Articles & Blog
Current insights, resources, inspiration, and ideas that will help take your Customer Success team to the next level.
Outcome-based pricing linked to your success.
Leverage the option of getting unlimited users. There is a plan fit for everyone.
Flexible and extensible plans to meet your needs.
SmartKarrot plans include Unlimited Users, support for multiple SaaS Products and Third-Party Integrations.
Have more products and integrations? Our Pro and Enterprise plans allow you to add-on as many as you need!
Recommended
Starter
For start-ups with less than $1M ARR and fewer than 100 accounts who are ready to kickstart their success.
3 Users*
Support for 1 SaaS Product
3 Third Party Integrations
Recommended
Growth
Perfect for businesses looking to create sustainable growth quickly.
Unlimited Users*
Support for 1 SaaS Product
4 Third Party Integrations
Recommended
Pro
Great for businesses with multiple product lines and driving consistency across teams and customer accounts.
Unlimited Users*
Support for 3 SaaS Products**
5+ Third Party Integrations**
Recommended
Enterprise
For larger businesses looking for enterprise-class tools enabling multiple product suites and business units.
Unlimited Users*
Support for 5 SaaS Products**
7+ Third Party Integrations**
*User-based pricing is available upon request.
**Support for additional SaaS Products and Third Party Integrations available as an add-on.
Find Your Plan
 Find Your Plan | ||||
|---|---|---|---|---|
| Start-up | Growth | Pro | Enterprise | |
| Users  Bring your entire team onboard! | 3 | Unlimited | Unlimited | Unlimited |
| Customers  There is no limit to your growing customer base. | 100 | Unlimited | Unlimited | Unlimited |
| SaaS Products  Use SmartKarrot for your entire product suite. | 1 | 1 | 3+ | 5+ |
| Third-Party Integrations  Connect your favorite apps and use the data to its full potential. | 3 | 4 | 5+ | 7+ |
| All Standard Features  Customer 360, Health Scores, Success Playbooks, Email Campaigns, Survey and NPS, Product Analytics, Task Management, Touchpoint Management, Early Warning Intelligence, Account Segmentation, End User Segmentation, Automation. |  |  |  |  |
| Enterprise level BI Reporting  Flexibility to custom define and schedule your reports and dashboards. |  |  |  |  |
| Customer Portal  Involve your customer stakeholders. |  |  SmartKarrot Branding |  Option to White Label |  Option to White Label |
| Account Hierarchy  Handle parent-child account relationships. |  |  |  |  |
| Access to SmartKarrot on Salesforce AppExchange  Install the SmartKarrot extension and enjoy seamless integration. |  |  |  |  |
| SmartKonversations (Customer Call Intelligence)  Analyze customer calls for sentiment and keywords to provide your team with actionable insights and coaching. |  | Available to Add-On | Available to Add-On | Available to Add-On |
| Access to Network of Advisors and Consultants  Get help with your customer success transformation projects. |  |  |  |  |
| Access to Customer Success Certification  Get your team certified on industry best practices. |  |  | Available to Add-On |  |
| Private Cloud Solutions  Do it all within your own private cloud instance. |  |  |  |  |
Start-UpGet in Touch | GrowthGet in Touch | ProGet in Touch | EnterpriseGet in Touch | |
Start-Up
Growth
Pro
Enterprise
Users 
Bring your entire team onboard!
3
Unlimited
Unlimited
Unlimited
Customers 
There is no limit to your growing customer base.
100
Unlimited
Unlimited
Unlimited
SaaS Products 
Use SmartKarrot for your entire product suite.
1
1
3+
5+
Third-Party Integrations 
Connect your favorite apps and use the data to its full potential.
3
4
5+
7+
All Standard Features 
Customer 360, Health Scores, Success Playbooks, Email Campaigns, Survey and NPS, Product Analytics, Task Management, Touchpoint Management, Early Warning Intelligence, Account Segmentation, End User Segmentation, Automation.
Enterprise level BI Reporting 
Flexibility to custom define and schedule your reports and dashboards.
Customer Portal 
Involve your customer stakeholders.
SmartKarrot Branding
Option to White Label
Option to White Label
Account Hierarchy 
Handle parent-child account relationships.
Access to SmartKarrot on Salesforce AppExchange 
Install the SmartKarrot extension and enjoy seamless integration.
SmartKonversations (Customer Call Intelligence) 
Analyze customer calls for sentiment and keywords to provide your team with actionable insights and coaching.
Available to Add-On
Available to Add-On
Available to Add-On
Access to Network of Advisors and Consultants 
Get help with your customer success transformation projects.
Access to Customer Success Certification 
Get your team certified on industry best practices.
Available to Add-On
Private Cloud Solutions 
Do it all within your own private cloud instance.
More value...
right out of the box
Unlimited Users
Avoid the hassle of incremental licenses and siloed data. Give your entire team access to relevant data and workflows.
Smart Playbooks
Segmented, automated, smart. Our playbooks let your team build scalable processes and measure their success.
Smart Automation
Reports, dashboards, surveys. We make it easy to find and share data with your entire team.
Augmented Intelligence
Automatically providing your team with actionable insights at the right time. Onboard faster and reduce churn without breaking a sweat.
Fastest time to value
Get your entire team onboarded fast. No long training sessions. No barriers to access quality data.
Dedicated Support
Work with a SmartKarrot CSM to ensure your team is using our tools to their full potential.
Standard Features
-
Customer 360 -
Healthscore -
Success Playbooks -
Email Campaigns -
Survey and NPS -
Product Analytics -
Task Management -
Touchpoint Management -
Early Warning Intelligence -
Account Segmentation -
End User Segmentation -
Automation
Custom Integrations
We integrate with third party or custom products to make SmartKarrot your team’s new favorite hub.
+ More!
Join our community of happy customers.
Frequently Asked Questions
There is a flat platform fee dependent on plan chosen and ARR managed on SmartKarrot. We will align to your growth and there will be a variable fee on incremental ARR.
On our Growth, Pro, and Enterprise plans you get unlimited users and accounts. Did your team double in size? No problem, the more the merrier!
On our Growth, Pro, and Enterprise plans you get unlimited users and accounts. Did your team double in size? No problem, the more the merrier!
Yes! We do offer user based pricing on request.
Users are your team members that will have access to everything SmartKarrot has to offer. Customers are the users of your product and will also have access to the Customer Portal on Growth, Pro, and Enterprise plans.
SaaS Products are part of your product suite. Third-Party Integrations bring data from apps you’re already using (like Salesforce, Hubspot, Google) into SmartKarrot. Have everything you need in one place.
Yes. We charge a one-time fee that covers set up, technical implementation, and training.
Have other questions? Contact Us
Not sure which plan is right for you?
Contact our team of experts! Book a free, personalized demo with one of our Customer Success Experts today.
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Resources & Insights
NEW MICRO-PODCAST!
Customer Success Intelligence Podcast
In Episode 26, our CEO chats with Irit Eizips about the evolution of AI-Powered Customer Success.
Customer Success Surveys
We survey CS Teams from all over the world to get their feedback on current industry trends and what they see for the future of CS.
