Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
Sep 15 – Customer Success Jobs
Role: Director of Customer Success
Location: Remote, United States
As a Director of Customer Success, you will hire, lead and develop the US CSM team. Act as a key escalation point and exec sponsor for customers. Be responsible for building a predictable renewals engine in the US. Collaborate with GTM leadership to accelerate the growth as a business. Work very closely with the VP of Customer Success and Head of Customer Operations to define the long-term strategy of the team.
Apply here: https://www.linkedin.com/jobs/view/2714560247/
Role: Vice President of Client Services
Location: Chicago, IL, US
Organization: CuraLinc Healthcare
As a Vice President of Client Services, you will provide day-to-day oversight of a team of client relationship managers. Offer consultation and guidance related to client-specific needs and interests. Regularly evaluate and address team member performance. Support team members’ continuous development of product and industry-related knowledge. Manage the business relationship with a defined book of complex employer clients. Provide consultative recommendations to help clients maximize the value of the EAP. Develop and maintain an understanding of the role of CuraLinc’s product suite within the healthcare benefits landscape. Represent CuraLinc Healthcare in client and prospective client presentations. Serve as a thought partner to the SVP of client services and CuraLinc’s executive team.
Apply here: https://www.linkedin.com/jobs/view/2716765023/
Role: Senior Customer Success Manager
Location: London, England, United Kingdom
As a Senior Customer Success Manager, you will be responsible for end-to-end management of EMEA Strategic accounts, setting priorities and driving value and success for quality service. Ability to retain and grow the EMEA clients’ accounts portfolio on all levels: technical, business, support, and product, tracking risks and concerns, updating strategy and mitigating both internal and external problems. Work with clients directly, providing monthly and quarterly reviews, periodical reporting and presentation. Serve as the escalation point for customer issues to ensure they resolved quickly. Ensure customer feedback is communicated internally to enable ongoing improvement of Namogoo solutions. Understand the market trends and always keep up to date with the latest news and developments impacting the industry.
Apply here: https://www.linkedin.com/jobs/view/2715235957/
Role: Customer Success Manager
Location: London, England, United Kingdom
As a Customer Success Manager, you will work closely with the CS Agency Leads to ensure that the customers get what they need from Choreograph. You are the voice of the customer internally and responsible for the customer getting the service they deserve from the teams. Help the customers to understand the products and services and how they can leverage them to drive value. Drive a customer first and continuous improvement mindset to ensure we strive to be the best and the customer gets what they need from Choreograph. Act as a single point of contact to help customers leverage the broader teams via a consistent and reliable interface. Support in the running of quarterly business reviews and other customer-facing presentations and key engagements.
Apply here: https://www.linkedin.com/jobs/view/2715118058/
Role: Customer Success Consultant
Location: Sydney CBD, New South Wales, Australia
As a Customer Success Consultant, you will triage customer leads. Day to day contact with clients via inbound and outbound calls up to 80 dials per day to clarify customer information, details and request documentation. Accurate and detailed client data entry; and. Work as part of the team to develop and implement processes for business efficiencies.
Apply here: https://www.linkedin.com/jobs/view/2715149475/
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