Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
April 01 – Customer Success Jobs
Role: Director of Customer Success
Location: Remote, Henniker, NH, US
Organization: Barefoot Technologies
As a Director of Customer Success, you will lead a team focused on driving adoption and retention through Customer Success programs. Collaborate closely with Barefoot’s sales, product management and development managers to drive customer satisfaction, customer retention, customer competencies with the products, and revenue growth. Drive retention and growth among the customers by understanding their business needs and helping them succeed. Gauge customers’ levels of engagement with the company and provide feedback to the other teams regarding product and service improvements. Identify opportunities for customers to act as Barefoot advocates. Build a high-performing and diverse team that delivers against Barefoot’s values.
Apply here: https://www.linkedin.com/jobs/view/2484034206/
Role: Head of Customer Success
Location: Remote, New York, United States
As a Head of Customer Success, you will be helping to set the overall vision and strategic plan to maximize customer success. Building high touch, consultative and strong relationships with some of the most strategic customers including Financial Institutions, Big Tech, and Enterprise businesses, supporting them as they build and deliver their crypto-related risk and compliance strategies. Growing, nurturing, and motivating a highly engaged, high-performing customer success team. Creating customer-specific account development plans, leading quarterly business reviews, and proactively identifying and reporting on key customer health metrics. Owning the entire post-sales process for your customers, including onboarding, ongoing retention, and supporting Account Managers to identify growth opportunities.
Apply here: https://www.linkedin.com/jobs/view/2464214287/
Role: Customer Success Manager
Location: Manchester Area, United Kingdom
Organization: Thirdfort Limited
As a Customer Success Manager, you will manage a portfolio of the smallest but collectively strategic clients in a tech-touch way, ensuring we have best-in-class tech touch CS. Work closely with the Enablement team to build handover processes and ensure a smooth transition to the low-touch CS program. Understand, through consultation and partnerships how to identify customers’ pain points and drive them towards value. Advocate for the clients to the internal teams by ensuring strong internal cross-functional relationships exist and by delivering informed quantified feedback. Discover and foster opportunities for external advocacy, including but not limited to obtaining case studies or testimonials.
Apply here: https://www.linkedin.com/jobs/view/2461180797/
Role: Customer Account Manager
Location: Newton-le-Willows, England, United Kingdom
Organization: Oak Tyres UK Ltd
As a Customer Success Manager, you will be taking inbound calls to process customer orders. Making a small amount of outbound calls to follow up customer queries promptly. Process sales order into the order system to ensure they are booked out efficiently for the customer. Manage existing key accounts effectively, involving outbound calls daily. Develop strong relations with field sales in order to ensure customer matters are dealt with and followed up consistently. Provide a highly professional level of service to all customers consistently. Refer customer support matters professionally and promptly to the customer support department. Achieve sales targets set by the Company Sales Director. Cross-selling and upselling on incoming calls.
Apply here: https://www.linkedin.com/jobs/view/2454097499/
Role: Customer Success Manager
Location: Melbourne, Victoria, Australia
Organization: TEAM Software
As a Customer Success Manager, you will be accountable for driving growth, retention, and loyalty within nominated accounts. Working collaboratively with sales to ensure a smooth handover and onboarding process that exceeds customer expectations. Monitoring, facilitating, and driving adoption through mapping product features to business needs. Launching pilot programs, developing customer success plans and metrics as part of onboarding. Managing the customer support channels and escalating issues through to the Senior Customer Success Manager or Director of Growth for resolution. Identifying up-sell and cross-sell opportunities and working with sales to continually grow accounts.
Apply here: https://www.linkedin.com/jobs/view/2464244697/
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