Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
Dec 1 – Customer Success Jobs
Role: Vice President of Customer Success
Location: Salt Lake City Metropolitan Area, US
Organization: Strider Technologies
As a Vice President of Customer Success, you will help identify and build great customer success practices that scale across a growing company. Lead the Customer Success organization that is responsible for building and quarter-backing the execution of the Outcome Delivery, Customer Management, Escalation, and Renewal playbooks with Strider customers. Work closely with the Intelligence and Engineering teams to resolve identified risks and escalated issues in a timely manner and properly communicate/set expectations with customers. Bring the voice of the customer to Strider by partnering with engineering, marketing, and product to deliver a best-in-class customer experience.
Apply here: https://www.linkedin.com/jobs/view/2311486743/
Role: Customer Success Manager
Location: Remote, OR, US
As a Vice President of Customer Success, you will manage new accounts, supporting them through Land, Adopt, Strengthen, and Renew phases. This includes on-boarding, tracking usage/adoption, driving positive NPS/CSAT, providing content, training, and guidance as needed. Develop adoption plays to help expand from the early adoption phase to larger site deployment. Monitor Parsable usage and adoption to help develop new assets to support the customer through the life of the full customer journey. Anticipate, communicate, and facilitate new customer needs and/or product enhancements to help both the customer and Parsable. Evangelist for the Connected Worker platform within your customers and in the market.
Apply here: https://www.parsable.com/open-positions?gh_jid=4978519002
Role: Customer Success Manager
Location: London, GB, UK
Organization: Rayner Personnel
As a Customer Success Manager, you will be responsible for ensuring that customers continue their contractual relationship with the business, maximize their advocacy of the Company and fully adopt and achieve value from the full range of the business products. Develop and maintain relationships with a variety of customers across the client base and for delivering the Customer Success strategy, as directed by the Head of Customer Success. Work closely and collaboratively with the Senior Success Managers, the incumbent will develop and grow their overall product and industry awareness to the benefit of the customer portfolio.
Apply here: https://www.adzuna.co.uk/jobs/details/1803484692
Role: Customer Success Manager, Enterprise
Location: Sydney, AU
Organization: Procore Technologies
As an Enterprise Customer Success Manager, you will gain a deep understanding of your customers’ business goals by buildings trust and creating meaningful relationships between key stakeholders and Executives. Consult customers on how to most-effectively use Procore by utilizing multiple resources to proactively monitor adoption trends. Identify product improvements or new products by remaining current on customer needs, industry trends, market activities, and competitors. Serve as a voice of CSMs within Procore, sharing your experiences in meetings, while driving collaboration between offices to help unify our teams and build a strong culture. Lead and inspire peers to exceed objectives, champion change, and scale Procore globally.
Apply here: https://www.linkedin.com/jobs/view/2226357348/
Role: Customer Success Manager – Tableau
Location: Frankfurt am Main, DE, Germany
Organization: Tableau Software
As a Customer Success Manager, you will maintain a regular engagement cadence with the customer and customer executives that covers all phases of the post‐purchase customer journey from Onboarding to Value Realization to Renewal. Act as the bridge between the customer and Tableau’s product teams by understanding the customer’s needs, the impact it will have on their business and communicate that internally. Understand the business value that Tableau provides to your customers by documenting their use cases and the financial impact. Work closely with the customer and Tableau support teams to manage expectations based on their support agreement with Tableau.
Apply here: https://salesforce.wd1.myworkdayjobs.com/en-US/Tableau/job/Germany—Remote/Customer-Success-Manager—Tableau_JR79101
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