We Are Driven By The Need To Make Our

Every Customer A Success.

SmartKarrot has been built accordingly bringing aspects of managing customer experience, product adoption and
comprehensive customer success operations as one integrated platform. We will continue innovating on
AUTOMATION, PREDICTION and PRESCRIPTION to help drive success outcomes for our valued customers.

SmartKarrot Management

The SmartKarrot Story

We Are In This Business Because We Are Passionate About Success.
Too Generic ? Read On…

An organization is successful once it is consistent in doing two simple things – Taking care of its customers and taking care of its employees.

SmartKarrot started as an automated engagement layer for digital products and platforms. As the customer use cases began to emerge – we saw that for the subscription based businesses

  • The product needs to be consistently used and value showcased
  • The customer experience managed and improved and
  • Day-day customer operations made efficient and scalable.

CRMs and CRM-oriented current tools struggle to do justice to these today. Siloed usage of multiple tools also do not work. There is lots of vendor and consultant talk about actions and outcomes but very few practice what they preach.

We want to change that..

SmartKarrot Team

SmartKarrot Growth

....We feel this area will see a lot of innovation and growth and are motivated and inspired to be at the helm of driving that growth and change.

As our founders, Prithwi and Arnab scaled, grew and successfully exited their prior organization (a healthcare technology firm valued at $250M+), their common belief of genuinely building an organization focused on customer and employee success is what led to SmartKarrot being founded.

Every business promises a “Karrot” to its customers but one needs to be “Smart” in being able to create and showcase that value (Karrot) effectively and at scale.

Thanks for visiting us. We would love to connect and share the passion!

A Growing Global Team

Prithwi is passionate about value – value to customers and value to employees. In his prior role as President of the technology business, he grew his business unit over 30 times focusing on retention, engagement and value. At SmartKarrot, in addition to leading the organization, Prithwi wears the hat of being the “Chief Success Partner” for customers and the SmartKarrot team.

Prithwi Dasgupta

Founder & CEO

As an entrepreneur, Arnab spent over 20 years handling design & development on latest technologies. In his prior role as Co-founder & CIO of a US healthcare tech organization he was responsible for all technology R&D strongly intertwining with clients’ business needs.

Arnab Chatterjee

Founder & Chief Product Officer

Ritesh has over 20 years of experience collaborating with customers and adding value to their organizations. In his prior role as head of healthcare practice for a high growth US healthcare tech organization he built a centralized consulting team to drive customer centric delivery.

Ritesh Kaul

Customer Success Officer

Vikram possesses extensive experience in ‘user experience and design’ and related areas having worked in design agencies, enterprising startups, and large corporates in his previous stints. He is a design enthusiast who thrives in helping customers solve problems using various design tools and methodologies.

Vikram Rao

Chief Design Officer

Anurup has 20 years of experience in scaling technology companies through strategic marketing initiatives. In his prior role as head of marketing, he led the growth of a global CRM brand and its portfolio of SaaS products. He is passionate about championing the customer and storytelling at the intersection of technology and value creation.

Anurup Gaurav

Director, Marketing

Anshi has over 12 years of experience in demand generation, digital marketing, and managing global teams. In her prior role as head of marketing operations for a high growth US healthcare tech organization she transformed marketing from cost to revenue center.

Anshi Bhadoria

Director, Partner Success

Surojit has over 15 years of experience in quality and implementations. He is a promoter of an extremely light and efficient Agile process to fit business needs. In his prior role as product owner, he built a robust product in a very short span of time.

Surojit Ain

Director, Quality &

Rohan has over 11 years of experience in client services, marketing and hospitality field. Previously, he was head of digital marketing for a hi-tech mobile application. Rohan is driven by new challenges and the possibility of making an impact on individuals and businesses.

Rohan Sheth

Director, Client Services

Rakhin has around 9 years of experience driving business development and client services. In his prior roles, he stayed close to customers to understand their requirements and help them achieve their business goals. He is passionate about technology driven business to enhance innovation.

Rakhin Veliyambra

Director, Client Services

Sandhya has over 18 years of experience building robust customer solutions across diverse industries and technologies. In all her previous roles, her focus has been entirely on problem solving and building strong processes that give customers a seamless experience.

Sandhya Subramanyan

Manager, Customer Success

Customer Success Simplified.

Customer Experience Management

Interested in working with us?

We believe Employee Success goes hand in hand with Customer Success. Passion, integrity, high energy and customer-centric define our work culture.

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SmartKarrot Leadership

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