Global Customer Success Jobs

IN RESPONSE TO COVID-19

We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!

ALL THE BEST with your Job Hunt. And, Stay Safe!

  • Dec 16 – Customer Success Jobs
    Talent Team
    Dec 16, 2021 | 3 min read

    Role: Vice President of Customer Success 
    Location: Alpharetta, GA, US (Hybrid) 
    Organization: 
    Bakkt
    As a Vice President of Customer Success, you will set the overall vision and strategic plan for the Customer Success organization, focusing on increasing product adoption, leading a positive customer experience, and driving growth. Define and optimize the customer lifecycle by driving programs and initiatives to improve engagement. Provide strategic direction on revenue expansion in accounts through cross-sell and up-sell opportunities. Guide and complete full renewal lifecycle, from opportunity identification to negotiation to close, with a preference for early or multi-year renewals. Build a customer advocacy program to solicit feedback and foster VP+ relationships within all Tier I accounts. Consistent development of their team by leading and modeling the best practices for managing the customer journey. 
    Apply here: https://www.linkedin.com/jobs/view/2841092259/


    Role: Head of Customer Success 
    Location: California, United States (Remote) 
    Organization:
    Nifty’s
    As a Head of Customer Success, you will build and grow a team of professionals in the areas of customer support, community support, and customer success. Serve as the point of escalation for any complex or intricate customer issues or troubleshooting. Monitor and report on the progress and ‘health’ of all users across the organization. Partner and collaborate with Product and Marketing to develop a user engagement strategy that harmonizes the Customer Success team’s focus on user happiness and revenue. Synthesize customer feedback and identify key opportunities based upon the organization’s needs to influence product strategy and direction. Analyze and understand customer churn and work to implement solutions to remedy. Deliver targets and key metrics through operational excellence. 
    Apply here: https://www.linkedin.com/jobs/view/2844160420/


    Role: Customer Success Manager 
    Location: United Kingdom Remote 
    Organization: 
    Bitrise
    As a Customer Success Manager, you will be the trusted partner and advocate within Bitrise for some of the largest customers. Understand the technical and business challenges of the customers to ensure they are adopting and deriving maximum value from the products. Serve as the primary contact for your customers including overseeing successful onboarding, training of platform end-users, and act as an escalation point on post-go-live support. Work cross-functionally with the Bitrise team to resolve customer issues that may arise. Help to identify any at-risk customers and create mitigation plans to ensure their success. Be a representative of the voice of the customer to provide feedback to the product, sales and marketing teams. 
    Apply here: https://www.linkedin.com/jobs/view/2838234965/


    Role: Customer Success Manager – Enterprise, Parsec 
    Location: Remote, United Kingdom 
    Organization: 
    Unity
    As a Customer Success Manager, you will understand the Customers’ business challenges, objectives, and operations to partner with them to get the most value from the products. Meet or exceed the retention and expansion targets of the High-Touch segment. Manage and engage with a portfolio of approximately 50 customers to own, monitor, and report on customer health and other critical metrics. Monitor your portfolio to identify risks and chances to define shared success plans or risk mitigation plans with specific Customers. Work with Unity’s Enterprise / Strategic Account teams during the sales process to communicate the value to customers, and prepare them for onboarding, and on an ongoing basis to identify cross-selling opportunities to new departments and affiliates. 
    Apply here: https://www.linkedin.com/jobs/view/2841322869/


    Role: Customer Success Manager 
    Location: Sydney, New South Wales, Australia Hybrid 
    Organization: 
    Smartly.io
    As a Customer Success Manager, you will act as the main point of contact for customers in the assigned territory to deliver an exceptional customer experience and ensure they get the most value out of their social advertising. Experience building and maintaining relationships, while working to mitigate churn and drive engagement and renewals. Collaborate effectively across functions including Sales, Marketing, Technical Solutions, Services, Product and Engineering. Be the voice of customers to inform the sales process and product roadmap. Help Smartly.io build a world-class Customer Success organization; contribute to build a library of knowledge that differentiates us from competitors and helps win and retain customers, optimize existing processes within the company and actively enhance all Customer Success initiatives. 
    Apply here: https://www.linkedin.com/jobs/view/2754581504/

    Customer Success Manager

    Head of Customer Success

    Vice President of Customer Success

    Posted By SmartKarrot’s
    Talent Team
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  • Jan 21 – Customer Success Jobs
    Talent Team
    Jan 21, 2022 | 2 min read

    Role: Director of Customer Success 
    Location: Remote, United States 
    Organization: Twingate
    As a Director of Customer Success, you will hire a team of talented customer success managers and leaders. Build sustainable and scalable customer success systems to support both our high growth and enterprise customer base. Help set and track towards company-wide expansion, retention, and churn metrics. Work cross-functionally with sales to ensure successful deployments across Twingate’s largest deployments. Work closely with product leadership to help deliver roadmap feature requests across the entire customer base. Enable the customer success team to have the proper marketing and design resources necessary to build client-facing collateral and end-user training materials. 
    Apply here: https://www.linkedin.com/jobs/view/2885159526/


    Role: Director of Customer Success 
    Location: Chicago, IL, US (On-site) 
    Organization: William Blair
    As a Director of Customer Success, you will establish a new world-class customer success team of high-performing CSMs with deep industry expertise that can deliver client value. Create and execute a talent strategy that recruits, onboards, and develops diverse talent. Develop a differentiated and multi-channel customer journey across the client lifecycle. Build strong customer relationships to understand the market needs and drive the voice of the customer internally to influence investment and product strategy. Represent Customer Success at leadership and executive meetings to deliver an organization value proposition to drive new business and positive outcomes. Monitor and report monthly on the overall customer health, productivity, adoption, expansion opportunities, and execution of Customer Success Plans. 
    Apply here: https://www.linkedin.com/jobs/view/2883576549/


    Role: Senior Customer Success Manager 
    Location: London, England, United Kingdom Hybrid 
    Organization: Zeelo
    As a Senior Customer Success Manager, you will build account strategy, working closely with other cross-functional teams in development and execution. Identify and nurture opportunities to expand the commercial activities within an account. Have a complete understanding of Zeelo’s service offering and continuously find smarter solutions to client needs. Coordinate the launch of new services, ensuring alignment between operations, product and marketing teams. Ensure client expectations are met, activities are prioritized efficiently to deliver top-tier service and support. Relentlessly looking for new ways to deliver value to the clients, using data to make optimizations, and providing world-class support. Be the voice of the customer within the Product team to ensure current and future client requirements are met. 
    Apply here: https://www.linkedin.com/jobs/view/2885103057/


    Role: Customer Success Manager 
    Location: London, England, United Kingdom (Hybrid) 
    Organization: OpenPayd
    As a Customer Success Manager, you will be maintaining a portfolio of existing or starting customers. Updating or amending the Openpayd platform/back office when required. Managing the delivery of issues solved by the operations team. Building relationships with the existing clients in order to meet revenue forecasts, increase the revenue and their satisfaction. Establishing and maintaining long-term customer relationships providing best practice advice to improve their operations and initiatives and monitoring outcomes for Openpayd. Initiating and participating in account planning sessions with both internal teams and client’s key stakeholders. Capturing new customer requirements in order to improve revenue and satisfaction. Monitoring client communication channels and proactively assisting customers. 
    Apply here: https://www.linkedin.com/jobs/view/2783558171/


    Role: Customer Success Manager 
    Location: Sydney, New South Wales, Australia (Hybrid) 
    Organization: STREAM Recruitment
    As a Customer Success Manager, you will manage a book of customers with the primary goal of retaining customers by discovering best-fit features and use cases to drive high-impact results. Conduct client demonstration sessions designed to address the individual needs of the account with a consultative approach. Grow account revenue, both directly and indirectly; up-sell and cross-sell appropriate features and products. Drive optimal engagement and ensure the best customer experience through the client life cycle. 
    Apply here: https://www.linkedin.com/jobs/view/2886068318/

    Customer Success Manager

    Director of Customer Success

    senior customer success manager

    Posted By SmartKarrot’s
    Talent Team
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  • Jan 20 – Customer Success Jobs
    Talent Team
    Jan 20, 2022 | 2 min read

    Role: Customer Success Director 
    Location: Pennsylvania, United States 
    Organization: Globality, Inc.
    As a Customer Success Director, you will serve as the lead point of contact for all customer account management matters. Support clients through early stages of Globality trial through to enterprise-wide adoption, including providing client trainings, close co-operation throughout adoption, pro-active identification and mitigation of possible challenges to adoption, issue escalations, etc. Build and maintain strong, long-lasting relationships with assigned clients. Identify key customer stakeholders and develop strategies to build trusted advisor relationships with them. Understand client requirements in the context of product functionality and appropriately liaise with product and engineering teams to implement those. Prepare regular reports on account status. Collaborate with sales, marketing, and category teams to identify and grow opportunities within assigned clients. 
    Apply here: https://www.linkedin.com/jobs/view/2883869902/


    Role: Director, Customer Success 
    Location: Austin, Texas Metropolitan Area, US (Hybrid) 
    Organization: Buildxact
    As a Director of Customer Success, you will define, measure and analyze the key metrics within the Customer Success and Support team that directly contribute to delightful customer experiences. Increase customer retention and satisfaction scores in North America. Collaborate with and support the Customer Success and Support team to understand and document Buildxact’s customer’s business objectives and processes and continually optimize for the customer experience metrics. Work to build out a platform of self-help content to allow Buildxact to support and nurture customers at scale. Explore and extract key platform usage data to support data driven customer insights and develop, implement, and measure the effectiveness of changes to key processes. 
    Apply here: https://www.linkedin.com/jobs/view/2883362036/


    Role: Customer Success Manager 
    Location: London, England, United Kingdom 
    Organization: Blueshift
    As a Customer Success Manager, you will build strong customer relationships and successfully onboard customers, assisting them with project planning, technical setup, training, and more. Structure and manage project plans for successful onboarding and product adoption. Conduct engaging product demos to new customers and existing accounts. Increase customer retention by conducting regular check-in calls for tactical items and perform quarterly health checks for strategic reviews. Maintain a deep understanding of the product and communicate with customers about the most relevant features/functionality for their specific business needs. Work closely with Product and Engineering teams on identification and tracking of enhancement requests and bugs. Develop and constantly improve processes to engage customers and provide recurring value. 
    Apply here: https://www.linkedin.com/jobs/view/2883837312/


    Role: Senior Customer Success Manager 
    Location: Manchester, England, United Kingdom 
    Organization: Matillion
    As a Customer Success Manager, you will manage a book of Enterprise customers, driving account health, consumption and revenue growth. Guide customers proactively along their data Integration journey using Matillion products. Drive plans, strategies, positive outcomes with Customer Success tools including success plans, customer journeys, playbooks, etc. Use your strong Executive presence to build relationships with Customers’ C-suite and hold highly impactful EBRs. Create, own and follow through success plans that drive strategic results. Persuade customer participation in Advisory Boards, case studies, testimonials. Identify and own resolution of internal and external challenges, opportunities as they arise. Use your creative mindset to find new ways to improve customers’ use, satisfaction, consumption of Matillion products. 
    Apply here: https://www.linkedin.com/jobs/view/2827837896/


    Role: Customer Success Consultant 
    Location: Melbourne, Victoria, Australia (On-site) 
    Organization: Domain
    As a Customer Success Consultant, you will engage in document processing procedures required to prepare contracts for use on the platform. Maintain a high level of quality control. Support users and internal team members by responding to a wide range of enquiries. Problem solve or assess a variety of challenges that arise day-to-day to achieve an outcome for the customers. Identify potential process and system changes to improve future user experience. Document potential bug fixes/features. Communicate issues to development and sales teams. 
    Apply here: https://www.linkedin.com/jobs/view/2884159739/

    Customer Success Consultant

    Customer Success Director

    Customer Success Manager

    Director of Customer Success

    Posted By SmartKarrot’s
    Talent Team
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  • Jan 19 – Customer Success Jobs
    Talent Team
    Jan 19, 2022 | 2 min read

    Role: Director of Customer Success 
    Location: Nashville Metropolitan Area, US (Hybrid) 
    Organization: LNCsearch
    As a Director of Customer Success, you will manage the workflow of the call center and ensure compliance with established benchmarks and standards. Implement call center and interdepartmental initiatives to enhance operational efficiency and delivery of quality call center performance. Review, investigate and resolve complex inquiries regarding member and provider services issues for internal and external customers. Develop and implement policies and procedures to ensure compliance with all contractual requirements, laws and regulations, and quality standards. Identify process and infrastructure needs to support existing and new business initiatives. Evaluate various statistical and financial reports to identify utilization trends and recommend operational improvements to management. 
    Apply here: https://www.linkedin.com/jobs/view/2879459635/


    Role: Director Of Client Success 
    Location: Remote, United States 
    Organization: WizeHire
    As a Director of Client Success, you will advocate for the customer journey and implement positive change to the customer lifecycle. Drive customer adoption of the platform. Work closely with the VP of Client Success and various leaders to align on strategy and develop scalable growth. Proactively find ways to improve the performance of the Customer Success team. Optimize and drive value to the customers by aligning with internal teams. Function as the voice of the customer. Implement procedures that help us scale quickly and proficiently. 
    Apply here: https://www.linkedin.com/jobs/view/2882704716/


    Role: Customer Success Manager – French speaker – Remote 
    Location: Remote, United Kingdom 
    Organization: Redis
    As a Customer Success Manager, you will be the primary lead for our high-value customers; you will also be responsible for building strong relationships with your counterparts and partners and becoming their trusted advisor. Lead the onboarding to help clients’ start using Redis technological platform and drive adoption. Project-manage and provide world-class guidance and solutions for new clients’ integrations and post-launch expansion initiatives. Work closely with your commercial team counterparts to identify business goal opportunities and develop account strategy. Identify and mitigate churn risk proactively. 
    Apply here: https://www.linkedin.com/jobs/view/2882178090/


    Role: Customer Success Manager 
    Location: Brisbane, Queensland, Australia 
    Organization: Lightspeed Commerce
    As a Customer Success Manager, you will guide and coach your customers through their journey to adopt Lightspeed’s technology. Successfully onboard new customers delivering ‘go-live’ dates on time. Maximize customer retention by providing excellent customer service, product knowledge and driving best practice. Proactively identify opportunities with your portfolio of merchants for up-sell or churn mitigation. Stay engaged with your portfolio of customers – driving product usage and maintaining customer advocacy. Develop a comprehensive understanding of the customers in your portfolio, using that knowledge to help drive positive change to the products and processes. 
    Apply here: https://www.linkedin.com/jobs/view/2879853224/


    Role: Customer Success Manager 
    Location: Melbourne, Victoria, Australia Remote 
    Organization: Turnitin
    As a Customer Success Manager, you will manage contract renewals and new business growth within existing HE accounts. Build, and execute, proactive account plans in order to identify opportunities for your customers to expand and increase the value they obtain from the services and define actions to utilize these opportunities. Be creative and proactive in ways to communicate to your customers to make sure your portfolio is constantly positively informed of the capabilities Turnitin can offer. Communicate and collaborate effectively across all internal teams. Ensure that accurate monthly, quarterly, and annual forecasts are provided to your manager. Understand and follow key educational trends and legislation in the territory and use this knowledge to identify opportunities for yourself and the wider team. 
    Apply here: https://www.linkedin.com/jobs/view/2882182522/

    Customer Success Manager

    Director of Client Success

    Director of Customer Success

    Posted By SmartKarrot’s
    Talent Team
    0 comment 0

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