Enhance capabilities to process information easily and suggest solutions.
Illustrates real-time actionable insights that balance and create a cordial relation across departments- no missed opportunities within teams.
Reduces time spent for non-productive tasks automatically so that CS team members can prioritize intelligently.
Limited human intervention and ample human intelligence coupled with automation to reduce operational costs.
SmartKarrot Augmented Intelligence is a smart enterprise assistant that delivers customer-centric outcomes by fusing human intelligence with automation for best results.
Intelligently recognize all events and update the system to simplify actions for the customer. With a few clicks, the customer can pick an event saving time and effort. Also, no data slips through the cracks.
Automatically map accounts to touchpoints. CSMs can easily sieve through multiple accounts- their calendars, messages and deliver accordingly. Stakeholder engagement is simpler, strategic, and proactive.
Automate intelligent rule set ups to assign accounts under pre-decided verticals. Saves your time and allocates tasks in human-like behavior.
Reduce manual workload by automatically structuring playbooks. Allocate playbooks at scale, combine segments of playbook templates for specific accounts and scenarios. Limited human intervention but human intelligence.
Set team KPIs and processes, allocate targets- quarterly, monthly, track them. You can correlate trends, metrics, touchpoints, communication, and identify spots that need improvement with augmented intelligence.
Corelate health scores with customer actions for better adaption, alignment. Predict health score compositions and what is better for the customer.
Intelligently predict accounts of interest, highlight them, and work to arrest churn. This will help proactively retain customers.
Identify accounts of interest for upsells, cross sells and automate this expansion. Augmented intelligence assists revenue expansion and analyses account performance.
Deliver consistent customer
experiences and repeatable success with step-by-step prescriptive best
practices.
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Create right operational view across financials, CRM, support and usage.
Get insights by phases, subscription
tiers and drill down by CSM portfolios.
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Configure multi-category survey
and pulse feedback. Manage feature
feedback, CSAT, NPS using our
powerful trigger driven engine.
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Drive adoption and usage
through the lifecycle.
Leverage trigger driven
in-application guidance.
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Make this relevant for you.
Easy configuration across
parameters and phases.
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Get granular. Create population
sets across accounts and
user base. Event, trigger,
demographics, device, browser.
We have you covered!
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Every touchpoint matters.
Configure multi-channel
communication including
in-application to make the
experience real time.
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Manage your tech-touch
customers end-end.
Easy configurations for
multi-channel touchpoints.
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Who does what by when?
Create, manage and track tasks
across teams. Integrate your
task management tool for a
seamless experience.
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Stakeholder change, usage drop,
contract expiration, milestones
missed are all early indicators.
Create flexible and complex
alert rules.
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Save time and effort while
managing, analyzing, and
optimizing your customer
interactions with touchpoint
management.
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