Global Customer Success Jobs

IN RESPONSE TO COVID-19

We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!

ALL THE BEST with your Job Hunt. And, Stay Safe!

  • Jan 04 – Customer Success Jobs
    Talent Team
    Talent Team
    Jan 4, 2021 | 3 min read

    Role: Vice President, Customer Success
    Location: San Francisco Bay Area, US
    Organization:
    BrightEdge
    As a Vice President, Customer Success, you will consult on strategic initiatives and opportunities to drive innovation and value for customers. Drive metrics on performance and processes to achieve corporate and customer objectives, provide the best customer experience and consistently achieve team productivity, and customer satisfaction targets. Focus on building and improving process efficiencies within the Customer Success team to drive exceptional Customer Experience. Guide team resolution of escalated issues and take point on key account issues and deal with all customers in a highly professional and effective manner as the lead customer advocate within the organization. Provide guidance and accountability for Customer Success team members across the customer life cycle.
    Apply here:
    https://www.linkedin.com/jobs/view/2316192857/ 


    Role: Director of Customer Experience
    Location: New York, NY, US
    Organization:
    LogCheck
    As a Director of Customer Experience, you will manage the day-to-day work of our Sales and Customer Success teammates while creating processes to ensure they are successful at their jobs, developing their skills, and advancing in their responsibilities. Streamline the customer onboarding process, making it more predictable for sales, operations, and most importantly, our customers. Develop, test, and track core metrics to increase customer engagement and satisfaction so that we can ensure we are providing the value customers expect from our product. Identify customers at-risk of churning and ensure your team takes early action to support retention. Collaborate with Marketing to develop new initiatives to find and attract future customers.
    Apply here: https://logcheck.recruitee.com/o/director-of-customer-experience 


    Role: Enterprise Customer Success Manager
    Location: Melbourne, Victoria, Australia
    Organization:
    Jenkin Beattie Pty Ltd
    As a Customer Success Manager, you will be developing and managing key accounts achieving mutual goals whilst seeking growth within each account. Retain and grow client base through identifying cross/upsell opportunities. Onboard and train new customers on the solution. Client support and issue resolution. Internal and external key stakeholder management. Development of territory and account development, training, and educational plans.
    Apply here: https://www.linkedin.com/jobs/view/2352943213/ 


    Role: Customer Success Manager
    Location: Sydney, New South Wales, Australia
    Organization:
    Year13
    As a Customer Success Manager, you will be the primary contact and advocate for approximately 50 customers. Execute efficient and seamless onboarding of customers using Year13’s systems and processes. Work with a range of education, industry, and travel-based customers to create a customer profile, and brief and execute a project plan (including content and marketing strategies). Drive customer adoption and retention and become a champion of Year13’s platform. Work closely with marketing teams, tech support, and product teams to create and find solutions for Year13’s customers. Be a passionate advocate for all members of Year13’s community and listen attentively to their feedback so we can positively influence how we both interact and provide solutions.
    Apply here: https://www.linkedin.com/jobs/view/2328212521/ 


    Role: Associate/Portfolio Customer Success Manager
    Location: Orpington, England, United Kingdom
    Organization:
    New Relic, Inc.
    As an Associate/Portfolio Customer Success Manager, you will proactively coach customers and deliver Customer Success Plans that enable fast deployment and adoption. Monitor account health and eliminate adoption gaps at the customers. Help customers course correct, aligned to the Customer Success Plan, to ensure customers realize the full value of New Relic. Track accounts to identify churn risk and work proactively to eliminate that risk with the renewal and account teams. Ensure any account issues are resolved quickly, utilizing resources across Technical Support, Sales, Engineering, etc. Gain and maintain knowledge of the languages & technologies supported by New Relic.
    Apply here: https://www.linkedin.com/jobs/view/2315527487/ 


    Role: Customer Success, Senior
    Location: Ottawa, ON, Canada
    Organization:
    SolarWinds
    As a Senior Customer Success, you will be uncovering, documenting, understanding, and updating partners’ business goals. Proactively and reactively identifying and addressing retention troubles through periodic “check-in” conversations as well as data-driven analysis. Creating success plans to positively impact partner retention and growth. Recommend how Solarwinds MSP products can be leveraged to improve success within the partner portfolio. Aligning Solarwinds MSP Resources with partners to facilitate success. Collecting and leveraging data to inform and impact both the partner and the business. Being the Trusted Advisor and Voice of the Customer to and for the partners.
    Apply here: https://www.solarwinds.jobs/jobs/15518

    Associate/Portfolio Customer Success Manager

    Customer Success Manager

    Director of Customer Success

    Enterprise Customer Success Manager

    senior customer success manager

    Vice President Customer Success

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
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  • Jan 20 – Customer Success Jobs
    Talent Team
    Talent Team
    Jan 20, 2021 | 2 min read

    Role: Vice President of Customer Success
    Location: Remote, United States 
    Organization: 
    Lockstep
    As a Vice President of Customer Success, you will manage all aspects of the Customer Success team at Lockstep. Build, recruit, retain, and grow a team of great customer success representatives. Clearly define success and lead your team to achieve it. Provide real-time visibility into customer happiness and drive the right actions at the company to deliver a terrific customer experience. Build and implement a program to help customers deploy Lockstep’s best practices and get the maximum ROI from their investment in Lockstep. Implement outcomes-based processes and metrics that result in best-in-class customer and revenue retention.
    Apply here: 
    https://www.linkedin.com/jobs/view/2373620637/


    Role: Global Director of Customer Success
    Location: Greater Boston, United States
    Organization: 
    WhiteSource
    As a Global Director of Customer Success, you will responsible for management and growth of the global team of customer success managers. Work closely with Engineering, product management, customer support, and sales teams. Develop and maintain strong relationships at all levels within the customer organization. Drive customer adoption through training and development of best practices to continually create incremental value. Monitor the adoption rates WhiteSource customers; help align customer use cases with their business objectives. Maintain strong customer retention rates aligned with corporate goals and execute license renewal business opportunities. 
    Apply here: https://www.linkedin.com/jobs/view/2367053881/


    Role: Customer Success Manager
    Location: Sydney, New South Wales, Australia
    Organization: 
    Rackspace Technology
    As a Customer Success Manager, you will assess the install base of customers for opportunities to improve product usage and penetration. Develop projects and programs that can be used to target and grow key customers. Identify complementary products and services which customers can leverage. Collaborate with sales, marketing and services delivery team to execute campaigns against the install base. Work as a specialist to meet key customers and assist with providing guidance, best practices and education that further derives values for customers. Enable, coach and mentor colleagues in the sales and service delivery teams. Measure and increase the volume of sales opportunities originated from service delivery. 
    Apply here: https://jobs.lever.co/rackspace/b1fb4f32-15a3-4fd9-a89b-1a17ea94f197


    Role: Customer Success Specialist
    Location: Millers Point, New South Wales, Australia
    Organization: 
    Tyro Payments
    As a Customer Success Specialist, you will manage the needs of a portfolio of existing Tyro customers to retain business and minimize churn. Generate referrals for new business by fostering strong relationships with existing customers. Pro-actively look for opportunities to upsell Tyro banking products within a portfolio. Meet and exceed KPIs for retention, customer NPS, and banking product activations. Run training webinars and attends conferences and events as a representative of Tyro, where appropriate. Work with account admins, customer support, and financial support to ensure that day-to-day customer needs are met in an efficient and timely manner. 
    Apply here: https://jobs.lever.co/tyro/67bdcea8-1ca9-4c1d-98b4-0e73ad280fcd


    Role: Customer Success Executive (Remote)
    Location: Remote, Bangalore Urban, Karnataka, India 
    Organization: 
    Fyle
    As a Customer Success Executive, you will help us stay on track with new customer onboarding, implementation, and Proof-of-Concept activities. Drive product adoption, increase confidence and trust in Fyle amongst users. Manage Bugs and feature requests to closure. Participate in CS-Engineering forums to prioritize, raise and track these to closure. Contribute and enrich the self-help repository – write KB articles; create self-help videos; enrich user guides; roll-out onboarding packs, etc. Identify areas of process optimization. Be the go-to person for mid-market accounts across North America. Product fluency is not just a keyword, it will be your way of life. 
    Apply here: https://www.fylehq.com/company/team/join

    Customer Success Executive

    Customer Success Manager

    Customer Success Specialist

    Global Director of Customer Success

    Vice President of Customer Success

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
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  • Jan 19 – Customer Success Jobs
    Talent Team
    Talent Team
    Jan 19, 2021 | 2 min read

    Role: VP of Customer Success – SaaS
    Location: San Diego, CA
    Organization:
    Optello
    As a VP of Customer Success, you will be providing executive-level leadership and operational management for internal/external initiatives through cross-functional partnerships with the entire CS division including onboarding, professional services, support, retention marketing, training and CS operations which directly impact overall customer success and drive customer retention and revenue growth. Achieving all quarterly targets including adoption, retention, expansion and referenceability metrics. Provide leadership and direct oversight of CSMs to ensure they develop strong customer relationships and serve in the role of trusted advisor to the customers. Mentoring and coaching the CSMs to effectively employ multi-channel communication and account management strategies that leverage the most effective customer touchpoints.
    Apply here:
    https://www.linkedin.com/jobs/view/2372852401/  


    Role: Customer Success Specialist
    Location: Minnesota, United States
    Organization:
    Field Nation
    As a Customer Success Specialist, you will drive retention, adoption of growth in accounts by delivering and communicating value throughout the customer lifecycle. Uncover business needs through active listening and delivering solutions to address specific business pains. Proactively focus on product best practices, pain points and efficiencies. Deliver KPIs include trainings, activity, customer cadence, Success Plans and Health Checks (QBRs). Partner with appropriate Field Nation departments to resolve issues and enhance customer’s experience. Lead product solution discussions to meet client’s business objectives to various client persona: Decision-makers, team managers, ground-level dispatchers. Serve as the customer advocate to internal teams, communicating new business requirements and technology enhancement requests for improved customer experience. 
    Apply here: https://www.linkedin.com/jobs/view/2372817346/ 


    Role: Customer Success Manager
    Location: New South Wales, Australia
    Organization:
    Cascade
    As a Customer Success Manager, you will be responsible for overseeing and partnering with a slice of the customer base to understand business objectives and deliver ROI throughout the entire customer lifecycle. Drive the expansion strategy to accelerate and increase ACV for existing Cascade customers. Analyze all aspects of the customer lifecycle, identify the largest areas for improvement, and implement creative strategies to capitalize on these opportunities. Create advocates by listening to customers closely and delighting them with impactful product and user experiences. Work with the marketing teams to commission new customer stories and narratives to feed an advocacy-led content marketing lifecycle to power growth. 
    Apply here: https://www.linkedin.com/jobs/view/2373601292/ 


    Role: Client Success Manager
    Location: London, England, United Kingdom
    Organization:
    Unmind
    As a Client Success Manager, you will own your portfolio of circa 50 clients (covering the whole client lifecycle – from successful onboarding to ongoing relationship management and renewal). Oversee and increase the adoption, engagement, and retention with your client platforms; while maintaining high levels of client satisfaction. Work closely with the mid-market business development team to ensure that the handover process for clients is as seamless as possible. Maximize the chance of contract renewal through sustained and valuable liaison with the key decision-makers within each of your accounts (for example, Quarterly Business Reviews). You will be responsible for managing your accounts’ renewals from end-to-end. Grow Unmind’s reach by spotting and developing cross-sell opportunities alongside the business development team. 
    Apply here: https://www.linkedin.com/jobs/view/2386146482/ 


    Role: Customer Success Executive – drinks industry
    Location: Edinburgh, Scotland, United Kingdom
    Organization:
    Vertical Advantage
    As a Customer Success Executive, you will be responsible for growing and managing key accounts through increased user engagement and product penetration. Implementing software and business process changes. Increasing profitability and cash flow by focussing on improving your accounts P&L. Provide the development team with clients’ feedback in regards to functionality and features in order to improve and develop future business software. Also, provide continuous customer support and ensuring successful rollouts by working closely with the customer success and implementation teams. Developing relationships with clients’ local organizations, adding value to their business through consulting and strategic insight. 
    Apply here: https://www.linkedin.com/jobs/view/2365514683/ 

    client success manager

    Customer Success Executive

    Customer Success Manager

    Customer Success Specialist

    VP of Customer Success

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
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  • Jan 18 – Customer Success Jobs
    Talent Team
    Talent Team
    Jan 18, 2021 | 2 min read

    Role: Director of Customer Success
    Location: New York, NY, US
    Organization:
    BetterCloud
    As a Director of Customer Success, you will increase renewal rates and reduce churn. Influence future lifetime value through higher product adoption, customer satisfaction, and overall health. Standardize activities for CSMs for each point in the journey, including the engagement model for teams. Review and enhance the segmentation of the customer base. Identify opportunities for continuous improvement, learning, and development. Define and document the process, SLOs, best practices. Provide thought leadership, manage risk and escalations with clients, and become a trusted advisor for your CSMs. Achieve results while maintaining and growing a fun and inspiring culture.
    Apply here:
    https://boards.greenhouse.io/embed/job_app?token=2547642 


    Role: Customer Success Manager
    Location: Austin, TX, US

    Organization: Informatica
    As a Customer Success Manager, you will manage the onboarding process for new Informatica customers. Develop and execute customer success plans and tracking and reporting on key metrics for customer adoption and success. Manage customer through the initial launch of use cases on Informatica’s platform. Develop a trusted advisor relationship with the customer and develop them into reference customers. Ensure high customer satisfaction by surveying customers and adjusting to increase customer satisfaction based on their feedback. Take a proactive approach by reviewing the current engagement analytics and forward planning with the customers to mitigate potential risks. Identify up-sell and growth opportunities and collaborate with sales teams to ensure growth attainment. 
    Apply here: https://www.linkedin.com/jobs/view/2371699122/ 


    Role: Customer Success Manager
    Location: North Sydney, New South Wales, Australia
    Organization:
    FiveStones
    As a Customer Success Manager, you will manage multiple clients and partner stakeholders to ensure the delivery of best-in-class solutions, including channel planning, forecasting, advanced creative or analytics projects. Identify opportunities for upsell, and support the Business Strategy team in pre-sales engagements. Manage Search and/or Programmatic campaigns from planning to implementation, reporting and optimization, making use of advanced features and integrations. Make use of integrations and advanced solutions for GMP. Expand your skills in areas such as Data-driven Creative, analytics, data visualization and cloud for marketing. Be a thought leader for your specialty and data-driven digital media & marketing. 
    Apply here: https://www.linkedin.com/jobs/view/2372802495/ 


    Role: Customer Success Specialist
    Location: Sydney, New South Wales, Australia
    Organization:
    ProductReview.com.au
    As a Customer Success Specialist, you will be responsible for developing relationships with new customers and onboarding them onto ProductReview’s SaaS product (the Brand Management Platform). Communicating via email or phone to businesses who would be suitable for ProductReview’s Brand Management Platform and advertising packages. Managing existing customers via email or phone to ensure their needs and questions are addressed. Communicating and strategizing with customers to ensure they gain value from the SaaS product. Generating invoices for existing customers on ProductReview’s Brand Management Platform and advertising packages. Working with the team to take on ad hoc business development duties. 
    Apply here: https://www.linkedin.com/jobs/view/2371694752/ 


    Role: Enterprise Customer Success Manager
    Location: Remote, London, England, United Kingdom  
    Organization:
    Gloat
    As a Customer Success Specialist, you will work closely with your enterprise customers to understand their business needs, helping them define their long-term rollout strategy, success metrics and business impact. Influence change within customers to drive adoption of best practices and successful change management methodologies, thereby deriving the optimal utilization of the product. Work directly with customer’s HR, IT, Business, and senior executive teams. Collaborate with other departments within Gloat’s company, e.g. Support, Implementation, Project Managers, Product. Influence your customers to adopt additional functionality and/or integrations, demonstrating the value it will bring to their organization. Predict and forecast risk, problem solve and work independently.
    Apply here: https://www.linkedin.com/jobs/view/2332680628/

    Customer Success Manager

    Customer Success Specialist

    Director of Customer Success

    Enterprise Customer Success Manager

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
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