Identify, monitor, and execute timely account expansions with real-time reports and indicators.
Proactively identify at-risk customers and prevent churn using automation, early warning insights, and more!
Understand your customers interactions with your product and make informed product success decisions.
Define and track onboarding by phase, user progress, account, and portfolios.
Intelligence-driven, scalable insights for onboarding, adoption, retention, and revenue growth.
Handle this critical component of the post sales customer journey.
We aren’t just any Customer Success platform. We have the insights, imagination, and technology that others don’t.
Get a complete view of your customer and all their moving parts.
Deliver consistent customer experiences and repeatable success.
Create the right scoring system for your organization.
Create alert rules that are flexible.
Manage, analyze, and optimize your customer interactions.
Track your tasks easily by account, product, and outcome categories for better efficiency.
Create surveys to get timely feedback from your customers.
Create groups across accounts and users.
Reach out to groups of customers when you need to.
Drive adoption, upsell and cross-sell using extensive product data.
Automate your actions, alerts, surveys, and more.
Proactively uncover key insights and receive data-driven recommendations for your team.
Transcribe your calls and catch key phrases used by customers to trigger actions.
Improve decision making and actions for enhanced outcomes.
Unlock value from your data with our embedded Business Intelligence solution.
Track Account Plans with Objectives, Priorities, Risks et al.
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May 25, 2023
Niki Clarke Crossman
Director of Customer Success
May 24, 2023
May 12, 2023
Sue Nabeth Moore
Co-Founder, Success Chain
May 9, 2023
May 5, 2023
Irit Eizips, Chief Customer Officer & CEO, CSM Practice
Chief Customer Officer & CEO, CSM Practice
April 21, 2023
Excerpt from Episode 5
Nov 29, 2022
To begin with, startups should focus on measuring the most essential customer success metrics—adoption, engagement, and renewal—instead of trying to boil the ocean.
Excerpt from Episode 4
Aug 03, 2022
User adoption is on the critical path to value creation and benefits realization. Hence, it should be a part of every CS team’s mission.
Jason C. Whitehead
Jul 28, 2022
Your first few hires should be Renaissance CSMs: multi-skilled, hustling, gritty, thinking outside the box, and not feeling stuck in processes (or the lack of it).
Jul 14, 2022
Post-Series A funding is a great time for scaling Customer Success — with new hires (for a balanced team) and technology (for truly unlocking efficiency).
Get notified when new episodes of The Customer Success Intelligence Podcast are released.
In Episode 26, our CEO chats with Irit Eizips about the evolution of AI-Powered Customer Success.
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Current insights, resources, inspiration, and ideas that will help take your Customer Success team to the next level.
We survey CS Teams from all over the world to get their feedback on current industry trends and what they see for the future of CS.
See how SmartKarrot can help you deliverwinning customer outcomes at scale.