Global Customer Success Jobs

IN RESPONSE TO COVID-19

We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!

ALL THE BEST with your Job Hunt. And, Stay Safe!

  • Oct 12 – Customer Success Jobs
    Talent Team
    Oct 12, 2021 | 2 min read

    Role: Vice President of Customer Success 
    Location: Remote, United States 
    Organization: 
    Seamless.AI
    As a Vice President of Customer Success, you will set the overall vision and strategic plan for the Customer Success organization, focusing on increasing product adoption, leading a positive customer experience, and driving growth. Define and optimize the customer lifecycle by driving programs and initiatives to improve engagement approaches based on customer segmentation while leading a culture of continuous improvement. Build and lead a world-class team, developing a company-wide customer success program that integrates processes, content, and data to/from stakeholder organizations (e,g., Marketing, Sales, and Product/Engineering). Provide strategic direction on revenue expansion in accounts through cross-sell and up-sell opportunities. Standardize data collection and interventions for each point in the customer journey. 
    Apply here: https://www.linkedin.com/jobs/view/2752483817/  


    Role: Customer Success Manager 
    Location: San Francisco, CA, US 
    Organization: 
    Lattice
    As a Customer Success Manager, you will be responsible for managing, upselling, and retaining strategic customers. Guide customers through each stage of the Lattice experience, with the key focus on a successful implementation. Develop a strong working knowledge of the product and speak fluently about performance management and Lattice best practices, acting as a trusted advisor for your customers. Provide Lattice training and education to customers to help them achieve their performance management goals. As a part of this, you will keep the customers informed on product updates. Act as a customer advocate to the product team by collecting and sharing customer feedback and ideas. Maintain high levels of customer engagement and satisfaction with a focus on customer dedication and loyalty. 
    Apply here: https://www.linkedin.com/jobs/view/2746622099/


    Role: Customer Success Manager: Strategy 
    Location: Sydney, New South Wales, Australia (Hybrid) 
    Organization: 
    integrity
    As a Customer Success Manager, you will work with the Strategy team to develop digital marketing strategies for some of Australia’s most well-known not-for-profits and for-purpose businesses, Meet with clients to deliver project updates and advise them on opportunities and risks in the implementation of their digital strategy. Deliver projects that have a real impact on organizations: fundraising strategies, email journeys, website content, audience insight reports. Work in an organization that values teamwork, that lives its values, and that will champion your growth in the long term. 
    Apply here: https://www.linkedin.com/jobs/view/2746607634/


    Role: Customer Success Manager 
    Location: Brisbane, Queensland, Australia (Hybrid) 
    Organization: 
    etrainu
    As a Customer Success Manager, you will build strong relationships with the clients to understand their needs and ensure their success with etrainu. Serve as the main point of contact and liaison between clients and the rest of the etrainu team. Take ownership of new accounts and manage their onboarding. Stay in touch with clients to ensure that they’re realising the full potential of etrainu. 
    Apply here: https://www.linkedin.com/jobs/view/2744658955/


    Role: Customer Success Manager 
    Location: Fleet Street, England, United Kingdom 
    Organization: 
    EY
    As a Customer Success Manager, you will develop a baseline of a client’s past, present, and planned tech-enabled solution deployments. Partner with the Account Executive / Account Technology Leader to build and execute the strategic account plan to execute the support coverage model, consumption roadmap & delivery execution oversight. Ensure value realization of a customer’s EY investment through consumption, operational health and customer experience. Collaborate across EY groups bringing the best-of-EY to the account. Build knowledge and expertly represent EY’s Field of Play and Business Product go-to-market strategy. Using knowledge of EY tech-enabled solutions as well as market awareness and research drive a tech-enabled account acceleration plan. 
    Apply here: https://www.linkedin.com/jobs/view/2745645238/

    Customer Success Manager

    Vice President of Customer Success

    Posted By SmartKarrot’s
    Talent Team
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  • Nov 26 – Customer Success Jobs
    Talent Team
    Nov 26, 2021 | 2 min read

    Role: Customer Success Director 
    Location: Remote, Raleigh, NC, US 
    Organization: 
    Onna
    As a Customer Success Director, you will become an expert on the Onna platform and integrations, while keeping up with industry trends and competitors. Serve as the trusted point of contact for Onna’s strategic key customers across the customer lifecycle; on-boarding, adoption, advocacy, and renewal. Coach customers to be product experts and train their teams on the Onna platform so they become increasingly self-sufficient. Drive organic growth and expansion within assigned customer accounts; proactively identify and facilitate additional revenue opportunities to enable customers to maximize their value. Proactively identify account risks and develop mitigation plans (coordinating activities internally within Onna and externally with customers) to resolve. 
    Apply here: https://www.linkedin.com/jobs/view/2813294899/


    Role: Customer Success Manager 
    Location: Remote, San Francisco Bay Area, US 
    Organization: 
    Windfall
    As a Customer Success Manager, you will oversee the onboarding of new accounts and ensure a successful implementation for the lifetime of the account. Help the product and engineering team continue to deliver new products at the highest quality. Proactively reach out to customers with ideas and solutions on how to leverage the product to improve their internal processes, workflows, and customer acquisition. Perform focused research on US households to help validate the model and dataset. Build relationships and maintain the health of your accounts. Develop relevant content related to data-driven fundraising best practices. 
    Apply here: https://www.linkedin.com/jobs/view/2808041598/


    Role: Customer Success Manager 
    Location: Manchester Area, United Kingdom (Hybrid) 
    Organization: 
    AQA
    As a Customer Success Manager, you will be onboarding all newly registered customers by supporting them to become fully engaged with and active users of UAS. Minimizing churn by retaining existing customers and reactivating dormant customers. Identifying opportunities to grow usage of UAS within the existing customer base. Working with Marketing and Sales teams to develop acquisition and growth strategies as identified through customer insight and analysis. Identifying, collecting, interpreting, and reporting on customer data and progress made against objectives, tailoring reports and insight gained to meet a range of audience needs. 
    Apply here: https://www.linkedin.com/jobs/view/2808008142/


    Role: Customer Success Manager 
    Location: London, England, United Kingdom 
    Organization: 
    Tipalti
    As a Customer Success Manager, you will manage multiple clients during multiple stages of their product journey including rolling out new features, enhancements, integrations, and from ramping to full adoption. Knowledgeable and understand the goals and priorities of the company in order to drive client success. Ability to assess priority and act quickly. Results-oriented and exceeds quarterly goals. Must be both client-focused and technically savvy. Work cross-functionally to solve client issues. Be a partner in the organization. Work with our sales, marketing, product, and operations teams to continuously optimize the business. 
    Apply here: https://www.linkedin.com/jobs/view/2808044747/


    Role: Customer Success Manager 
    Location: Halifax, NS, Canada 
    Organization: 
    LifeWorks
    As a Customer Success Manager, you will achieve identified revenue and growth targets. Respond to client inquiries & service requests pertaining to their programs and services. Responsible for the execution of client contracts and programs. Responsible for program governance including the review of internal reporting and identification of issues. Managing the renewal process with appropriate internal teams. Responsible for execution of manager and employee orientations (delivered telephonically or by webinar) where appropriate, as well as follow-up on trauma, WPT initiatives, etc. Act as a liaison with internal departments to resolve issues that may arise with clients. Managing and coordinating Quality Assurance Reviews. 
    Apply here: https://www.linkedin.com/jobs/view/2813819863/

    Customer Success Director

    Customer Success Manager

    Posted By SmartKarrot’s
    Talent Team
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  • Nov 25 – Customer Success Jobs
    Talent Team
    Nov 25, 2021 | 2 min read

    Role: Customer Success Director- Remote- US 
    Location: Remote, New York, United States 
    Organization: 
    Foodsmart
    As a Customer Success Director, you will ultimately be responsible for nurturing and growing the relationships with the health plan and employer customers and ensuring their long-term viability. Ensure the clients hit or exceed their account performance goals and secure client renewals. Execute effectively and efficiently with a high degree of professionalism and an entrepreneurial mindset. Identify and problem-solve roadblocks before they become barriers to client success. Listen intensely and ask questions to strategically identify how we can grow and expand within the client’s membership. Work collaboratively, internally, and externally, with various teams such as Implementation, User Marketing, Analytics, Product, and Engineering to deliver against customer expectations. 
    Apply here: https://www.linkedin.com/jobs/view/2806916773/  


    Role: Director of Customer Success 
    Location: New York, NY, US 
    Organization: 
    Michael Page
    As a Director of Customer Success, you will manage, develop, recruit, and train staff. Define CS processes, team KPI structure. Build and maintain relationships with key stakeholders and grow the business. Identify ongoing problems within the client’s organization and provide solutions to solve them. Conduct presentations, training’s and client demonstrations of best practice. Ensuring the renewal process is smooth by having quarterly wellness checks with client. Provide an exceptional customer experience for the clients through all stages of the process. 
    Apply here: https://www.linkedin.com/jobs/view/2807517925/


    Role: Director, Customer Success – EMEA 
    Location: London, England, United Kingdom 
    Organization: 
    Samsara
    As a Director of Customer Success, you will define and drive global strategy for the Customer Success team in EMEA. Hire, develop, and retain a team of Implementation Consultants and Customer Success Managers across Europe. Own the overall success of implementations and ongoing management, ensuring a world-class customer experience. Manage and prioritize work based on sales and activity pipelines as well as data analysis across teams. Collaborate cross-functionally to rapidly improve the customer experience. Champion, role model, and embed Samsara’s cultural principles (Obsess Over the Customer, Build for the Long Term, Growth Mindset) as we scale globally and across new offices. Lead an inclusive, engaged, and high-performing team. 
    Apply here: https://www.linkedin.com/jobs/view/2807438391/


    Role: Customer Success Manager – UK 
    Location: Remote, London, England, United Kingdom 
    Organization: 
    Spendesk
    As a Customer Success Manager, you will manage, grow and nurture a portfolio of customers. Push new use cases and new product features to generate up. Sell opportunities. Identify customers at risk to minimize churn & contraction. Identify and work with accounts that are not fully utilizing the platform. Contribute to the product’s development by transmitting client’s feedback to both tech and product teams: you are the customer’s voice. Work on the up-selling strategy and train your teammates on best practices. 
    Apply here: https://www.linkedin.com/jobs/view/2807501876/


    Role: Customer Success Manager 
    Location: Remote, Australia 
    Organization: 
    Gigescape
    As a Customer Success Manager, you will own overall relationship with digital nomads, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction. Establish a trusted and strategic advisor relationship to help drive the continued value of the products and services. Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team. Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings. Maintain existing customer success metrics and data as directed. 
    Apply here: https://www.linkedin.com/jobs/view/2811791089/

    Customer Success Director

    Customer Success Manager

    Director of Customer Success

    Posted By SmartKarrot’s
    Talent Team
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  • Nov 24 – Customer Success Jobs
    Talent Team
    Nov 24, 2021 | 2 min read

    Role: Vice President, Customer Success  
    Location: Alpharetta, GA, US (On-site) 
    Organization: Global Payments Inc.
    As a Vice President of Customer Success, you will be responsible for building and sustaining the strategic relationship with our customers and the revenue. Maintain a high level of knowledge and understanding of our industry, business, market. Coach team members to be the expert on our client’s business, strategy, goals, objectives, and organization/contacts. Ensure team is densifying white space opportunities to optimize client’s business performance while growing our revenue. Guide the development, execution, and maintenance of tailored Account Growth Plan and Playbook. Support driving revenue-generating opportunities through Salesforce stages to closure. 
    Apply here: https://www.linkedin.com/jobs/view/2805495030/


    Role: Director, Customer Success (Remote) 
    Location: Remote, United States 
    Organization: Caroo
    As a Director, Customer Success, you will develop account management playbook for an evolving tech-enabled product and growing membership base. Collaborate with sales leadership to design account handoff processes. Design and implement account tiers, ensuring each account is served efficiently and effectively based on size. Hire, train, and retain a team of account managers. Implement and maintain account management compensation structures designed to drive behavior in line with business goals. 
    Apply here: https://www.linkedin.com/jobs/view/2810817219/


    Role: Customer Success Director 
    Location: London, England, United Kingdom (Hybrid) 
    Organization: Talentful
    As a Customer Success Director, you will responsible for all commercial conversations within your high-tiered and strategic partnership portfolio. Nurture the customers by demonstrating the value Talentful can provide. Understand and develop the customer journey, making sure they have a white-glove experience. Understand and capture your customers’ challenges and objectives, and position Talentful’s potential solutions. Manage a small team of Customer Success Managers, enabling them to grow and achieve their targets. Work with the Talent Directors to scale their teams’ revenue by supporting commercial conversations. Create account plans for your portfolio of customers, with the aim to create genuine value and maximize revenue potential. Identify and react to risks and opportunities within your portfolio, to ensure the longevity of the partnerships. 
    Apply here: https://www.linkedin.com/jobs/view/2804881602/


    Role: Customer Success Manager (Remote) 
    Location: Remote, London, England, United Kingdom 
    Organization: Relativity
    As a Customer Success Manager, you will define the business value goals for a customer; craft a strategic plan to pursue those goals. Plan and lead customer meetings, including Quarterly Business Reviews. Understand customer usage and account health to proactively mitigate any renewal risk or product churn. Identify end-user challenges or requests and proactively connect the customer with Relativity SMEs. Work with Account Managers to build and execute annual Success Plans for their accounts. Analyze data to identify trends and trigger opportunities to drive adoption with the customer. Provide oversight to complex initiatives, such as new product configuration/onboarding, upgrades, etc. Act as an internal customer advocate working closely with leadership to foster a company-wide culture of customer success. 
    Apply here: https://www.linkedin.com/jobs/view/2810427309/


    Role: Customer Success Consultant 
    Location: Melbourne, Victoria, Australia (Hybrid) 
    Organization: Compass Education
    As a Customer Success Consultant, you will manage the overall workflow for implementation, training, and account management of assigned signature schools. Implementation of new modules with customers. Complete onsite/remote training sessions & account management visits. Ensure the highest level of service for your portfolio of clients. Ensure all schools in your portfolio are active promoters of the platform. Build relationships with school leadership to ensure product rollout success. Provide clear notes and feedback and escalate customer concerns appropriately. Provide phone, email, and in-person support to Customers when needed. Escalate concerns appropriately to ensure maximum customer satisfaction. 
    Apply here: https://www.linkedin.com/jobs/view/2805476446/

    Customer Success Consultant

    Customer Success Director

    Customer Success Manager

    Director of Customer Success

    Vice President of Customer Success

    Posted By SmartKarrot’s
    Talent Team
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