Intelligence-driven, scalable insights for onboarding, adoption, retention, and revenue growth.
Understand your customers interactions with your product and make informed product success decisions.
Bring efficiency, add scale, and connect user behavior to personalized actions.
Define and track onboarding by phase, user progress, account, and portfolios.
Identify, monitor, and execute timely account expansions with real-time reports and indicators.
Proactively identify at-risk customers and prevent churn using automation, early warning insights, and more!
Optimize product usage by monitoring in-depth user data and receiving actionable insights
Improve decision making and actions for enhanced outcomes.
Get a complete view of your customer and all their moving parts.
Create the right scoring system for your organization.
Deliver consistent customer experiences and repeatable success.
Increase your productivity real-time, automated alerts.
Create groups across accounts and users.
Drive adoption, upsell and cross-sell using extensive product data.
Reach out to groups of customers when you need to.
Create surveys to get timely feedback from your customers.
Automate your actions, alerts, surveys, and more.
Create and track tasks across teams.
Create alert rules that are flexible.
Manage, analyze, and optimize your customer interactions.
Proactively uncover key insights and receive data-driven recommendations for your team.
Transcribe your calls and catch key phrases used by customers to trigger actions.
Get status updates, warnings, and extensive reports at the right time so you can make effective decisions.
Create, monitor, and automate comprehensive Playbooks for every scenario.
We aren’t just any Customer Success platform. We have the insights, imagination, and technology that others don’t.
Our core values, team, and community
Come work with us!
Get in touch anytime.
Employee success drives customer success.
Don’t miss an episode of the Customer Success Intelligence Podcast
Our annual survey captures the current state of CS Intelligence and automation.
Resources for new and seasoned Customer Success teams.
Features and SDKs you can integrate into your apps.
Calculate the potential ROI you could achieve with SmartKarrot CS.
Leverage the option of getting unlimited users. There is a plan fit for everyone.
SmartKarrot plans include Unlimited Users, support for multiple SaaS
Products and Third-Party Integrations.
Have more products and integrations? Our Pro and Enterprise plans allow you to add-on as many as you
Perfect for businesses looking to create sustainable growth quickly.
1 SaaS Product
4 Third Party Integrations
Great for businesses with multiple product lines and driving consistency across teams
and customer accounts.
3 SaaS Products**
5+ Third Party Integrations**
For larger businesses looking for enterprise-class tools enabling multiple product
suites and business units.
5 SaaS Products**
7+ Third Party Integrations**
*User-based pricing is available upon
request.**Support for additional SaaS Products and Third Party Integrations available as an add-on.
Option to White Label
Option to White Label
Available to Add-On
Available to Add-On
Avoid the hassle of incremental licenses and siloed data. Give your entire team access to relevant data and workflows.
Segmented, automated, smart. Our playbooks let your team build scalable processes
and measure their success.
Reports, dashboards, surveys. We make it easy to find and share data with your
Automatically providing your team with actionable insights at the right time.
Onboard faster and reduce churn without breaking a sweat.
Get your entire team onboarded fast. No long training sessions. No barriers to
access quality data.
Work with a SmartKarrot CSM to ensure your team is using our tools to their full
We integrate with third party or custom products to make SmartKarrot your team’s new
Contact our team of experts! Book a free, personalized demo with one of our Customer Success
In Episode 26, our CEO chats with Irit Eizips about the evolution of AI-Powered Customer Success.
Listen wherever you get your podcasts.
Current insights, resources, inspiration, and ideas that will help take your Customer Success team to the next level.
We survey CS Teams from all over the world to get their feedback on current industry trends and what they see for the future of CS.
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