Customer Success Intelligence

In this blog, understand what are Net Dollar Retention, ARR Churn, and Revenue Churn in detail.

Customer churn analysis is an integral part of any SaaS company. This write-up discusses its importance and the way to do it correctly.

Churn and burn behavior is quite common amongst demotivated sales team players. In this blog, we divert our attention to the ways to minimize “Churn and Burn” behavior in your sales team.

It is important to understand the reasons why customers churn from your SaaS business. Here are the top 11 reasons (and how you can avoid them).

What is a Customer Exit Survey and what is a customer exit interview? Do they help the SaaS companies in any ways? If so, then how? Delve in to know more.

Identifying at-risk customers can help you in saving a fortune before it is too late. Here is an informative and essential guide that elaborates on how to do so.

Customer Attrition, in simpler terms, is the loss of a customer from an organization. It is similar to churn, customer turnover, and customer defection.

Customer churn is one of the biggest fears for businesses focused on growth. Now, in the wake of a life-threatening pandemic, COVID-19 has given businesses a run for their money, to say the least. Managing churn during COVID-19 has become a prime ...

SaaS industry is one of the fastest growing industries in the world. If you are on the right track, you can see immense growth in your SaaS business. Much faster than any other industry. But where growth is so promising, there the pace of decline ...

Revenue churn is the process of calculating revenue churn occurred due to customer churn within a given time. Here are tips to avoid negative revenue churn.

With so many SaaS companies offering similar products in different niches, customers have become central to their business. Companies have understood that to run a successful business, customer retention is as important as acquiring a new customer...

When you know that your revenue is based on a recurring contract – be it monthly or annual, you might as well be aware that every client can put a dent on your cash flow. And that is why high retention score is of huge pertinence for you. W...