Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
Dec 30 – Customer Success Jobs
Role: Vice President of Customer Success – APAC region
Location: Sydney, New South Wales, Australia
Organization: Carter Murray
As a Vice President of Customer Success, you will lead the Customer Success culture in the APAC region and be an advocate for the employee experience. Manage people managers and teams of individual contributors to achieve net retention, renewals, product usage, and NPS targets. Develop and implement strategic customer account plans to accommodate corporate goals. Prioritize retention forecasting activities and embed performance goals across the broader team. Review and make recommendations on geographic market data to identify growth opportunities. Collaborate closely with Marketing to develop and execute a winning marketing plan and customer-marketing strategy.
Apply here: https://www.linkedin.com/jobs/view/2348460886/
Role: Director of Customer Success
Location: Remote, United States
As a Director of Customer Success, you will join as an Individual Contributor but, eventually, hire and manage a team of Account Managers. Grow and maintain key accounts, through both hands-on relationship building and hands-on management of direct reports. Create, execute, and train reports to deliver sales presentations, webinars, and product demonstrations.
Apply here: https://www.linkedin.com/jobs/view/2348440614/
Role: Manager, Customer Success Management
Location: Boston, MA, United States
As a Manager, Customer Success Management, you will predictably manage recurring revenue and deliver high on-time renewal rates. Own key metrics for your team including renewal forecast, activity management, upsells, adoption, and churn. Guide adoption practices with the goal of driving increased value realization and decreased time-to-value from the solutions. Build and support a high-energy, customer-focused culture. Personally manage escalations and negotiations alongside your direct reports. Define and oversee the lifecycle process and touchpoints of high-volume customers. Work cross-functionally to advocate for customer needs and ensure proper company alignment in support of these accounts.
Apply here: https://www.rapid7.com/careers/jobs/detail/?jid=R1995
Role: Head of Customer Success
Location: Remote, United Kingdom
Organization: 808 Talent
As a Director of Customer Success, you will be responsible for the line management of the support and service team. Provide internal pre-sales support to the sales teams as and when necessary. Facilitating and managing the customer onboarding process, from start to finish ensuring customers feel suitably educated and empowered to utilize the full range of benefits of the system. Creating, developing, and delivering training programs for customers that are useful, relevant, and address all and any questions and concerns based on the ongoing feedback. Full overseeing of the customer support helpdesk, ensuring service is timely, and available 24/7 and the team has the right access to troubleshooting and delivering solutions quickly and efficiently.
Apply here: https://www.linkedin.com/jobs/view/2343644578/
Role: Sr. Customer Success Manager
Location: Slough, England, United Kingdom
Organization: Digital River
As a Sr. Customer Success Manager, you will lead the strategic direction/planning for new accounts. Achieve new sales one-off and contractually recurring revenue targets for a specified territory. Build and maintain effective long-term relationships and a high level of satisfaction with key executive-level decision-makers and influencers at an assigned key customer account. Drive adoption of revenue expansion opportunities within assigned accounts and their community through communications, programs, and other activities as needed, collaborating with marketing, business development and support. Pitch lead on complex high-value pitches including, but not limited to, proposal writing, price and contract negotiation and budget planning. Monitors performance against forecast and ensure forecast targets are met.
Apply here: https://www.linkedin.com/jobs/view/2361320546/
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