Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
Dec 3 – Customer Success Jobs
Role: VP, Customer Success
Location: Phoenix, AZ, US
Organization: States Title
As a VP of Customer Success, you will be responsible for setting the Vision & Direction of the Customer Success Team at States Title to achieve Revenue, Customer Retention, and Product Adoption goals. Collaborate with VP of Sales, Product Leadership, Marketing Leadership, and Operations Leadership to ensure cross-functional alignment to customer value. Provide regular updates to the Executive Leadership team on progress and execution of customer strategy. Serve as a member of the States Title Senior Leadership Team informing the overall company strategy. Build out the team to support the Qualitative & Quantitative measurement of the success across the Customer Journey. Develop and reinforce leadership capabilities within the Customer Success Organization.
Apply here: https://www.linkedin.com/jobs/view/2314555701/
Role: VP, Customer Success, Enterprise
Location: Remote, San Francisco Bay Area
As a VP, Customer Success – Enterprise, you will manage and provide escalation and support for Directors and CSMs in your group. Plan and execute client engagements and act as client escalated point-of-contact for account-related issues and concerns. Work closely with the Sales team to secure add-on and renewal business. You will be responsible for reporting Churn and Downsell metrics to the VP of Customer Success Globally. Work with CSM and AMs to manage and reduce Downsell and Churn by driving utilization and showing value in the ON24 products. Interface with Sales and G&A to resolve contract issues, to obtain appropriate fees associated with additions or changes in service(s), and to ensure that clients are billed correctly.
Apply here: https://jobs.jobvite.com/careers/on24/job/otL6dfwh
Role: Director, Customer Success
Location: Toronto, CA
As a Director of Customer Success, you will manage and grow a highly effective team of Enterprise Customer Success Managers through hiring, retention, learning development, coaching, and mentoring. Ensure that every Allocadia customer has a defined path to a maximum value and a plan to get there. Design and refine Customer Success best practices that span across internal teams, and externally with customers. Partnering with Revenue Operations and the VP of Customer Success to optimize and operationalize Gainsight to its fullest extent. Create a CSM culture that is equally adept at identifying risk in an account as they are at identifying and qualifying opportunities for up-sell and cross-sell.
Apply here: https://www.linkedin.com/jobs/view/2330151569/
Role: Customer Success and Onboarding Specialist
Location: Melbourne, Victoria, Australia
As a Customer Success and Onboarding Specialist, you will support the onboarding implementation for major enterprise customers as well as SMBs. Driving every customer to be fully self-sufficient in all the software. Onboard any assigned customers by their onboarding deadlines, and report on the progress of those assigned customers. Manage multiple client cases at a time with strict observance of associated tasks and deadlines. Direct our product development team to ensure all customer feedback is captured and is helping drive our product forward. Work closely with the marketing/commercial team to deliver insights into how we should communicate with leads and prospective clients. Provide technical support through phone calls, email tickets, and online chat.
Apply here: https://www.linkedin.com/jobs/view/2330136988/
Role: Customer Success Manager
Location: London, GB, United Kingdom
As a Customer Success Manager, you will develop and manage a Customer Success Plan with the customer that articulates customer success goals, customer success measurement criteria, obstacles, and risks. Drive product adoption by setting adoption and usage targets with the customer that support their customer success goals. Develop and manage an engagement model with the customer that expands and manages all key relationships within the customer and D2L. Serve as key stakeholder during the Implementation phase and facilitate the transition out of implementation to support. Develop a consultative relationship with each customer and work in conjunction with other D2L teams and SMEs to provide solution planning and execution.
Apply here: https://www.d2l.com/careers/jobs/customer-success-manager-/2514561/?gh_src=f6964ac11us
Role: Customer Success Manager
Location: Brighton, GB, United Kingdom
Organization: Unity Technologies
As a Customer Success Manager, you will drive retention and growth among your book of accounts by understanding their business needs and helping them succeed. Ensure that customers move swiftly and positively through the customer journey, promoting feature adoption where appropriate. Maintain a cadence of communication with customers about their adoption trends, sentiment, and identifying opportunities for deeper engagement. Analyze customer behavior patterns, discovering and acting upon insights that proactively improve retention, prevent failure and reinforce the success of our customers. Be the voice of our midmarket customers, funneling customer feedback to the appropriate teams to improve the end-to-end customer journey, and address product gaps.
Apply here: https://careers.unity.com/position/customer-success-manager/2520095?gh_src=ilfw6o
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