Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
Jan 18 – Customer Success Jobs
Role: Director of Customer Success
Location: New York, NY, US
As a Director of Customer Success, you will increase renewal rates and reduce churn. Influence future lifetime value through higher product adoption, customer satisfaction, and overall health. Standardize activities for CSMs for each point in the journey, including the engagement model for teams. Review and enhance the segmentation of the customer base. Identify opportunities for continuous improvement, learning, and development. Define and document the process, SLOs, best practices. Provide thought leadership, manage risk and escalations with clients, and become a trusted advisor for your CSMs. Achieve results while maintaining and growing a fun and inspiring culture.
Apply here: https://boards.greenhouse.io/embed/job_app?token=2547642
Role: Customer Success Manager
Location: Austin, TX, US
As a Customer Success Manager, you will manage the onboarding process for new Informatica customers. Develop and execute customer success plans and tracking and reporting on key metrics for customer adoption and success. Manage customer through the initial launch of use cases on Informatica’s platform. Develop a trusted advisor relationship with the customer and develop them into reference customers. Ensure high customer satisfaction by surveying customers and adjusting to increase customer satisfaction based on their feedback. Take a proactive approach by reviewing the current engagement analytics and forward planning with the customers to mitigate potential risks. Identify up-sell and growth opportunities and collaborate with sales teams to ensure growth attainment.
Apply here: https://www.linkedin.com/jobs/view/2371699122/
Role: Customer Success Manager
Location: North Sydney, New South Wales, Australia
As a Customer Success Manager, you will manage multiple clients and partner stakeholders to ensure the delivery of best-in-class solutions, including channel planning, forecasting, advanced creative or analytics projects. Identify opportunities for upsell, and support the Business Strategy team in pre-sales engagements. Manage Search and/or Programmatic campaigns from planning to implementation, reporting and optimization, making use of advanced features and integrations. Make use of integrations and advanced solutions for GMP. Expand your skills in areas such as Data-driven Creative, analytics, data visualization and cloud for marketing. Be a thought leader for your specialty and data-driven digital media & marketing.
Apply here: https://www.linkedin.com/jobs/view/2372802495/
Role: Customer Success Specialist
Location: Sydney, New South Wales, Australia
As a Customer Success Specialist, you will be responsible for developing relationships with new customers and onboarding them onto ProductReview’s SaaS product (the Brand Management Platform). Communicating via email or phone to businesses who would be suitable for ProductReview’s Brand Management Platform and advertising packages. Managing existing customers via email or phone to ensure their needs and questions are addressed. Communicating and strategizing with customers to ensure they gain value from the SaaS product. Generating invoices for existing customers on ProductReview’s Brand Management Platform and advertising packages. Working with the team to take on ad hoc business development duties.
Apply here: https://www.linkedin.com/jobs/view/2371694752/
Role: Enterprise Customer Success Manager
Location: Remote, London, England, United Kingdom
As a Customer Success Specialist, you will work closely with your enterprise customers to understand their business needs, helping them define their long-term rollout strategy, success metrics and business impact. Influence change within customers to drive adoption of best practices and successful change management methodologies, thereby deriving the optimal utilization of the product. Work directly with customer’s HR, IT, Business, and senior executive teams. Collaborate with other departments within Gloat’s company, e.g. Support, Implementation, Project Managers, Product. Influence your customers to adopt additional functionality and/or integrations, demonstrating the value it will bring to their organization. Predict and forecast risk, problem solve and work independently.
Apply here: https://www.linkedin.com/jobs/view/2332680628/