CUSTOMER SUCCESS SOFTWARE WITH
FLEXIBLE, CUSTOM PRICING
Retain Revenue and Drive Account Expansion with the Only Platform
Architected for Intelligent Customer Success
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All Features, No Limits
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Trusted, Top-rated
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Dedicated CSM
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SaaS & Private Cloud
Get a Personalized Quote
For Your Team and Unique Business Needs
Fully-Loaded Platform (CS + CX + PX)
Actionable, Automated Intelligence
Predictive Insights, Prescriptive Guidance
Data to Insight to Action in Minutes, Not Months
Showcase Value in Fastest Time
Extensive Integrations: Common to Custom
Custom Features & Specific Use Cases
Multi-Product, Multi-Business-Unit Support
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SmartKarrot
Features
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360 View Of Customer
Create right operational view across financials, CRM, support and usage. Get insights by phases, subscription tiers and drill down by CSM portfolios.
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Customer Health Dashboard
Make this relevant for you. Easy configuration across parameters and phases.
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Customer Segmentation
Get granular. Create population sets across accounts and user base. Event, trigger, demographics, device, browser. We have you covered!
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Product Adoption
Drive adoption and usage through the lifecycle. Leverage trigger driven in-application guidance.
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Customer Campaigns
Every touchpoint matters. Configure multi-channel communication including in-application to make the experience real time.
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Customer Survey
Configure multi-category survey and pulse feedback. Manage feature feedback, CSAT, NPS using our powerful trigger driven engine.
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Customer Success Automation
Manage your tech-touch customers end-end. Easy configurations for multi-channel touchpoints.
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Customer Success Operations
Who does what by when? Create, manage and track tasks across teams. Integrate your task management tool for a seamless experience.
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Account Intelligence
Stay on top of both risks and opportunities with real-time, actionable intelligence served to you on a platter.
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Step-by-Step Playbooks
Empower your team with prescriptive best practices to deliver consistent customer experiences from onboarding to advocacy.
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Tasks and Touchpoints
Seamlessly track and manage all your customer tasks and touchpoints from one place.
Frequently Asked
Questions
We are here to give you all you need to know about SmartKarrot, get all your
Questions answered right here.
