Identify, monitor, and execute timely account expansions with real-time reports and indicators.
Proactively identify at-risk customers and prevent churn using automation, early warning insights, and more!
Understand your customers interactions with your product and make informed product success decisions.
Define and track onboarding by phase, user progress, account, and portfolios.
Intelligence-driven, scalable insights for onboarding, adoption, retention, and revenue growth.
Handle this critical component of the post sales customer journey.
We aren’t just any Customer Success platform. We have the insights, imagination, and technology that others don’t.
Get a complete view of your customer and all their moving parts.
Deliver consistent customer experiences and repeatable success.
Create the right scoring system for your organization.
Create alert rules that are flexible.
Manage, analyze, and optimize your customer interactions.
Track your tasks easily by account, product, and outcome categories for better efficiency.
Create dynamic segment across accounts and users.
Drive adoption, upsell and cross-sell using extensive product data.
Automate your actions, alerts, playbooks and more.
Proactively uncover key insights and receive data-driven recommendations for your team.
Transcribe your calls and catch key phrases used by customers to trigger actions.
Improve decision making and actions for enhanced outcomes.
Unlock value from your data with our embedded Business Intelligence solution.
Meet the industry’s first virtual assistant (SIA) designed for customer success and account management.
Our core values, team, and community
Get in touch anytime.
Don’t miss an episode of the Customer Success Intelligence Podcast
Our annual survey captures the current state of CS Intelligence and automation.
Resources for new and seasoned Customer Success teams.
Features and SDKs you can integrate into your apps.
Calculate the potential ROI you could achieve with SmartKarrot CS.
We are co-creating a culture where we encourage growth and celebrate our successes. We are a high-energy, fast-growth, innovative, fun company that welcomes anyone who is more ambitious than average. We want our team and customers to enjoy the journey, while avoiding unnecessary stress.
Truly believing in Customer Success for All means caring deeply about the success of our customers, teams, and community.
We collaborate with people of diverse backgrounds and amplify voices at all levels.
Our candor, transparency, authenticity, and objectivity mean you never have to doubt what you’re getting from SmartKarrot.
We will always share relevant information, even when it’s hard.
We learn rapidly and eagerly, seeking alternate perspectives and challenging assumptions along the way.
We are always in search of great ideas.
Our team is passionate, smart, and diverse. We strive to create an environment where everyone is able to do their best work.
Founder & CEO
Prithwi's focus is on providing value - value for customers, value for employees. In his previous role, he grew his business unit over 30 times by focusing on retention, engagement, and value. Along with his role as the CEO, Prithwi is also the “Chief Success Partner” for SmartKarrot's customers and team.
Founder & COO
For over 20 years, Arnab has led the development and design of the latest technology. Previously, he was the Co-founder and CIO of a healthcare technology company in the US, where he was responsible for all R&D related to clients’ needs.
From our hub in Dallas, we seamlessly collaborate with customers, advisors, and experts from all over the world.
In Episode 26, our CEO chats with Irit Eizips about the evolution of AI-Powered Customer Success.
Listen wherever you get your podcasts.
Current insights, resources, inspiration, and ideas that will help take your Customer Success team to the next level.
We survey CS Teams from all over the world to get their feedback on current industry trends and what they see for the future of CS.
See how SmartKarrot can help you deliverwinning customer outcomes at scale.