SaaS customer segmentation

Powerful engine to create dynamic and meaningful

customer segmentation

Make your day-day easier. Dynamic customer segmentation allows you to isolate granular user groups and take automated actions.

#personalization #gosmart

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Customer segmentation examples

We Have Simplified The Complex
Task Of B2B Customer Segmentation

Create dynamic user groups by connecting behavior patterns, demographics and other parameters without the need to code.

Dynamic Customer Segments
SaaS customer segmentation

Dynamic Customer Segments
And User Lists

Dynamic segment, once created will auto refresh and provide you with the exact population meeting your rules.

All Your Account
Segments Are Covered

This powerful but simple engine is what will drive your tech-touch automations. Create complex rules, isolate behavior patterns and create automated multi-channel touchpoints.

New customer segmentation creation

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PLAYBOOKS
(SUCCESS PLAYS)

Deliver consistent customer
experiences and repeatable success with step-by-step prescriptive best
practices.

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Augmented
Intelligence

Improve customer success operations with humanized tech intelligence to deliver unparalleled outcomes.

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360 VIEW OF
CUSTOMER

Create right operational view across financials, CRM, support and usage.
Get insights by phases, subscription
tiers and drill down by CSM portfolios.

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CUSTOMER
SURVEY

Configure multi-category survey
and pulse feedback. Manage feature
feedback, CSAT, NPS using our
powerful trigger driven engine.

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PRODUCT
ADOPTION

Drive adoption and usage
through the lifecycle.
Leverage trigger driven
in-application guidance.

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CUSTOMER
HEALTH DASHBOARD

Make this relevant for you.
Easy configuration across
parameters and phases.

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CUSTOMER
CAMPAIGNS

Every touchpoint matters.
Configure multi-channel
communication including
in-application to make the
experience real time.

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CUSTOMER SUCCESS
AUTOMATION

Manage your tech-touch
customers end-end.
Easy configurations for
multi-channel touchpoints.

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CUSTOMER SUCCESS
OPERATIONS

Who does what by when?
Create, manage and track tasks
across teams. Integrate your
task management tool for a
seamless experience.

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EARLY WARNING
SYSTEM

Stakeholder change, usage drop,
contract expiration, milestones
missed are all early indicators.
Create flexible and complex
alert rules.

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ACCOUNT
INTELLIGENCE

Save time and be more proactive
and less reactive with over 20+
real-time, automated alerts, and
identify at-risk clients and growth
opportunities with ease.

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CUSTOMER
TOUCHPOINTS

Save time and effort while
managing, analyzing, and
optimizing your customer
interactions with touchpoint
management.

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Ready to see us in action?

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    Resources & Insights

    NEW MICRO-PODCAST!

    Customer Success Intelligence Podcast

    In Episode 26, our CEO chats with Irit Eizips about the evolution of AI-Powered Customer Success.

    Listen wherever you get your podcasts.

    View Episodes

    Articles & Blog

    Current insights, resources, inspiration, and ideas that will help take your Customer Success team to the next level.

    View Blog

    Customer Success Surveys

    We survey CS Teams from all over the world to get their feedback on current industry trends and what they see for the future of CS.

    View Results

    Take SmartKarrot for a spin

    See how SmartKarrot can help you deliver
    winning customer outcomes at scale.

      GROW WITH THE MOST INTELLIGENT CUSTOMER SUCCESS PLATFORM

      Predictive. Prescriptive. Automated.