Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
Oct 21 – Customer Success Jobs
Role: Vice President Customer Success
Location: Salt Lake City, UT, US
Organization: Collective Medical
As a Vice President of Customer Success, you will be responsible for leading, expanding, and mentoring the Customer Success team by setting their strategy, goals, and objectives. Building strategic relationships across multiple stakeholders across our clients to ensure alignment with business goals. You will be driving strategy to ensure measurable customer success, retention, and expansion opportunities. Working closely with Product to share customer insights that inform future product developments and effectively bring those innovations to bear for optimal customer success.
Apply here: https://jobs.lever.co/collectivemedical/1b0e8158-9d86-4195-a852-e205328ef21c
Role: VP, Customer Experience
Location: Remote, Canada
Organization: Vanilla Forums
As a VP of Customer Experience, you will help customers realize maximum value from the solution and see positive ROI. You will manage a growing team of people including Success Managers, Support Agents, Project Managers, and training staff. Build personal relationships with key accounts. Help other areas of the organization better understand customer needs and frictions. Develop a culture of excellence and white-glove service within the success and support teams.
Apply here: https://jobs.lever.co/vanillaforums/0a6d248a-0346-4a2e-bfac-f8553e61d1f0/apply
Role: Customer Success Director
Location: New York, NY, US
Organization: Inline Manual
As a Customer Success Director, you will be leading, expanding, and mentoring the Customer Success teams by setting the strategy and prioritizing objectives; hiring, training, and developing a team. Driving customer lifetime value by defining the customer journey; deploying programs to help drive business value with customers, customer goal achievement, new features, and new use-cases; collaborating across teams to identify and pursue customer growth opportunities. You will build a global professional services organization to support customers from onboarding and training through to long-term project.
Apply here: https://www.linkedin.com/jobs/view/2220232295/
Role: Customer Success Manager
Location: Melbourne, Victoria, Australia
Organization: Rate it
As a Customer Success Manager, you will be monitoring customer usage/success markers; building and executing plans based on metrics. Developing and running regular engagement sessions, from QBRs to monthly sessions with VIP customers. Also, proactively outreaching to customers to orchestrate full adoption (training, support, etc). Building and running risk assessment programs to proactively mitigate churn risk.
Apply here: https://jobs.lever.co/rateitapp/53ef570d-be26-4e67-b8e4-220f8ed72a74?lever-origin=applied&lever-source%5B%5D=LinkedIn&lever-source=LinkedInJobs
Role: Customer Success Manager
Location: Bengaluru, Karnataka, India
As a Customer Success Manager, you will advocate for FireEye customers with a focus on transformation, engagement, and experience. Develop a trusted advisor relationship with customer stakeholders, executive sponsors, and partners to forge a long term bond throughout their journey with FireEye. Also, understand customer pain points and help drive escalations by coordinating between Customer Support. Engineering, Product Mgmt, and other teams. Serve as a customer advocate in influencing product roadmap and improvements. Deliver Quarterly Business Reviews to customers. Consistently meet and exceed daily, weekly, monthly goals for providing interlock and touchpoints with customers throughout their journey.
Apply here: https://jobs.smartrecruiters.com/FireEyeInc1/743999719601019-customer-success-manager?gns=LinkedIn&trid=2d92f286-613b-4daf-9dfa-6340ffbecf73
Get new job postings
delivered to your inbox
opportunities delivered daily!