Identify, monitor, and execute timely account expansions with real-time reports and indicators.
Intelligence-driven, scalable insights for onboarding, adoption, retention, and revenue growth.
Understand your customers interactions with your product and make informed product success decisions.
Bring efficiency, add scale, and connect user behavior to personalized actions.
Proactively identify at-risk customers and prevent churn using automation, early warning insights, and more!
Optimize product usage by monitoring in-depth user data and receiving actionable insights
Define and track onboarding by phase, user progress, account, and portfolios.
Improve decision making and actions for enhanced outcomes.
Get a complete view of your customer and all their moving parts.
Create the right scoring system for your organization.
Deliver consistent customer experiences and repeatable success.
Increase your productivity real-time, automated alerts.
Create groups across accounts and users.
Drive adoption, upsell and cross-sell using extensive product data.
Reach out to groups of customers when you need to.
Create surveys to get timely feedback from your customers.
Automate your actions, alerts, surveys, and more.
Create and track tasks across teams.
Create alert rules that are flexible.
Manage, analyze, and optimize your customer interactions.
Proactively uncover key insights and receive data-driven recommendations for your team.
Transcribe your calls and catch key phrases used by customers to trigger actions.
Get status updates, warnings, and extensive reports at the right time so you can make effective decisions.
Create, monitor, and automate comprehensive Playbooks for every scenario.
We aren’t just any Customer Success platform. We have the insights, imagination, and technology that others don’t.
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SmartKarrot is an intelligent growth platform for your Customer Success and Account Management teams.
TOP CHALLENGES WE HELP SOLVE
RESULTS
MULTIPLE ROLES, MULTIPLE DEPARTMENTS
— Brad Martin
Director of Product Solutions, Nuqleous
— Brandon Almendarez
Director, Customer Success, Lexipol
THE SMARTKARROT ECOSYSTEM
Call intelligence for coaching and value optimization
Business Intelligence for reporting & dashboards
Account planning for objective tracking and sharing
Personalized virtual digital assistant for humans
Internal social feed and collaboration for teams
Customer portal for an external line of sight and collaboration
Operations and risk intelligence for proactive tracking and action
Providing intelligence at all levels so your team can make the right choices with the right data at the right time.
True customer success democratization. Anyone in your organization can access SmartKarrot.
We walk the talk. Our growth is aligned to your outcomes.
In Episode 26, our CEO chats with Irit Eizips about the evolution of AI-Powered Customer Success.
Listen wherever you get your podcasts.
Current insights, resources, inspiration, and ideas that will help take your Customer Success team to the next level.
We survey CS Teams from all over the world to get their feedback on current industry trends and what they see for the future of CS.
See how SmartKarrot can help you deliverwinning customer outcomes at scale.