Global Customer Success Jobs

IN RESPONSE TO COVID-19

We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!

ALL THE BEST with your Job Hunt. And, Stay Safe!

  • Nov 30 – Customer Success Jobs
    Talent Team
    Nov 30, 2020 | 2 min read

    Role: Senior Customer Success Manager
    Location: Sydney, New South Wales, Australia
    Organization:
    Humanforce
    As a Senior Customer Success Manager, you will lead the team in focusing the efforts to drive multi-phase benefits in terms of realized output and adoption. Assist with the creation of and provide leadership to the Customer Success team through coaching, supporting, and empowering people to drive results. Focus on maximizing customer lifetime value growth. Also, work with the Senior Director of Customer Experience on the strategy and planning for the entire lifecycle.
    Apply here: https://www.linkedin.com/jobs/view/2311403837/


    Role: Customer Success Manager – Practice vertical 
    Location: Richmond, Australia
    Organization: 
    MYOB
    As a Customer Success Manager, you will understand your customers’ practice environment and develop solutions that align to their business needs and strategic goals, driving deeper product engagement, usage, and overall satisfaction. Build your customer’s understanding of the ROI opportunities of their current MYOB investment as well as online migration opportunities. Partner with sales to develop a strong understanding of customer goals, current and future needs, and other insights that surface further revenue opportunities. Stay on top of all new product enhancements to add maximum value to the customer’s investment.
    Apply here: https://myob.csod.com/ux/ats/careersite/1/home/requisition/2674?c=myob


    Role: Customer Success Manager, Key Accounts
    Location: Boston, MA, US
    Organization: 
    RealPage, Inc.
    As a Customer Success Manager, you will drive customer adoption of Buildium’s software & services. Build trusted relationships with customers and retain their business. Cross-sell products and services to existing customers. Conduct a high volume of outreach to a large customer pool (150+ customers) via phone (15-25 calls/day) and email. Ensure customers are successful and have an awesome experience with Buildium. Advocate within Buildium to address high priority customer needs. Become an expert in the property management business and Buildium’s software.
    Apply here: https://careers-realpage.icims.com/jobs/8894/customer-success-manager%2c-key-accounts/job


    Role: Customer Success Manager
    Location: Fort Thomas, KY, US
    Organization: 
    RWI Logistics, LLC
    As a Customer Success Manager, you will build and maintain positive business relationships at multiple levels within customer accounts through proactive constant communication to ensure day-to-day and long-term needs are met. Use strategic negotiation and sales strategies at the management level in discussing complex pricing and selling solutions with customers. Share customer-specific data, requirements, and expectations with internal resources in order to collaboratively create viable supply chain solutions for customers. Build trusting relationships by ensuring quality execution against expectations and collaborating with management to identify and resolve issues in a timely manner.
    Apply here: https://www.linkedin.com/jobs/view/2327015169/


    Role: Customer Success Manager (m/f/x)
    Location: Berlin, DE
    Organization: 
    LemonOne
    As a Customer Success Manager, you will develop and execute sales plans and coordinate sales efforts to achieve new customer revenue by turning pilots into subscriptions and existing customer up-sell revenue targets. Focus on Account Management and Business Development to maximize LemonOne´s revenue and profitability potential by up-selling to existing clients, driving renewal revenue, and ensuring client satisfaction. Maintain a thorough understanding of LemonOne´s product offerings and tailoring its presentation to meet the needs of different types of organizations. Collaborate with Account Executive Team and Executive Leadership Team in executing the company’s sales process including proposal development.
    Apply here: https://lemonone.join.com/jobs/1627315-customer-success-manager-m-f-x

    Customer Success Manager

    Customer Success Manager - Key Accounts

    senior customer success manager

    Posted By SmartKarrot’s
    Talent Team
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  • May 20 – Customer Success Jobs
    Talent Team
    May 20, 2022 | 3 min read

    Role: VP of Customer Experience
    Location: Remote, New York, NY, US 
    Organization: 
    Healthie
    As a VP of Customer Experience, you will own the entire Customer Success and Support experience at Healthie. Lead a team of 12-15 customer-facing specialists, including team Directors. Forecast hiring needs and recruit members who are focused on delivering world class customer experience. Develop and nurture your team’s skills and experience to foster an environment that maintains excellent performance and customer experience. Map the customer journey, optimize lifecycle and health scores, and establish scalable best-practice playbooks. Build processes and playbooks that enable team members to collaborate and execute effectively. Evaluate risk drivers and identify opportunities for growth and productivity improvement. Collaborate and communicate with product and engineering colleagues to influence client success initiatives within the product roadmap. 
    Apply here: https://www.linkedin.com/jobs/view/3084452191/


    Role: VP of Customer Success 
    Location: Remote, San Francisco, CA, US 
    Organization: 
    Hearth
    As a VP of Customer Success, you will lead, manage, and develop Hearth’s Onboarding, Account Management, Retention, and Support functions. Scale the Customer Success department against business needs through hiring, cultivating leaders, installing best practices, and reinventing processes as we grow. Own and drive key business metrics such as multi-product activation, renewal revenue, and LTV. Own strategy and planning for your department and execute as an effective operator while effectively communicating your vision and driving buy-in. Work collaboratively with other senior executives and departments across the company, including Product, Engineering, Sales, Finance, and others. Lead a data-driven testing culture while constantly evaluating opportunities for lift across your team. Be an effective mentor and people manager who enjoys coaching and developing your team. 
    Apply here: https://www.linkedin.com/jobs/view/3084438863/


    Role: Customer Success Director – EMEA 
    Location: London, England, United Kingdom 
    Organization: 
    Checkmarx
    As a Customer Success Director, you will leverage your ability to inspire a team to increase the adoption of Checkmarx products by helping our customers to deliver successful outcomes, therefore building customer dedication to Cx. Guide the use and improvement of key systems and deliverables, including Success Plans, Health Scorecards, and Business Review Presentations. Work with your teams to improve and develop best practices, KPIs, and strategies for customer account retention, expansion, adoption, and advocacy. Drive the growth of products and services revenue across the region by leading, enabling, and inspiring a high performing CS team. Hire and retain a diverse team of top talent while managing performance to ensure coverage, career advancement, and effective succession planning. 
    Apply here: https://www.linkedin.com/jobs/view/3077067420/


    Role: Customer Success Manager 
    Location: Belfast, Northern Ireland, United Kingdom (Hybrid) 
    Organization: 
    Imperva
    As a Customer Success Director, you will quarterback onboarding projects for Imperva products and services. Establish desired customer outcomes and define success plans to ensure they are achieved. Identify and overcome barriers to product adoption. Guide the customer on product capabilities, usage, and best practices. Work with internal stakeholders including Support, Engineering, Product Management, and Sales to advocate customer needs, drive product usage and identify growth opportunities. Partner with internal stakeholders and customers to review services, manage escalations and deliver business reviews. Represent the voice of the customer across Imperva, managing customer surveys, sharing insights and customer stories, and defining feature requests. Maintain an in-depth understanding of company technology, products, and services. 
    Apply here: https://www.linkedin.com/jobs/view/3083707687/


    Role: Customer Success Manager 
    Location: Sydney, New South Wales, Australia Organization: 
    Nuix As a Customer Success Director, you will lead onboarding and first use assistance for incoming Nuix Discover customers. Advise customers on adapting and templatizing their workflows for Nuix Discover. Provide visibility to leadership on customer initiatives. Introduce customers to new features as they are continuously released. Provide ongoing product expertise as customer use evolves over time. Review and escalate customer support tickets and enhancement requests. Partner with the Sales team by leading Proof of Concept and Pilot projects with prospects. Collaborate with the Site Reliability Engineering (SRE), TechOps, and Support teams. Liaise with the Product Owner team regarding customer feedback. Coordinate customer training and certification with the Nuix Training team. 
    Apply here: https://www.linkedin.com/jobs/view/2674781700/

    Customer Success Director

    Customer Success Manager

    VP of Customer Experience

    VP of Customer Success

    Posted By SmartKarrot’s
    Talent Team
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  • May 19 – Customer Success Jobs
    Talent Team
    May 19, 2022 | 3 min read

    Role: Director, Client Success
    Location: Remote, United States 
    Organization: 
    MediaMath
    As a Director of Client Success, you will own and develop strong relationships with the client and key stakeholders from C-suite to Hands-in-keyboards. Lead pitches to cross-sell and upsell new channels and features that meet client needs to achieve client KPIs. Oversee client onboarding and implementation process including product, channel and partner activation, campaign launches and ad-hoc projects. Coordinate resource management and allocation and control activities leading a cross-functional team to ensure projects are delivered and clients are delighted. Understand and communicate relevant new products, features, and capabilities that support clients objectives and ensure successful deployment and activation. Client Training (facilitating educational programs) in sales and trading to support knowledge and advocacy of the MediaMath platform. 
    Apply here: https://www.linkedin.com/jobs/view/3036834443/


    Role: Director of Customer Success 
    Location: San Francisco, CA, US (Hybrid) 
    Organization: 
    Talentful As a Director of Customer Success, you will be responsible for all commercial goals within your portfolio. Demonstrate the value Talentful can provide across the scaling lifecycle from Series A-IPO. Data Focus – analyzing and continuously improving how we work. Understanding the data is key to growing the business and implementing scalable solutions. Manage a team of Customer Success Managers, enabling them to grow and achieve their targets. Work with the Talent Directors to identify client opportunities and support commercial conversations. Create account plans for your portfolio of customers, with the aim to create genuine value and maximize revenue potential. Identify and react to risks and opportunities within your portfolio, to ensure the longevity of the partnerships. 
    Apply here: https://www.linkedin.com/jobs/view/3084507603/


    Role: Customer Success Manager 
    Location: London, England, United Kingdom (Hybrid) 
    Organization: 
    Sitecore
    As a Customer Success Manager, you will build a deep relationship with all the assigned customers. Assist clients to expand their usage and adoption of Sitecore Digital Experience Platform. Coordinate with customer support to ensure timely closure of quality issues. Understand & address customer requests, escalating important issues when needed. Keep regular meetings with key stakeholders & running Business Reviews. Provide status updates for all outstanding issues, manage customer expectations, keeping clients satisfied and expectations realistic. Working closely with the Customer’s partner & with other team members (Technical and marketing consulting/ Sales Executives /Product engineering /Customer support) to be sure mutual objectives are met in support of client satisfaction. Identifying Sitecore advocates and supporting sales to grow the account (up/cross selling). 
    Apply here: https://www.linkedin.com/jobs/view/3083360191/


    Role: Customer Success Manager 
    Location: Sydney, New South Wales, Australia 
    Organization: 
    HelloFresh
    As a Customer Success Manager, you will build and lead a customer success program focused on customer experience and retention across multiple brands within the HelloFresh Group. Proactively identify new growth opportunities based on multiple data inputs to increase customer value, and work with cross-functional teams to drive and implement high-impact projects. Be a thought leader, represent the voice of the customer within the business and the go-to consultant for all topics relating to customer success. Develop and build strong relationships with key stakeholders to ensure the customer is considered in all business decisions. Conduct deep dives, fuelling the business with data to enable growth through better understanding of the customer journey across the multi brand portfolio. 
    Apply here: https://www.linkedin.com/jobs/view/3082801266/


    Role: Senior Client Success Manager 
    Location: Remote, Canberra, Australian Capital Territory, Australia 
    Organization: 
    Pegasystems
    As a Customer Success Manager, you will develop a trusted advisor relationship with multiple people in the account to expand engagement with stakeholders across the customer organization. Establish a metrics framework to realize and measure business value through use of Pega software, co-produce a strategic roadmap for transformation, and encourage adoption of best practice through enablement and governance. Serve as the account’s advocate within Pega, managing escalations quickly and effectively and coordinating with other organizations at Pega to take action on behalf of the customer. Use discrete and aggregate measures of customer health to drive insights, to identify and mitigate areas of risk, and to take proactive action. Leverage industry and product knowledge to share insights about how customer can maximize license to drive business benefits. 
    Apply here: https://www.linkedin.com/jobs/view/3040892868/

    Customer Success Manager

    Director of Client Success

    Director of Customer Success

    Senior Director of Client Success

    Posted By SmartKarrot’s
    Talent Team
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  • May 18 – Customer Success Jobs
    Talent Team
    May 18, 2022 | 2 min read

    Role: Senior Director, Customer Success
    Location: Remote, United States 
    Organization: 
    Coursera
    As a Senior Director of Customer Success, you will meet and exceed quarterly renewal bookings and revenue growth goals. Drive the customer success strategy and methodology for the region including renewal forecasting, success planning, business reviews, adoption playbooks and more. Hire, develop and retain a team of high-performing Customer Success Managers. Represent Coursera as an executive sponsor and build relationships with key customers. Collect product feedback and influence the product roadmap and go-to-market strategy. Drive strategy of land and expand within the customer base. Manage and own key aspects of customer advocacy such as advisory boards and NPS. 
    Apply here: https://www.linkedin.com/jobs/view/3079942815/


    Role: Director, Client Success 
    Location: New York, NY, US 
    Organization: 
    PX
    As a Director of Client Success, you will work with team of Client Success Managers to focus on the business development aspect on strategic accounts, including increasing budgets and cross-selling new product offerings. Become an expert on PX platform, to optimize lead campaigns, and transfer this knowledge to the clients. Drive quarterly review meetings with key accounts together with various different team members. Build and maintain client relationships at all levels through frequent meetings, trade shows, and continuous communication. Participate in weekly meetings to review targets and progress against set goals. Effectively manage and optimize closed deals to ensure delivery of campaign goals, lead quality and create continuity. 
    Apply here: https://www.linkedin.com/jobs/view/3080181517/


    Role: Director Customer Success CEMEA 
    Location: London, England, United Kingdom 
    Organization: 
    Seismic
    As a Director of Customer Success, you will be leading, coaching, and growing/scaling a team of Customer Success Managers of various levels of experience, by leveraging Seismic corporate CS ways of working and adapting them to your market needs. Managing a small number of key accounts, guiding them to success, renewal, and growth. Acting as a point of escalation internally and externally should any challenges arise with customers and seeing those through to successful resolution. Leading the contract renewal process with your CSMs and identifying and nurturing expansion opportunities in coordination with Sales. Contributing to the EMEA CS Leadership team, helping us maintain a cohesive team who delivers the best-in-class results. 
    Apply here: https://www.linkedin.com/jobs/view/3080182594/


    Role: Customer Success Manager 
    Location: London, England, United Kingdom (Hybrid) 
    Organization: 
    GfK
    As a Customer Success Manager, you will drive client engagement across the broad range of GfK solutions increasing customer satisfaction & retention. Develop and maintain senior level relationships within your client base. Identify and engage with additional client contacts to support business growth. Work cross functionally within GfK to ensure client needs are met and any issues are overcome. Develop & maintain Key Account Plans supported by regular onsite customer reviews. Lead the process of successful contract renewals, enlisting the sales and insight teams when required. Identify opportunities for additional revenue growth via the wider GFK suite of products. Support and deliver Company strategy. Ensure the CRM and all GfK systems are constantly updated and maintained. 
    Apply here: https://www.linkedin.com/jobs/view/3074651908/


    Role: Customer Success Manager 
    Location: Delhi, Delhi, India 
    Organization: 
    Druva 
    As a Customer Success Manager, you will advocate for and represent the voice of the customer internally. Work with your account teams to plan and execute long-term account plans to facilitate retention and growth via product and new business unit expansion. Manage the proactive customer life cycle leading to a high rate of renewal and growth. Develop and maintain long-term relationships with stakeholders in your account portfolio. Identify and mitigate risk in customer accounts. Work cross-functionally with Professional Services, Product, Support, Marketing, and other teams to resolve customer business issues and work towards their stated goals. Manage customer feedback and product needs by providing feature requests to internal partner teams. 
    Apply here: https://www.linkedin.com/jobs/view/2922939194/

    Customer Success Manager

    Director of Client Success

    Director of Customer Success

    Senior Director Customer Success

    Posted By SmartKarrot’s
    Talent Team
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