Identify, monitor, and execute timely account expansions with real-time reports and indicators.
Proactively identify at-risk customers and prevent churn using automation, early warning insights, and more!
Understand your customers interactions with your product and make informed product success decisions.
Define and track onboarding by phase, user progress, account, and portfolios.
Intelligence-driven, scalable insights for onboarding, adoption, retention, and revenue growth.
Handle this critical component of the post sales customer journey.
Use the power of Playbooks across functions to operationalize standard procedures. Drive consistency, accountability and reduce cost and TATs.
Get a complete view of your customer and all their moving parts.
Deliver consistent customer experiences and repeatable success.
Create the right scoring system for your organization.
Create alert rules that are flexible.
Manage, analyze, and optimize your customer interactions.
Track your tasks easily by account, product, and outcome categories for better efficiency.
Create dynamic segment across accounts and users.
Drive adoption, upsell and cross-sell using extensive product data.
Automate your actions, alerts, playbooks and more.
Proactively uncover key insights and receive data-driven recommendations for your team.
Transcribe your calls and catch key phrases used by customers to trigger actions.
Improve decision making and actions for enhanced outcomes.
Unlock value from your data with our embedded Business Intelligence solution.
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Customer success is a journey of continuous learning. Embrace failure, champion customer-centricity, and drive meaningful outcomes.
26 Mar, 2024
Unlock collaborative success in Customer Success with the JOINT SUCCESS Plan. From impactful introductions to challenging conversations, this blueprint ensures every step contributes to client success.
11 Mar, 2024
Embark on a transformative journey with the SmartKarrot-Quint partnership, reshaping tech customer success. Discover the power of playbooks, bridging gaps, and unlocking a promising 2024.
09 Feb, 2024
Explore the transformative power of omnichannel strategies in today’s business landscape, providing seamless customer experiences and unlocking new opportunities.
06 Feb, 2024
Unlock the potential of AI’s Predictive Analytics in Customer Success, foreseeing customer behavior for proactive strategies.
Dive into the challenges and opportunities of managing CS teams in APAC, exploring market-based organizational structures, skill set balance, and fostering a customer-centric mindset.
01 Feb, 2024
Dive into the world of strategic customer management, uncovering the art of success plans, relationship navigation, and impactful Quarterly Business Reviews.
30 Jan, 2024
Uncover the three key Customer Success metrics: perception, excellence, and impact. Learn how they shape strategic decisions and foster lasting client relationships.
16 Jan, 2024
Uncover the pivotal role of Customer Success Operations (CS Ops) in shaping the customer journey – a journey woven through strategic planning and continuous improvement.
Navigate the complexities of customer success in the digital age with six strategies tailored for the technically adept. From clear role definitions to cutting-edge tech and metrics monitoring, elevate your team’s efficiency.
04 Jan, 2024
Dive into the world of customer success and discover why structured onboarding is more than a trend—it’s a game-changing strategy for lasting customer satisfaction.
01 Jan, 2024
Explore the transformation of customer success from a retention-focused function to a comprehensive approach centered around the broader customer experience.
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In Episode 26, our CEO chats with Irit Eizips about the evolution of AI-Powered Customer Success.
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Current insights, resources, inspiration, and ideas that will help take your Customer Success team to the next level.
We survey CS Teams from all over the world to get their feedback on current industry trends and what they see for the future of CS.
