What are MAUs?

MAU (Monthly Active Users) refers to any unique user who has used your application or accessed your site and takes an "action" in the said month.

What are actions?

Actions are events performed by your users on your application or web portal that are sent to SmartKarrot for processing. Some examples of these events are: visit, login, view page, complete task, create account etc.

Does the pricing above include cost of sending emails and SMS?

Emails are included within your subscription cost. SMS’s will incur an additional cost based on standard charges applicable in the country of origin.

What is required at my end to start using SmartKarrot?

SmartKarrot supports applications built for the Android, IOS and Browser based delivery mechanisms. All you require to start using our services is an application (Web / Android / iOS) that can be integrated with the SmartKarrot platform using our SDKs.

Do I need a credit card to sign up?

A credit card is not required for the initial sign up. Appropriate payment information can be added at a later stage.

Do you store credit card information on the server?

SmartKarrot does not store any credit card or payment sources information, of any users of the platform.

What happens to my data if we stop using your service? Who owns that data? What is your process?

In the event of such a situation, where a customer decides to discontinue the use of SmartKarrot services, all data pertaining to that customer including any metadata as well as any data obtained from other systems of the customer or from 3rd parties by virtue of a customer inference, will be returned in a secure manner. SmartKarrot will not withhold any data obtained from any customer or customer driven/owned sources.

Who will have access to my data on your platform?

Access to customer data is limited to the customer and with permission of the customer to SmartKarrot through acceptance of our privacy policy which is implied by the platform usage, to our implementation or support teams, service providers who assist us in analysing and providing services as necessary. There are precautions in place to ensure that no data is disclosed or used for any other purposes.

How do you handle data security?

Our architecture ensures encryption of both data at rest and data in motion.

How does the free trial work?

In a free trial, all the features of the SmartKarrot platform are made available to you for a period of 14 days. You can choose to purchase a paid subscription any time during those 14 days or at the end of the trial period.

What happens after the free trial?

At the end of the free trial, you can choose to purchase a paid subscription. Also, please note that your data will be maintained with SmartKarrot for a period of 1 month from the end of the trial. In this time period, you can renew your subscription at any time.