>\n

    By Kia Puhm<\/p>\n

    This is another blog which is good for gaining industry insights and staying updated with the latest news and trends.<\/p>\n

    #5 TriTuns<\/a><\/h3>\n

    By Jason Whitehead<\/p>\n

    This blog will help you learn how to design the high-impact customer success programs and teams. It will also help you figure out how to quickly renew and expand your customer\u2019s accounts.<\/p>\n

    Newsletters<\/h2>\n

    #1 Keep THE CUSTOMER<\/a><\/h3>\n

    By Diana De Jesus<\/p>\n

    Keep The Customer is a repository of resources for Customer Success Professionals. Subscribe to this newsletter to learn about retention\/expansion\/renewals, metrics and more from the top voices in the industry.<\/p>\n

    #2 Lucky Sevens<\/a><\/h3>\n

    By Customer Thermometer<\/p>\n

    Every month, they scour the world \u2013 much like Indiana Jones \u2013 for the gems of the customer service world. Expect this newsletter in the 3rd week of every month.<\/p>\n

    #3 PracticalCSM.com<\/a><\/h3>\n

    by Rick Adams<\/p>\n

    Practical CSM is a monthly newsletter which provides an ongoing measurement to how one is doing at every step of the Customer Success journey.<\/p>\n

    #4 Chief Customer Officer Council<\/a><\/h3>\n

    by Curtis Bigham<\/p>\n

    The ONLY newsletter geared exclusively for the CCO, but would add value for most in this space. Learn the best practices & critical strategies to drive solid business results.<\/p>\n

    #5 Enlightened Customers<\/a><\/h3>\n

    by Chad Horenfeldt<\/p>\n

    The newsletter \u2018Enlightened Customers\u2019 helps Customer Success teams and leaders, especially those looking for assistance with Customer Success strategies, or if they require Customer Success coaching.<\/p>\n

    If you are looking for more newsletter then check out this link.<\/p>\n

    Podcasts<\/h2>\n

    Podcasts are one of the best ways to listen to the experiences of CS experts. Hence, here are the few that tops our list on this customer success portal.<\/p>\n

    #1 CHURN.FM<\/a><\/h3>\n

    by Andrew Michael<\/p>\n

    Andrew was tired of hearing stories about some magical silver bullet that solved churn for company X. So, he launched Churn.fm which is a podcast for the subscription economy pros to learn how the world\u2019s fastest-growing companies are tackling churn and using retention to fuel their growth.<\/p>\n

    #2 Churn it Up!<\/a><\/h3>\n

    by Aly Mahan<\/p>\n

    Churn it up! is a podcast that provides tips and tricks from the best in customer success. It\u2019s perfect for anyone working on the frontlines of customer success and for account managers in any SaaS organization. As their slogan goes \u2014 this is all CS, no BS!<\/p>\n

    #3 CustomerSuccessManager.com<\/a><\/h3>\n

    by Adam Joseph<\/p>\n

    Customer Success Conversations are a series of podcasts hosted by the founder of CustomerSuccessManager.com, Adam Joseph. On each podcast he is joined by Customer Success executives from all levels who discuss trends that will shape Customer Success in the future.<\/p>\n

    #4 Customer Bliss<\/a><\/h3>\n

    by Jeanne Bliss<\/p>\n

    Jeanne Bliss runs the one Customer Experience Podcast You Can\u2019t Afford To Miss! \u201cReal world, straight talk, and realistic ideas from Customer Experience Leaders around the world.\u201d<\/p>\n

    #5 The Jasons Take On\u2026<\/a><\/h3>\n

    by Jason Whitehead & Jason Noble<\/p>\n

    The \u201cJasons Take On\u201d webinar and podcast series offers fast-paced, insightful, and unplugged conversations with two leading \u201cJasons\u201d in customer success. Each month they explore a new topic of interest in Customer Success.<\/p>\n

    If you are looking for more podcasts then check out this link.<\/p>\n

    Books<\/h2>\n

    These books are one of the most famous books written on this topic. Hence, including them on our ultimate customer success portal is worthwhile.<\/p>\n

    #1 Hypergrowth<\/h3>\n

    By David Cancel<\/p>\n

    This is a short read but it\u2019s jam-packed with strategies and frameworks to help companies achieve hyper-growth through customer success. The overarching theme in this book is that a focus on current customers is necessary to drive success.<\/p>\n

    #2 The Trusted Advisor<\/h3>\n

    by David H. Maister, Charles H. Green, and Robert M. Galford<\/p>\n

    This customer success book details five steps to build a trust-based relationship. It is especially useful for customer success managers who act as a part of their customers\u2019 team, looking to build and maintain trust.<\/p>\n

    #3 Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine<\/h3>\n

    by Jeanne Bliss<\/p>\n

    This is a must-read for folks in customer success, and truly any person in a business that deals with customers. Jeanne Bliss incorporates executive stories and personal narratives to remind us of just how important our customers are through this customer success book!<\/p>\n

    #4 The Effortless Experience: Conquering the New Battleground for Customer Loyalty<\/h3>\n

    by Matthew Dixon, Nick Toman, Rick DeLis<\/p>\n

    This customer success book explains that loyalty is driven by how well a company delivers on its basic promises and solves day-to-day problems, not on how spectacular its service experience might be. Most customers don\u2019t want to be \u201cwowed\u201d; they want an effortless experience.\u00a0<\/p>\n

    #5 Subscribed: Why the Subscription Model Will Be Your Company\u2019s Future<\/h3>\n

    by Tien Tzuo, Gabe Weisert<\/p>\n

    As CEO of the world\u2019s largest subscription management platform, Tien Tzuo has helped hundreds of companies transition from relying on individual sales to building customer-centric, recurring-revenue businesses. If there\u2019s one customer success book that will have you feeling empowered, it\u2019s this one!<\/p>\n

    If you want to know more books to read on this topic then check out this link<\/a>.<\/p>\n

    Courses and Certifications<\/h2>\n

    #1 CCXP Certification<\/a><\/h3>\n

    This is a professional certification for those who have a high level of knowledge and expertise in the customer experience domain and are seeking an industry-wide recognition for the same.<\/p>\n

    #2 CCSM Certification<\/a><\/h3>\n

    This provides certification on customer success management. It is certified by the world\u2019s leading Continuing Professional Development accreditor.<\/p>\n

    #3 Customer Success Manager 101<\/a><\/h3>\n

    This is a course offered by Udemy on the foundation of becoming a great CSM. It has a series of 28 lectures that you can go through at your own pace once you enrolled for this course.<\/p>\n

    #4 Customer Success Executives Coaching<\/a><\/h3>\n

    The CSM boot camp is a program offered by CSM Practice. They give customized training to your organization\u2019s CS executives. It is an accelerator course for your role as an executive CS.<\/p>\n

    #5 The Success League<\/a><\/h3>\n

    As much as their blog is famous, their customer success leadership programs are recognized too in the CS global space.\u00a0<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

    Access the top customer success portal and customer success ultimate software here to learn everything about customer success and CX industry.<\/p>\n","protected":false},"author":2,"featured_media":948,"template":"","format":"standard","meta":{"_acf_changed":false,"_yoast_wpseo_focuskw":"","_yoast_wpseo_title":"Ultimate Customer Success Portal: All CSM resources in one place!","_yoast_wpseo_metadesc":"Access the top customer success portal and customer success ultimate software here to learn everything about customer success and CX industry.","footnotes":""},"blog-category":[19],"class_list":["post-2600","blog","type-blog","status-publish","format-standard","has-post-thumbnail","hentry","blog-category-customer-success"],"acf":[],"yoast_head":"\nUltimate Customer Success Portal: All CSM resources in one place!<\/title>\n<meta name=\"description\" content=\"Access the top customer success portal and customer success ultimate software here to learn everything about customer success 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