Articles & Blog
Current insights, resources, inspiration, and ideas that will help take your Customer Success team to the next level.
We Have Simplified The Complex
Task Of B2B Customer Segmentation
Create dynamic user groups by connecting behavior patterns, demographics and other parameters without the need to code.
Dynamic Customer Segments
And User Lists
Dynamic segment, once created will auto refresh and provide you with the exact population meeting your rules.
All Your Account
Segments Are Covered
This powerful but simple engine is what will drive your tech-touch automations. Create complex rules, isolate behavior patterns and create automated multi-channel touchpoints.
Check out other
related features
PLAYBOOKS
(SUCCESS PLAYS)
Deliver consistent customer
experiences and repeatable success with step-by-step prescriptive best
practices.
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Augmented
Intelligence
Improve customer success operations with humanized tech intelligence to deliver unparalleled outcomes.
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360 VIEW OF
CUSTOMER
Create right operational view across financials, CRM, support and usage.
Get insights by phases, subscription
tiers and drill down by CSM portfolios.
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CUSTOMER
SURVEY
Configure multi-category survey
and pulse feedback. Manage feature
feedback, CSAT, NPS using our
powerful trigger driven engine.
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PRODUCT
ADOPTION
Drive adoption and usage
through the lifecycle.
Leverage trigger driven
in-application guidance.
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CUSTOMER
HEALTH DASHBOARD
Make this relevant for you.
Easy configuration across
parameters and phases.
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CUSTOMER
CAMPAIGNS
Every touchpoint matters.
Configure multi-channel
communication including
in-application to make the
experience real time.
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CUSTOMER SUCCESS
AUTOMATION
Manage your tech-touch
customers end-end.
Easy configurations for
multi-channel touchpoints.
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CUSTOMER SUCCESS
OPERATIONS
Who does what by when?
Create, manage and track tasks
across teams. Integrate your
task management tool for a
seamless experience.
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EARLY WARNING
SYSTEM
Stakeholder change, usage drop,
contract expiration, milestones
missed are all early indicators.
Create flexible and complex
alert rules.
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ACCOUNT
INTELLIGENCE
Save time and be more proactive
and less reactive with over 20+
real-time, automated alerts, and
identify at-risk clients and growth
opportunities with ease.
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CUSTOMER
TOUCHPOINTS
Save time and effort while
managing, analyzing, and
optimizing your customer
interactions with touchpoint
management.
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