Identify, monitor, and execute timely account expansions with real-time reports and indicators.
Proactively identify at-risk customers and prevent churn using automation, early warning insights, and more!
Understand your customers interactions with your product and make informed product success decisions.
Define and track onboarding by phase, user progress, account, and portfolios.
Intelligence-driven, scalable insights for onboarding, adoption, retention, and revenue growth.
Handle this critical component of the post sales customer journey.
We aren’t just any Customer Success platform. We have the insights, imagination, and technology that others don’t.
Get a complete view of your customer and all their moving parts.
Deliver consistent customer experiences and repeatable success.
Create the right scoring system for your organization.
Create alert rules that are flexible.
Manage, analyze, and optimize your customer interactions.
Track your tasks easily by account, product, and outcome categories for better efficiency.
Create surveys to get timely feedback from your customers.
Create groups across accounts and users.
Reach out to groups of customers when you need to.
Drive adoption, upsell and cross-sell using extensive product data.
Automate your actions, alerts, surveys, and more.
Proactively uncover key insights and receive data-driven recommendations for your team.
Transcribe your calls and catch key phrases used by customers to trigger actions.
Improve decision making and actions for enhanced outcomes.
Unlock value from your data with our embedded Business Intelligence solution.
Track Account Plans with Objectives, Priorities, Risks et al.
Meet the industry’s first virtual assistant (SIA) designed for customer success and account management.
Our core values, team, and community
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Employee success drives customer success.
Don’t miss an episode of the Customer Success Intelligence Podcast
Our annual survey captures the current state of CS Intelligence and automation.
Resources for new and seasoned Customer Success teams.
Features and SDKs you can integrate into your apps.
Calculate the potential ROI you could achieve with SmartKarrot CS.
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...which is why we offer unlimited users.
As Customer Success teams evolve, they require intelligent, new-age tools to support them.
Smarter and more efficient renewal management.
Easily identify, manage, and close new opportunities.
Improve usage and sentiment before it’s too late.
Take advantage of automated operations and save time.
Keep up with targets by enabling growth in your existing accounts.
Proactively improve usage and get higher NPS.
Manage your relationships and optimize every touchpoint.
First impressions matter. Showcase your product and make sure your customers are set up for success.
Structure and optimize operations for better onboarding.
Standardize your process with future growth in mind.
Better insights allow you to drive consistent improvements and growth. Be aware and be in control.
Data and dashboards that are tailored to your needs.
Intelligent insights straight to your inbox as often as you want.
Improve your NPS, NRR, and overall company value.
Automate your operations and focus on the bigger picture.
Whether you need to optimize the customer journey, increase upsells, or scale your operations, SmartKarrot is here for you.
See all your customer information with simple, easy-to-use views.
Ensure consistency of activities by including all relevant roles.
Make intelligent decisions proactively.
Build quality relationships across all your products and services.
Get personal with customers at each stage of their journey.
Simplify dozens of actions like Tasks, Campaigns, NPS, and more.
Get insights and data from your daily video calls.
Make sure your calls follow industry best practices.
Automatically trigger next steps based on call sentiment.
Get a quick glimpse of the topics covered on every call.
Use real data to improve your team’s performance.
You're always one step ahead with proactive intelligence derived from your operational data.
Trend analysis for Renewals, Upsells, and Cross-sells.
Our proprietary algorithm spots accounts at risk of churn.
Improve customer relationships proactively.
Get help driving product usage before it’s too late.
Visualize your data with the most powerful and customizable reporting tool on the market.
Layered on top of SmartKarrot’s data for smarter reporting.
Reports that paint the picture you want for each stakeholder.
Schedule and send reports to the right people at the right time.
Avoid spending hours in PowerPoint and Excel.
The basics aresmarter withSmartKarrot.
Intelligent add-ons for next-level growth.
Business Intelligence for reporting & dashboards
Account planning for objective tracking and sharing
Personalized virtual digital assistant for humans
Team social feed and collaboration for internal teams
Customer portal for an external line of sight and collaboration
Operations and risk intelligence for proactive tracking and action
Call intelligence for coaching and value optimization
Customer Success Manager and Operations Specialist
Director of Product Solutions, Nuqleous
Customer Success Manager
Director, Customer Success, Lexipol
Providing intelligence at all levels so your team can make the right choices with the right data at the right time.
True customer success democratization. Anyone in your organization can access SmartKarrot.
We walk the talk.
Our growth is aligned to your outcomes.
In Episode 26, our CEO chats with Irit Eizips about the evolution of AI-Powered Customer Success.
Listen wherever you get your podcasts.
Current insights, resources, inspiration, and ideas that will help take your Customer Success team to the next level.
We survey CS Teams from all over the world to get their feedback on current industry trends and what they see for the future of CS.
See how SmartKarrot can help you deliverwinning customer outcomes at scale.