Inspired by innovation.Powered by augmented intelligence.

We aren’t just any Customer Success platform.
We have the insights, imagination, and technology that others don’t.

Customer
Success for All

At SmartKarrot, our company culture truly reflects our identity. We strive to grow our exceptional team of builders, innovators, and matchmakers.

We are co-creating a culture where we encourage growth and celebrate our successes. We are a high-energy, fast-growth, innovative, fun company that welcomes anyone who is more ambitious than average. We want our team and customers to enjoy the journey, while avoiding unnecessary stress.

This is what we’re known for.
These are our core values.

Supportive

Truly believing in Customer Success for All means caring deeply about the success of our customers, teams, and community.

We collaborate with people of diverse backgrounds and amplify voices at all levels.

Honest

Our candor, transparency, authenticity, and objectivity mean you never have to doubt what you’re getting from SmartKarrot.

We will always share relevant information, even when it’s hard.

Inquisitive

We learn rapidly and eagerly, seeking alternate perspectives and challenging assumptions along the way.

We are always in search of great ideas.

Analytical

Quality data is our gold standard.

We use this to inform our intuition, guide our decisions, set long term goals, and focus on results over activities.

Aligned

With SmartKarrot, you know we will always collaborate with your long-term goals in mind.

Our success is aligned with your success.

Growing

We know we are the new kid on the block.

Our desire to grow and evolve means we will constantly innovate, simplify, take smart risks, and learn from failure.

Meet the
People

Our team is passionate, smart, and diverse. We strive to create an environment where everyone is able to do their best work.

Prithwi Dasgupta

Founder & CEO

Prithwi's focus is on providing value - value for customers, value for employees. In his previous role, he grew his business unit over 30 times by focusing on retention, engagement, and value. Along with his role as the CEO, Prithwi is also the “Chief Success Partner” for SmartKarrot's customers and team.

Arnab Chatterjee

Founder & COO

For over 20 years, Arnab has led the development and design of the latest technology. Previously, he was the Co-founder and CIO of a healthcare technology company in the US, where he was responsible for all R&D related to clients’ needs.

Our Core Team

Ritesh Kaul

VP – SOLUTIONS

Joseph Henson

SR. MANAGER – CLIENT SERVICES

Stanley Deepak

SR. Director – Customer Success

Rohan Sheth

DIRECTOR – CUSTOMER SUCCESS

Rakhin Veliyambra

Director - Client Services

Erica Crossfield

SR. Brand Manager

Shweta Ratnaparkhi

Director – People Practice

Bry’Ana Arvie

SOCIAL MEDIA AMPLIFIER

Dattatraya Shetty

DIRECTOR - IMPLEMENTATION

Surojit Ain

DIRECTOR - QUALITY

Sathish Kumar

DIRECTOR – CLIENT SERVICES

Vikram Rao

Chief Design Officer

Ritesh Kaul

VP – SOLUTIONS

Joseph Henson

SR. MANAGER – CLIENT SERVICES

Stanley Deepak

SR. Director – Customer Success

Rohan Sheth

DIRECTOR – CUSTOMER SUCCESS

Rakhin Veliyambra

Director - Client Services

Erica Crossfield

SR. Brand Manager

Shweta Ratnaparkhi

Director – People Practice

Bry’Ana Arvie

SOCIAL MEDIA AMPLIFIER

Dattatraya Shetty

DIRECTOR - IMPLEMENTATION

Surojit Ain

DIRECTOR - QUALITY

Sathish Kumar

DIRECTOR – CLIENT SERVICES

Vikram Rao

Chief Design Officer

Our Advisors

Geoff Charron

STRATEGIC ADVISOR

Tracey Edwards

Strategic Advisor

Paul Henderson

Strategic Advisor

Arvind Mehrotra

Strategic Advisor

We’re Global & Growing

From our hub in Dallas, we seamlessly collaborate with customers, advisors, and experts from all over the world.

USA

  • Dallas
  • New York City
  • San Francisco
  • Boston

India

  • Bangalore
  • Hyderabad
  • Mumbai
  • Delhi

Worldwide

  • Canada
  • Singapore
  • United Kingdom

Resources & Insights

NEW MICRO-PODCAST!

Customer Success Intelligence Podcast

In Episode 26, our CEO chats with Irit Eizips about the evolution of AI-Powered Customer Success.

Articles & Blog

Current insights, resources, inspiration, and ideas that will help take your Customer Success team to the next level.

Customer Success Surveys

We survey CS Teams from all over the world to get their feedback on current industry trends and what they see for the future of CS.

Take SmartKarrot for a spin

See how SmartKarrot can help you deliver
winning customer outcomes at scale.