Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
Jun 15 – Customer Success Jobs
Role: Vice President of Customer Success
Location: Remote, United States
As a Vice President of Customer Success, you will drive Customer Success strategy and roadmap to ensure measurable success, retention, and expansion across various industry segments. Implement strategies to creates, influence, and improve Customer Experience Management via CXM platforms and industry best practices. Work closely with the Product team, sharing customer insights to inform future product developments and effectively bring innovations to bear for optimal customer success. Plan and execute client engagements, acting as client escalated point-of-contact for account-related issues and concerns. Improve customer referenceability, deliver case studies and POVs based on implementations. Recruit, develop and motivate talented Customer Success team members who bring a customer-centric view to their everyday interactions.
Apply here: https://www.linkedin.com/jobs/view/2589578702/
Role: Director, Customer Success
Location: New York, NY, US
As a Director, Customer Success, you will lead a team of CSMs & coach them across the full sales cycle, maximizing their customer service, performance, and revenue opportunities. Proactively manage and develop team members through frequent coaching, performance reviews and training. Lead and execute initiatives that continue to improve internal processes and systems for the Customer Success team. Work with your team to focus on incremental strategy & upselling throughout the campaign cycle in order to maximize revenue. Provide final reporting, insights, and recommendations – inclusive of campaign performance metrics, advanced Ogury Insights, and 3rd party study results. Be your clients’ advocate and liaise with Ad Operations, Insights, Design and other internal departments to ensure campaign success during every stage of the sales cycle.
Apply here: https://www.linkedin.com/jobs/view/2593040205/
Role: Customer Success Manager
Location: Remote, United Kingdom
Organization: InVision Group
As a Customer Success Manager, you will build deep relationships with relevant stakeholders and decision-makers at the customers and prospects, always putting the customer value front and centre. Continuously discover opportunities and position InVision as a solution partner. Develop an in-depth understanding of customer problems to be solved and customer value to be delivered. Strategically prepare messaging appropriate to the various stakeholders. Negotiate, close and maintain commercial and contractual agreements. Represent InVision in communities, at trade shows, and webinars.
Apply here: https://www.linkedin.com/jobs/view/2588464454/
Role: Customer Success Executive
Location: London, England, United Kingdom
Organization: Shard Financial Media
As a Customer Success Executive, you will be onboarding new members, ensuring they understand the benefits and engage quickly after purchase. This could be through video, phone call, or email. Suggesting relevant content and events to members from a range of different financial sectors, ensuring that member-only events hit capacity. Supporting Awards Manager and Conference Producers with membership engagement. Creating, developing, and maintaining excellent relationships with clients to understand their needs and aims from membership. Working with Membership Manager to identify any upsell/cross-sell opportunities. Keeping abreast of market developments and identifying areas of research. Maintaining accurate and detailed records of interactions with members on the CRM. At all times representing Shard Financial Media in a professional manner.
Apply here: https://www.linkedin.com/jobs/view/2588464251/
Role: Customer Success Manager
Location: Bengaluru, Karnataka, India
As a Customer Success Manager, you will identify and close strategic up-selling and cross-selling opportunities by understanding core client business needs. Work closely with product, publisher team, and operations teams to constantly optimize efforts relating to Account growth and company-wide goals. Derive actionable insights from data and shape business decisions. Hit quarterly revenue and strategic goals. Need excellent communication skills.
Apply here: https://www.linkedin.com/jobs/view/2593044203/
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