Customer Success Intelligence

Churn and burn behavior is quite common amongst demotivated sales team players. In this blog, we divert our attention to the ways to minimize “Churn and Burn” behavior in your sales team.

It is important to understand the reasons why customers churn from your SaaS business. Here are the top 11 reasons (and how you can avoid them).

What is a Customer Exit Survey and what is a customer exit interview? Do they help the SaaS companies in any ways? If so, then how? Delve in to know more.

Your at-risk customers haven’t left—yet. While their behavior is leaning close to customers that have churned before, history doesn’t need to repeat itself. Of course, you can’t save all your at-risk customers, but these instances should b...

Customer Attrition, in simpler terms, is the loss of a customer from an organization. It is similar to churn, customer turnover, and customer defection.

Customer churn is one of the biggest fears for businesses focused on growth. Now, in the wake of a life-threatening pandemic, COVID-19 has given businesses a run for their money, to say the least. Managing churn during COVID-19 has become a prime ...

SaaS industry is one of the fastest growing industries in the world. If you are on the right track, you can see immense growth in your SaaS business. Much faster than any other industry. But where growth is so promising, there the pace of decline ...

As a growing SaaS business, acquiring new customers is no doubt your first priority. Only on the basis of that can you grow your revenue. But it all goes to vain if you are not able to seal revenue churn in your organization.  Revenue churn i...

With so many SaaS companies offering similar products in different niches, customers have become central to their business. Companies have understood that to run a successful business, customer retention is as important as acquiring a new customer...

When you know that your revenue is based on a recurring contract – be it monthly or annual, you might as well be aware that every client can put a dent on your cash flow. And that is why high retention score is of huge pertinence for you. W...

Churn rate is the rate of customers or revenues lost by a company in a given time period. It is a common belief in the SaaS industry that the acceptable SaaS churn rate benchmarks is around 5% annually. It means that out of every 1000 customers if...

Customer churn is one of the biggest woes of SaaS companies. Companies spend a hefty amount of money on acquiring a new customer. But when the SaaS customer cancel subscription before the customer acquisition cost is recovered, it becomes a point ...