{"id":2726,"date":"2021-01-06T10:00:00","date_gmt":"2021-01-06T10:00:00","guid":{"rendered":"http:\/\/138.197.200.24\/resources\/blog\/top-10-customer-success-books\/"},"modified":"2026-08-06T10:22:41","modified_gmt":"2026-08-06T10:22:41","slug":"top-10-customer-success-books","status":"publish","type":"blog","link":"https:\/\/www.smartkarrot.com\/resources\/blog\/top-10-customer-success-books\/","title":{"rendered":"Top 10 Customer Success Books"},"content":{"rendered":"<div class=\"col-lg-8 ps-lg-4\" id=\"blogcatcontent\">\n<p>A lot of interesting and informative blogs, newsletters, podcasts, videos, etc. are available on the subject of customer success. We have put together a list of the top 10 customer success books to help understand and learn more about this subject through the perspective of the thought leaders and experts in this field.<\/p>\n<div aria-hidden=\"true\" class=\"wp-block-spacer\" style=\"height:32px\"><\/div>\n<div aria-hidden=\"true\" class=\"wp-block-spacer\" style=\"height:40px\"><\/div>\n<h2 class=\"wp-block-heading\">#1 HYPERGROWTH<\/h2>\n<p>By David Cancel<\/p>\n<div aria-hidden=\"true\" class=\"wp-block-spacer\" style=\"height:25px\"><\/div>\n<p>This is a short read, but it\u2019s jam-packed with strategies and frameworks to help companies to achieve hyper-growth through customer success. The overarching theme in this book is that a focus on current customers is necessary to drive success.<\/p>\n<div aria-hidden=\"true\" class=\"wp-block-spacer\" style=\"height:53px\"><\/div>\n<h2 class=\"wp-block-heading\">#2 The Trusted Advisor<\/h2>\n<p>by David H. Maister, Charles H. Green, and Robert M. Galford<\/p>\n<div aria-hidden=\"true\" class=\"wp-block-spacer\" style=\"height:39px\"><\/div>\n<p>This customer success book details five steps to build a trust-based relationship. It is especially useful for customer success managers who act as a part of their customers\u2019 team, looking to build and maintain trust.<\/p>\n<div aria-hidden=\"true\" class=\"wp-block-spacer\" style=\"height:45px\"><\/div>\n<h2 class=\"wp-block-heading\">#3 Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine<\/h2>\n<p>by Jeanne Bliss<\/p>\n<div aria-hidden=\"true\" class=\"wp-block-spacer\" style=\"height:32px\"><\/div>\n<p>This is a must-read for folks in customer success, and truly any person in a business that deals with customers. Jeanne Bliss incorporates executive stories and personal narratives to remind us of just how important our customers are through this customer success book!<\/p>\n<div aria-hidden=\"true\" class=\"wp-block-spacer\" style=\"height:57px\"><\/div>\n<h2 class=\"wp-block-heading\">#4 The Effortless Experience: Conquering the New Battleground for Customer Loyalty<\/h2>\n<p>by Matthew Dixon, Nick Toman, Rick DeLisi<\/p>\n<div aria-hidden=\"true\" class=\"wp-block-spacer\" style=\"height:33px\"><\/div>\n<p>This customer success book explains that loyalty is driven by how well a company delivers\u00a0on its basic promises and solves day-to-day problems,\u00a0not on how spectacular its service experience might\u00a0be.\u00a0Most customers don\u2019t want to be \u201cwowed\u201d; they\u00a0want an effortless experience.\u00a0<\/p>\n<div aria-hidden=\"true\" class=\"wp-block-spacer\" style=\"height:49px\"><\/div>\n<h2 class=\"wp-block-heading\">#5 Subscribed: Why the Subscription Model Will Be Your Company\u2019s Future<\/h2>\n<p>by Tien Tzuo, Gabe Weisert<\/p>\n<div aria-hidden=\"true\" class=\"wp-block-spacer\" style=\"height:37px\"><\/div>\n<p>As CEO of the world\u2019s largest subscription management platform, Tien Tzuo has helped hundreds of companies transition from relying on individual sales to building customer-centric, recurring-revenue businesses. If there\u2019s one customer success book that will have you feeling empowered, it\u2019s this one!<\/p>\n<div aria-hidden=\"true\" class=\"wp-block-spacer\" style=\"height:50px\"><\/div>\n<h2 class=\"wp-block-heading\">#6 Farm Don\u2019t Hunt: The Definitive Guide to Customer Success<\/h2>\n<p>by Guy Nirpaz, Fernando Pizarro<\/p>\n<div aria-hidden=\"true\" class=\"wp-block-spacer\" style=\"height:37px\"><\/div>\n<p>A good \u2018customer success fundamentals\u2019 book, this is a great go-to for all CSMs! The authors really get down to the nitty-gritty of customer success as a theory and offer pragmatic recommendations for implementing a customer success strategy.<\/p>\n<div aria-hidden=\"true\" class=\"wp-block-spacer\" style=\"height:60px\"><\/div>\n<h2 class=\"wp-block-heading\">#7 The Startup\u2019s Guide to Customer Success<\/h2>\n<p>by Jennifer Chiang<\/p>\n<div aria-hidden=\"true\" class=\"wp-block-spacer\" style=\"height:34px\"><\/div>\n<p>This book shows you how to create a customer success team for your business irrespective of resources and business size. A great CS resource that comes with case studies, examples, and a framework that any business can use and excel.<\/p>\n<div aria-hidden=\"true\" class=\"wp-block-spacer\" style=\"height:53px\"><\/div>\n<h2 class=\"wp-block-heading\">#8 Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue\u00a0<\/h2>\n<p>by Nick Mehta, Dan Steinman, Lincoln Murphy, Maria Martinez<\/p>\n<div aria-hidden=\"true\" class=\"wp-block-spacer\" style=\"height:38px\"><\/div>\n<p>Customer success teams are being created in companies to quarterback the customer lifecycle and drive adoption, renewals, up-sell, and advocacy. This book is the one-of-a-kind guide that shows you how to make Customer Success work in your company.<\/p>\n<div aria-hidden=\"true\" class=\"wp-block-spacer\" style=\"height:51px\"><\/div>\n<h2 class=\"wp-block-heading\">#9 From Impossible To Inevitable<\/h2>\n<p>by Aaron Ross, Jason Lemkin<\/p>\n<div aria-hidden=\"true\" class=\"wp-block-spacer\" style=\"height:43px\"><\/div>\n<p>This book is chock full of great advice for companies looking to grow exponentially despite the many pitfalls that plague the SaaS industry. While primarily focused on sales, Ross and Lemkin\u2019s \u201c7 Ingredients for Hyper-Growth,\u201d from nailing your niche to defining your destiny, is essentially a checklist that customer success teams can use to better understand their place in company growth.<\/p>\n<div aria-hidden=\"true\" class=\"wp-block-spacer\" style=\"height:48px\"><\/div>\n<h2 class=\"wp-block-heading\">#10 The Road to Success \u2013 How to Scale Customer Success Efficiently<\/h2>\n<p>by Anshi Bhadoria<\/p>\n<div aria-hidden=\"true\" class=\"wp-block-spacer\" style=\"height:43px\"><\/div>\n<p>FREE eBook: As organizations enter growth mode, they need to scale a customer success team and how to manage the growing complexity of these relationships. This book is a great guide on how to reach customers across multiple channels or touchpoints, and to forge deeper relationships with them.<\/p>\n<p>Read through these customer success books and let us know if you have any other suggested reads that didn\u2019t make it to this list.<\/p>\n<div aria-hidden=\"true\" class=\"wp-block-spacer\" style=\"height:30px\"><\/div>\n<div class=\"wp-block-file\"><a href=\"http:\/\/www.smartkarrot.com\/wp-content\/uploads\/2020\/05\/Top-10-Customer-Success-Books.pdf\">Top-10-Customer-Success-Books<\/a><a class=\"wp-block-file__button\" download=\"\" href=\"http:\/\/www.smartkarrot.com\/wp-content\/uploads\/2020\/05\/Top-10-Customer-Success-Books.pdf\">Download<\/a><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>A lot of interesting and informative blogs, newsletters, podcasts, videos, etc. are available on the subject of customer success. We have put together a list of the top 10 customer success books to help understand and learn more about this subject through the perspective of the thought leaders an<\/p>\n","protected":false},"author":16,"featured_media":0,"template":"","format":"standard","meta":{"_acf_changed":false,"_yoast_wpseo_focuskw":"","_yoast_wpseo_title":"Top 10 Customer Success Books - SmartKarrot I Cusomer Success","_yoast_wpseo_metadesc":"The best customer success books for customer success professionals will help improve. 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