Retention renewal churn management - SmartKarrot l Customer Success Software

B2B Churn Playbook

Increase retention by operationalizing consistency

Automatically trigger your retention playbook and drive common tasks and touchpoints across your team.


Churn Touchpoint

Relationships and customer meetings matter!

Manage and monitor that the right customers are being engaged with the right frequency and timing.


Comprehensive Renewal Tracking

Measure and optimize!

Keep an easy track of your retention metrics.


Manage Churn By Segments

Manage churn by personalized segments

One size does not fit all. Personalize your churn management strategies using our powerful automation engine.


Standard processes, faster.

A leader in retail analytics achieved an 18% reduction in onboarding time by implementing Playbooks across multiple roles.


Smarter operations are just a [click] away.

See how SmartPlaybooks can work for you.

Resources & Insights

Intelligent Customer Success Podcast Intelligent Customer Success Podcast

Customer Success Intelligence Podcast

In Episode 26, our CEO chats with Irit Eizips about the evolution of AI-Powered Customer Success.

Customer Success Blog

Articles & Blog

Current insights, resources, inspiration, and ideas that will help take your Customer Success team to the next level.

Customer Success Survey

Customer Success Surveys

We survey CS Teams from all over the world to get their feedback on current industry trends and what they see for the future of CS.

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winning customer outcomes at scale.

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