Intelligence-driven, scalable insights for onboarding, adoption, retention, and revenue growth.
Understand your customers interactions with your product and make informed product success decisions.
Bring efficiency, add scale, and connect user behavior to personalized actions.
Define and track onboarding by phase, user progress, account, and portfolios.
Identify, monitor, and execute timely account expansions with real-time reports and indicators.
Proactively identify at-risk customers and prevent churn using automation, early warning insights, and more!
Optimize product usage by monitoring in-depth user data and receiving actionable insights
Improve decision making and actions for enhanced outcomes.
Get a complete view of your customer and all their moving parts.
Create the right scoring system for your organization.
Deliver consistent customer experiences and repeatable success.
Increase your productivity real-time, automated alerts.
Create groups across accounts and users.
Drive adoption, upsell and cross-sell using extensive product data.
Reach out to groups of customers when you need to.
Create surveys to get timely feedback from your customers.
Automate your actions, alerts, surveys, and more.
Create and track tasks across teams.
Create alert rules that are flexible.
Manage, analyze, and optimize your customer interactions.
Proactively uncover key insights and receive data-driven recommendations for your team.
Transcribe your calls and catch key phrases used by customers to trigger actions.
Get status updates, warnings, and extensive reports at the right time so you can make effective decisions.
Create, monitor, and automate comprehensive Playbooks for every scenario.
We aren’t just any Customer Success platform. We have the insights, imagination, and technology that others don’t.
Our core values, team, and community
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Employee success drives customer success.
Don’t miss an episode of the Customer Success Intelligence Podcast
Our annual survey captures the current state of CS Intelligence and automation.
Resources for new and seasoned Customer Success teams.
Features and SDKs you can integrate into your apps.
Calculate the potential ROI you could achieve with SmartKarrot CS.
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Discover the smart way to onboard, engage, retain, and grow.
Customer Success is evolving fast. Our tools have been designed to evolve with you.
Augmented Intelligence is SmartKarrot’s way of bringing workflows, analytics, and automation together to solve B2B Customer Success problems.
Scale customer success operations by automating account assignment, phase changes, outreach, surveys and more.
Transcribe customer calls, highlight key phrases, trigger actions, and improve interactions.
Create, initiate, monitor, and automate comprehensive playbooks for every scenario.
Track, manage and monitor all your touchpoints across channels.
Create task and milestone driven playbooks easily. Get insights at a glance and optimize your plays.
Give your customer a personalized view of operational metrics. Share insights and assign tasks to ensure a collaborative relationship.
Create CS projects and tasks within SmartKarrot. Nothing will fall through the cracks again. No additional apps required.
Use our survey templates or create your own. Trigger them automatically to collect the feedback you need.
Drag and drop your own custom dashboards and reports to give leadership insights on demand.
Drive adoption, upsell and cross-sell using extensive product data. Multi-product support means there is no cap on your growth.
Product Analytics made easier with SmartKapture.
We walk the talk. Our growth is aligned to your outcomes.
True customer success democratization.Anyone in your organization can access SmartKarrot.
Providing intelligence at all levels so your team can make the right choices with the right data at the right time.
In Episode 26, our CEO chats with Irit Eizips about the evolution of AI-Powered Customer Success.
Listen wherever you get your podcasts.
Current insights, resources, inspiration, and ideas that will help take your Customer Success team to the next level.
We survey CS Teams from all over the world to get their feedback on current industry trends and what they see for the future of CS.
See how SmartKarrot can help you deliverwinning customer outcomes at scale.