The Customer Success Intelligence Podcast

Recent Episodes (56 Episodes)


Guy Galon

Customer Success Executive, Author and Advisor

Episode 56


February 29, 2024


Jolyn Isabelo

Head of Onboarding & Scaled Success APAC

Episode 55


February 23, 2024


Nainesh Poojary

Head of Customer Success - APAC

Episode 54


February 22, 2024


Shivani Chaturvedi


Shivani Chaturvedi


Sunil Mehta

Managing Director

Quick Listens (30 Episodes)

Excerpt from Episode 5


Nov 29, 2022

Top 3 Customer Success Metrics Every Startup Should Track

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To begin with, startups should focus on measuring the most essential customer success metrics—adoption, engagement, and renewal—instead of trying to boil the ocean.


Jennifer Chiang

Excerpt from Episode 4


Aug 03, 2022

Should CS Teams Be Tasked with Driving User Adoption?

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User adoption is on the critical path to value creation and benefits realization. Hence, it should be a part of every CS team’s mission.


Jason C. Whitehead

Sue Nabeth Moore

Excerpt from Episode 5


Jul 28, 2022

What Traits Should You Look for in Your First CS Team Members?

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Your first few hires should be Renaissance CSMs: multi-skilled, hustling, gritty, thinking outside the box, and not feeling stuck in processes (or the lack of it).


Jennifer Chiang

Excerpt from Episode 5


Jul 14, 2022

CS Ops: What Changes after Series A Funding

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Post-Series A funding is a great time for scaling Customer Success — with new hires (for a balanced team) and technology (for truly unlocking efficiency).


Jennifer Chiang

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    Meet the Host

    Prithwi Dasgupta

    Co-founder and CEO, SmartKarrot

    Join Prithwi Dasgupta in his pursuit of Customer Success for All as he tracks the paths of trailblazers and unlocks founder insights. The Customer Success Intelligence Podcast is meant to spark conversation and ignite the CS community.
    Follow along and share your thoughts.

    Resources & Insights

    Intelligent Customer Success Podcast Intelligent Customer Success Podcast

    Customer Success Intelligence Podcast

    In Episode 26, our CEO chats with Irit Eizips about the evolution of AI-Powered Customer Success.

    Customer Success Blog

    Articles & Blog

    Current insights, resources, inspiration, and ideas that will help take your Customer Success team to the next level.

    Customer Success Survey

    Customer Success Surveys

    We survey CS Teams from all over the world to get their feedback on current industry trends and what they see for the future of CS.

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    winning customer outcomes at scale.

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