Global Customer Success Jobs

IN RESPONSE TO COVID-19

We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!

ALL THE BEST with your Job Hunt. And, Stay Safe!

  • April 06 – Customer Success Jobs
    Talent Team
    Apr 6, 2021 | 2 min read

    Role: Director of Customer Success
    Location: Boca Raton, FL, US
    Organization: GRUBBRR
    As a Director of Customer Success, you will collaborate with sales and operational leadership to ensure business objectives are aligned, effectively create a bridge between the departments to ensure accuracy and ensure metrics are being met. Manage customer service team and technical support team to ensure high-quality interactions and timely resolutions to issues. Oversee Technical Support and deployment processes to improve performance. Work with the development team to ensure the product is working properly, monitor notifications and diagnose errors and stay up to date with new products and features. Perform quality assurance on special pricing programs to ensure pricing programs are assigned and billed accurately. Continuously improve operational efficiencies with tools and processes.
    Apply here: 
    https://www.linkedin.com/jobs/view/2490380324/


    Role: Director of Customer Success 
    Location: Remote, Cambridge, MA, US 
    Organization: Wise Systems, Inc.
    As a Director of Customer Success, you will hire, train, and develop a world-class cross-functional team, fostering a culture of teamwork & collaboration and setting the strategy and prioritizing goals. Manage the customer journey from contract through retention across the organization. Architect the customer success organization and solutions to leverage and scale in support of the revenue ambitions, including striking the right balance for the services and support offered to the range of customer segments. Build a global services organization to support customers from onboarding and training through to long-term enterprise digital transformation projects. Partner closely with the sales teams to engage with leaders at prospective customers and existing customers to define goals and leverage the products and services to achieve them. 
    Apply here: https://www.linkedin.com/jobs/view/2440654887/


    Role: Customer Success Manager, United Kingdom 
    Location: Daventry, England, United Kingdom 
    Organization: Axon
    As a Customer Success Manager, your goal is to provide excellent customer service and technical support daily to the largest customers making sure their expectations are exceeded. Develop and maintain client relationships to help drive revenue growth. Collaborate daily with both external customers and internal employees for a smooth resolution to issues. You have high availability and will assist customers if any issues occur outside of normal business hours. You document any processes or issues and providing feedback or suggestions to the internal team for improvements. Manage any requested projects or assignments involving your customers, acting as a liaison between Axon and the agency. 
    Apply here: https://www.linkedin.com/jobs/view/2437300383/


    Role: Customer Success Manager 
    Location: York, England, United Kingdom 
    Organization: LNJ Recruitment
    As a Customer Success Manager, you will onboard new accounts; onboard users, run configuration calls, understand the current position and what good looks like, etc. Train users on the software. Ongoing account management, reacting to requests e.g., training new team members (pass low-level support queries to support team). Handle renewals (e.g., buying more credits if running low or contract up for renewal). Account development, building relationships with key stakeholders, proactively exploring opportunities to grow the business, driving this process. The aspiration state is 70% proactive account development, 30% reactive account servicing. 
    Apply here: https://www.linkedin.com/jobs/view/2490329781/


    Role: Customer Success Manager 
    Location: Melbourne, Victoria, Australia 
    Organization: Performio
    As a Customer Success Manager, you will welcome new customers from sales, coordinate their implementations with the PS team, transition live customers to ongoing support and CS. Identify specific current customer needs and resource PS accordingly (define project, hours required, match to available PS resource). Track billable events (implementations, change orders, license renewals) and provide finance with the necessary information for invoicing. Prepare and execute renewal plans for customers rolling off existing contracts. Share knowledge of current customer needs/issues/concerns internally with the PS team to keep game plans current for customers. Provide product team with specific customer feedback on the software. Take ownership of the CS dashboard and ensure its accuracy and completeness over time. 
    Apply here: https://www.linkedin.com/jobs/view/2490328569/

    Customer Success Director

    Customer Success Manager

    Director of Customer Success

    Posted By SmartKarrot’s
    Talent Team
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  • Jun 24 – Customer Success Jobs
    Talent Team
    Jun 24, 2022 | 2 min read

    Role: Director of Customer Success (Remote)
    Location: Remote, Irving, TX, US 
    Organization: 
    Epsilon
    As a Director of Customer Success, you will formulate joint success plans with customer stakeholders and Epsilon teams to define business outcomes with mutually agreed upon ROI benefits. Develop objectives and key results, activities, and milestones to deliver the Success Plan. Identify key risks and barriers and own risk management and mitigation. Develop and publish content on best practices, case studies, and benchmarks. Revamp customer experiences by catering to stakeholder personas and providing consultative thought leadership through workshops, training sessions, and rich content. Assess client landscape for additional value and groom organic expansion opportunities. Cultivate and promote customer advocacy through Net Promoter Score (NPS), Voice of the Customer (VOC), and product councils. 
    Apply here: https://www.linkedin.com/jobs/view/3099808126/


    Role: Director, Customer Success 
    Location: Remote, United States 
    Organization: 
    Real Chemistry
    As a Director of Customer Success, you will build and lead assigned client teams with a focus on delivering exceptional value. Grow conversation HEALTH solution(s) with existing Pharma clients. Maximize customer satisfaction and advocacy. Drive strong renewal rates for Managed Services and Licensing. Identify expansion opportunities in partnership with the Business Development team. 
    Apply here: https://www.linkedin.com/jobs/view/3133607032/


    Role: Customer Success Manager 
    Location: Remote, United Kingdom 
    Organization: 
    ProActive Outsourcing
    As a Customer Success Manager, you will own the overall relationship with assigned clients. Ensure retention and satisfaction of all assigned clients. Aid clients in achieving their goals. Minimum 2 years of a business-related field in a eCommerce company. Proven track record of successfully building rapport and relationships with all levels. Excellent writer and communicator with strong presentation skills via phone, online and in-person. Account management, project management, and problem-solving skills. 
    Apply here: https://www.linkedin.com/jobs/view/3138436317/


    Role: Customer Success Manager 
    Location: Remote, United Kingdom 
    Organization: 
    Patchworks
    As a Customer Success Manager, you will drive and improve customer outcomes with a focus on delivering an excellent customer experience in all interactions. Implement key measurable for reporting on customer satisfaction and identifying any areas of improvement to the customer experience. Drive higher product usage and engagement, supporting more successful outcomes. Advocate and help individual customers and partners to optimize the usage of the products, driving expansion MRR and renewals. Collaborate with the wider team on additional opportunities to improve the experience and delivery for the customer. Develop, measure, and improve appropriate metrics and KPIs (both historical and forward-looking measures). Improve churn rates and net MRR $ Retention across all the customers. 
    Apply here: https://www.linkedin.com/jobs/view/3138419105/


    Role: Customer Success Manager 
    Location: Melbourne, Victoria, Australia (On-site) 
    Organization: 
    Centorrino Technologies
    As a Customer Success Manager, you will build amazing customer relationships with the end goal of customer contract renewals year on year. Work within the Service Management processes, and follow IT Operations protocols. Contact customers via email, telephone, and other outreach methods; assisting and encouraging customers to grow their relationship with CT, providing solutions to customers’ challenges. Identify opportunities to increase customer spend within the existing accounts, and work with appropriate team members to provide options and solutions. Collect customer feedback throughout your interactions with customers to improve the service delivery. Meet sales targets within your customer accounts, managing the end-to-end sales cycle. 
    Apply here: https://www.linkedin.com/jobs/view/3138094085/

    Customer Success Manager

    Director of Customer Success

    Posted By SmartKarrot’s
    Talent Team
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  • Jun 23 – Customer Success Jobs
    Talent Team
    Jun 23, 2022 | 2 min read

    Role: VP, Customer Success
    Location: New York, NY, US (On-site) 
    Organization: 
    Dandy
    As a VP of Customer Success, you will manage a team of Customer Pods with CSMs tasked to drive material growth in a book of business of 200-300 dental practices. Drive accountability within the organization to deliver an outstanding customer experience with the products and support delivery. Manage the strategic relationship with certain high-profile accounts and handle escalated issues related to overall customer experience. Forge relationships with Sales, Marketing, and other leaders to promote collaboration in order to deliver collectively for the customers. Design processes to drive growth, reduce churn and create feedback loops across your Customer Pods. Act as coach, mentor, and educator to customer success managers and cross-functional Customer Pod team members. 
    Apply here: https://www.linkedin.com/jobs/view/3137636382/


    Role: Director of Customer Success 
    Location: Remote, Carlsbad, CA, US 
    Organization: 
    Betterview
    As a Director of Customer Success, you will lead the Customer Success team to collaborate with prospective and current customers to understand strategic goals and objectives, resulting in increased renewal rates, identified expansion opportunities and decreased churn. Lead, grow and energize the Customer Success team. Motivate Customer Success Managers to drive engagement and exceed performance goals for each quarter. Define operational metrics for the Customer Success organization. Partner closely with Sales to maximize the flow of qualified expansion opportunities. Partner closely with Implementation and Support to accelerate a customer’s ability to achieve its business outcomes. Mentor CSMs on identifying and qualifying for expansion opportunities. 
    Apply here: https://www.linkedin.com/jobs/view/3067372602/


    Role: Senior Customer Success Manager 
    Location: Remote, United Kingdom 
    Organization: 
    Onfido
    As a Senior Customer Success Manager, you will manage an existing Book of Business of up to a total of 3 Mio USD ACV (focus on ongoing usage revenue, on-time renewals, and identifying growth opportunities). Together with the onboarding team, ensure a smooth client onboarding, change management, and integration phase. Develop and manage long-term partnerships with key customers and stakeholders. Drive and coordinate various projects to achieve the strategic growth objectives of your customers and Onfido. Solve client challenges by working in partnership with clients and presenting solutions. Be the voice of the customer internally, including feeding customer priorities into the Product team (issues and enhancements). Take primary ownership and accountability for meeting and exceeding usage targets, customer retention, and satisfaction. 
    Apply here: https://www.linkedin.com/jobs/view/3137542149/


    Role: Customer Success Manager 
    Location: London, England, United Kingdom (Hybrid) 
    Organization: 
    Outfund
    As a Customer Success Manager, you will develop robust relationships with your client portfolio – being their point of contact for any issues, challenges/blockers and queries they may have and working cross-functionally internally to address these. Manage your own time and pipeline, identifying opportunities to provide additional funding. Work with the risk team to prepare information for underwriting. Stay curious about the e-commerce industry and show a strong understanding of current news/trends to enable you to have informed conversations. Subject matter expert on the internal product lines to educate clients on options available to them. Provide a slick, responsive, and proactive service. Work with the product team on solutions when client feedback has been received. 
    Apply here: https://www.linkedin.com/jobs/view/3137427921/


    Role: Customer Success Manager 
    Location: Sydney, New South Wales, Australia 
    Organization: 
    Datadog
    As a Customer Success Manager, you will partner with sales team to ensure a smooth transition and onboarding experience. Run the full sales cycle for any opportunity for any existing customer account. Proactively build relationships with customers to achieve loyalty. Identify growth opportunities and bring them to close. Act as advisor to customers to ensure they’re leveraging the solution effectively. Monitor and identify usage trends to uncover renewal risks and support greater adoption rates. Collaborate cross-functionally with internal Datadog teams (support, product, finance, and legal). 
    Apply here: https://www.linkedin.com/jobs/view/3130559878/

    Customer Success Manager

    Director of Customer Success

    senior customer success manager

    VP of Customer Success

    Posted By SmartKarrot’s
    Talent Team
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  • Jun 22 – Customer Success Jobs
    Talent Team
    Jun 22, 2022 | 3 min read

    Role: VP, Customer Success
    Location: Pleasant Grove, UT, US (Hybrid) 
    Organization: Whistic
    As a VP of Customer Success, you will develop and execute a strategic roadmap for the customer success organization. Drive customer outcomes by increasing renewals, reducing churn, driving up-sell and identifying opportunities for cross-sell. Deliver world-class technical support through phone, email, chat, and self-service help center content to drive exceptional customer satisfaction (CSAT). Identify key opportunities to improve the Whistic customer journey by developing and executing on customer programs. Develop programs to turn Whistic customers into raving fans, delivering high NPS and a collaborative relationship with key customers. Provide mentorship and coaching to the team regarding best practices for delighting enterprise-level customers. Collaborate with partnerships and sales on selling techniques and growth/retention strategies. 
    Apply here: https://www.linkedin.com/jobs/view/3135141024/


    Role: Director of Customer Success 
    Location: Remote, United States 
    Organization: xiQ, Inc.
    As a Director of Customer Success, you will perform customer onboarding and ensure strong adoption and ongoing engagement throughout the customer’s lifetime. Set up routine communication cadence with customers and serve as the xiQ, and personality-driven sales and marketing, subject matter expert (SME) providing guidance and support. Regularly perform customer success reviews that confirm satisfaction and expand use throughout the account. Serve as the primary interface to manage and resolve any critical situations with the help of the Technical Support team. Work closely with the Sales, Marketing, and Product teams to share customer insights that inform additional sales and product development opportunities. Measure and improve customer success KPIs. Main KPIs are customer satisfaction, renewal and expansion of existing xiQ clients. 
    Apply here: https://www.linkedin.com/jobs/view/3129998728/


    Role: Head of Customer Success 
    Location: London, England, United Kingdom (On-site) 
    Organization: Vertice
    As a Head of Customer Success, you will lead the Customer Success function to drive the success of the customers through the entire customer journey. Recruit, manage, and develop outstanding talent in the Customer Success organization. Create a high-performance culture characterized by agility, collaboration, and personal leadership. Shape how we demonstrate value to the customers – including spend audits, business reviews, and ROI reports. Define and evolve the Vertice customer journey – delighting the customers from onboarding through renewal. Leverage data and insights to continuously evolve and strengthen the Customer Success playbook. Develop relationships with key customer stakeholders and executives. Act as a key partner to the Product team to ensure the strategy is focused on the current and future needs of the customers. 
    Apply here: https://www.linkedin.com/jobs/view/3134268449/


    Role: Customer Success Manager 
    Location: London, England, United Kingdom 
    Organization: Lipton Media
    As a Customer Success Manager, you will engage 1-2-1 with customers at critical points in the customer journey to ensure adoption, including onboarding new customers and supporting account managers. Work closely with the account management teams on account renewals and ensuring uptake of products. Provide cross-functional support – work with marketing, product, account management and data teams, to contribute to constant improvements that enable success for the customer. Liaise closely with account managers and sales leads to support the expansion efforts of existing customer accounts. Contribute to the management of inbound customer queries and work towards product improvements and driving automation. Work with the business to ensure data integrity, to drive accuracy of customer and usage data to achieve customer success objectives. 
    Apply here: https://www.linkedin.com/jobs/view/3135166674/


    Role: Customer Success Manager 
    Location: Melbourne, Victoria, Australia 
    Organization: Podium
    As a Customer Success Manager, you will own, manage and grow an existing portfolio of Podium Small to Mid-market & customers within the Australia/NZ region. Pinpoint and pursue expansion opportunities within your portfolio. Support, educate and train newly onboarded customers by hosting regular strategy sessions. Analyze performance, troubleshoot client challenges, and design creative solutions to obstacles. Achieve and exceed quarterly quota focussed on customer growth, engagement, and retention. Strategically manage multiple site location ‘Head Offices’ to ensure the Podium solution is embedded across a franchise model and multiple locations. Collaborate and align with Sales, Marketing, Product and Operations (both in Australia and the US) to ensure we are operating effectively as one unit. 
    Apply here: https://www.linkedin.com/jobs/view/3135365753/

    Customer Success Manager

    Director of Customer Success

    Head of Customer Success

    VP of Customer Success

    Posted By SmartKarrot’s
    Talent Team
    0 comment 0

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