Intelligence-driven, scalable insights for onboarding, adoption, retention, and revenue growth.
Understand your customers interactions with your product and make informed product success decisions.
Bring efficiency, add scale, and connect user behavior to personalized actions.
Define and track onboarding by phase, user progress, account, and portfolios.
Identify, monitor, and execute timely account expansions with real-time reports and indicators.
Proactively identify at-risk customers and prevent churn using automation, early warning insights, and more!
Optimize product usage by monitoring in-depth user data and receiving actionable insights
Improve decision making and actions for enhanced outcomes.
Get a complete view of your customer and all their moving parts.
Create the right scoring system for your organization.
Deliver consistent customer experiences and repeatable success.
Increase your productivity real-time, automated alerts.
Create groups across accounts and users.
Drive adoption, upsell and cross-sell using extensive product data.
Reach out to groups of customers when you need to.
Create surveys to get timely feedback from your customers.
Automate your actions, alerts, surveys, and more.
Create and track tasks across teams.
Create alert rules that are flexible.
Manage, analyze, and optimize your customer interactions.
Proactively uncover key insights and receive data-driven recommendations for your team.
Transcribe your calls and catch key phrases used by customers to trigger actions.
Get status updates, warnings, and extensive reports at the right time so you can make effective decisions.
Create, monitor, and automate comprehensive Playbooks for every scenario.
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Meet 2022’s top Customer Success influencers and thought leaders spearheading its evolution and shaping its future.
SmartKarrot is pleased to announce a $1M+ additional growth funding to continue enhancing the next generation customer success technology platform and accelerate market expansion.
Mar 25, 2021
Customer experience quotes that will inspire you to improve customer experience strategies and promote customer-led growth.
Mar 9, 2021
As a customer success leader, you need to set the right example while going through a crisis. In this write-up, we look at the different ways to deal with this ordeal.
16 May, 2022
Are you aware of the impact created by digital disruption on B2B companies? If not, check out this blog today!
13 May, 2022
While interviewing for the post of customer engagement manager, you need to ask several interview questions. In this write-up, we have discussed these questions along with the appropriate answers for each.
12 May, 2022
Live streaming is a powerful medium to attract the attention of potential customers. In this write-up, we focus on different ways you can use live streaming to liven up your B2B SaaS business.
Executing the right account-based marketing tactic is crucial for the success of any B2B SaaS business. From developing and executing targeted marketing for key accounts to optimizing and measuring the success of your account-based marketing tacti
11 May, 2022
As a first-time CEO, there are certain priorities that you need to work on before anything else. In this write-up, we discuss these priorities, which will make your job as a new CEO easier.
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