Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
Mar 03 – Customer Success Jobs
Role: Director Customer Success
Location: United States
As a Director of Customer Success, you will lead performance improvement focus across all our operations and maintaining relentlessly high standards for Customer Success and Satisfaction. Continually improve the processes, systems and controls to allow for continued scaling of the Customer Success Organization to meet our business needs. Oversee all aspects of people management within the designated customer success team including recruitment, selection, training, performance management, coaching, and motivation. Develop an ongoing customer lifecycle management profile, tracking methodology and enhancement plan to identify, grow and retain the best customers. Manage the communication and internal coordination of the support infrastructure for assigned accounts across a variety of departments who may have many projects competing for their attention.
Apply here: https://www.linkedin.com/jobs/view/2444776904/
Role: Customer Success Director
Location: New York, NY, US
As a Director of Customer Success, you will assign and delegates the appropriate team members to own accounts. Develops a playbook for CSM/CSA to follow for a particular account, including a plan of attack for onboarding & kick-off call. Escalates needs across product, engineering, marketing and finance teams to ensure client needs are met. Develops playbook for CSMs to follow on proactive engagement for optimizations, communication of new features/ new opportunities to the client, etc. Tracks and reports on key client health and performance metrics, including net revenue retention/expansion. Keeping team morale high with regular engagement, a pulse on the team’s day-to-day, and helping plan/ coordinate team building activities. Escalating needs across product, engineering, marketing and finance teams as appropriate.
Apply here: https://jobs.lever.co/madhive/e820729d-cbbb-450b-b989-9c1da987f62f/
Role: Head of Customer Success
Location: Godalming, England, United Kingdom
As a Head of Customer Success, you will increase renewal rates and reduce churn. Expand our revenue in accounts through cross-sell and up-sell. Drive new business growth through greater advocacy and reference-ability. Measure the effectiveness of Customer Success by defining operational metrics for the team and establish a system for tracking metrics. Create a cadence for review within the team and share a subset of metrics with the executive team, company, and board. Define segmentation of customer base (vertical, size, region, etc.) and create varying strategies to apply. Identify opportunities for continuous improvement. Inspire Customer Success across the company by championing a company-wide culture of Customer Success. Drive company-wide definition of an ideal customer. Create a company-wide customer feedback loop.
Apply here: https://www.linkedin.com/jobs/view/2444207181/
Role: Customer Success Manager
Location: Remote, Norwich, England, United Kingdom
Organization: Langham Recruitment
As a Customer Success Manager, you will work closely with clients to discover their business needs and challenges. Translate findings into a strategic client plan highlighting best practices for use case definition, implementation, deployment, and adoption. Maintain a high-level of engagements with clients and coach them through the implementation of their strategic plan by working cross-functionally with internal teams to coordinate the delivery of technical support and training. Take responsibility for driving your accounts’ adoption and utilization of the platform, as well as minimizing churn by ensuring subscription renewal. Play a key part in shaping your accounts’ automation strategy. Work closely with sales, marketing, training, product, engineering to translate business needs into new solutions for clients (product features, training material, collaterals.)
Apply here: https://www.linkedin.com/jobs/view/2431137898/
Role: Customer Success Manager
Location: Macquarie Park, New South Wales, Australia
Organization: Kronos Incorporated
As a Customer Success Manager, you will establish strong relationships with executive sponsors and key contacts within customer organizations across Australia and New Zealand. Build knowledge and expertise of customer organizations and their WFM / HCM plans and objectives and monitor progress against those objectives on an ongoing basis. Develop success plans that outline customer’s critical business issues and develop success metrics to measure progress and expansion. Collaborate with the customer account team including sales, support and professional services. Provide feedback to product management and educate customers on product enhancements and roadmap. Facilitate contacts and communication within UKG and assist in resolving issues and concerns when needed.
Apply here: https://careers.kronos.com/careers/JobDetail/Customer-Success-Manager/27761
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