Identify, monitor, and execute timely account expansions with real-time reports and indicators.
Proactively identify at-risk customers and prevent churn using automation, early warning insights, and more!
Understand your customers interactions with your product and make informed product success decisions.
Define and track onboarding by phase, user progress, account, and portfolios.
Intelligence-driven, scalable insights for onboarding, adoption, retention, and revenue growth.
Improve decision making and actions for enhanced outcomes.
Get a complete view of your customer and all their moving parts.
Create the right scoring system for your organization.
Deliver consistent customer experiences and repeatable success.
Increase your productivity real-time, automated alerts.
Create groups across accounts and users.
Drive adoption, upsell and cross-sell using extensive product data.
Reach out to groups of customers when you need to.
Create surveys to get timely feedback from your customers.
Automate your actions, alerts, surveys, and more.
Create and track tasks across teams.
Create alert rules that are flexible.
Manage, analyze, and optimize your customer interactions.
Proactively uncover key insights and receive data-driven recommendations for your team.
Transcribe your calls and catch key phrases used by customers to trigger actions.
Unlock value from your data with our embedded Business Intelligence solution.
Track Account Plans with Objectives, Priorities, Risks et al.
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January 16, 2023
January 13, 2023
Sue Nabeth Moore
Co-Founder, Success Chain
Jason C. Whitehead
December 6, 2022
September 30, 2022
Customer Success Manager
September 23, 2022
Director of Customer Success
August 25, 2022
Founder and President, Engagedly
Excerpt from Episode 5
Nov 29, 2022
To begin with, startups should focus on measuring the most essential customer success metrics—adoption, engagement, and renewal—instead of trying to boil the ocean.
Excerpt from Episode 4
Aug 03, 2022
User adoption is on the critical path to value creation and benefits realization. Hence, it should be a part of every CS team’s mission.
Jul 28, 2022
Your first few hires should be Renaissance CSMs: multi-skilled, hustling, gritty, thinking outside the box, and not feeling stuck in processes (or the lack of it).
Jul 14, 2022
Post-Series A funding is a great time for scaling Customer Success — with new hires (for a balanced team) and technology (for truly unlocking efficiency).
Get notified when new episodes of The Customer Success Intelligence Podcast are released.
In Episode 26, our CEO chats with Irit Eizips about the evolution of AI-Powered Customer Success.
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Current insights, resources, inspiration, and ideas that will help take your Customer Success team to the next level.
We survey CS Teams from all over the world to get their feedback on current industry trends and what they see for the future of CS.
See how SmartKarrot can help you deliverwinning customer outcomes at scale.