Customer Retention | 6 MIN READ
Customer Retention Cost (CRC): All You Need to Know
Jan 20, 2021
Although there’s a cost involved with customer retention, the benefits are man...
Customer Success | 6 MIN READ
Types of Customer Needs: The Complete Guide
Jan 19, 2021
Customer needs are becoming more challenging to meet. Learn how to identify them...
Customer Success | 6 MIN READ
The Four Levels of Customer Satisfaction
Jan 19, 2021
Here are four levels of customer satisfaction that stand as a testament to glory...
Customer Success | 8 MIN READ
Customer Success and Product Team Collaboration
Jan 15, 2021
A strong Product and Customer Success relationship is critical for long-term suc...
Customer Success | 6 MIN READ
How to Turn Your NPS Detractors into Promoters: The Essential Guide
Jan 13, 2021
Unsatisfied and unhappy customers would not only provide negative, appalling fee...
Customer Success | 7 MIN READ
What Is Cost of Goods Sold (COGS) for SaaS? Where Does Customer Success Fit?
Jan 13, 2021
For any business to sustain and scale, it has to know and work around its profit...
Customer Success | 7 MIN READ
Customer Success in Healthcare Industry: Trends and Best Practices
Jan 12, 2021
With the growth of technology, the healthcare sector has adopted highly sophisti...
Customer Success | 6 MIN READ
Mastering Customer Touchpoints Management with the Right Customer Success Technology
Jan 6, 2021
More than 40 percent of customers choose to stick with a brand only if it offers...
Customer Success | 20 MIN READ
Top 50 Customer Success Influencers 2021
Jan 5, 2021
Meet the leading Customer Success influencers and thought leaders who are helpin...
Customer Success | 5 MIN READ
How to Build Resilience in Your Customer Success Team
Dec 23, 2020
The customer success niche in itself could be seen as a daunting task, if not de...
Business Tips | 6 MIN READ
Best Customer Win-back Strategies to Get Your Lost Customers Back
Dec 23, 2020
Engaging with a product can be as instantaneous as disengaging. Yes, you heard t...
Customer Success | 6 MIN READ
What Is a Customer Portal and Why Is It Important for Customer Success
Dec 23, 2020
Didn’t you just adore your first pocket money or your first car or the first t...
