Intelligence-driven, scalable insights for onboarding, adoption, retention, and revenue growth.
Understand your customers interactions with your product and make informed product success decisions.
Bring efficiency, add scale, and connect user behavior to personalized actions.
Define and track onboarding by phase, user progress, account, and portfolios.
Identify, monitor, and execute timely account expansions with real-time reports and indicators.
Proactively identify at-risk customers and prevent churn using automation, early warning insights, and more!
Optimize product usage by monitoring in-depth user data and receiving actionable insights
Improve decision making and actions for enhanced outcomes.
Get a complete view of your customer and all their moving parts.
Create the right scoring system for your organization.
Deliver consistent customer experiences and repeatable success.
Increase your productivity real-time, automated alerts.
Create groups across accounts and users.
Drive adoption, upsell and cross-sell using extensive product data.
Reach out to groups of customers when you need to.
Create surveys to get timely feedback from your customers.
Automate your actions, alerts, surveys, and more.
Create and track tasks across teams.
Create alert rules that are flexible.
Manage, analyze, and optimize your customer interactions.
Proactively uncover key insights and receive data-driven recommendations for your team.
Transcribe your calls and catch key phrases used by customers to trigger actions.
Get status updates, warnings, and extensive reports at the right time so you can make effective decisions.
Create, monitor, and automate comprehensive Playbooks for every scenario.
We aren’t just any Customer Success platform. We have the insights, imagination, and technology that others don’t.
Our core values, team, and community
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Employee success drives customer success.
Don’t miss an episode of the Customer Success Intelligence Podcast
Our annual survey captures the current state of CS Intelligence and automation.
Resources for new and seasoned Customer Success teams.
Still undecided? We can help!
Features and SDKs you can integrate into your apps.
Resources and insights straight to your inbox.
data and insights in one place
A meaningful and actionable 360-view of customer that allows you to stay on top, assess risk, evaluate health, dive deeper, configure to your needs and take actions
Get all your customer data and insights in a single view including health score, product usage, customer profile, task managament, support tickets, financial details and engagement trends.
Configure and align dashboard widgets to get an effective and meaningful view that suits your requirement. See customer data by category, phases or CSMs. Set alerts for entire portfolio, accounts or event-based. Build ticket and
task management view to present the most relevant data for you.
Dive deeper into insights and take actions straight from the 360-view dashboard. Extensive account feeds and alerts keep you well informed. SmartKarrot's powerful personalization and action engine allows you to seamlessly automate
See the entire history of activity and milestones for an account in a easy to consume timeline view.
Initiate action from within this screen and cover all aspects of your plan without truly missing a thing.
Deliver consistent customer experiences and repeatable success with step-by-step prescriptive best practices.
Improve customer success operations with humanized tech intelligence to deliver unparalleled outcomes.
Configure multi-category survey and pulse feedback. Manage feature feedback, CSAT, NPS using our powerful trigger driven engine.
Drive adoption and usage through the lifecycle. Leverage trigger driven in-application guidance.
Make this relevant for you. Easy configuration across parameters and phases.
Get granular. Create population sets across accounts and user base. Event, trigger, demographics, device, browser. We have you covered!
Every touchpoint matters. Configure multi-channel communication including in-application to make the experience real time.
Manage your tech-touch customers end-end. Easy configurations for multi-channel touchpoints.
Who does what by when? Create, manage and track tasks across teams. Integrate your task management tool for a seamless experience.
Stakeholder change, usage drop, contract expiration, milestones missed are all early indicators. Create flexible and complex alert rules.
Save time and be more proactive and less reactive with over 20+ real-time, automated alerts, and identify at-risk clients and growth opportunities with ease.
Save time and effort while managing, analyzing, and optimizing your customerinteractions with touchpoint management.
In Episode 26, our CEO chats with Irit Eizips about the evolution of AI-Powered Customer Success.
Listen wherever you get your podcasts.
Current insights, resources, inspiration, and ideas that will help take your Customer Success team to the next level.
We survey CS Teams from all over the world to get their feedback on current industry trends and what they see for the future of CS.
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