Customer Success

Top 7 Customer Success Manager Skills

Customer success management involves building customer-focused relationships that are collaborative, goal-focused, and able to adapt as customer needs evolve. The customer success process must also be highly scalable, as SaaS company success depends on the ability to operationalize meeting customer goals, ensuring use, and optimizing processes to keep customers subscribed. A Customer Success Manager is…

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The Customer Success Strategy

Convergence of Customer Success, Product Success and Experience Success Customer Success is a long-term, scientifically engineered, and professionally directed strategy for maximizing customer and company sustainable proven value. Most of the Customer Success strategy initiatives are tasked with churn reduction. But a more meaningful approach would be to gather the right data from various customer touchpoints,…

20 Customer Success Statistics in 2020

20 Customer Success Statistics in 2020

Read about the top 20 customer success statistics in 2020. Customer success is one way to ensure that your customers will happily remain subscribers. It is an ongoing process that can involve many factors depending on your product and your customers’ needs. Unlike traditional customer service and satisfaction business models, which are reactive, customer success…

Customer-Success-Platform-SaaS

How we Architected A Cutting Edge Customer Success SaaS Platform

The Customer Success SaaS Platform Architecture  Businesses are shifting from selling products to providing software and services with a subscription-based model. The model generates hundreds – sometimes thousands – of monthly revenue streams instead of a few large product sales. This complicates the process of measuring and managing “success” with a customer. While revenue is a…

Customer Success Quotes

Top 20 Customer Success Quotes

Top 20 quotes on product experience, churn management, customer retention, customer experience, customer success management, customer loyalty, customer advocacy, etc. from thought leaders across various industries that impact the customer success efforts. From their years of experience, they share words of wisdom that can help understand and change customer success operations for better efficiency and…