{"id":2712,"date":"2021-03-31T10:00:00","date_gmt":"2021-03-31T10:00:00","guid":{"rendered":"http:\/\/138.197.200.24\/resources\/blog\/ways-to-get-actionable-feedback-from-your-customers\/"},"modified":"2026-08-06T10:29:36","modified_gmt":"2026-08-06T10:29:36","slug":"ways-to-get-actionable-feedback-from-your-customers","status":"publish","type":"blog","link":"https:\/\/www.smartkarrot.com\/resources\/blog\/ways-to-get-actionable-feedback-from-your-customers\/","title":{"rendered":"Top 15 Ways To Get Actionable Feedback From Your Customers"},"content":{"rendered":"<div class=\"col-lg-8 ps-lg-4\" id=\"blogcatcontent\">\n<div aria-hidden=\"true\" class=\"wp-block-spacer\" style=\"height:33px\"><\/div>\n<p class=\"has-text-align-center\"><a href=\"https:\/\/cdn.pixabay.com\/photo\/2018\/03\/19\/11\/33\/feedback-3239758_960_720.jpg\">Image Credit<\/a><\/p>\n<div aria-hidden=\"true\" class=\"wp-block-spacer\" style=\"height:22px\"><\/div>\n<p>Customer feedback is indeed one of the main drivers of business growth. These days, businesses are taking advantage of every chance to talk to the customer via <strong><a href=\"\/smart-survey\/?utm_source=blogging&amp;utm_medium=organic&amp;utm_campaign=SEO\">customer feedback survey tools<\/a><\/strong>\u00a0or face-to-face customer feedback. They spend millions of dollars in building channels that provide them actionable feedback.<\/p>\n<p>Customers constantly share their spontaneous opinions about a product on various channels. There is a tendency to use multiple technological channels to obtain customer feedback.<\/p>\n<div aria-hidden=\"true\" class=\"wp-block-spacer\" style=\"height:28px\"><\/div>\n<h2 class=\"wp-block-heading\">Why Do You Need to Get Regular Feedback?<\/h2>\n<p>As per studies, in 2008 only <a href=\"https:\/\/www.pewresearch.org\/internet\/fact-sheet\/mobile\/\">17% of customers owned a smartphone<\/a> as compared to 78% in 2018. This gives ample opportunity for organizations to collect customer feedback right from mobile devices without making users go to different channels. <\/p>\n<p>The benefits of a consistent collection of<br \/>\ncustomer feedback are: <\/p>\n<ul>\n<li>It allows the measurement of<br \/>\ncustomer satisfaction.<\/li>\n<li>It allows better business decisions<br \/>\nfor clients.<\/li>\n<li>A good way to understand the gaps in<br \/>\nservices to solve them.<\/li>\n<li>Provides information about the<br \/>\nadjustment of the product. <\/li>\n<\/ul>\n<p>While you know how important it is to receive<br \/>\nfeedback from customers, let\u2019s see several examples of taking customer<br \/>\nfeedback. This ensures that your company not only participates in the feedback<br \/>\nprocess but also offers many opportunities to interact with the customers.<\/p>\n<div aria-hidden=\"true\" class=\"wp-block-spacer\" style=\"height:33px\"><\/div>\n<h2 class=\"wp-block-heading\">15 Ways To Get Actionable Feedback From Your Customers<\/h2>\n<p><strong>Table of Contents<\/strong><\/p>\n<ol>\n<li>Obtain Feedback on the Website<\/li>\n<li>Say It by Email<\/li>\n<li>Deploy Live Chat for Real-Time Customer Feedback<\/li>\n<li>Use social networks for customer feedback.<\/li>\n<li>Call directly.<\/li>\n<li>Collect Feedback from Customers\u2019 In-App Survey SDK<\/li>\n<li>Online community platform<\/li>\n<li>Be Real<\/li>\n<li>Automate the Process.<\/li>\n<li>Follow Up without a Backseat<\/li>\n<li>Formulate a Purposeful Question<\/li>\n<li>Start Incentivizing Feedback<\/li>\n<li>Use Conversational Forums<\/li>\n<li>Make Confidentiality a Top Priority<\/li>\n<li>Observe, Observe, Observe<\/li>\n<\/ol>\n<h3 class=\"wp-block-heading\">1. Obtain Feedback on the Website<\/h3>\n<p>The best way to handle customer comments is through the website. It\u2019s the place where customers are most likely to interact with you. The easiest way is to set up a customer feedback survey form to get the attention of website visitors.<\/p>\n<p>When designing the <a href=\"\/smart-survey\/?utm_source=blogging&amp;utm_medium=organic&amp;utm_campaign=SEO\">customer feedback survey form<\/a>, it\u2019s important to keep it brief to encourage clients to complete it. Instead of yes\/no questions, you can use open-ended questions to get detailed answers.<\/p>\n<h3 class=\"wp-block-heading\">2. Say It by Email <\/h3>\n<p>Email is one of the most valuable ways to get open customer feedback. <a href=\"https:\/\/www.emojics.com\/blog\/email-signature-feedback\/\">Email feedback<\/a> is never public, akin to social media sites. If a customer has registered to access the information by email, you could send an email that asks a single question about the product. Don\u2019t forget to respond with a follow-up mail should the customer choose to respond.<\/p>\n<p>You can send the questions directly by email (don\u2019t overdo it) or invite them to chat. Schedule an appointment when you\u2019d like to receive a response and then contact them if you have not received a response within a week.<\/p>\n<h3 class=\"wp-block-heading\">3. Deploy Live Chat for Real-Time Customer Feedback<\/h3>\n<p>The most essential chat features, such as live chat compatibility, allows you to always be there for your customers to understand their needs. You can verify in real-time who is on your site and start chatting with your customers.<\/p>\n<p>Site visitors simply click on a button to<br \/>\ncommunicate live with online service agents in real-time through live chat. The<br \/>\nmost important feature of a chat-enabled tool is that it allows you to always<br \/>\nbe there for your clients.<\/p>\n<p>The main benefit of live chat is the connection<br \/>\nin real-time with a client that is very important to try to build a<br \/>\nrelationship. If you try to help customers through live chat, you\u2019ll receive<br \/>\nfeedback instantaneously.<\/p>\n<h3 class=\"wp-block-heading\">4. Use Social Networks for Customer Feedback<\/h3>\n<p>Of course, we shouldn\u2019t forget social media<br \/>\nplatforms such as Twitter, Facebook, and many others. Social networks are an<br \/>\nimportant channel to gather customer feedback.<\/p>\n<p>With the popularity of social networking<br \/>\nplatforms:<\/p>\n<ul>\n<li>You can create feedback comment<br \/>\nsurveys.<\/li>\n<li>Offer customers faster support.<\/li>\n<li>Measure the<br \/>\nreliability or trustworthiness of the product.<\/li>\n<li>Improve your customer trials, which<br \/>\nincreases sales.<\/li>\n<\/ul>\n<p class=\"has-text-align-center\"><a href=\"https:\/\/farm9.staticflickr.com\/8367\/8464661409_32aa7a26a6_b.jpg\">Image Credit<\/a><\/p>\n<h3 class=\"wp-block-heading\">5. Call Directly<\/h3>\n<p>Reaching customers through calls and messages<br \/>\ngives customer service a great personal touch. A customer can give a frank<br \/>\nopinion when the approach has a personal touch. <\/p>\n<p>It\u2019s also fruitful to obtain references directly<br \/>\nfrom customers to increase sales. Calls can be made to the numbers in the<br \/>\ndatabase provided by your own customer.<\/p>\n<h3 class=\"wp-block-heading\">6. Collect Feedback from Customers\u2019 In-App Survey SDK<\/h3>\n<p>Comments or feedback from <strong><a href=\"\/smart-survey\/?utm_source=blogging&amp;utm_medium=organic&amp;utm_campaign=SEO\">in-app survey SDK<\/a><\/strong> is a great way<br \/>\nto gather information from people while they are using your app. The advantage<br \/>\nis that you can capture them right there in your ecosystem without making them<br \/>\ngo to a third-party website to record their responses. <\/p>\n<h3 class=\"wp-block-heading\">7. Online Community Platform<\/h3>\n<p>Customer service with a traditional solution at<br \/>\ntimes has limitations. This is where a community of online customers or perhaps<br \/>\na <strong><a href=\"\/smart-survey\/\">customer<br \/>\nsatisfaction survey platform<\/a><\/strong> comes into play. There<br \/>\nare three models for community-based online customer service:<\/p>\n<ul>\n<li>A community that handles customer<br \/>\nrequests.<\/li>\n<li>User groups.<\/li>\n<li>Communities that do both roles.<\/li>\n<\/ul>\n<p>The communities have volunteers who share the<br \/>\nbest practices in the use of the service or products. All Customers that prefer<br \/>\nfast solutions favor an online community to find answers. This allows direct customer support for users. <\/p>\n<p>You can use any tool or <strong>customer satisfaction survey platform<\/strong> for getting user feedback.<br \/>\nHowever, it is important to know that acting on the feedback is what fosters<br \/>\nloyalty amongst consumers. <\/p>\n<h3 class=\"wp-block-heading\">8. Be Real<\/h3>\n<p>Be honest in all interactions with customers.<br \/>\nThis is especially true for online businesses. Traditionally, the customer<br \/>\nservice bar is so low that with a little effort, any business can stand out.<br \/>\nThis often means putting yourself in the shoes of your clients. <\/p>\n<h3 class=\"wp-block-heading\">9. Automate the Process<\/h3>\n<p>Receiving customer feedback one-on-one, in the same room is the best format. However, if you want great feedback on the scale, the automation of the feedback process can be a great benefit.You will find many such tools online where you can define your customer journey and trigger a particular survey basis on how a customer interacts with your business.<\/p>\n<h3 class=\"wp-block-heading\">10. Follow Up without a Backseat<\/h3>\n<p>Although the <strong>in-app survey questions<\/strong> are a great starting point, they are not<br \/>\nthe end of the feedback process. It does not make sense to pump feedback<br \/>\nreviews into a large spreadsheet or perhaps database that is never really used.<br \/>\nReading and responding to customer comments and feedback really creates a<br \/>\nrelationship.<\/p>\n<p>Regular review of the data collected from the <strong><a href=\"\/smart-survey\/?utm_source=blogging&amp;utm_medium=organic&amp;utm_campaign=SEO\">customer satisfaction survey platform<\/a><\/strong><br \/>\nor in a report is an important step, as well as tracking the customers who<br \/>\nshare their contact details. <\/p>\n<p>Developing this circle of feedback will build trust among your customers, who will truly appreciate your comments and will love your company even more if you consider their suggestions to further improve your business experience.<\/p>\n<h3 class=\"wp-block-heading\">11. Formulate a Purposeful Question<\/h3>\n<p>If you wish to get some real-time feedback from your clients, start asking them questions that elicit a meaningful response. Gone are the days when the simple \u2018not satisfied at all\u2019 or \u2018very satisfied\u2019 questions ruled the market.<\/p>\n<div aria-hidden=\"true\" class=\"wp-block-spacer\" style=\"height:20px\"><\/div>\n<p>Formulate your questions with a subjective twist. Ascertain how happy they are with your service and what is it that they deem to see missing. You will soon that that these open-ended questions will trigger them to vent out more. And then again, these bits of feedback received by asking such kinds of questions will revamp your future projects in a better way.<\/p>\n<h3 class=\"wp-block-heading\">12. Start Incentivizing Feedback<\/h3>\n<p>What do you do if all of your tried and tested strategies do not suffice to bring down a worthy feedback? Without any further ado, start incentivizing those feedbacks. Now this can be put up in any manner. All you need to do is offer them some sort of reward in return. A promo code or some flat 20% off discounts would also do. Find a way to implement this strategy into your business and you will soon see a sharp elevation in your customer feedbacks.<\/p>\n<h3 class=\"wp-block-heading\">13. Use Conservational Forums<\/h3>\n<p>A millennial customer would most probably take a backseat from filling out a long survey. There could be chances they get quit before they finish filling out the whole form. That is why, making the surveys conversational is of high pertinence. It is conversational surveys that make the feedback process interesting and cuts down the chances of being half-filled or quitted. You can think of it as a face-to-face conversation that boosts up form completion. Here, look at this example from Rival Technologies:<\/p>\n<div aria-hidden=\"true\" class=\"wp-block-spacer\" style=\"height:20px\"><\/div>\n<h3 class=\"wp-block-heading\">14. Make Confidentiality a Top Priority<\/h3>\n<p>A customer wants to feel safe filling your form. The onus of enhancing the <a href=\"\/resources\/blog\/customer-trust-business-growth\/\">customer trust<\/a> lies on your shoulders. Reach out to your customers and let them know that their responses will be absolutely confidential and will be anonymous as well. If you are in the lookout for candid and honest answers, you must show your customers the tag of trust before they can go ahead and fill out your forms.<\/p>\n<h3 class=\"wp-block-heading\">15. Observe, Observe and Observe<\/h3>\n<p>The best way to get customer feedback is actually by observing your customers. Place yurself in your customer\u2019s shoes and look at the situation from their perspective. Now, the customers might say one thing and might do a totally different thing in the end. A customer might get stuck sometimes at places or would not like to share his or her feelings for the fear of looking stupid. That is when a skillful observation plays the tricky role here to know where exactly the problem is.<\/p>\n<div aria-hidden=\"true\" class=\"wp-block-spacer\" style=\"height:20px\"><\/div>\n<h2 class=\"wp-block-heading\">Wrapping Up<\/h2>\n<p>Customer comments or in-app survey questions can serve as a launching pad for the growth of your business by providing crucially actionable feedback. These 15 strategies will help to expand your business and achieve satisfied customers, customer loyalty and higher revenues. Rely on these methods and let your customers keep coming back to do more business with you. On that note, it is highly essential to gather authentic, actionable feedback from your customers on how the company can do better.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Does acquiring actionable feedback from your customers help to revamp your business? Here are fifteen such stellar ways that second this thought. Read on.<\/p>\n","protected":false},"author":4,"featured_media":2711,"template":"","format":"standard","meta":{"_acf_changed":false,"_yoast_wpseo_focuskw":"","_yoast_wpseo_title":"Top 10 Ways To Get Actionable Feedback From Your Customers","_yoast_wpseo_metadesc":"Does acquiring actionable feedback from your customers help to revamp your business? Here are fifteen such stellar ways that second this thought. Read on.","footnotes":""},"blog-category":[19],"class_list":["post-2712","blog","type-blog","status-publish","format-standard","has-post-thumbnail","hentry","blog-category-customer-success"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Top 10 Ways To Get Actionable Feedback From Your Customers<\/title>\n<meta name=\"description\" content=\"Does acquiring actionable feedback from your customers help to revamp your business? Here are fifteen such stellar ways that second this thought. Read on.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.smartkarrot.com\/resources\/blog\/ways-to-get-actionable-feedback-from-your-customers\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Top 10 Ways To Get Actionable Feedback From Your Customers\" \/>\n<meta property=\"og:description\" content=\"Does acquiring actionable feedback from your customers help to revamp your business? Here are fifteen such stellar ways that second this thought. Read on.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.smartkarrot.com\/resources\/blog\/ways-to-get-actionable-feedback-from-your-customers\/\" \/>\n<meta property=\"og:site_name\" content=\"Customer Success Blogs: Customer Churn Analysis &amp; Customer Churn Prevention\" \/>\n<meta property=\"article:modified_time\" content=\"2026-08-06T10:29:36+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.smartkarrot.com\/resources\/wp-content\/uploads\/sites\/3\/2026\/07\/actionable-customer-feedback.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"330\" \/>\n\t<meta property=\"og:image:height\" content=\"280\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"8 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.smartkarrot.com\\\/resources\\\/blog\\\/ways-to-get-actionable-feedback-from-your-customers\\\/\",\"url\":\"https:\\\/\\\/www.smartkarrot.com\\\/resources\\\/blog\\\/ways-to-get-actionable-feedback-from-your-customers\\\/\",\"name\":\"Top 10 Ways To Get Actionable Feedback From Your Customers\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.smartkarrot.com\\\/resources\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.smartkarrot.com\\\/resources\\\/blog\\\/ways-to-get-actionable-feedback-from-your-customers\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.smartkarrot.com\\\/resources\\\/blog\\\/ways-to-get-actionable-feedback-from-your-customers\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.smartkarrot.com\\\/resources\\\/wp-content\\\/uploads\\\/sites\\\/3\\\/2026\\\/07\\\/actionable-customer-feedback.jpg\",\"datePublished\":\"2021-03-31T10:00:00+00:00\",\"dateModified\":\"2026-08-06T10:29:36+00:00\",\"description\":\"Does acquiring actionable feedback from your customers help to revamp your business? Here are fifteen such stellar ways that second this thought. Read on.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.smartkarrot.com\\\/resources\\\/blog\\\/ways-to-get-actionable-feedback-from-your-customers\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.smartkarrot.com\\\/resources\\\/blog\\\/ways-to-get-actionable-feedback-from-your-customers\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.smartkarrot.com\\\/resources\\\/blog\\\/ways-to-get-actionable-feedback-from-your-customers\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.smartkarrot.com\\\/resources\\\/wp-content\\\/uploads\\\/sites\\\/3\\\/2026\\\/07\\\/actionable-customer-feedback.jpg\",\"contentUrl\":\"https:\\\/\\\/www.smartkarrot.com\\\/resources\\\/wp-content\\\/uploads\\\/sites\\\/3\\\/2026\\\/07\\\/actionable-customer-feedback.jpg\",\"width\":330,\"height\":280,\"caption\":\"Actionable Customer Feedback\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.smartkarrot.com\\\/resources\\\/blog\\\/ways-to-get-actionable-feedback-from-your-customers\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.smartkarrot.com\\\/resources\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Blog\",\"item\":\"https:\\\/\\\/www.smartkarrot.com\\\/resources\\\/blog\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Top 15 Ways To Get Actionable Feedback From Your Customers\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.smartkarrot.com\\\/resources\\\/#website\",\"url\":\"https:\\\/\\\/www.smartkarrot.com\\\/resources\\\/\",\"name\":\"Customer Success Blogs: Customer Churn Analysis &amp; Customer Churn Prevention\",\"description\":\"Customer Success Blogs: content on customer success, product experience, product analytics, product success,etc. to help you understand more about customer churn rate, customer success metrics, user engagement, net promoter score, etc\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.smartkarrot.com\\\/resources\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Top 10 Ways To Get Actionable Feedback From Your Customers","description":"Does acquiring actionable feedback from your customers help to revamp your business? Here are fifteen such stellar ways that second this thought. Read on.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.smartkarrot.com\/resources\/blog\/ways-to-get-actionable-feedback-from-your-customers\/","og_locale":"en_US","og_type":"article","og_title":"Top 10 Ways To Get Actionable Feedback From Your Customers","og_description":"Does acquiring actionable feedback from your customers help to revamp your business? Here are fifteen such stellar ways that second this thought. Read on.","og_url":"https:\/\/www.smartkarrot.com\/resources\/blog\/ways-to-get-actionable-feedback-from-your-customers\/","og_site_name":"Customer Success Blogs: Customer Churn Analysis &amp; Customer Churn Prevention","article_modified_time":"2026-08-06T10:29:36+00:00","og_image":[{"width":330,"height":280,"url":"https:\/\/www.smartkarrot.com\/resources\/wp-content\/uploads\/sites\/3\/2026\/07\/actionable-customer-feedback.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"8 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.smartkarrot.com\/resources\/blog\/ways-to-get-actionable-feedback-from-your-customers\/","url":"https:\/\/www.smartkarrot.com\/resources\/blog\/ways-to-get-actionable-feedback-from-your-customers\/","name":"Top 10 Ways To Get Actionable Feedback From Your Customers","isPartOf":{"@id":"https:\/\/www.smartkarrot.com\/resources\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.smartkarrot.com\/resources\/blog\/ways-to-get-actionable-feedback-from-your-customers\/#primaryimage"},"image":{"@id":"https:\/\/www.smartkarrot.com\/resources\/blog\/ways-to-get-actionable-feedback-from-your-customers\/#primaryimage"},"thumbnailUrl":"https:\/\/www.smartkarrot.com\/resources\/wp-content\/uploads\/sites\/3\/2026\/07\/actionable-customer-feedback.jpg","datePublished":"2021-03-31T10:00:00+00:00","dateModified":"2026-08-06T10:29:36+00:00","description":"Does acquiring actionable feedback from your customers help to revamp your business? Here are fifteen such stellar ways that second this thought. Read on.","breadcrumb":{"@id":"https:\/\/www.smartkarrot.com\/resources\/blog\/ways-to-get-actionable-feedback-from-your-customers\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.smartkarrot.com\/resources\/blog\/ways-to-get-actionable-feedback-from-your-customers\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.smartkarrot.com\/resources\/blog\/ways-to-get-actionable-feedback-from-your-customers\/#primaryimage","url":"https:\/\/www.smartkarrot.com\/resources\/wp-content\/uploads\/sites\/3\/2026\/07\/actionable-customer-feedback.jpg","contentUrl":"https:\/\/www.smartkarrot.com\/resources\/wp-content\/uploads\/sites\/3\/2026\/07\/actionable-customer-feedback.jpg","width":330,"height":280,"caption":"Actionable Customer Feedback"},{"@type":"BreadcrumbList","@id":"https:\/\/www.smartkarrot.com\/resources\/blog\/ways-to-get-actionable-feedback-from-your-customers\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.smartkarrot.com\/resources\/"},{"@type":"ListItem","position":2,"name":"Blog","item":"https:\/\/www.smartkarrot.com\/resources\/blog\/"},{"@type":"ListItem","position":3,"name":"Top 15 Ways To Get Actionable Feedback From Your Customers"}]},{"@type":"WebSite","@id":"https:\/\/www.smartkarrot.com\/resources\/#website","url":"https:\/\/www.smartkarrot.com\/resources\/","name":"Customer Success Blogs: Customer Churn Analysis &amp; Customer Churn Prevention","description":"Customer Success Blogs: content on customer success, product experience, product analytics, product success,etc. to help you understand more about customer churn rate, customer success metrics, user engagement, net promoter score, etc","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.smartkarrot.com\/resources\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/www.smartkarrot.com\/resources\/wp-json\/wp\/v2\/blog\/2712","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.smartkarrot.com\/resources\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/www.smartkarrot.com\/resources\/wp-json\/wp\/v2\/types\/blog"}],"author":[{"embeddable":true,"href":"https:\/\/www.smartkarrot.com\/resources\/wp-json\/wp\/v2\/users\/4"}],"version-history":[{"count":3,"href":"https:\/\/www.smartkarrot.com\/resources\/wp-json\/wp\/v2\/blog\/2712\/revisions"}],"predecessor-version":[{"id":3940,"href":"https:\/\/www.smartkarrot.com\/resources\/wp-json\/wp\/v2\/blog\/2712\/revisions\/3940"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.smartkarrot.com\/resources\/wp-json\/wp\/v2\/media\/2711"}],"wp:attachment":[{"href":"https:\/\/www.smartkarrot.com\/resources\/wp-json\/wp\/v2\/media?parent=2712"}],"wp:term":[{"taxonomy":"blog-category","embeddable":true,"href":"https:\/\/www.smartkarrot.com\/resources\/wp-json\/wp\/v2\/blog-category?post=2712"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}