{"id":2659,"date":"2022-11-16T10:00:00","date_gmt":"2022-11-16T10:00:00","guid":{"rendered":"http:\/\/138.197.200.24\/resources\/blog\/how-customer-success-leaders-can-empower-parents-on-their-teams\/"},"modified":"2026-08-06T10:22:55","modified_gmt":"2026-08-06T10:22:55","slug":"how-customer-success-leaders-can-empower-parents-on-their-teams","status":"publish","type":"blog","link":"https:\/\/www.smartkarrot.com\/resources\/blog\/how-customer-success-leaders-can-empower-parents-on-their-teams\/","title":{"rendered":"9 Things Customer Success Leaders Can Do to Support and Empower Working Parents in Their Teams"},"content":{"rendered":"<div class=\"col-lg-8 ps-lg-4\" id=\"blogcatcontent\">\n<p>The workplace\u2014tech specifically\u2014hasn\u2019t always been the best place for parents. From mothers hiding their pregnancies in fear of losing their job to parents being forced to quit because there wasn\u2019t a healthy balance between parenting and their career. Though these things are being addressed now, with many companies changing policies and workplace dynamics to accommodate parents, there\u2019s still a stigma associated with being a working parent.<\/p>\n<p>So, what can you do, as a <a href=\"\/resources\/blog\/customer-success-leader\/\">Customer Success Leader<\/a>, to help ease the burden on the working parents on your team? This guide will give you the strategies you need to help support and empower them in their career.<\/p>\n<h2 class=\"wp-block-heading\" id=\"h-1-encourage-flexibility\">1. Encourage flexibility<\/h2>\n<p>This one always tops the list because working moms and dads can adapt work schedules to accommodate parenting commitments. Allowing your employees to choose when they can work helps them be more productive and will enable them to take time off for their kids without feeling guilty.<\/p>\n<h2 class=\"wp-block-heading\" id=\"h-2-opt-for-a-hybrid-work-model\">2. <strong>Opt for a hybrid work model<\/strong><\/h2>\n<p>Design a work pattern that allows parents to combine working in the office with remote work. Allowing your employees to have freedom about how often they can come in the office (or if they want to come in at all) lets them work in an environment that best supports their parenting and career needs.<\/p>\n<div class=\"lazyblock-subscription-46Cvx wp-block-lazyblock-subscription\">\n<section class=\"bg-light-2 newsletter-sec block_newsletter_sec d-flex mt-5 mb-5\">\n<!--begin container --><\/p>\n<div class=\"container-fluid\">\n<!--begin row --><\/p>\n<div class=\"row\">\n<!--begin col-md-6--><br \/>\n<!--begin col-md-6--><\/p>\n<div class=\"col-md-4 p-0 col-lg-4 text-center\">\n<div class=\"img_box\">\n<picture><source data-srcset=\"\/wp-content\/uploads\/2021\/01\/newsletter-img1-1.png.webp\" type=\"image\/webp\"\/><img class=\"img-fluid perfmatters-lazy\" data-eio=\"p\" data-src=\"http:\/\/www.smartkarrot.com\/wp-content\/uploads\/2021\/01\/newsletter-img1-1.png\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg%20xmlns='https:\/\/www.w3.org\/2000\/svg'%20width='0'%20height='0'%20viewBox='0%200%200%200'%3E%3C\/svg%3E\"\/><noscript><img class=\"img-fluid\" data-eio=\"p\" decoding=\"async\" src=\"http:\/\/www.smartkarrot.com\/wp-content\/uploads\/2021\/01\/newsletter-img1-1.png\"\/><\/noscript><\/picture>\n<\/div>\n<\/div>\n<div class=\"col-md-8 col-lg-8 text-left align-self-center p-0\">\n<div class=\"blog-banner-content text-center\">\n<h3>Like what you are reading?<br \/>\nSign up for our newsletter                                 <\/h3>\n<p><!--end newsletter_form_box --><\/p>\n<div class=\"single_line_newsletter_box\">\n<div class=\"wpcf7 no-js\" data-wpcf7-id=\"5771\" dir=\"ltr\" id=\"wpcf7-f5771-o1\" lang=\"en-US\">\n<div class=\"screen-reader-response\">\n<p aria-atomic=\"true\" aria-live=\"polite\" role=\"status\">\n<ul><\/ul>\n<\/p>\n<\/div>\n<form action=\"\/resources\/blog\/how-customer-success-leaders-can-empower-parents-on-their-teams\/#wpcf7-f5771-o1\" aria-label=\"Contact form\" class=\"wpcf7-form init mailchimp-ext-0.5.72\" data-status=\"init\" method=\"post\" novalidate=\"novalidate\">\n<div style=\"display: none;\">\n<input name=\"_wpcf7\" type=\"hidden\" value=\"5771\"\/><br \/>\n<input name=\"_wpcf7_version\" type=\"hidden\" value=\"6.0.5\"\/><br \/>\n<input name=\"_wpcf7_locale\" type=\"hidden\" value=\"en_US\"\/><br \/>\n<input name=\"_wpcf7_unit_tag\" type=\"hidden\" value=\"wpcf7-f5771-o1\"\/><br \/>\n<input name=\"_wpcf7_container_post\" type=\"hidden\" value=\"0\"\/><br \/>\n<input name=\"_wpcf7_posted_data_hash\" type=\"hidden\" value=\"\"\/><br \/>\n<input name=\"_wpcf7_recaptcha_response\" type=\"hidden\" value=\"\"\/>\n<\/div>\n<p><span class=\"use-floating-validation-tip\"><span class=\"wpcf7-form-control-wrap\" data-name=\"Email\"><input aria-invalid=\"false\" aria-required=\"true\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" id=\"mailster-email-1\" maxlength=\"400\" name=\"Email\" placeholder=\"Enter your email\" size=\"40\" type=\"email\" value=\"\"\/><\/span><\/span><input class=\"wpcf7-form-control wpcf7-submit has-spinner submit-button button btn btn_button border-0 h_3 p-3 px-5\" id=\"submitFormButton\" type=\"submit\" value=\"Subscribe\"\/>\n<\/p>\n<div style=\"display:none;\">\n<p><input class=\"none\" name=\"Ad Campaign\" type=\"text\" value=\"\"\/><input class=\"none\" name=\"Ad Source\" type=\"text\" value=\"\"\/><input class=\"none\" name=\"Ad Medium\" type=\"text\" value=\"\"\/><input class=\"none\" name=\"Ad Keyword\" type=\"text\" value=\"NL Subscription,Blog,\"\/><input class=\"none\" name=\"utm_content\" type=\"text\" value=\"\"\/><input class=\"none\" name=\"Ad Referrer URL\" type=\"text\" value=\"\"\/><input class=\"none\" id=\"cf_form_submission_url\" name=\"handl_url\" type=\"text\" value=\"\/resources\/blog\/how-customer-success-leaders-can-empower-parents-on-their-teams\/\"\/><input class=\"none\" id=\"gclid\" name=\"gclid\" type=\"text\" value=\"\"\/>\n<\/p>\n<\/div>\n<div aria-hidden=\"true\" class=\"wpcf7-response-output\"><\/div>\n<p style=\"display: none !important\"><span class=\"wpcf7-form-control-wrap referer-page\"><input aria-invalid=\"false\" class=\"wpcf7-form-control wpcf7-text referer-page\" data-value=\"https:\/\/Direct%20Visit\" name=\"referer-page\" type=\"hidden\" value=\"https:\/\/Direct%20Visit\"\/><\/span><\/p>\n<p><!-- Chimpmatic extension by Renzo Johnson -->\n<\/p>\n<\/form>\n<\/div>\n<\/div>\n<\/div>\n<p><!--end newsletter_form_box --><br \/>\n<!--end benefits -->\n<\/p>\n<\/div>\n<p><!--end col-md-6-->\n<\/p>\n<\/div>\n<p><!--end row -->\n<\/p>\n<\/div>\n<p><!--end container -->\n<\/p>\n<\/section>\n<\/div>\n<h2 class=\"wp-block-heading\" id=\"h-3-set-goals-and-outcomes-instead-of-work-hours\">3. <strong>Set goals and outcomes instead of work hours<\/strong><\/h2>\n<p>As a customer success leader, you can ask your team to focus on achieving goals and outcomes instead of being strict about work hours spent in the office. Encouraging an outcome-oriented mindset will help employees <a href=\"\/resources\/blog\/customer-success-manager-productivity-time-management\/\">develop productive work habits<\/a>; employees who are sure about their tasks would need fewer meetings, memos, and chats and can finish their work without any distraction.<\/p>\n<h2 class=\"wp-block-heading\" id=\"h-4-do-not-judge-productivity-based-on-availability\">4. <strong>Do not judge productivity based on availability<\/strong><\/h2>\n<p>Build a culture that respects time off. As their leader, remember that parenting is a 24\/7 job, whereas customer management is not. As the CS leader, set a precedent of coming on time and leaving on time. Do not let over time be seen as being \u2018more productive.\u2019 Adopt quality over quantity of time spent in the office work model. Inform your team that EOD means don\u2019t respond to emails, messages, or office calls. Unless there\u2019s a fire (which that\u2019s very likely not the case), respect employee privacy on weekends, and do not break family-time boundaries with office work.<\/p>\n<h2 class=\"wp-block-heading\" id=\"h-5-create-a-safe-environment-for-open-communication\">5. <strong>Create a safe environment for open communication<\/strong><\/h2>\n<p>Create an environment where your employees feel safe telling you about their commitments inside and outside the workforce. You can do this by proactively asking them if anything is coming up for their child(ren) that they might need to take some time off. Depending on what works best for your team, you can set aside time to ask them about their obligations every week, bi-week, or month. If you didn\u2019t previously have an open communication culture in place, it might take some time before your team members are entirely transparent with you. But eventually, they\u2019ll feel safe enough to communicate with you without you needing to take the initiative.<\/p>\n<h2 class=\"wp-block-heading\" id=\"h-6-help-them-prioritize-tasks\">6. <strong>Help them prioritize tasks<\/strong><\/h2>\n<p>When you send them emails, categorize each email\u2019s subject line with a clear, \u201cNeed ASAP,\u2019 \u2018Required Next Week\u2019 or \u2018To be done but not urgent\u2019\u2026 etc. This will help working parents decide how they want to prioritize their tasks without overstepping their work-life boundaries.<\/p>\n<h2 class=\"wp-block-heading\" id=\"h-7-create-and-nurture-organizational-support-groups\">7. <strong>Create and nurture organizational support groups<\/strong><\/h2>\n<p>Create resources for all working parents within your department by helping them build and nurture <a href=\"https:\/\/en.wikipedia.org\/wiki\/Social_group\">social groups<\/a>. This will foster loyalty among the workforce, and it is a proven fact that employees who develop social bonds at the workplace stick around. So creating a community for all the working parents of your department will benefit you in the long run.<\/p>\n<h2 class=\"wp-block-heading\" id=\"h-8-check-availability\">8. Check availability<\/h2>\n<p>Before sending meeting notifications in Teams or Slack, check your employees\u2019 availability. Give those out of the office the chance to catch up by sending them recorded versions of the meetings; schedule catch-up calls per each employee\u2019s schedule, and tread carefully with scheduling office calls during non-working hours and weekends unless your employee is okay with them because that\u2019s what works best for their schedule.<\/p>\n<h2 class=\"wp-block-heading\" id=\"h-9-set-an-example\">9. <strong>Set an example<\/strong><\/h2>\n<p>A flexible workplace? Open communication? Setting boundaries? All these are incredible ways to help the working parents on your team feel empowered, but your intentions will fall short if you\u2019re not setting an example for them. Your employees are more likely to utilize the support system you\u2019re setting up for them if they see you following the same principles.<\/p>\n<h2 class=\"wp-block-heading\" id=\"h-conclusion\">Conclusion<\/h2>\n<p>Creating a family-friendly culture in your department doesn\u2019t have to be challenging. If you want your team to feel supported and empowered, you need to create a support system that you\u2019re following. Ultimately, you want to lead with empathy. Understand that every employee, including yourself, has family commitments and looks up to you to help them find that work-life balance. So be the change they want and need.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Wondering how you can support and empower the working parents on your team? This blog post will tell you how.<\/p>\n","protected":false},"author":4,"featured_media":0,"template":"","format":"standard","meta":{"_acf_changed":false,"_yoast_wpseo_focuskw":"","_yoast_wpseo_title":"9 Things Customer Success Leaders Can Do to Support and Empower Working Parents in Their Teams","_yoast_wpseo_metadesc":"Wondering how you can support and empower the working parents on your team? This blog post will tell you how.","footnotes":""},"blog-category":[19],"class_list":["post-2659","blog","type-blog","status-publish","format-standard","hentry","blog-category-customer-success"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>9 Things Customer Success Leaders Can Do to Support and Empower Working Parents in Their Teams<\/title>\n<meta name=\"description\" content=\"Wondering how you can support and empower the working parents on your team? 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