Making sense of customer data and deriving actionable customer intelligence from it is a critical first step toward customer success.
|11||The Role of Data in Customer Success Management||1:00:14|| |
|10||Customer Success Is about Being a Trusted Advisor||1:34|| |
|09||The Difference between Business Intelligence and Customer Intelligence||1:46|| |
|08||The Road to Customer-Centricity Starts with Understanding Customer Data||2:32|| |
|07||Transforming Data to Insight to Action at Scale||2:02|| |
|06||Leadership Development for Customer Success: Key Questions for CS Leaders||21:32|| |