Global Customer Success Jobs

IN RESPONSE TO COVID-19

We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!

ALL THE BEST with your Job Hunt. And, Stay Safe!

  • April 21 – Customer Success Jobs
    Talent Team
    Talent Team
    Apr 21, 2021 | 2 min read

    Role: Director of Customer Success
    Location: Remote, Greenville, SC, US 
    Organization: 
    CIMcloud by Website Pipeline
    As a Director of Customer Success, you will set the vision for Customer Operations and motivate a team of high performers to achieve their goals. Ensure having the right org chart with the right people in each seat. Ensure having scorecard metrics that tell an accurate and complete story of what is going on with customer operations (and all SaaS recurring revenue). Rigorously sets and measures operational metrics and outcomes, and continually improve processes through industry-leading methods. Be a company thought leader on delivery quality products and services to the customers. Role model executive leadership characteristics that contribute to team-wide effectiveness. Recruit, develop and lead a high-performing team. 
    Apply here: https://www.linkedin.com/jobs/view/2512690535/


    Role: Sr. Director, Customer Success 
    Location: Remote, Chicago, IL, US 
    Organization: 
    Method Recruiting
    As a Sr. Director of Customer Success, you will be the GM for the business to drive usage of the company platform for increased adoption and growth. This position is a high-profile customer-facing role requiring outstanding relationship management and program management skills to guide merchants successfully from deployment to operationalization. Identify the strategic priorities for the account and then prioritize, forecast, and enable execution. Provide thought leadership and executive escalation to promote growth initiatives. Drive and measure key performance metrics of this account such as volume trends, upsells, at risk activities, pipeline management, and the overall health of the relationship. Manage up to 4-5 client success managers as the business scale/grow. 
    Apply here: https://www.linkedin.com/jobs/view/2494253886/


    Role: Customer Success Manager 
    Location: Maidenhead, England, United Kingdom 
    Organization: 
    Magento, an Adobe company
    As a Customer Success Manager, you will develop a trusted advisor relationship with key stakeholders and executive sponsors. Work with clients and partners to ensure that customers are using Magento effectively and achieving success. Onboard customers and highlight Magento resources available to a new customer. Identify and grow opportunities within territory to ensure growth attainment. Identify and assess renewal risks for customers. Assist with issues and support escalations as needed. Maintain a high level of customer satisfaction. Maintain high levels of customer retention. 
    Apply here: https://www.linkedin.com/jobs/view/2512459254/


    Role: Customer Success Manager 
    Location: Remote, United Kingdom  
    Organization: 
    Radius
    As a Customer Success Manager, you will own the relationship with one or more of the larger strategic customers contracted services across the client’s portfolio of Hosting, Network, Communications, and Security services. Accountable for the successful delivery of all clients’ contracted services. Establish and maintain successful long-term partnerships with multiple customers, noting that these are subject to change based on customers’ solution delivery “peaks and troughs.” Consult with clients on strategic, organizational, and operational challenges with their systems. Assist in negotiating and maintaining services contracts, drive revenue opportunities, growth, and mitigate churn. Drives measurable continuous service improvement and manage service improvement plans where appropriate. 
    Apply here: https://www.linkedin.com/jobs/view/2490103785/


    Role: Customer Success Manager 
    Location: Melbourne, Victoria, Australia 
    Organization: 
    Software AG
    As a Customer Success Manager, you will manage the post-sales relationships with your customers in close alignment with Sales. Proactively track and drive adoption of the software against success plans. Monitor ongoing state and alignment to goals via quarterly business reviews. Act as a conduit of information between the customers and Software AG, such as between customers and product for features, or customers and marketing for reference stories. Coach, mentor, and provide recommendations to customers. Develop and maintain trusted advisor status over long-term periods. Manage escalations along with support, sales, services and other departments. Identify and recognize new sales opportunities. Be responsible for retention rates in a defined customer set. Contribute towards overall account planning and strategy. 
    Apply here: https://www.linkedin.com/jobs/view/2512712383/

    Customer Success Manager

    Director of Customer Success

    Sr. Director of Customer Success

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
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  • May 06 – Customer Success Jobs
    Talent Team
    Talent Team
    May 6, 2021 | 2 min read

    Role: Customer Success Director – Healthcare
    Location: Remote, San Francisco Bay Area, US
    Organization: Innovaccer
    As a Customer Success Director, you will understand customer needs and be a client counselor by working together with the customer to come up with solutions to key customer problems. Build a client relationship and acts as a trusted advisor to the client. Know customer problems and KPIs and guide the customer to the best platform use. Identify opportunities to grow business with the customers and engage the sales team with the process. Build a project charter and manage the overall project. Responsible for conducting project kickoff meetings, defining project scope, facilitating technical/operational requirements identification, project budget or anticipated savings, and establishing a framework for the management of ongoing project activities. Manage the kick-off meetings & QBRs for their customers.
    Apply here: 
    https://www.linkedin.com/jobs/view/2450989889/


    Role: Director of Customer Success 
    Location: El Segundo, CA, US 
    Organization: TechStyle Fashion Group
    As a Director of Customer Success, you will ensure “voice of customer” is heard, understood and advocated for in-regards to service experiences. Develop a process to identify and report bugs through GMS insight channels and create a feedback loop to ensure quick resolution and communication between GMS and brand teams. Focused on creating a strategy to formally document and efficiently update script messaging across all GMS channels and technology platforms. Partner with GMS Analytics to develop new insight reports, improve existing versions, and organize data to create value add action plans. Monitor potential service outliers to proactively address opportunities and create memorable first-class service experiences. 
    Apply here: https://www.linkedin.com/jobs/view/2316153167/


    Role: Customer Success Manager 
    Location: Remote, United Kingdom 
    Organization: SparkPost
    As a Customer Success Manager, you will build and grow mutually beneficial relationships with customers. Create strong relationships with decision-makers and influencers to secure renewals and identify and nurture expansion opportunities. Demonstrate and promote the use of the products and articulate business value to the customer through an effective ROI conversation. Be knowledgeable about the email sending and analytics products with hands-on experience. Shepherd renewal activities and manage tasks to support upgrades, licensing and contractual agreements. Meet team revenue targets for renewals and growth. 
    Apply here: https://www.linkedin.com/jobs/view/2519072754/


    Role: Customer Success Manager 
    Location: London, England, United Kingdom
    Organization: Yapily
    As a Customer Success Manager, you will be responsible for managing the relationship of the existing clients with Yapily and building strategic relationships from C-suite down. Seeking new business opportunities within existing accounts and increasing the usage within these accounts. Helping shape the product offering in response to the customers’ needs and strategic plans. Driving adoption, setting goals and success metrics, demonstrate return-on-investment. Managing and executing project plans for several concurrent implementations. Working with account managers to ensure renewals and upsell opportunities. 
    Apply here: https://www.linkedin.com/jobs/view/2534350816/


    Role: Customer Success Manager I MSP 
    Location: Melbourne, Victoria, Australia 
    Organization: Byte
    As a Customer Success Manager, you will create clarity on customer contracts, customer expectations and service delivery (all roads lead to Customer Success). Customer onboarding as per the transition plan and internal processes. Lead, manage and hold your team members accountable for their customer success. Identify opportunities from Service Improvement Plan, Business Improvement Plan, and Asset Lifecycle Management for action by the sales team. Proactive introduction of Byte’s offerings from Marketing with customers to identify any needs and requirements while educating the customer on Byte’s broader capability. Flag any customers’ risk to the management (MS L10) and sales team to prevent account churn and to secure optimal terms. 
    Apply here: https://www.linkedin.com/jobs/view/2520410038/

    Customer Success Director

    Customer Success Manager

    Director of Customer Success

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
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  • May 05 – Customer Success Jobs
    Talent Team
    Talent Team
    May 5, 2021 | 3 min read

    Role: Vice President of Customer Success
    Location: Remote, United States 
    Organization: ChartSpan Medical Technologies
    As a Vice President of Customer Success, you will provide guidance on and executes client retention strategy and multi-level client management processes. Contributes to company culture by providing radical candor and patient guidance to the Client Services team and fellow ChartSpan employees. Create and implement client-facing Reports that detail assessments completed, results and opportunities. Develop strategies to improve Provider quality performance. Oversees and responsible for all aspects of team management to ensure quality and effectiveness. Ensures collaboration across teams to resolve client issues and challenges and proactively works with senior leadership to maintain a positive atmosphere.
    Apply here: 
    https://www.linkedin.com/jobs/view/2533227717/


    Role: Director of Customer Success – North America 
    Location: Austin, Texas Metropolitan Area, US 
    Organization: 
    Adthena
    As a Director of Customer Success, you will identify clients with limited value or who are at risk and personally manage escalations from your direct reports and follow a methodical escalation process to ensure the appropriate CS and AM can mitigate the risk as quickly as possible. Champion and maintain the feedback culture to ensure customer requests for the region are considered by product in development. Be an expert on a company and departmental best practices and encourage direct reports to adopt these throughout the customer lifecycle. Identify opportunities for continuous improvement, advocate change and collaborate with stakeholders to implement those. Encourage teams to deeply understand customer objectives, challenge the solutions they bring forward and the value it delivers and become a trusted partner to the clients they serve. 
    Apply here: https://www.linkedin.com/jobs/view/2506169544/


    Role: Customer Success Manager 
    Location: Remote, London, England, United Kingdom  
    Organization: 
    Canonical
    As a Customer Success Manager, you will build a relationship with customer executives and operations teams to understand their needs. Represent Canonical in customer discussions about service offerings and capabilities. Help customers understand the range of services they can consume and how to make the most of them. Catch problems early and escalate awareness in Canonical quickly. Drive retention among the customers by ensuring their awareness of the work. Identify opportunities for expansion and growth based on their business needs. Develop the customer success processes and materials to grow the customer success team. Coordinate Canonical efforts to add capabilities specific to particular customers. Engage with the training and development program to increase your own skill and awareness. 
    Apply here: https://www.linkedin.com/jobs/view/2517735628/


    Role: Customer Success Manager – UK&I 
    Location: London, England, United Kingdom 
    Organization: 
    Qualtrics
    As a Customer Success Manager, you will assume revenue responsibility for 8-12 large, strategic customers and understand their businesses to achieve quarterly and annual renewal and expansion targets. Define and execute your strategy for maturing and expanding customer accounts by establishing and managing relationships with senior executives at some of the world’s largest enterprises. See a problem, solve a problem. Work with cross-functional counterparts in Sales, Product Management, Engineering and Professional Services to evolve, scale and improve the customer’s Qualtrics experience. Help to build, define, and architect the experience management category, and champion it to the world as one of the fastest-growing segments in the experience economy. Continue building Qualtrics’ unique culture by living Qualtrics’ values (TACOS). 
    Apply here: https://www.linkedin.com/jobs/view/2517748511/


    Role: Customer Success Manager 
    Location: Sunshine Coast, Queensland, Australia 
    Organization: 
    GreaseBoss (YC W21)
    As a Customer Success Manager, you will provide onboarding, installation, and commissioning support of GreaseBoss systems at customer sites. Developing efficient and scalable onboarding, installation and commissioning processes and instructional materials. Identifying opportunities to improve client plant reliability, availability, and/or performance using the GreaseBoss system. Analyse and interpret customer usage data to improve value received by the customer from the GreaseBoss system. Work with the software team to develop reporting and analytics capability in GreaseCloud. Continuous development and improvement of internal sales processes and the relevant documentation. Provide support, mentoring, and technical reviews for colleagues in the group in predictive and preventive maintenance practices. 
    Apply here: https://www.linkedin.com/jobs/view/2517780052/

    Customer Success Manager

    Director of Customer Success

    Vice President of Customer Success

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
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  • May 04 – Customer Success Jobs
    Talent Team
    Talent Team
    May 4, 2021 | 2 min read

    Role: Director of Customer Success
    Location: Remote, United States  
    Organization: 
    Cypress.io
    As a Director of Customer Success, you will design customer experiences and journeys that create successful practitioners and advocates of Cypress products. Mentor and inspire a team of high-performing Customer Success Managers, Customer Success Engineers, and Technical Account Managers. Hire and onboard new team members who will quickly become strong individual contributors. Ensure that customers derive maximum value from their investments with us and fully leverage our products on an ongoing basis. Develop trusted advisor relationships between company and key customer stakeholders and executive sponsors to fully understand our customers’ strategies and measurements for success. Serve as a customer advocate internally while effectively collaborating with internal teams including product management, sales, design, QA, and engineering. 
    Apply here: https://www.linkedin.com/jobs/view/2515359866/


    Role: Director of Customer Success 
    Location: Remote, United States  
    Organization: 
    RESTOREskills
    As a Director of Customer Success, you will define objectives and key results for onboarding, retention, and internal growth. Build and manage the Customer Success team. You will be a hands-on leader and support with critical accounts, onboarding, and implementation. Collaborate with RESTORE’s Clinical team, product management, and developers to ensure product-market fit. Ensure the partners are meeting their business and clinical outcomes through RESTORE-Skills. Own the customer success and feedback process. Shape the growth strategy and processes. 
    Apply here: https://www.linkedin.com/jobs/view/2515395608/


    Role: Customer Success Specialist 
    Location: Remote, Glasgow, Scotland, United Kingdom 
    Organization: 
    One Click LCA
    As a Customer Success Specialist, you will get and stay up to date with the One Click LCA platform inside out to be able to help others. Helping the customers with their queries and their resolution related to the software, building and product LCA & EPDs. Host and deliver kick-off and other training sessions for the users. Writing and contributing to guidance articles. Identifying customer experience improvements and raising them to Product Management. Support LCA projects and other ad hoc undertakings with your expertise. 
    Apply here: https://www.linkedin.com/jobs/view/2532120393/


    Role: Customer Success Manager 
    Location: London Area, United Kingdom 
    Organization: 
    GetHarley
    As a Customer Success Manager, you will build and grow an A-Team of customer success executives. Define and evolve team processes (performance, training, work organization, compensation). Define daily targets and ensure team members are set-up for success to achieve those targets. Support and coach team members with their tasks and continuous progression. Structure and scale the operational processes in order to provide a flawless experience for the customers. Help define and execute the customer strategy & vision. 
    Apply here: https://www.linkedin.com/jobs/view/2531765992/


    Role: Customer Success Manager 
    Location: Melbourne, Victoria, Australia 
    Organization: 
    Ploy
    As a Customer Success Manager, you will be responsible for project managing challenging and dynamic customer implementations. Mastering the inner workings of a full enterprise product platform. Managing customer success efforts to ensure exceptional experiences for businesses of all sizes. Building and maintaining strong relationships with key customers. Educating customers on best practices and providing professional level guidance. Streamlining the implementation process to ensure a positive onboarding experience for the customer. Leading the product input feedback process internally at Peakon to ensure constant and valuable customer input is available to the product team. Onboarding, mentoring and training new customer success teammates. 
    Apply here: https://www.linkedin.com/jobs/view/2515393945/

    Customer Success Manager

    Customer Success Specialist

    Director of Customer Success

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
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