Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
Jun 08 – Customer Success Jobs
Role: Director of Customer Success – Market Research
Location: Remote, New York City Metropolitan Area, US
Organization: The Harris Poll
As a Director of Customer Success, you will be responsible for a strong focus on retention as most accounts have licensed the syndicated brand tracking data for one year; keeping a constant pulse on client happiness is key for renewal. Grow revenue by identifying opportunities to expand the business with key accounts; Harris has global capabilities, product ‘add-ons’, and various research offerings that clients can (and should) leverage. Develop consumer insights and culturally relevant hypotheses linked to project goals, objectives, and core questions leveraging the platform. Design and execute quantitative analyses to craft compelling and strategic narratives. Synthesize findings, develop recommendations, and communicate insight to clients and internal teams.
Apply here: https://www.linkedin.com/jobs/view/2542595587/
Role: Director of Customer Success
Location: San Francisco Bay Area, US
As a Director of Customer Success, you will build and own the customer success strategy, including programs, playbooks, and success plans that nurture and expand relationships with end-users and improve customer health. Develop programs and initiatives to drive customer lifetime value. Serve as the voice of the customer inside InspereX and partner cross-functionally with other teams to share BondNav user feedback. Forecasting and reporting for strategic planning – creating and presenting materials to various leaders. Define and report on account health metrics and effectively communicate how the data will inform the strategy moving forward. Own and strategize team growth and development as we specialize roles within the Customer Success team. Hire, manage and retain a team of successful Customer Success Managers as the business grows.
Apply here: https://www.linkedin.com/jobs/view/2587499937/
Role: Head of Customer Success – Remote
Location: Remote, London, England, United Kingdom
As a Head of Customer Success, you will develop, own and lead a customer success strategy & oversee the customer service experience. Ensure all channels of support (ticketing software, chat, phones) are covered and problems are solved promptly. Act as a senior point of contact for customers, driving the investigation and solution of customer issues when escalated. Manage and supervise the customer success team on a daily basis, ensuring they remain efficient and empowered to resolve tickets within our process. Own our customer success reporting and KPIs (e.g., NPS, CSAT, FRT/ASA). Review the team’s emails regularly to monitor standards and ensure exceptional quality is the norm. Collaborate with the Product and Growth teams to build solutions that drive customer happiness and retention.
Apply here: https://www.linkedin.com/jobs/view/2587508716/
Role: Customer Success Representative
Location: London, England, United Kingdom
As a Customer Success Representative, you will be assisting all potential and existing customers by delivering the best customer experience possible. Working with the tech team to build cases and prioritize them ensuring the customers have a smooth resolution when it comes to technical bugs. Ensuring all transactions through the app are smooth sailing by reviewing all invoices and ordering transactions, whilst improving these processes for scaling. Analyzing REKKI’s commercial processes to identify improvement opportunities, drive their implementation, and scale them globally. Be the voice of customers with product and commercial teams and work closely with these teams to design new commercial processes as REKKI evolves and grows.
Apply here: https://www.linkedin.com/jobs/view/2581555796/
Role: Customer Success Manager
Location: Sydney, New South Wales, Australia
As a Customer Success Manager, you will manage the post-sales relationship with accounts in A/NZ. Serve as the primary client contact and advocate for training, onboarding and problem solving for customers. escalation issues and requests. Meet assigned targets for profitable sales volume and growth objectives. Establish and maintain customer satisfaction across named accounts through account planning, proactive client communications, issue remediation and containment, as well as performance measurement. Leverage internal subject matter experts to help customers optimize their investment, ensure program objectives are being met and measure the value of the solution to their organizations.
Apply here: https://www.linkedin.com/jobs/view/2580852320/
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