Insights
From the new
lens

Convergence of Customer Success, Product Success and Experience Success Customer Success is a long-term, scientifically engineered, and professionally directed strategy for maximizing customer and company sustainable proven value. Most of the Customer Success strategy initiatives are tasked with churn reduction. But a more meaningful approach would be to gather the right data from various customer touchpoints, derive the right insights and take proactive actions to engage customers, improve retention, build loyalty and increase life-time value. “All the great work you do to help others succeed while building relationships and networks is ‘planting seeds’. And, the best way to methodically grow your seeds is with a repeatable program or with systems that ensure your customers are successful. This field is…