Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
Jul 26 – Customer Success Jobs
Role: Client Success Director – Strategic Customers, West
Location: Center, PA, US
Organization: Dun & Bradstreet
As a Client Success Director, you will be the single point of contact and subject matter expert for client requests/issue escalations as needed. Handle invoices and billing issues, appeal process. Facilitate Process Reviews, Adoption Reviews and at times Customer Workshops (knowledge sessions) Customer touchpoints for value and impact conversations. Ensure delivery of contracted products/services to clients to ensure SLAs (Service Level Agreements) and KPIs (Key Performance Indicators) as defined in the contracts are met or exceeded, 1 -2x a month, provide usage reports. Coordinate with appropriate teams for implementation, value touchpoints (User adoption/Product Utilization). Identify/coordinate Customer Training needs.
Apply here: https://www.linkedin.com/jobs/view/2658074363/
Role: Customer Success Manager, Enterprise
Location: Kansas City, KS, US
As a Customer Success Manager, you will develop trusted relationships with decision-makers in each account, understand their strategic goals, and develop performance plans to partner on these goals. Work closely with customers to deliver on business goals and digital marketing success. Ensure that customers are leveraging the BrightEdge solution to deliver business value across all levels of their company. Deliver ongoing Performance Projects to ensure ROI. Understand level of adoption and assess the risk in renewing existing contracts. Grow usage of BrightEdge within each account. Work with your assigned Strategic Account Manager (SAM) to meet retention and upsell goals. Develop new materials – presentations, best practices, roll-out plans, QBRs.
Apply here: https://www.linkedin.com/jobs/view/2323968328/
Role: EMEA: Senior Customer Success Manager DACH
Location: London, England, United Kingdo
As a Senior Customer Success Manager, you will drive the on-boarding, adoption, retention and overall success of the customers from DACH and EMEA in general. Lead the enablement of the users by conducting product trainings. Work in partnership with Solutions Architects to guide customers through the project management and technical requirements of their Algolia implementation. Maximize the adoption of the product features in order to maximize the value driven by the product. Identify accounts that are likely to churn and work proactively to eliminate that risk. Identify opportunities to expand the partnership with customers. Function as the voice of the customer and provide internal feedback on how Algolia can better serve them. Track key account metrics and forecast retention.
Apply here: https://www.linkedin.com/jobs/view/2624087727/
Role: Customer Success Manager
Location: Remote, Perth, Western Australia, Australia
Organization: Sustainable Salons
As a Customer Success Manager, you will consistently achieve monthly and quarterly renewal revenue targets, striving for a high percentage of on-time revenue retention. Drive customer awareness of product features and SSANZ services to maximize the adoption and realized value of their purchased solutions. Develop and maintain strong, multi-level relationships with each customer, ensuring that SSANZ solutions support the ongoing needs and business and sustainability objectives for each customer. Engage in consistent, proactive client and partner meetings to positively impact customer loyalty and revenue growth. Effectively manage reactive customer requests and anticipate their needs. Manage all customer information – including updates on key contacts, new and existing quotes, customer profiling, and purchase history.
Apply here: https://www.linkedin.com/jobs/view/2655770173/
Role: Customer Success Specialist
Location: Sydney, New South Wales, Australia
Organization: Standards Australia
As a Customer Success Specialist, you will answer incoming phone calls, emails and webform enquiries regarding purchasing products, billing issues, product problems, service questions and general customer concerns/queries or complaints. Responsible for maintaining a high level of professionalism with both customers, internal & external. Optimal usage of available technologies and systems to simplify work processes through all channels of communication. Review knowledge base content regularly and suggests improvements based on customer feedback to enhance support tool to enable a customer-centric approach. Support customers throughout their end-to-end journey, driving retail sales and delivering a first-class after-sales service. Participates in business initiatives across the team to optimise productivity and efficiencies.
Apply here: https://www.linkedin.com/jobs/view/2655770174/
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