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Define and track onboarding by phase, user progress, account, and portfolios.
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Proactively identify at-risk customers and prevent churn using automation, early warning insights, and more!
Optimize product usage by monitoring in-depth user data and receiving actionable insights
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Create and track tasks across teams.
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Manage, analyze, and optimize your customer interactions.
Proactively uncover key insights and receive data-driven recommendations for your team.
Transcribe your calls and catch key phrases used by customers to trigger actions.
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Published September 28, 2022
Role: Director, Client SuccessLocation: New York, NY, US (Hybrid)Organization: GrubhubAs a Director of Client Success, you will manage the stellar Corporate Accounts Client Success team, overseeing all new client implementation, client retention and satisfaction and client up-sells for the Grubhub’s corporate accounts team. Exceed financial targets for existing clients, new clients, and up-sell / expansion opportunities. Oversee the strategy to improve the corporate client experience through product enhancements and service delivery. Take on ad hoc projects to fulfill daily / weekly deliverables where you will be the driver, creator, or communicator of the work products. Set overall vision for client success team and annual plan with GM of Corporate accounts, and review progress on a weekly, monthly, and quarterly basis.Apply here: https://www.linkedin.com/jobs/view/3201899826/Role: Director, Customer SuccessLocation: Chicago, IL, USOrganization: Checkr, Inc.As a Director of Customer Success, you will hire, train, and manage a team of top-performing individuals and managers. Serve as project manager and leader for critical cross-functional initiatives such as building Business Value consulting expertise for Strategic customers, standing up a CS/Sales qualified lead engine process, or developing Scaled / Tech Touch programs for SMB/MM customers. Work closely with revops and the data science teams to develop quantitative health and adoption measurement methodologies. Work closely w/ revops, finance, and sales to structure compensation & SPIFFS to reward customer health while also driving the company’s GRR and NRR goals.Apply here: https://www.linkedin.com/jobs/view/3291276088/Role: Director, Customer Success NEMEALocation: Remote, London, England, United KingdomOrganization: SeismicAs a Director of Customer Success, you will be leading, coaching, and growing/scaling a team of Customer Success Managers of various levels of experience, by leveraging Seismic corporate CS ways of working and adapting them to your market needs. Acting as a point of escalation internally and externally should any challenges arise with customers and seeing those through to successful resolution. Providing account transparency by tracking client data in Gainsight, our Customer Success application, and using this data to identify, forecast, and mitigate risks or exploit opportunities proactively. Forecasting and leading the contract renewal process with your CSMs and identifying and nurturing expansion opportunities in coordination with Sales. Contributing to the International CS Leadership Team, helping us maintain a cohesive culture while delivering best-in-class results.Apply here: https://www.linkedin.com/jobs/view/3288236813/Role: Customer Success Director – RemoteLocation: Remote, Sydney, New South Wales, AustraliaOrganization: IcertisAs a Customer Success Director, you will drive high customer engagement that result in platform adoption, contract renewals, and revenue expansion. Expand relationships with senior business sponsors to understand and execute against business goals. Maximize customer’s adoption, develop and measure success goals and address program roadblocks if presented. Build action plans to remediate churn risk, NPS feedback, and to increase reference-ability across the global customer base. Hire, Develop, mentor, inspire, and lead talent to meet their performance plans and their career objectives. Develop tools and processes to accelerate customers’ adoption of and quantify value received from the Icertis platform. Work cross-functionally with Icertis leadership teams to deliver customer success. Identify expansion and cross-sell revenue opportunities within existing customers.Apply here: https://www.linkedin.com/jobs/view/3290698586/Role: Customer Success ManagerLocation: Sydney, New South Wales, AustraliaOrganization: SplunkAs a Customer Success Manager, you will orchestrate overall relationship with assigned clients, which will include Growing adoption, ensuring retention, and happiness. Build Customer Success Plans and establish critical goals to aid the customer in achieving their objectives and drive new usage of Splunk and upsell opportunities. Cement yourself as a trusted/strategic advisor and advocate with customers and drive continued value of our products and services. Work with customers to provide expert deployment, operational standard methodologies and establish a Splunk Center of Excellence. Support Professional Services and Education Services with scoping, and selling follow-on, new service, and training opportunities. Act as the Splunk liaison for Splunk technical inquiries, issues or escalations and work with the Account team to drive customer happiness.Apply here: https://www.linkedin.com/jobs/view/3290312384/
Published September 27, 2022
Role: VP, Customer SuccessLocation: San Francisco, CA, US (Remote)Organization: PantherAs a VP of Customer Success, you will lead and mentor the Customer Success teams by investing in the people, processes, and technology. Define a comprehensive strategy that focuses on driving measurable results for the customers. Prioritize programs and investments that help customers increase their ROI from Panther. Partner closely with Sales to create processes that ensure a great customer experience for customer onboarding, renewals, downgrades, and expansions. Partner closely with Product to create a product feedback loop that makes the customers feel heard and helps them understand their impact on the roadmap. Nurture a departmental culture of technical competency, product expertise, cross-functional collaboration, and transparency.Apply here: https://www.linkedin.com/jobs/view/3289944367/Role: VP of Customer ExperienceLocation: Chicago, IL, US (On-site)Organization: Phillip Capital Inc.As a VP of Customer Experience, you will review all existing customer service processes, fill gaps, and eliminate inconsistencies. Collaborate across departments to anticipate client needs and create improved customer experiences. Manage resources to eliminate unnecessary interaction. Fulfil the potential of the existing ticketing system and champion its adoption within the firm. Cultivate a customer-first approach within the firm, advocate for customers’ needs, and develop practices that help other teams to prioritize them. Handle with absolute accuracy and focus customer disbursements (gathering of requests, validation and dissemination of information within the firm). Eventually assume a strategic role in a wider front office capacity, with an interest and ability to participate and lead in business development initiatives (e.g. events, marketing, client presentations).Apply here: https://www.linkedin.com/jobs/view/3289886654/Role: Customer Success ManagerLocation: Remote, Bengaluru, Karnataka, IndiaOrganization: Riverbed TechnologyAs a Customer Success Manager, you will maintain an ongoing relationship with some of the biggest customers, driving a consistent customer experience. Build success plans, tying product capabilities to the customer’s desired outcomes, including goals and KPIs for measuring progress. Help drive incremental revenue by working closely with the sales teams to strategize on paths to expanding the platform footprint within covered accounts. Coordinate closely with the project management team and professional services team to ensure successful delivery of projects and a smooth consistent engagement. Perform periodic assessments of progress and report successes and challenges to internal and external stakeholders. Escalate opportunities, challenges and roadblocks to internal stakeholders, coordinating a cross-functional effort to ensure timely attention to key activities.Apply here: https://www.linkedin.com/jobs/view/3287832296/Role: Customer Success Manager – EducationLocation: Brisbane, Queensland, AustraliaOrganization: TechnologyOneAs a Customer Success Manager, you will be owning the ultimate success of a portfolio of Education clients by taking responsibility for the satisfaction, retention and growth of each account. Building and maintaining a trusted advisor / honesty broker status within the client environment. Establishing a repeatable, measurable process that is always improving the customer experience. Identifying opportunities via a continual service improvement program for clients and Technology One to improve efficiencies and overall experience. Use your knowledge of best practice service management and Software/SaaS services to oversee client growth and deliver a return on the clients Technology One investment.Apply here: https://www.linkedin.com/jobs/view/3287826472/Role: Senior Customer Success ManagerLocation: Remote, AustraliaOrganization: Adara, Inc.As a Senior Customer Success Manager, you will build and maintain profitable relationships with large brands and agencies. Forecast sales activity and revenue achievements accurately and conciselyDevelop and deliver customized sales presentations and product demonstrations. Develop and negotiate proposals and contracts. Drive adoption and demonstrated customer success, through thoughtful onboarding, training, and project management of cross-functional teams. Develop and conduct Quarterly Business Reviews at the C-Level.Apply here: https://www.linkedin.com/jobs/view/3276320454/
Published September 26, 2022
Role: Customer Success ManagerLocation: Remote, London, England, United KingdomOrganization: CanonicalAs a Customer Success Manager, you will onboard new Canonical customers and introduce them to the products and support processes. Collaborate with sales and support in developing and delivering engagement plans that fulfill the customer’s objectives. Assist sales in identifying growth opportunities or renewal risks. Serve as customer advocate internally and influence Canonical products, websites, documentation, processes and people to improve customer satisfaction and retention. Create campaigns targeting multiple customers through digital touch-points and activities.Apply here: https://www.linkedin.com/jobs/view/2751765625/Role: Customer Success ManagerLocation: Remote, London, England, United KingdomOrganization: ModulrAs a Customer Success Manager, you will be reporting to the Head of Customer Success, you will manage client and partner engagements growing and developing a high-performing portfolio set of accounts. Deliver a world-class experience to an expanding portfolio of clients across UK and Europe. Develop client relationships that promote retention and loyalty, ultimately improving customer lifetime value. Delivering on all aspects of Transactional Growth and key metrics (churn rate, NPS and C-SAT) across your client portfolio. Grow revenue by driving and supporting on closing cross-sell and upsell opportunities for Modulr services. Undertake periodical account reviews and monitoring the commercial performance of each account within the assigned portfolio. Help the customers grow and achieve their goals while simultaneously strengthening their relationship with Modulr.Apply here: https://www.linkedin.com/jobs/view/3007075265/Role: Customer Success Manager – SaaSLocation: Greater Sydney Area, Australia (Hybrid)Organization: Carter MurrayAs a Customer Success Manager, you will be helping clients get the most out of the platform and products. Responding quickly to customer support requests and incoming bid requests, helping users to “self-serve”, understand the benefits of using the platform, and unlock the benefits of doing so. Being proactive at identifying potential problems early and supporting the customer to overcome issues. Being an expert in the application of the products. Retaining and growing existing accounts. Be a trusted advisor to the customer and build long-lasting relationships. Helping customers to optimize their projects and delivering project success. Perform consistently and successfully across KPI’s and measures of sales metrics, delivery/operational metrics, and customer satisfaction metrics.Apply here: https://www.linkedin.com/jobs/view/3275877081/Role: Customer Success SpecialistLocation: Sydney, New South Wales, Australia (Hybrid)Organization: MasttAs a Customer Success Specialist, you will be building strong relationships with the existing customers in Australia. Be responsible for Customer onboarding. Handling customer calls, emails and support inquiries. Schedule meetings with customers to improve system implementation and adoption within core business processes. Regular cycles of client retention calls. Identifying opportunities to increase client annual revenue. Collaboration with the Executive Team.Apply here: https://www.linkedin.com/jobs/view/3288874843/Role: Associate Customer Success ManagerLocation: Bengaluru, Karnataka, India (Hybrid)Organization: InfilectAs an Associate Customer Success Manager, you will build excellent customer relation. Define product usage metrics for each customer and ensure stickiness. Upsell and cross-sell various features and own the renewal P&L with zero churn. Work closely with Product Management teams to market the launch of new features and solutions through appropriate positioning. Analyze product usage and user feedback to understand customer needs and come up with product strategies. Understand the business values of the product and help the customer achieve their KRAs on a recurring basis. Manage the tickets and issues raised from the customer and ensure timely deliveries.Apply here: https://www.linkedin.com/jobs/view/3266346050/
Published September 23, 2022
Role: Customer Success Director (Remote)Location: Remote, United StatesOrganization: Talentify.ioAs a Customer Success Director, you will develop your team through motivation, counseling, and product knowledge education. Develop and implement repeatable processes for customer management. Track, manage, and improve customer health scores to improve customer retention. Improve the processes to coordinate with technical support and services team to drive overall customer health. Set account growth goals and drive results. Manage new hires to build and maintain a successful and motivated team. Oversee the activities and performance of the customer management team. Analyze data to learn more about consumer behavior. Promote the organization and products.Apply here: https://www.linkedin.com/jobs/view/3283558849/Role: Customer Success ManagerLocation: Sydney, New South Wales, Australia (Hybrid)Organization: YotpoAs a Customer Success Manager, you will successfully and consistently deliver ROI and value for the customers by consulting for their business while leveraging Yotpo solutions. Build relationships with clients based on your ability to earn their trust and deliver value. Demonstrate the continuous value of the solutions by successfully renewing annual customers. Proactively identify opportunities and optimization points where we can deliver even greater value for the clients. Analyze key account statistics and performance metrics to identify pain points and educate clients to drive campaign improvement. Lead the knowledge sharing effort derived from the voice of the customer between all departments of the company. Liaise with supporting teams (technical support, professional services, billing, and more) on behalf of the clients.Apply here: https://www.linkedin.com/jobs/view/2860376372/Role: Customer Success Manager- CBD SydneyLocation: New South Wales, Australia (On-site)Organization: Flight Centre Travel GroupAs a Customer Success Manager, you will be providing insight into trends of inquiries and gaps as input to the travel product backlog and roadmaps. Performing 1st-level troubleshooting and problem diagnosis before engaging Product and/or Support teams. Managing and resolving day-to-day requests for support, questions, and inquiries about functionalities and features. Engaging the appropriate product management or support teams upon triage and categorization of inquiries. Developing into a subject matter expert (SME) on products used by Travel Associates with the ability to upskill stakeholders and customers on the platform. Driving effective communications between various stakeholders and the technology products supporting teams to ensure issues and complaints are quickly and effectively resolved.Apply here: https://www.linkedin.com/jobs/view/3280360468/Role: Customer Success ManagerLocation: Remote, Montreal, QC, CanadaOrganization: BravadoAs a Customer Success Manager, you will serve as the primary point of contact for new and existing customers. Manage all post-sales activity and enterprise customers through strong relationship-building, product knowledge, planning and execution of their bespoke customer success plan. Expertise in supporting a wide range of stakeholders for internal and external projects. Ability to diagnose issues within customer initiatives and spearhead routes to resolution. Ensure customer satisfaction that leads to annual renewals and contract expansion. Develop a trusted relationship with consistently responsive and expert service. Drive adoption across multiple departments, stakeholders, and business users. Act as Voice of the Customer internally to represent customer needs and wants. Identify and qualify cross-sell and up-sell opportunities and work with the sales teams to grow revenue from existing customers.Apply here: https://www.linkedin.com/jobs/view/3281167053/Role: Customer Success LeadLocation: Bengaluru, Karnataka, India (On-site)Organization: PyjamaHR: World’s Best Forever-Free ATSAs a Customer Success Lead, you will be the primary point of contact and build long-term relationships with the high net customers. Increase customer retention by attending to the needs of customers. Work with internal cross-functional teams (product, sales, pre-sales, marketing, product marketing, support, etc.) to ensure customer s issues/solutions are addressed. Lead, coach, and empower the customer success team to be successful in their roles. Create & manage workflows & functionalities of the customer success team. Assist team with executing growth and optimization strategies for the customers. Foster a positive team culture and participate in team development including hiring, onboarding, career development and performance management. Forecast and track key account metrics and targets.Apply here: https://www.linkedin.com/jobs/view/3274745538/
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