Retain Revenue and Drive Account Expansion with the Only Platform
Architected for Intelligent Customer Success

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    All Features, No Limits
  • Trusted, Top-rated
  • Dedicated CSM
  • SaaS & Private Cloud

Get a Personalized Quote
For Your Team and Unique Business Needs

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Fully-Loaded Platform (CS + CX + PX)
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Actionable, Automated Intelligence
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Predictive Insights, Prescriptive Guidance
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Data to Insight to Action in Minutes, Not Months
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Showcase Value in Fastest Time
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Extensive Integrations: Common to Custom
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Custom Features & Specific Use Cases
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Multi-Product, Multi-Business-Unit Support

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Customer success software pricing and features
  • 360 View Of Customer

    Create right operational view across financials, CRM, support and usage. Get insights by phases, subscription tiers and drill down by CSM portfolios.

  • Customer Health Dashboard

    Make this relevant for you. Easy configuration across parameters and phases.

  • Customer Segmentation

    Get granular. Create population sets across accounts and user base. Event, trigger, demographics, device, browser. We have you covered!

  • Product Adoption

    Drive adoption and usage through the lifecycle. Leverage trigger driven in-application guidance.

  • Customer Campaigns

    Every touchpoint matters. Configure multi-channel communication including in-application to make the experience real time.

  • Customer Survey

    Configure multi-category survey and pulse feedback. Manage feature feedback, CSAT, NPS using our powerful trigger driven engine.

  • Customer Success Automation

    Manage your tech-touch customers end-end. Easy configurations for multi-channel touchpoints.

  • Customer Success Operations

    Who does what by when? Create, manage and track tasks across teams. Integrate your task management tool for a seamless experience.

  • Account Intelligence

    Stay on top of both risks and opportunities with real-time, actionable intelligence served to you on a platter.

  • Step-by-Step Playbooks

    Empower your team with prescriptive best practices to deliver consistent customer experiences from onboarding to advocacy.

  • Tasks and Touchpoints

    Seamlessly track and manage all your customer tasks and touchpoints from one place.

Frequently Asked


We are here to give you all you need to know about SmartKarrot, get all your
Questions answered right here.

No, get complete access to all the features across all the plans.
We are 100% cloud-hosted on Amazon Web Services (AWS).
At SmartKarrot, we take data security seriously. Our architecture ensures robust encryption of both data at rest and data in motion. We are GDPR compliant and in the process of achieving full SOC 2 compliance.
There is a one-time implementation charge of $750. (However, this includes a waived 30-day first month usage. That is, Starter and Growth Plan rates kick in after 30 days of contract sign-off.)
Yes, it is possible to get view only access to our platform.
Our platform is capable of integration with external systems on a handshake basis or on a continuous 2-way communication mode. We have a fair number of out-of-box integrations in place and our development team is constantly working on adding more to this list. Meanwhile, if you have any specific please feel free to contact us.
Our objective has always been to make the integration and usage of our platform intuitive and easy to use. We have a strong implementation team to support your technical members to help integrate with our platform as well a dedicated customer success manager that will help with all your queries on an ongoing basis.
We have kept our contracts flexible with monthly and annual plans. If you have other requirements, please reach out to us.
Yes, we are GDPR compliant. You can access the Privacy Policy and GDPR for review.
Our pricing does not include the cost for notifications sent as part of campaigns and automated alerts i.e. SMS/TXT, Mail etc. and these are based on actuals.


Predictive. Prescriptive. Automated.