Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
Jul 05 – Customer Success Jobs
Role: Director, Customer Success (Federal)
Location: Arlington, VA, US
Organization: Decision Lens
As a Director of Customer Success, you will manage the Federal customer success team through recognition, training, mentoring, feedback and goal-setting. Provide clear strategic and tactical direction to the team. Work with individual team members to identify strengths and improve performance weaknesses to ensure a consistent and elevated customer success experience. Ensure that all customer success interactions deliver high customer satisfaction & reference-ability. Develop a culture of continuous improvement for process repeatability, operations scaling, capacity management, and customer satisfaction. Ensure close coordination and collaboration with Sales, Account Management and Customer Success teams to ensure customer retention and growth. Look for opportunities to collaborate and share ideas across lines of business to improve scale and outcome.
Apply here: https://www.linkedin.com/jobs/view/2634979739/
Role: Enterprise Customer Success Manager
Location: Chicago, IL, US
As an Enterprise Customer Success Manager, you will serve as a trusted advisor to key customer stakeholders, executive sponsors. Establish deep relationships with new and existing customers, identifying their needs and delivering solutions to maximize ROI. Define success criteria with clients and optimize performance to ensure targets are exceeded. Leverage data and analytics to improve the effectiveness of each client’s recruitment advertising campaigns. Track and report on customer activity and key milestones to identify churn risk and work proactively to address/eliminate risk. Identify upsell opportunities and collaborate with the Enterprise Sales team to close. Maintain advanced knowledge of various industry technologies and ZipRecruiter products & services.
Apply here: https://www.linkedin.com/jobs/view/2532252382/
Role: Customer Success Manager – Video
Location: London, England, United Kingdom
As a Customer Success Manager, you will manage a portfolio of high-spend and high-potential supply partners by thoroughly understanding growth drivers, identifying opportunities for growth, managing risks and creating multi-quarter plans for achievement. Leverage your analytical skills and knowledge of the programmatic marketplace to influence advertising strategy and execution towards “programmatic-first.” Meet or exceed targets consistently, while prioritizing and delivering outstanding customer experience to PubMatic’s customers. Develop an understanding of technical aspects of ad serving and SSP functionality. Coach peers proactively in the organization to create skill lift that drives client growth and contributes to overall team success. Generate business plans by collaborating with specialists, Engineers and Product teams and defining business goals, key strategies and success metrics.
Apply here: https://www.linkedin.com/jobs/view/2532278953/
Role: Customer Success Manager
Location: Remote, United Kingdom
Organization: App Annie
As a Customer Success Manager, you will develop trusted advisor relationships with decision-makers and executives from local tech companies. Leverage digital tools to develop your customer success plans, help customer drive business value from App Annie platform. Ensure the customer success plan is being executed. Able to manage client on-boarding process: have a strong knowledge of the data, methodology, and visualization tools and be able to explain these to internal and external stakeholders. Develop best practices for App Annie’s various verticals and share with your customer efficiently. Able to identify at-risk accounts and turn around those accounts. Responsible for key customer success metrics, including customer churn and renewals.
Apply here: https://www.linkedin.com/jobs/view/2533565629/
Role: Customer Success Manager
Location: Greater Perth Area
Organization: Stratus Consulting Group
As a Customer Success Manager, you will act as a primary point of contact for customers, providing best-in-class account and relationship management. Serve as primary contact for issues that impact customer success. Understand and explain the features and benefits of the product line as it relates to specific customer needs. Regular health check meetings and business reviews alongside the Managing Director. Educate customers on upcoming product releases and enhancements and how the releases help their business. Evaluate and analyze business challenges and present solutions. Develop knowledge of the clients business and help maintain a mutually beneficial relationship. Assist clients in resolving any issues that may arise or with new initiatives within their businesses. Provide structured feedback to internal teams and documented client requirement as needed.
Apply here: https://www.linkedin.com/jobs/view/2625804586/
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