Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
Jan 04 – Customer Success Jobs
Role: Vice President, Customer Success
Location: San Francisco Bay Area, US
As a Vice President, Customer Success, you will consult on strategic initiatives and opportunities to drive innovation and value for customers. Drive metrics on performance and processes to achieve corporate and customer objectives, provide the best customer experience and consistently achieve team productivity, and customer satisfaction targets. Focus on building and improving process efficiencies within the Customer Success team to drive exceptional Customer Experience. Guide team resolution of escalated issues and take point on key account issues and deal with all customers in a highly professional and effective manner as the lead customer advocate within the organization. Provide guidance and accountability for Customer Success team members across the customer life cycle.
Apply here: https://www.linkedin.com/jobs/view/2316192857/
Role: Director of Customer Experience
Location: New York, NY, US
As a Director of Customer Experience, you will manage the day-to-day work of our Sales and Customer Success teammates while creating processes to ensure they are successful at their jobs, developing their skills, and advancing in their responsibilities. Streamline the customer onboarding process, making it more predictable for sales, operations, and most importantly, our customers. Develop, test, and track core metrics to increase customer engagement and satisfaction so that we can ensure we are providing the value customers expect from our product. Identify customers at-risk of churning and ensure your team takes early action to support retention. Collaborate with Marketing to develop new initiatives to find and attract future customers.
Apply here: https://logcheck.recruitee.com/o/director-of-customer-experience
Role: Enterprise Customer Success Manager
Location: Melbourne, Victoria, Australia
Organization: Jenkin Beattie Pty Ltd
As a Customer Success Manager, you will be developing and managing key accounts achieving mutual goals whilst seeking growth within each account. Retain and grow client base through identifying cross/upsell opportunities. Onboard and train new customers on the solution. Client support and issue resolution. Internal and external key stakeholder management. Development of territory and account development, training, and educational plans.
Apply here: https://www.linkedin.com/jobs/view/2352943213/
Role: Customer Success Manager
Location: Sydney, New South Wales, Australia
As a Customer Success Manager, you will be the primary contact and advocate for approximately 50 customers. Execute efficient and seamless onboarding of customers using Year13’s systems and processes. Work with a range of education, industry, and travel-based customers to create a customer profile, and brief and execute a project plan (including content and marketing strategies). Drive customer adoption and retention and become a champion of Year13’s platform. Work closely with marketing teams, tech support, and product teams to create and find solutions for Year13’s customers. Be a passionate advocate for all members of Year13’s community and listen attentively to their feedback so we can positively influence how we both interact and provide solutions.
Apply here: https://www.linkedin.com/jobs/view/2328212521/
Role: Associate/Portfolio Customer Success Manager
Location: Orpington, England, United Kingdom
Organization: New Relic, Inc.
As an Associate/Portfolio Customer Success Manager, you will proactively coach customers and deliver Customer Success Plans that enable fast deployment and adoption. Monitor account health and eliminate adoption gaps at the customers. Help customers course correct, aligned to the Customer Success Plan, to ensure customers realize the full value of New Relic. Track accounts to identify churn risk and work proactively to eliminate that risk with the renewal and account teams. Ensure any account issues are resolved quickly, utilizing resources across Technical Support, Sales, Engineering, etc. Gain and maintain knowledge of the languages & technologies supported by New Relic.
Apply here: https://www.linkedin.com/jobs/view/2315527487/
Role: Customer Success, Senior
Location: Ottawa, ON, Canada
As a Senior Customer Success, you will be uncovering, documenting, understanding, and updating partners’ business goals. Proactively and reactively identifying and addressing retention troubles through periodic “check-in” conversations as well as data-driven analysis. Creating success plans to positively impact partner retention and growth. Recommend how Solarwinds MSP products can be leveraged to improve success within the partner portfolio. Aligning Solarwinds MSP Resources with partners to facilitate success. Collecting and leveraging data to inform and impact both the partner and the business. Being the Trusted Advisor and Voice of the Customer to and for the partners.
Apply here: https://www.solarwinds.jobs/jobs/15518
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