Customer Success | 20 MIN READ
Top 50 Customer Success Influencers 2021
Jan 5, 2021
Meet the leading Customer Success influencers and thought leaders who are helping shape the field and its future evolution.
...
Customer Experience | 14 MIN READ
How Customer Experience Is an Organization-wide Strategy
Jan 15, 2021
Providing customer experience through siloed functions is no longer helpful...
Customer Success | 8 MIN READ
Customer Success and Product Team Collaboration
Jan 15, 2021
A strong Product and Customer Success relationship is critical for long-ter...
SaaS | 5 MIN READ
The Rule of 40 for SaaS Companies: All You Need to Know
Jan 15, 2021
Large software companies who want to create a lasting value are measured ag...
Customer Success | 6 MIN READ
How to Turn Your NPS Detractors into Promoters: The Essential Guide
Jan 13, 2021
Unsatisfied and unhappy customers would not only provide negative, appallin...
Customer Success | 7 MIN READ
What Is Cost of Goods Sold (COGS) for SaaS? Where Does Customer Success Fit?
Jan 13, 2021
For any business to sustain and scale, it has to know and work around its p...
Customer Experience | 6 MIN READ
The 10 Biggest Myths of Customer Experience (CX) – Busted!
Jan 12, 2021
Customer experience is gaining traction as the new battlefield. Customers w...
Customer Success | 7 MIN READ
Customer Success in Healthcare Industry: Trends and Best Practices
Jan 12, 2021
With the growth of technology, the healthcare sector has adopted highly sop...
Customer Success | 6 MIN READ
Mastering Customer Touchpoints Management with the Right Customer Success Technology
Jan 6, 2021
More than 40 percent of customers choose to stick with a brand only if it o...
Customer Success | 20 MIN READ
Top 50 Customer Success Influencers 2021
Jan 5, 2021
Meet the leading Customer Success influencers and thought leaders who are h...
Customer Experience | 6 MIN READ
The Roles of Success in the Customer Experience
Jan 4, 2021
How Success leaders can enable the best customer experience by optimally ow...
Customer Success | 5 MIN READ
How to Build Resilience in Your Customer Success Team
Dec 23, 2020
The customer success niche in itself could be seen as a daunting task, if n...
Business Tips | 6 MIN READ
Best Customer Win-back Strategies to Get Your Lost Customers Back
Dec 23, 2020
Engaging with a product can be as instantaneous as disengaging. Yes, you he...
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