Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
Jul 29 – Customer Success Jobs
Role: Director of Customer Success
Location: Remote, Chicago, IL, US
As a Director of Customer Success, you will ensure that customer satisfaction is achieved through courteous and effective communication, problem-solving, and efficient processes. Develop and report on customer success metrics across a variety of metrics and measures, working to continuously improve the results. Identify and implement technology and processes to scale implementations and channel partnership development. Remain current on industry trends and technical information, as well as the competitive landscape. Engage in the direct support, coaching, and development of direct reports. Collaborate with Sales and Marketing to identify new strategic growth opportunities. Manage the renewal process for channel partners. Effectively demonstrate detailed product knowledge and value of the product.
Apply here: https://www.linkedin.com/jobs/view/2661766721/
Role: Client Success Director
Location: Remote, United States
Organization: Happify Health
As a Client Success Director, you will monitor and manage ongoing client success metrics including user activation, usage, retention, marketing execution, service level agreements, and other commitments. Develop data-driven playbooks that drive client results and inform product roadmap. Own regular client meeting agendas and engage with clients both tactically and strategically to ensure program goals being met and day-to-day needs are managed. Monitor the client portal and other data points to track progress, identify needs and proactively work with Happify team and client to address. Collaborate with the client to deploy strategies for product adoption and will measure results, and engage internal resources to assist clients as appropriate. Identify marketing, communication, and referral touch points within clients’ organization and benefits ecosystem to streamline user experience and value.
Apply here: https://www.linkedin.com/jobs/view/2661763073/
Role: Customer Success Manager – Music & Entertainment
Location: London, England, United Kingdom
Organization: Realife Tech
As a Customer Success Manager, you will be managing a broad portfolio of our customer base in a confident manner, delivering maximum levels of client satisfaction and securing renewal. Create and deliver success plans and success reviews with your customers to optimize their usage of our platform. Managing the on-boarding process for your new clients and feature training for existing ones. Identifying opportunities to upsell new products or services to clients based on their evolving requirements. Work closely with the Head of Customer Success to refine and improve processes and being proactive in driving new projects and initiatives. Overseeing client KPIs and case study reporting, delivering actionable insights and key case studies that drive the satisfaction of each of your clients.
Apply here: https://www.linkedin.com/jobs/view/2661742874/
Role: Customer Success Manager
Location: Sydney, New South Wales, Australia
As a Customer Success Manager, you will orchestrate overall relationship with assigned clients, which will include Growing adoption, ensuring retention, and happiness. Become a Certified Splunk Architect to assist in driving your customers’ use cases and adoption. Build Customer Success Plans and establish critical goals to aid the customer in achieving their objectives and drive new usage of Splunk and upsell opportunities. Work with customers to provide expert deployment, operational standard methodologies and establish a Splunk Center of Excellence. Support Professional Services and Education Services with scoping, and selling follow-on, new service, and training opportunities. Act as the Splunk liaison for Splunk technical inquiries, issues, or escalations and work with the Account team to drive customer happiness.
Apply here: https://www.linkedin.com/jobs/view/2661746519/
Role: Customer Success Manager, APAC
Location: Sydney, New South Wales, Australia
As a Customer Success Manager, you will Increase usage horizontally and vertically by identifying areas of potential growth within each account. Prevent churn by maintaining strong and meaningful relationships with customers. This includes always having a pulse check on accounts that may need additional support temporarily. Collaborate with customers in a strategic manner to develop their success road map. Collaborate with your team, Marketing, Technical Success Managers, Product, and Support when appropriate. Identify product feedback from customers, spotting trends, and surfacing to help shape product road map.
Apply here: https://www.linkedin.com/jobs/view/2665615041/
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