Customer Success Intelligence

What changes do you need to incorporate into your customer success/account management playbooks for enterprise customers? We will try to find the answer to this question in this write-up.

Customer success teams always try hard to improve customer health scores. Some are successful, while others are not so successful. In this blog, we look at tips to enhance customer success health scores from the perspective of customer success tea...

Here is a list of free NPS software and NPS calculators that are available online.

Negative versus positive feedback has always been a point of discussion. In this blog, we help you determine the exact science and art of negative versus positive feedback.

Every CSM wants to know the secret to a great product roadmap, but very few are able to decode it. In this write-up, we look at how customer success can play a pivotal role in achieving this endeavor.

Do you think conversational intelligence is the future of customer success? Let us try to find out the answer to this question in this blog.

What does the year 2023 mean for CRO? Let us decode in this blog.

How exciting will 2023 be for the account manager? Let us find out in this blog.

Is there a major difference between enterprise, SMBs, or mid-market customers? Let us try to get an answer to this question in this write-up.

Landing your first enterprise client is considered to be a major victory for any organization. In this blog, we provide an insightful guide to achieving this feat in effortless steps.

Customer issues and escalation is a huge concern for service industry. In this write-up, we discuss the right time and way to escalate a customer issue.

What are the diverse ways to use transferable skills to help you land your dream customer success jobs? Let us try to find out an answer to this question in this blog.