Customer Retention | 5 MIN READ
Customer Acquisition vs Customer Retention: What Should SaaS Companies Prioritize?
Jul 21, 2021
Customer acquisition vs customer retention, who wins in this game of two? Does a...
Customer Success | 7 MIN READ
What Is Customers’ Willingness to Pay: How to Calculate and Influence It
Jul 15, 2021
Willingness to pay is important to connect buyers and product owners on the pric...
Customer Success | 5 MIN READ
The Customer Success Pyramid
Jul 8, 2021
What is a customer success pyramid and what are some of its implications in the ...
Customer Retention | 5 MIN READ
Customer Retention Analysis: What is it and How to do it?
Jul 7, 2021
What is a customer retention analysis? And, how does it help a business in the r...
Customer Success | 5 MIN READ
A Guide to Effective Customer Follow-ups
Jul 6, 2021
Is there a right way to draft a customer follow-up email? Do you follow the gold...
Customer Success | 6 MIN READ
Customer Success for SaaS Startups: A Founder’s Guide
Jul 1, 2021
How does the customer success for startups work? It is any cakewalk or is it roc...
Business Tips | 6 MIN READ
Why Customer Reviews Are Important (and the Best Ways to Get Them)
Jun 29, 2021
Customer Reviews are one such important factor that decides whether or not the p...
Customer Success | 5 MIN READ
Top Customer Success Communities 2021: The Ultimate List
Jun 24, 2021
The ultimate guide to the best Customer Success Communities out there for global...
Customer Success | 6 MIN READ
How to Write an Apology Letter to Customers: The Essential Guide (+Templates)
Jun 23, 2021
Writing a Customer Apology Letter is a must when you know that your mistakes hav...
Customer Success | 6 MIN READ
A Practical Guide to Data-Driven Customer Success using SmartKarrot
Jun 22, 2021
Intelligently simplify and manage your customer success solutions with SmartKarr...
Customer Success | 6 MIN READ
Customer Value Management: The Ultimate Guide
Jun 18, 2021
What is customer value management and why is it so important? Does it help the c...
Customer Success | 7 MIN READ
What Is Value-Based Selling and How to Do It Right
Jun 17, 2021
Value-based selling has changed the concept of selling altogether. In a world wh...
