Customer Success Intelligence Podcast

The customer success podcast with ideas, insights and inspirations
for modern customer success teams.

EPISODE 20 1:40 mins

Augmented Intelligence for Mitigating Customer Churn

September 13, 2021

Create more “customer time” for your CS team by leveraging Augmented Intelligence and automation to connect your learning back into optimizing playbooks and processes.

Podcast List

Episode Duration Speaker
20 Augmented Intelligence for Mitigating Customer Churn 1:40
  • Prithwi Dasgupta Founder & CEO, SmartKarrot
  • Irit Eizips Chief Customer Officer & CEO, CSM Practice
19 The Importance of Adaptable Processes for Customer Success 2:03
  • Prithwi Dasgupta Founder & CEO, SmartKarrot
  • Peter Armaly Senior Director, Customer Success, Oracle
18 The Role of Product Usage Data in Mitigating Customer Churn 1:57
  • Prithwi Dasgupta Founder & CEO, SmartKarrot
  • Irit Eizips Chief Customer Officer & CEO, CSM Practice
17 Evangelizing Customer Success Externally and Internally 1:50
  • Prithwi Dasgupta Founder & CEO, SmartKarrot
  • Alan Fecamp Director of PIE
16 Implementing Customer Success Needs Strategic Planning 1:35
  • Rick Adams Founder & CEO, PracticalCSM
  • Peter Armaly Senior Director, Customer Success, Oracle
15 The First Step to Successful Customer Success Leadership Hiring 1:24
  • Alan Fecamp Director of PIE
  • Rick Adams Founder & CEO, PracticalCSM

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