Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
Aug 19 – Customer Success Jobs
Role: Customer Success Director
Location: Remote, Dallas, TX, US
As a Customer Success Director, you will maintain the customer success plan including maturity roadmap, key milestones, and value realization journey. Drive customer engagement and platform adoption across key users of Persado and ensures alignment of sponsorship from the customer to continue on the maturity path. Act as a “Trusted Advisor” to the customer to guide them on their maturation journey and consistently advocate for the customer’s outcomes. Drive consistent engagement with Persado users, key champions, and executive sponsors of Persado within customer organizations. Be a Persado expert on the product offerings; educating and onboarding new and existing teams/business units across the client on terminology, concepts, values and principles related to the “test and learn” creative process.
Apply here: https://www.linkedin.com/jobs/view/2686274511/
Role: Director of Customer Success
Location: Remote, Atlanta Metropolitan Area, US
As a Customer Success Director, you will translate customer insights into action items. Own the relationship of top accounts. Collaborate with department leaders across the company to deliver the needs of the customers. Oversee and assist with the creation of internal and external presentations. Personally, manage escalations from your direct reports, and follow a methodical escalation process to management. Build, manage, and inspire the local team to create an innovative and entrepreneurial work environment aligned with SecurEnds’ values and company culture. Serve as an escalation point for customer success issues. Proactively identify areas for innovation and improvement to help drive retention goals. Coach and mentor success team members through monthly 1:1s, weekly check-ins, and consistent communication.
Apply here: https://www.linkedin.com/jobs/view/2688518743/
Role: Senior Customer Success Manager
Location: Remote, London, England, United Kingdom
Organization: Looper Insights
As a Senior Customer Success Manager, you will be driving a world-class service for the customers. Understanding the customers’ business needs and creating solutions to support them. Lead strategic success planning for key clients. Continually strive for improvement in both the product and customer experiences. Adapt to each clients needs quickly, building a trusted relationship and creating champions for the product within the customers’ business. Work collaboratively as part of a close-knit supportive team, within the CS department and across the company.
Apply here: https://www.linkedin.com/jobs/view/2686233075/
Role: Senior Customer Success Manager
Location: Sydney, New South Wales, Australia
As a Senior Customer Success Manager, you will grow the customer’s businesses on Immutable X. Lead customers through the integration experience and help consult them on their blockchain/NFT designs to build the most successful business possible. Deeply understand the customers’ business and their needs, and help them maximize the success of their NFT business on Immutable X. Create a scalable playbook for customer success, working with the internal gaming and NFT content. Be a constant advocate for business customers of Immutable X. Be accountable for customer retention and expansion, increasing the lifetime value of existing customers through client management, forecasting, and driving growth through a variety of creative means (partnerships, connecting to ecosystem partners and investments, technical advice and design, relationship management, etc.).
Apply here: https://www.linkedin.com/jobs/view/2683700199/
Role: Customer Success Manager
Location: Remote, Australia
As a Customer Success Manager, you will be overseeing and partnering with a slice of the customer base to understand business objectives and deliver ROI throughout the entire customer lifecycle. Drive the expansion strategy to accelerate and increase ACV for existing Cascade customers. Perform rich, value-driving sessions with customers that deliver consultant-level results around strategy and technology. Create advocates by listening to customers closely and delighting them with the impactful product and user experiences. Develop playbooks and processes that ensure the GTM functions can scale to meet the needs of the customers, resulting in long-term strategic partnerships. Work with the marketing teams to commission new customer stories and narratives to feed an advocacy-led content marketing lifecycle to power growth.
Apply here: https://www.linkedin.com/jobs/view/2688341460/
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