Customer Success Intelligence Podcast

The customer success podcast with ideas, insights and inspirations
for modern customer success teams.

Podcast List

Episode Duration Speaker
11 The Role of Data in Customer Success Management 1:00:14
  • Prithwi Dasgupta Founder & CEO, SmartKarrot
  • Rick Adams Founder & CEO, PracticalCSM
10 Customer Success Is about Being a Trusted Advisor 1:34
  • Jennifer Chiang Head of Customer Success, Yup Technologies Inc.
  • Anshi Bhadoria Director, Partner Success, SmartKarrot Inc.
09 The Difference between Business Intelligence and Customer Intelligence 1:46
  • Prithwi Dasgupta Founder & CEO, SmartKarrot
  • Rick Adams Founder & CEO, PracticalCSM
08 The Road to Customer-Centricity Starts with Understanding Customer Data 2:32
  • Prithwi Dasgupta Founder & CEO, SmartKarrot
  • Rick Adams Founder & CEO, PracticalCSM
07 Transforming Data to Insight to Action at Scale 2:02
  • Prithwi Dasgupta Founder & CEO, SmartKarrot
  • Rick Adams Founder & CEO, PracticalCSM
06 Leadership Development for Customer Success: Key Questions for CS Leaders 21:32
  • Marty Kaufman Founder & Principal, Infinipoint
  • Prithwi Dasgupta Founder & CEO, SmartKarrot

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