Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
April 09 – Customer Success Jobs
Role: Director of Customer Success
Location: Columbia, MD, US
Organization: Authority Brands
As a Director of Customer Success, you will measure and manage customer success, engagement, and support. Primary contact between 10 brand leaders and the GPO (Group Purchasing Organization). Works with the Sourcing team to provide preferred vendor deals for everything a franchisee might need. Improves the supply chain and ordering processes to exceed customer expectations. Works closely with and coordinates with the Distribution team to maintain appropriate inventory levels. Manages assorted sourcing projects as needed. Works closely with and coordinates with the B2B Ecomm team. Also, you will be heavily involved in CRM implementation.
Apply here: https://www.linkedin.com/jobs/view/2473440918/
Role: Remote – Director, Client Success
Location: Remote, Los Angeles, CA, US
Organization: Radiology Partners
As a Director of Client Success, you will lead Canopy’s efforts to provide excellent customer support to Canopy customers, ensuring a high level of customer satisfaction. Staff and manage a 24×7 service desk providing level 1-2 support for Canopy customers. Establish strong working relationship with Canopy’s vendors ensuring that vendors meet Canopy and customer expectations. Ensure the timely and successful delivery of the support according to customer needs and objectives. Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis. Liaise between the customer and internal teams. Proven ability to recruit a team and successfully manage customer and vendor relationships.
Apply here: https://www.linkedin.com/jobs/view/2481164960/
Role: Customer Success Manager (SaaS)
Location: London, England, United Kingdom
As a Customer Success Manager, you will reduce customer churn, alongside upselling new products and services to increase the MRR. You will be working alongside the Sales and Support teams to help improve customer satisfaction, as well as linking with the Product team on customer feedback around the platform. Directly reporting to the Commercial Manager and being responsible for knowing how happy the customer base is on a daily basis. Implementing strategies to reduce customer churn. Securing customer success calls with customers, creating case studies to increase collateral, and provide marketing opportunities for new sales and growth. Implementing new processes for customer success and upselling new revenue streams, such as Client Services.
Apply here: https://www.linkedin.com/jobs/view/2495550206/
Role: Customer Success Manager, Middle Market
Location: London, England, United Kingdom
Organization: PitchBook Data
As a Customer Success Manager, you will act as the go-to product expert for a dedicated portfolio of clients via in-person meetings, phone and/or email to ensure they derive value from the PitchBook platform. Serve as an advocate for your clients by analyzing customer health and usage data to identify trends and opportunities to improve adoption. Onboard new users and conducts training sessions designed to meet the individual needs of the account and end-user with a consultative approach. Have an appreciation for the PE / VC marketplace and the ability to learn, comprehend, and demonstrate, why and how each of the client types engages with the product and the data.
Apply here: https://www.linkedin.com/jobs/view/2481124846/
Role: Customer Success Manager (SEA)
Location: Bangalore Urban, Karnataka, India
Organization: MoEngage Inc.
As a Customer Success Manager, you will onboard customers with Integration support and drive adoption of the product. Be the point of contact for Accounts and be responsible for the growth of the customer. Build relationships with marketing and product team POCs of the customer. Provide relevant CRM and mobile marketing automation expertise to the Customers. Advise clients on the most effective ways to use the MoEnagage Platform. Be a Product Evangelist, consulting the top internet companies on their growth.
Apply here: https://www.linkedin.com/jobs/view/2495785370/
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