Global Customer Success Jobs

IN RESPONSE TO COVID-19

We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!

ALL THE BEST with your Job Hunt. And, Stay Safe!

  • Dec 7 – Customer Success Jobs
    Talent Team
    Talent Team
    Dec 7, 2020 | 2 min read

    Role: Director, Customer Experience – North America
    Location: San Jose, CA, US
    Organization:
    Skybox Security
    As a Director of Customer Experience, you will be responsible for ensuring the success of our client base and deliver high levels of employee engagement and demonstrated outcomes for our customers. Increase and maintain customer renewal rates and reduce churn. Drive new business growth through greater advocacy and reference-ability. Lead the definition of the segmentation of the customer base and varying strategies. Identify opportunities for continuous improvement and learn from best practices in the industry and bring them to the greater Skybox community. Maintain a strong Experience Operations culture, rooted in an obsession for helping our clients succeed. Create a rapid onboarding process for new team members. Maintain a business-wide culture of a world-class Customer Experience.
    Apply here: https://www.linkedin.com/jobs/view/2319305335/ 


    Role: Director of Customer Success
    Location: New York, United States
    Organization:
    Hunter (IRC Israel)
    As a Director of Customer Success, you will build and maintain strong, long-lasting client relationships that drive customer loyalty. Proactively reach out to the clients and find ways to get the highest ROI. Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors. Ensure the timely and successful delivery of our solutions according to customer needs and objectives. Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders. Drive for smooth deployment and integration experiences with a scalable and automation mindset. Build the necessary tools & processes for a quick and efficient response to requests.
    Apply here: https://www.linkedin.com/jobs/view/2318389179/


    Role: Customer Success Manager
    Location: Sydney, New South Wales, Australia
    Organization:
    myInterview
    As a Customer Success Manager, you will lead new customer onboarding, train end-users, provide ongoing post-go-live support insights to ensure that they get the most out of the platform with the aim of helping grow our customer base. Collaborate closely with team members to support renewals and expansion opportunities. Collaborate with R&D to set up or configure our platform as per customers’ requirements, troubleshoot technical issues, and provide feedback internally regarding product and service improvements. Analyze customer outcomes by communicating with customers, report customer health metrics, live and breathe NPS, and gather feedback via Intercom and other sources. Represent the voice of the customer to provide input into every core product, marketing and sales process, and gauge levels of customer engagement.
    Apply here: https://myinterview.pinpointhq.com/jobs/8335


    Role: Customer Success Manager
    Location: Canberra, Australian Capital Territory, Australia
    Organization:
    Virtual IT Group
    As a Customer Success Manager, you will be responsible for providing excellent customer service experience and help customers achieve their desired goals. You will own an overall relationship with assigned clients. Ensure retention and satisfaction of all assigned clients. Also, aids clients in achieving their goals.
    Apply here: https://www.linkedin.com/jobs/view/2317556916/


    Role: Customer Success Manager
    Location: London, England, United Kingdom
    Organization:
    Redimeer
    As a Customer Success Manager, you will manage a portfolio of up to 30 clients, provide them with training, support, ensure their growth (in Revenue and Adoption) and maximize their lifetime. Educate the client on the latest FB and Google tactics and strategies as well as profitability or PMP strategies. Build case studies highlighting success with customers. Prepare and handle quarterly business reviews and planning sessions with key clients. Ensure client’s satisfaction (measured by NPS), handle contract renewals and upsells, with a focus on avoiding client churn. Work collaboratively with teams to contribute to company events, blog, etc. (Presentations, Case studies). Help to improve the internal processes, allowing higher efficiency of the Customer Success team.
    Apply here: https://www.linkedin.com/jobs/view/2317594083/

    Customer Success Manager

    Director of Customer Experience

    Director of Customer Success

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
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  • Jan 15 – Customer Success Jobs
    Talent Team
    Talent Team
    Jan 15, 2021 | 2 min read

    Role: Vice President of Customer Success
    Location: Remote, United States 
    Organization: 
    Community Brands
    As a Vice President of Customer Success, you will build, manage, support, and monitor the team within the organization. Manage team development, cultivate individual talents, and build strong relationships that facilitate team success. Drive change initiatives as required to improve efficiencies and execute on business commitments. Improve processes and policies in support of organizational goals. Define and manage the onboarding, expansion, and retention strategy for the customers. Achieve maximum growth and expansion potential for existing customers through regular business reviews and joint initiatives with the sales team. Serve as an advocate to the executive team for all things customers (e.g. customer issues, product suggestions and needs, market positioning).
    Apply here: 
    https://www.communitybrands.com/company/open-positions/?gnk=job&gni=8a7885a87625eeac01762964f56d4abb&gns=Company+Website 


    Role: Customer Success Manager
    Location: Costa Mesa, CA, US
    Organization: 
    Veritone, Inc.
    As a Customer Success Manager, you will drive the adoption of Veritone in the customer organization, including technical assistance, training, demos, platform evangelism, configuration and customization assistance. Manage the on-boarding experience for customers. Deliver group training and 1-1 sessions to ensure understanding and adoption. Build strong trust-based relationships with users and customer sponsors, often at the VP-level and above. Respond quickly to customer-submitted questions and requests, sometimes outside of typical business hours. Solicit references, referrals and testimonials from customers. Collaborate internally with the product, marketing and sales teams to communicate customer needs to design ideal offering/features. Manage the customer renewal process and identify upsell opportunities. 
    Apply here: https://boards.greenhouse.io/veritone/jobs/4326155003 


    Role: Customer Success Manager
    Location: Remote, Australia  
    Organization: 
    Cerebiz
    As a Customer Success Manager, you will build strong relationships with the clients to understand their needs and ensure their success with Cerebiz. Serve as the main point of contact, and liaison between clients and the rest of the Cerebiz team. Take ownership of new accounts and manage their onboarding. Lead online webinars, consultations, and one-on-one demos to educate customers on the features of the product. Build, own, and execute client success and engagement plans. Navigate client organisations to uncover additional product applications & opportunities for partnership. Represent the voice of the customer and influence the product development roadmap. Partner with Sales and Product teams on upsell, cross-sell, and expansion opportunities. 
    Apply here: https://www.linkedin.com/jobs/view/2360982549/ 


    Role: Customer Success Manager – Onboarding
    Location: Sydney, New South Wales, Australia
    Organization: 
    SalesTribe
    As a Customer Success Manager, you will manage the post-sales relationship with accounts in A/NZ. Serve as the primary client contact and advocate for training, onboarding and problem solving for customers. escalation issues and requests. Establish and maintain customer satisfaction across named accounts through account planning, proactive client communications, issue remediation and containment, as well as performance measurement. Leverage internal subject matter experts to help customers optimize their investment, ensure program objectives are being met and measure the value of the solution to their organizations. 
    Apply here: https://www.linkedin.com/jobs/view/2381150468/ 


    Role: Customer Success Manager
    Location: London, England, United Kingdom
    Organization: 
    FreeWheel
    As a Customer Success Manager, you will build and grow strategic relationships across the customers’ organization at both executive and non-executive levels always striving at identifying and demonstrating how the solutions and services bring value and help drive customer success. Deeply understand each customers’ business and build strategic account plans accordingly. Maintain a comprehensive understanding of Freewheel’s products, services, and solutions, as well as market, needs as they evolve; participate in the development and vetting of new product and services development opportunities. Work closely with the client services, sales engineers and account managers to present a fully integrated and comprehensive customer experience. 
    Apply here: https://www.linkedin.com/jobs/view/2360960922/

    Customer Success Manager

    Vice President of Customer Success

    VP of Customer Success

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
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  • Jan 13 – Customer Success Jobs
    Talent Team
    Talent Team
    Jan 13, 2021 | 3 min read

    Role: Vice President of Customer Success
    Location: Remote, New York City Metropolitan Area, US
    Organization: 
    Ceros
    As a Vice President of Customer Success, you will increase Customer Publish rates and expand users and use cases at existing clients. Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores. Map customer journey from adoption to mastery of the Ceros Ecosystem. Standardize interventions for each point in the journey using all resources at your disposal (CS team, Support Team, Educate Team, and Professional Services). Define operational metrics for the team and establish a system for tracking metrics. Attract high potential individual contributors into the team. Create a rapid onboarding process for new team members. Also, create and leverage reference and advocacy solutions.
    Apply here: 
    https://www.linkedin.com/jobs/view/2359627268/  


    Role: Vice President of Customer Success
    Location: San Diego, CA, US
    Organization: 
    SOCi, Inc.
    As a Vice President of Customer Success, you will set and manage your team’s objectives and priorities to ensure they achieve customer adoption, customer retention and customer satisfaction metrics. Provide leadership and direct oversight of CSMs to ensure they develop strong customer relationships and serve in the role of trusted advisor to SOCi customers. Ensure SOCi customer success team is fully adhering to the defined and prescribed customer engagement model across all customer verticals and tiers. Successfully manage day-to-day priorities for CSMs to ensure proper focus and activities align with overall customer success and corporate priorities. Achieve all quarterly targets including adoption, retention, expansion and referenceability metrics. Create a company-wide culture of Customer Success.
    Apply here: https://www.linkedin.com/jobs/view/2366546317/ 


    Role: Director of Customer Success, EMEA
    Location: London, England, United Kingdom
    Organization:
    Pendo Management
    As a Director of Customer Success, you will act as a proactive leader, owning the customer journey, and orchestrating meaningful touchpoints with customers, drive product adoption, retention, and growth. Help to hire, manage, coach, and develop a team of high-performing Customer Success Managers. Ensure that customers derive maximum, ongoing, value from their investment with Pendo. Constantly measure, refine, and invent new methods that create a fantastic experience for the customers. Develop a trusted advisor relationship with key customer stakeholders and executive sponsors. Serve as customer advocate while effectively collaborating with internal, cross-functional teams including product management, sales, marketing, and engineering.
    Apply here: https://www.linkedin.com/jobs/view/2377590228/ 


    Role: Customer Success Manager
    Location: Sydney, New South Wales, Australia
    Organization:
    AvePoint
    As a Customer Success Manager, you will be responsible for developing the Business Value Assessment Program by creating customer success metrics to support product on-boarding, product adoption as well as customer retention and satisfaction goals. Maintain customer technical account portfolio to provide technical guidance and recommendation. Work closely with account executives to understand the short-term and long-term sales strategies in order to identify keys areas to drive customer success through product adoption and satisfaction. Pursuing a strategy of goal attainment to rectify any hurdles and steer the client towards success. Become an expert in the features and benefits of our applications. Deliver web-based and/or onsite product overviews and training sessions for clients.
    Apply here: https://www.linkedin.com/jobs/view/2366597585/ 


    Role: Customer Success Specialist
    Location: Melbourne, Victoria, Australia
    Organization:
    wellteq
    As a Customer Success Manager, you will serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them. Review the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals. Collaborate, problem-solve, and/or strategize upcoming client meetings with team members. Prepare necessary documentation or visuals for the client to demonstrate the performance of platform/programs; analyze trends in C-Sat/NPS scores to identify areas of improvement. Work with the sales, marketing, and analytics team to deliver customer references, report, and develop case studies.
    Apply here: https://www.linkedin.com/jobs/view/2368001530/ 


    Role: Customer Success Manager
    Location: Bengaluru, Karnataka, India 
    Organization:
    Tenable
    As a Customer Success Manager, you will be responsible for consultatively working with customers to define improvements in their IT security roadmap. Grow revenue via prospecting, qualifying, selling, and closing from existing enterprise client accounts. Manage client relationship through all phases of the sales cycle Provide a consultative solutions sales process to prospects specifically to enhance customer’s security practices as it pertains to IT vulnerability management. Provide account management to an existing territory. Develop and maintain prospect and customer list based on strategic marketing data and other sources for sales leads. Plan & Strategize marketing activities with the Marketing and Channel teams for the end-users and channels.
    Apply here: https://careers.tenable.com/jobs/6135589-customer-success-manager

    Customer Success Manager

    Customer Success Specialist

    Director of Customer Success

    Vice President of Customer Success

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
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  • Jan 12 – Customer Success Jobs
    Talent Team
    Talent Team
    Jan 12, 2021 | 2 min read

    Role: Customer Success Director
    Location: Remote, Denver, CO, US
    Organization: 
    Healthgrades
    As a Customer Success Director, you will develop the strategies needed to help clients make an informed decision through a consultative sales approach. Build relationships and establish rapport with key decision-makers including Marketing, Population Health, IT, Strategy, Clinical and C-Suite members within assigned client base. Work closely with internal teams to identify key strategies to maximize the impact of client campaigns. Educating relevant stakeholders surrounding the comparative benefits, effective use, and deployment of HG’s scaled integrated digital/online marketing strategies and solutions. Be a Customer Consultant. Analyze the customer’s use of the product and identify trends and success metrics by running reports with the data visualization tools. Share opportunities with customers for greater efficiency, optimization and ROI.
    Apply here: 
    https://healthgrades.careers/index.php/jobs/5011788002/?gh_jid=5011788002&gh_src=6ace5ce12us 


    Role: Customer Success Manager, Strategic Accounts
    Location: Atlanta, GA, US
    Organization:
    ServiceTitan
    As a Customer Success Manager, you will develop strong working relationships with corporate contacts at strategic accounts. Provide coaching and training sessions on product best practices and workflows to corporate staff, franchise owners, and end users. Collaborate with customers and product managers to manage product enhancement requests. Manage initiatives to increase product adoption, customer satisfaction and evangelism. Analyze user engagement data, identify actionable insights. Report regularly on KPIs. Gather intelligence on how customers are using the products and determine what features and services are the most/least valuable to their businesses. Identify areas for improvement in the customer experience, both in the product and processes.
    Apply here: https://boards.greenhouse.io/servicetitan/jobs/2580436 


    Role: Customer Success Manager (f/m/d)
    Location: Berlin, BE, Germany
    Organization: 
    Yara International
    As a Customer Success Manager, you will help ensure the customers have a successful start when onboarding. Including issues with initial device setup, delivery. Create engagement plans for your portfolio of customers, identifying opportunities for growth. Understand multiple products and have expert level knowledge to solve customers’ problems and questions. Host Webinars for the customers and prospective customers. Work with Sales and Marketing to help show the value of the product offering. Act as a central point of contact for the customer to ensure a positive experience and timely resolution. Ensure on-time and successful renewal of customer contracts.
    Apply here: https://jobs.yara.com/job/Berlin-Customer-Success-Manager-%28fmd%29-BE/631466901/ 


    Role: Enterprise Customer Success Manager
    Location: London, England, United Kingdom
    Organization: 
    Chattermill
    As an Enterprise Customer Success Manager, you will work as part of the fantastic Customer Success Team to ensure clients get the most out of the Chattermill platform. Become an expert in Chattermill’s technology and the possibilities it opens up for the clients. Develop and maintain strong relationships with clients and users from an operational to executive level. Support seamless onboarding and tailoring of the platform for new clients. Utilize the capabilities of the Chattermill platform to identify insights for clients on a proactive basis. Work with the Insights team to run advanced data analysis and deliver insights to clients in a meaningful way.
    Apply here: https://boards.greenhouse.io/chattermill/jobs/4163519003  


    Role: Customer Success Manager
    Location: Remote, London, England, United Kingdom  

    Organization: Sentinel
    As the Customer Success Manager, you will be responsible for helping customers adopt and derive maximum benefit from award-winning cloud-native payments technology. Build and foster long-term relationships within International banking. Develop and nurture relationships from prospects to customers. Represent the company at events and conferences.
    Apply here: https://www.linkedin.com/jobs/view/2358527096/

    Customer Success Director

    Customer Success Manager

    Customer Success Manager- Strategic Accounts

    Enterprise Customer Success Manager

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
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