Intelligence-driven, scalable insights for onboarding, adoption, retention, and revenue growth.
Understand your customers interactions with your product and make informed product success decisions.
Bring efficiency, add scale, and connect user behavior to personalized actions.
Define and track onboarding by phase, user progress, account, and portfolios.
Identify, monitor, and execute timely account expansions with real-time reports and indicators.
Proactively identify at-risk customers and prevent churn using automation, early warning insights, and more!
Optimize product usage by monitoring in-depth user data and receiving actionable insights
Improve decision making and actions for enhanced outcomes.
Get a complete view of your customer and all their moving parts.
Create the right scoring system for your organization.
Deliver consistent customer experiences and repeatable success.
Increase your productivity real-time, automated alerts.
Create groups across accounts and users.
Drive adoption, upsell and cross-sell using extensive product data.
Reach out to groups of customers when you need to.
Create surveys to get timely feedback from your customers.
Automate your actions, alerts, surveys, and more.
Create and track tasks across teams.
Create alert rules that are flexible.
Manage, analyze, and optimize your customer interactions.
Proactively uncover key insights and receive data-driven recommendations for your team.
Transcribe your calls and catch key phrases used by customers to trigger actions.
Get status updates, warnings, and extensive reports at the right time so you can make effective decisions.
Create, monitor, and automate comprehensive Playbooks for every scenario.
We aren’t just any Customer Success platform. We have the insights, imagination, and technology that others don’t.
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Our annual survey captures the current state of CS Intelligence and automation.
Resources for new and seasoned Customer Success teams.
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Enhance capabilities to process information easily and suggest solutions.
Illustrates real-time actionable insights that balance and create a cordial relation across departments- no missed opportunities within teams.
Reduces time spent for non-productive tasks automatically so that CS team members can prioritize intelligently.
Limited human intervention and ample human intelligence coupled with automation to reduce operational costs.
SmartKarrot Augmented Intelligence is a smart enterprise assistant that delivers customer-centric outcomes by fusing human intelligence with automation for best results.
Intelligently recognize all events and update the system to simplify actions for the customer. With a few clicks, the customer can pick an event saving time and effort. Also, no data slips through the cracks.
Automatically map accounts to touchpoints. CSMs can easily sieve through multiple accounts- their calendars, messages and deliver accordingly. Stakeholder engagement is simpler, strategic, and proactive.
Automate intelligent rule set ups to assign accounts under pre-decided verticals. Saves your time and allocates tasks in human-like behavior.
Reduce manual workload by automatically structuring playbooks. Allocate playbooks at scale, combine segments of playbook templates for specific accounts and scenarios. Limited human intervention but human intelligence.
Set team KPIs and processes, allocate targets- quarterly, monthly, track them. You can correlate trends, metrics, touchpoints, communication, and identify spots that need improvement with augmented intelligence.
Corelate health scores with customer actions for better adaption, alignment. Predict health score compositions and what is better for the customer.
Intelligently predict accounts of interest, highlight them, and work to arrest churn. This will help proactively retain customers.
Identify accounts of interest for upsells, cross sells and automate this expansion. Augmented intelligence assists revenue expansion and analyses account performance.
Deliver consistent customer experiences and repeatable success with step-by-step prescriptive best practices.
Create right operational view across financials, CRM, support and usage. Get insights by phases, subscription tiers and drill down by CSM portfolios.
Configure multi-category survey and pulse feedback. Manage feature feedback, CSAT, NPS using our powerful trigger driven engine.
Drive adoption and usage through the lifecycle. Leverage trigger driven in-application guidance.
Make this relevant for you. Easy configuration across parameters and phases.
Get granular. Create population sets across accounts and user base. Event, trigger, demographics, device, browser. We have you covered!
Every touchpoint matters. Configure multi-channel communication including in-application to make the experience real time.
Manage your tech-touch customers end-end. Easy configurations for multi-channel touchpoints.
Who does what by when? Create, manage and track tasks across teams. Integrate your task management tool for a seamless experience.
Stakeholder change, usage drop, contract expiration, milestones missed are all early indicators. Create flexible and complex alert rules.
Save time and effort while managing, analyzing, and optimizing your customer interactions with touchpoint management.
In Episode 26, our CEO chats with Irit Eizips about the evolution of AI-Powered Customer Success.
Listen wherever you get your podcasts.
Current insights, resources, inspiration, and ideas that will help take your Customer Success team to the next level.
We survey CS Teams from all over the world to get their feedback on current industry trends and what they see for the future of CS.
See how SmartKarrot can help you deliverwinning customer outcomes at scale.