Intelligence-driven, scalable insights for onboarding, adoption, retention, and revenue growth.
Understand your customers interactions with your product and make informed product success decisions.
Bring efficiency, add scale, and connect user behavior to personalized actions.
Define and track onboarding by phase, user progress, account, and portfolios.
Identify, monitor, and execute timely account expansions with real-time reports and indicators.
Proactively identify at-risk customers and prevent churn using automation, early warning insights, and more!
Optimize product usage by monitoring in-depth user data and receiving actionable insights
Improve decision making and actions for enhanced outcomes.
Get a complete view of your customer and all their moving parts.
Create the right scoring system for your organization.
Deliver consistent customer experiences and repeatable success.
Increase your productivity real-time, automated alerts.
Create groups across accounts and users.
Drive adoption, upsell and cross-sell using extensive product data.
Reach out to groups of customers when you need to.
Create surveys to get timely feedback from your customers.
Automate your actions, alerts, surveys, and more.
Create and track tasks across teams.
Create alert rules that are flexible.
Manage, analyze, and optimize your customer interactions.
Proactively uncover key insights and receive data-driven recommendations for your team.
Transcribe your calls and catch key phrases used by customers to trigger actions.
Get status updates, warnings, and extensive reports at the right time so you can make effective decisions.
Create, monitor, and automate comprehensive Playbooks for every scenario.
We aren’t just any Customer Success platform. We have the insights, imagination, and technology that others don’t.
Our core values, team, and community
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Employee success drives customer success.
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Our annual survey captures the current state of CS Intelligence and automation.
Resources for new and seasoned Customer Success teams.
Features and SDKs you can integrate into your apps.
Calculate the potential ROI you could achieve with SmartKarrot CS.
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We aren’t just any Customer Success platform.We have the insights, imagination, and technology that others don’t.
We are co-creating a culture where we encourage growth and celebrate our successes. We are a high-energy, fast-growth, innovative, fun company that welcomes anyone who is more ambitious than average. We want our team and customers to enjoy the journey, while avoiding unnecessary stress.
Truly believing in Customer Success for All means caring deeply about the success of our customers, teams, and community.
We collaborate with people of diverse backgrounds and amplify voices at all levels.
Our candor, transparency, authenticity, and objectivity mean you never have to doubt what you’re getting from SmartKarrot.
We will always share relevant information, even when it’s hard.
We learn rapidly and eagerly, seeking alternate perspectives and challenging assumptions along the way.
We are always in search of great ideas.
Quality data is our gold standard.
We use this to inform our intuition, guide our decisions, set long term goals, and focus on results over activities.
With SmartKarrot, you know we will always collaborate with your long-term goals in mind.
Our success is aligned with your success.
We know we are the new kid on the block.
Our desire to grow and evolve means we will constantly innovate, simplify, take smart risks, and learn from failure.
Our team is passionate, smart, and diverse. We strive to create an environment where everyone is able to do their best work.
Founder & CEO
Prithwi's focus is on providing value - value for customers, value for employees. In his previous role, he grew his business unit over 30 times by focusing on retention, engagement, and value. Along with his role as the CEO, Prithwi is also the “Chief Success Partner” for SmartKarrot's customers and team.
Founder & COO
For over 20 years, Arnab has led the development and design of the latest technology. Previously, he was the Co-founder and CIO of a healthcare technology company in the US, where he was responsible for all R&D related to clients’ needs.
VP – SOLUTIONS
SR. MANAGER – CLIENT SERVICES
SR. Director – Customer Success
DIRECTOR – CUSTOMER SUCCESS
Director - Client Services
SR. Brand Manager
Director – People Practice
SOCIAL MEDIA AMPLIFIER
DIRECTOR - IMPLEMENTATION
DIRECTOR - QUALITY
DIRECTOR – CLIENT SERVICES
Chief Design Officer
From our hub in Dallas, we seamlessly collaborate with customers, advisors, and experts from all over the world.
In Episode 26, our CEO chats with Irit Eizips about the evolution of AI-Powered Customer Success.
Listen wherever you get your podcasts.
Current insights, resources, inspiration, and ideas that will help take your Customer Success team to the next level.
We survey CS Teams from all over the world to get their feedback on current industry trends and what they see for the future of CS.
See how SmartKarrot can help you deliverwinning customer outcomes at scale.