Identify, monitor, and execute timely account expansions with real-time reports and indicators.
Proactively identify at-risk customers and prevent churn using automation, early warning insights, and more!
Understand your customers interactions with your product and make informed product success decisions.
Define and track onboarding by phase, user progress, account, and portfolios.
Intelligence-driven, scalable insights for onboarding, adoption, retention, and revenue growth.
Handle this critical component of the post sales customer journey.
We aren’t just any Customer Success platform. We have the insights, imagination, and technology that others don’t.
Get a complete view of your customer and all their moving parts.
Deliver consistent customer experiences and repeatable success.
Create the right scoring system for your organization.
Create alert rules that are flexible.
Create surveys to get timely feedback from your customers.
Manage, analyze, and optimize your customer interactions.
Create groups across accounts and users.
Reach out to groups of customers when you need to.
Drive adoption, upsell and cross-sell using extensive product data.
Automate your actions, alerts, surveys, and more.
Proactively uncover key insights and receive data-driven recommendations for your team.
Transcribe your calls and catch key phrases used by customers to trigger actions.
Improve decision making and actions for enhanced outcomes.
Unlock value from your data with our embedded Business Intelligence solution.
Track Account Plans with Objectives, Priorities, Risks et al.
Meet the industry’s first virtual assistant (SIA) designed for customer success and account management.
Our core values, team, and community
Come work with us!
Get in touch anytime.
Employee success drives customer success.
Don’t miss an episode of the Customer Success Intelligence Podcast
Our annual survey captures the current state of CS Intelligence and automation.
Resources for new and seasoned Customer Success teams.
Features and SDKs you can integrate into your apps.
Calculate the potential ROI you could achieve with SmartKarrot CS.
Get new jobs sent straight to your inbox.
Explore the blog for ideas, insights, and inspirations for customer success teams.
Want more?Sign up for our monthly newsletter.
Showing Results: 615
Looking for policies to keep up with the modern workforce? Check out these six must-have policies to ensure success in the new age of work.
24 Mar, 2023
Discover the top 6 dysfunctions of account management that can be eliminated with a concerted effort to deliver the desired value. For more information, download our free eBook, “6 Dysfunctions of Account Management.”
22 Feb, 2023
Income from Outcomes – It enables your business customers to thrive whilst increasing your company’s revenue and bottom line.
11 Jan, 2023
Net promoter score (NPS) is one of those must-have metrics for customer experience. It shows the loyalty a customer feels for an organisation and how many customers think this way. In addition, a positive NPS is always a good indicator of organisa...
04 Jan, 2023
In this write up, learn and understand top 7 dysfunctions of the Client Partner Role & Responsibilities.
16 Dec, 2022
Learn all about Client Partner, their responsibilities, job description, pay scale, examples, and more.
08 Dec, 2022
Augmented intelligence has become a crucial factor for success in customer success and account management. In this blog, we focus on the different ways augmented intelligence can aid in this endeavor.
06 Dec, 2022
In this blog, we will comprehensively discuss IDEM, a framework that assists in upselling and cross-selling for key accounts management.
02 Dec, 2022
In this blog, understand what are Net Dollar Retention, ARR Churn, and Revenue Churn in detail.
24 Nov, 2022
Land and expand strategy is a relatively fresh concept in the customer success world. In this blog, we help you understand how organizations can make their customers their next growth engine using this strategy.
22 Nov, 2022
Client success manager designations have become a hot property nowadays. In this blog, we provide you with an absolutely free downloadable client success manager job description. On top of that, we also provide you with valuable insights about the...
17 Nov, 2022
Do you aspire to become a client success specialist? If yes, check out this blog wherein we have mentioned the top 5 books that will help you become one of the best.
16 Nov, 2022
Sign up for SmartKarrot’s newsletter.
See how SmartKarrot can help you deliverwinning customer outcomes at scale.