Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
Oct 01 – Customer Success Jobs
Role: VP, Customer Success
Location: Atlanta, GA, US
As a VP of Customer Success, you will oversee the management, growth, and increased engagement of existing merchant accounts. Hire and develop the best possible account management team, including an initial target of 3+ US Account Managers/Analysts within the first 12 months. Ongoing management and development of overall Customer Success team/function. Be accountable for agreed revenue growth targets within the current customer base (through renewed contracts as well as additional workstreams). Own all core account metrics and goals to measure the performance of the Customer Success team (e.g., Net Promoter Scores). Interpret and articulate large datasets into meaningful insights. Passionately prioritize the service needs of the customers. Own client testimonials, references, and spearhead intros to additional opportunities/regions.
Apply here: https://www.linkedin.com/jobs/view/2665397407/
Role: Customer Success Director
Location: New York, United States
Organization: Genius Sports
As a Customer Success Director, you will mentor and inspire a team of high-performing Customer Success Managers. Hire and onboard new team members who will quickly become strong individual contributors. Own the ultimate success of the customers, including product adoption, retention, and growth opportunities. Ensure that customers derive maximum value from their investments with us and fully leverage the products on an ongoing basis. Develop a trusted advisor relationship with key customer stakeholders and executive sponsors to fully understand the publishers’ business strategies and measurements for success. Serve as a customer advocate internally while effectively collaborating with internal teams including product management, sales, creative, marketing, and engineering.
Apply here: https://www.linkedin.com/jobs/view/2710272148/
Role: Senior Customer Success Manager
Location: Remote, United Kingdom
As a Senior Customer Success Manager, you will create and develop new processes that allow the users to easily onboard and learn the product in the shortest time to impact. Work closely with the different teams at Aula including Account Management, Sales, Operations, and Product, and have interesting, complex conversations about improving Educator Success (focused on retention, satisfaction). Use data to make informed decisions around how we should be designing the processes and where the users are struggling in the product and creating communications out to users to help them at those points. Have conversations with the users to help them through the product and be an Aula advocate. You will always be in meeting with the users – wanting them to achieve their business objectives, advise them on best practices and act as the voice of the customers internally.
Apply here: https://www.linkedin.com/jobs/view/2739784731/
Role: Associate Customer Success Manager (Remote)
Location: Remote, London, England, United Kingdom
As an Associate Customer Success Manager, you will maintain complete ownership over an assigned Book of Business of Enterprise customers. Be responsible for key customer success metrics including NPS, account growth, forecasting, and revenue retention. Build strong reference-able working relationships with your clients from entry-level to C-level executive. Conduct strategic business reviews with your clients to implement plans that drive success within their business. Become a trusted adviser for your clients by utilizing high levels of integrity, and follow-through. Work with cross-functional teams across Sales, Client Success, SBD, and Marketing to deliver the best experience for your clients and raise key metrics, like company NPS.
Apply here: https://www.linkedin.com/jobs/view/2739929555/
Role: Customer Success Manager
Location: Remote, Sydney, New South Wales, Australia
Organization: Smart Communications
As a Customer Success Manager, you will be building strong relationships with assigned customers. Renewal Retention & Forecasting. Managing and reporting on the status, risk factors, and overall health of owned customer relationships. Supporting the development and implementation of repeatable and scalable Customer Success processes. Strategies for expanding the footprint of Smart Communications customers. Identifying upsell opportunities for net-new license and services engagements.
Apply here: https://www.linkedin.com/jobs/view/2702296113/
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