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How to Upgrade the Experience from Customer Service to Customer Success?
Every business knows about customer service, but few know about customer success, and even fewer focus on it. Today, if you want to be successful as a SaaS business, you need to make customer success a key focus. Here is what you need to know if you want to upgrade from customer service to customer success. What Is Customer Service? Customer service encompasses the services you provide customers prior to and during using your product. This service assists them in having an easier time using your product for their success. It is essential to provide exemplary customer service today. It is no longer an option. Customer service can be provided through any means of communication, be it email, video call, chatbot, SMS, social media, or something…
What is SaaS: A comprehensive explanation & secrets to SaaS success
Often when it comes to defining SaaS in a particular way or so, there…
How Customer Education is rapidly changing success criteria for product-led companies!
Being a customer-centric organization is one of the most important traits for any successful…
Top 8 SaaS Account Management Best Practices
A list of Top 8 SaaS Account Management Best Practices to help you grow…
Product Adoption: The Best Leading Indicator of Customer Success
Product adoption will be your leading indicator for achieving customer success. You will have…
A Day in the Life of a Director of Customer Success
Customer success departments have different structures in different companies. Large enterprises have a well-laid…
World-Class Customer Experience Examples: 5 Businesses That Walk the Walk
Given the cut-throat competition in the B2B space, delivering a great customer experience that…
Turn an Unhappy Customer into a Raving Fan in 5 Simple Steps
For the modern SaaS companies, customer satisfaction is no more a good to have…
The 7 Habits of Highly Effective Customer Success Leaders
Especially for the B2B organizations, customer experience is the new buzzword for the SaaS…
How a Customer Advisory Board Increases Brand Loyalty
Most of the time, when your product development team is too involved in creating…
What Is Customer Success and What It Is Not
Gone are the days when businesses used to run only for the success of…
