SmartKarrot: Intelligent Customer Success Software

TOP CHALLENGES WE HELP SOLVE

We get it.

Managing customers through onboarding, adoption, value delivery, growth and advocacy is not easy. Overcoming these top challenges ensures your ability to show results across the customer lifecycle.

Don’t let managing multiple product and service lines, multiple verticals and multiple geographies be a roadblock to growth. An augmented intelligence-powered operational model coupled with a multi layered data structure makes SmartKarrot the perfect solution for seamless operations.

Our integrated architecture proactively correlates financials, usage, utilization, and account data sets. Having the ability to dynamically segment and utilize a strong rules engine enables you to identify and close upsell and cross-sell opportunities.

It takes collaboration and coordination across a wide range of roles and departments to grow existing clients. SmartKarrot offers an unlimited user model to increase accountability and efficiency. From sales to implementation to customer success and account management…now everyone can contribute to your growth.

Customer outcomes and obligations are seldom structured beyond .XLSX sheets and .PPTX files making them difficult to track and operationalize. SmartKarrot provides you with an efficient way to track, manage, achieve and showcase desired outcomes.

RESULTS

Work smarter, not harder,
and achieve more.

Built with efficiency and growth in mind, our intelligent tools are designed to help you succeed. Our customer’s results speak for themselves.

CUSTOMER ACCOUNTS

50%

Increase in
Expansion Revenue

PRODUCT USAGE

25%

Increase in Adoption
and Utilization

CUSTOMER EXPERIENCE

20%

Increase in
Net Promoter Scores

COMPANY VALUATION

140%

Net Recurring Revenue

MULTIPLE ROLES, MULTIPLE DEPARTMENTS

Everyone uses SmartKarrot

Integrate intelligent tools into your everyday operations. Increase your efficiency and save time.

Spot and close more opportunities for account growth. Collaborate, plan, and ensure better handovers all around.

Track impact on key business metrics like NRR, NPS, and cost of revenue. Get a line of sight without waiting for the next PPT.

Get visibility and optimize business drivers for maximum profit with up-to-date, accurate revenue data.

Visibility is key to ensuring consistency, profitability, and growth. SmartKarrot provides depth and flexibility across the hierarchy towards a common goal.