Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
Oct 29 – Customer Success Jobs
Role: Director, Customer Success
Location: Salt Lake City, UT, US
In this role, you will be responsible for driving strategy and success across the Americas Customer Success team. You will oversee the Americas Customer Success Managers who are all responsible for onboarding, growing, and retaining customers across Carbonite and Webroot’s SMB customer base. You will be instrumental in facilitating a strong team dynamic, driving growth, and reducing churn across multiple customer segments while working strategically with the broader leadership team to drive towards company bookings and revenue goals. Drive new business growth through greater advocacy and reference-ability.
Apply here: https://careers.opentext.com/job/Boston-Director%2C-Customer-Success-MA/542400217/
Role: Manager of Customer Success
Location: Mississauga, Ontario, Canada
Organization: Wizmo Solutions Inc
As a Manager of Customer Success, you will be responsible for developing and managing client portfolios. Sustain business growth and profitability by maximizing value. Analyze customer data to improve customer experience and improve onboarding processes. Evaluate and improve tutorials and other communication infrastructure. Handle and resolve customer requests and complaints. Also, aids in product design and product development.
Apply here: https://www.linkedin.com/jobs/view/2249478876/
Role: Customer Experience Manager
Location: Toronto, Canada
As a Customer Experience Manager, you will own customer retention by reducing churn, increasing customer adoption, and improving customer satisfaction. Identify and mitigate risk early to ensure ongoing customer satisfaction. Understand, master, and become a pro at describing the product to prospects, and addressing promptly every question they may have surrounding our technology. Plan and configure products to meet presentation needs, as well as deliver on product demonstrations. Collaborate with internal teams (marketing, sales, product, professional services, and support) in order to provide an overall high-quality Customer Experience. Recognize up-sell opportunities based on customer needs and work with the Account Management team to expand usage of Docebo.
Apply here: https://docebo-ca.breezy.hr/p/caf9ffc2364e-customer-experience-manager
Role: Customer Success Manager
Location: Bangalore, India
As a Customer Success Manager, you will work with customers to understand the business value and success metrics from Avaamo’s solution. Ensure the solutions delivered as matching the success metrics of the customers. Work closely with the solutions delivery team and customers to ensure the customer metrics are achieved. Send period newsletters to customer stakeholders about the value-added from the solution. Also, bring new business from the customers.
Apply here: https://www.instahyre.com/job-74300-customer-success-manager-at-avaamo-bangalore/
Role: SaaS – Customer Success Manager
Location: Sydney, New South Wales,
As a Customer Success Manager, you will be responsible for Customer Onboarding – The CSM team are the first contact after-sales. Initiate ‘kick-off’ calls with our customers and manage the action items necessary for the eftsure implementation. Taking ownership of your customers and ensuring they are utilizing the software to its full capacity. You will also be responsible for Customer Issue Tracking and Resolution and conduct training on the eftsure product.
Apply here: https://www.linkedin.com/jobs/view/2222611221/
Role: Customer Success Manager
Location: Milton Keynes, United Kingdom
As a Customer Success Manager, you will be responsible for developing an in-depth knowledge of the Incentivesmart platform and support services. Track and achieve monthly and annual growth objectives across all clients. You will be working closely with Business Development, Operations, and Creative teams to ensure smooth operation across the whole business. Onboarding new clients and assisting the Business Development team with new business pitches and proposals. Also, support customers to solve queries from users of all seniority levels.
Apply here: https://www.linkedin.com/jobs/view/2250021925/
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