{"id":2638,"date":"2023-02-28T10:00:00","date_gmt":"2023-02-28T10:00:00","guid":{"rendered":"http:\/\/138.197.200.24\/resources\/blog\/top-customer-success-influencers-2022\/"},"modified":"2026-08-06T10:29:59","modified_gmt":"2026-08-06T10:29:59","slug":"top-customer-success-influencers-2022","status":"publish","type":"blog","link":"https:\/\/www.smartkarrot.com\/resources\/blog\/top-customer-success-influencers-2022\/","title":{"rendered":"Top 50 Customer Success Influencers 2022"},"content":{"rendered":"
\n

Thanks to the untiring zeal of its passionate community, Customer Success has grown to become the phenomenal force that it is today. Here\u2019s our Top 50 Customer Success Influencers list for 2022 celebrating the inspiring visionaries and trailblazers who are helping shape the field and its future evolution.<\/p>\n

This annual list has been compiled by the editorial team at SmartKarrot considering overall influence in the form of industry impact, community contributions, thought leadership, followership, and similar guiding criteria.<\/p>\n

While we have taken every care to ensure our selection is unbiased, we humbly admit that we do have blind spots. If we have missed out on mentioning any distinguished influencers, kindly nominate them in the comments below.<\/p>\n

So, without further ado, here\u2019s SmartKarrot\u2019s Top 50 Customer Success Influencers for 2022 (presented in no particular order).<\/p>\n

\n
\n
\n

Lincoln Murphy<\/h2>\n

Widely acclaimed as a foremost expert to have pioneered and popularized customer success, Lincoln is a customer-centric growth mastermind. His brainchild, Sixteen Ventures<\/a>, helps businesses optimize their customer lifecycle and reach \u201cExponential Growth through Customer Success.\u201d His seminal thought-leadership continues to inform and inspire generations of customer success professionals around the globe.<\/p>\n<\/div>\n<\/div>\n

\n
\n
\n

Rick Adams<\/h2>\n

Recognized as one of the most respected business outcomes and Customer Success experts globally, Rick has been helping individuals and companies maximize business value for over 25 years. His company Practical CSM Academy<\/a> provides global customer success management consulting, training and certification services. His book \u201cPractical Customer Success Management: A best practice framework for rapid generation of customer success\u201d is a highly valuable resource for CS practitioners at all levels.<\/p>\n<\/div>\n<\/div>\n

\n
\n
\n

Peter Armaly<\/h2>\n

Peter Armaly is a highly-recognized, visionary Customer Success Leader that can always be found sharing his insight with the CS community. He\u2019s also the Senior Director of Customer Success Enablement and Thought Leadership at Oracle<\/a>. His passion for and devotion towards the CS space also has him chaired as an Advisory Board Member at CSM Practice and a Proof Advisor at Proof Analytics where he helps executives strategize and scale their CS operations<\/a>.<\/p>\n<\/div>\n<\/div>\n

\n
\n
\n

Jay Nathan<\/h2>\n

Jay Nathan has created an illustrious name in the customer success field thanks to his earnest passion and astute mechanism of sharing customer-centric growth ideas. He\u2019s also the Co-Founder of\u00a0 Gain Grow Retain<\/a>\u2014the community for CS leaders\u2014and CCO of Higher Logic<\/a>. Aside from being an active member of the CS community, Jay can also be found having insightful conversations with industry leaders on his popular podcast<\/a>.<\/p>\n<\/div>\n<\/div>\n

\n
\n
\n

Irit Eizips<\/h2>\n

Irit is an immaculate Customer Success Strategist who balances strategic thought-leadership with hands-on tactical management to create rapid results. She\u2019s been a key figure in the CS industry, by shaping Customer Success methodologies and best practices used today.\u00a0 Irit is also the Chief Customer Officer & CEO at CSM Practice<\/a>.\u00a0 She\u2019s been on the Top 100 Customer Success Strategists list since 2013, which is a testament to her contributions and dedication to the CS space. \u00a0<\/p>\n<\/div>\n<\/div>\n

\n
\n
\n

Kristi Faltorusso<\/h2>\n

Kristi is a pioneer in scaling and transforming customer success organizations at hyper-growth B2B SaaS companies. With over a decade helping companies redefine CS, she founded Keeping CS Simple where she shares her wisdom with leaders and individuals on how to optimize their approach to customer success. Kristi is also the VP of Customer Success at ClientSuccess, Product Advisory Board Member at Cast.app, Founding Advisor at CS Ladies, and Founding member of Gain Grow Retain. <\/p>\n<\/div>\n<\/div>\n

\n
\n
\n

Sue Nabeth Moore<\/h2>\n

Sue is an all-around Customer Success Leader, Evangelist, Coach, Advisor, and Speaker. She\u2019s the Founder of Success Track Enterprise<\/a> and Co-Founder of Success Chain<\/a>, where she helps companies and customers to collaborate in unison to drive win-win outcomes. A community builder par excellence, Sue is passionate about helping individuals and businesses to evolve customer success into helping customers progress. \u200b\u200bThanks to her strong customer success professionalism combined with excellent interpersonal skills, she drives a great vision for using customer success to help aspiring CS professionals grow in this field. <\/p>\n<\/div>\n<\/div>\n

\n
\n
\n

Nils Vinje<\/h2>\n

Nils Vinje is an admired Customer Success Executive, Author, Speaker, and Consultant. As the Founder, CEO, and Leadership Coach at 30 Day Leadership, he helps B2B leaders become the leader of their dreams through his 30 Day Leadership Playbook, podcast, and academy. He\u2019s also the Founder of Glide Consulting<\/a> where he helps companies build a customer success function and customer strategy that gives predictable control over their customers\u2019 lifecycle and experience.<\/p>\n<\/div>\n<\/div>\n

\n
\n
\n

Jeff Breunsbach<\/h2>\n

As the Co-Founder of Gain Grow Retain, Director of Customer Experience at Higher Logic<\/a>, and Former Managing Partner at Customer Imperative<\/a>, Jeff has extensive knowledge on how Customer Success provides value to SaaS organizations and their customers. And he\u2019s always willing to share his knowledge with CS leaders and organizations. He also uses a data-driven approach that helps companies hone in and improve their community engagement. <\/p>\n<\/div>\n<\/div>\n

\n
\n
\n

Ziv Peled<\/h2>\n

Ziv is one of the most well-regarded Customer Success Influencers across the globe, thanks to his love for CS and dedication to being \u201ccustomer-obsessed.\u201d. He\u2019s also the Chief Customer Officer at AppsFlyer<\/a> where he built and leads a global team of over 200 CSMs from scratch while his focus is on delivering value and building long-term relationships.<\/p>\n<\/div>\n<\/div>\n

\n
\n
\n

Dave Jackson<\/h2>\n

Dave is the Founding Director at Customer Success Leaders Institute and the CEO of TheCustomer.Co<\/a> where he advises senior SaaS executives on building customer-focused companies and helps CS leaders improve their communication and effectiveness. A sought-after speaker and a published author, Dave believes that CS is a company-wide capability. His devotion towards helping B2B SaaS companies experience customer-led growth resulted in Dave serving in the board, advisory, and interim CS roles for these companies.<\/p>\n<\/div>\n<\/div>\n

\n
\n
\n

Andrew Marks<\/h2>\n

Being the Founder of SuccessHACKER<\/a>, where he teaches, coaches, and offers strategic consulting, Andrew has been a prominent figure in the customer success domain. He has\u00a0written insightful content on customer success that the CS community has found immensely valuable. Throughout his 25+ years of experience, when working with aspiring CS practitioners to well-known, established executives, his mission has always been to help his clients see long-term, lasting value through CS.<\/p>\n<\/div>\n<\/div>\n

\n
\n
\n

Mikael Blaisdell<\/h2>\n

Mikael is a distinguished figure in the customer success community. He is the Founder and Executive Director at The The Customer Success Association<\/a>. As the Director\/Analyst of Mikael Blaisdell & Associates Inc.<\/a>, he has been supporting worldwide companies in designing, building, and assessing effective customer success resources for over 40 years. His perspective on customer success has always been well-received by the CS community. If you\u2019re looking for a place to learn from and grow with other CS professionals, Mikael\u2019s \u201cThe Customer Success Forum<\/a>\u201d on LinkedIn with over 46,000 members is a welcoming place to start. When he\u2019s not writing and consulting, he can be found contributing to non-profit initiatives. \u00a0<\/p>\n<\/div>\n<\/div>\n

\n
\n
\n

Jeanne Bliss<\/h2>\n

Jeanne is a well-known customer experience leader that\u2019s passionate about helping companies experience customer-driven growth. She\u2019s the Founder and CEO of Customer Bliss<\/a>. She believes true customer success is determined by companies being the best version of themselves that she helps them form through their behaviors and actions. Jeanne\u2019s also the Co-Founder of the Customer Experience Professionals Association. Some of her many achievements include being a 5-time Chief Customer Officer, being a coach to over 20,000 leaders, and delivering more than 1,500 transformative keynotes globally.<\/p>\n<\/div>\n<\/div>\n

\n
\n
\n<\/p>\n
\n<\/p>\n
\n
\n<\/p>\n
\n
\n