Global Customer Success Jobs

IN RESPONSE TO COVID-19

We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!

ALL THE BEST with your Job Hunt. And, Stay Safe!

  • May 09 – Customer Success Jobs
    Talent Team
    May 9, 2022 | 2 min read

    Role: Director of Customer Success
    Location: Chicago, IL, US (On-site) 
    Organization: William Blair
    As a Director of Customer Success, you will establish a new world-class customer success team of high-performing CSMs with deep industry expertise that can deliver client value. Create and execute a talent strategy that recruits, onboards, and develops diverse talent. Create end-user engagement and education strategy that results in achieving product/solution adoption goals. Develop a differentiated and multi-channel customer journey across the client lifecycle. Build strong customer relationships to understand the market needs and drive the voice of the customer internally to influence investment and product strategy. Represent Customer Success at leadership and executive meetings to deliver organization value proposition to drive new business and positive outcomes. Identify key trends, risks, opportunities and create action plans to mitigate during quarterly reviews. 
    Apply here: https://www.linkedin.com/jobs/view/2883576549/


    Role: Customer Success Manager 
    Location: Remote, United States 
    Organization: EveryPig, Inc.
    As a Customer Success Manager, you will understand customer outcomes by communicating with customers, analyze customer health metrics, run NPS and gather other feedback via Intercom, email, SMS, Zoom, and other methods. Represent the voice of the customer to provide input into every core product, marketing, and sales process. Collaborate closely with team members support renewals and expansion opportunities. Serve as the primary contact for the on-boarding of new customers, the training of platform end users, as well as post-go-live support. Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow the customer base. Being the main point of contact between the company and a number of named enterprise accounts. 
    Apply here: https://www.linkedin.com/jobs/view/3061549360/


    Role: Customer Success Manager 
    Location: London, England, United Kingdom (On-site) 
    Organization: Tahora
    As a Customer Success Manager, you will be responsible for leading the roll-out of Tahora within the clients. Develop and manage relationships with the client stakeholders to deliver regular communications, manage and support Tahora events, deliver marketing materials and maximize onboarding success. Monitor client KPIs and targets to ensure success. Leading on the Tahora onboarding and communications by working with the client’s internal marketing teams to devise a strategy for launch and onboarding and promote Tahora internally to their workforce. Curate and manage the business messaging to appeal to the appropriate stakeholders. Play a key part in product development providing a voice for customers and stakeholders. Be the main point of contact for clients when supporting rollouts, success, and an all round great experience. 
    Apply here: https://www.linkedin.com/jobs/view/3068385033/


    Role: Customer Success Manager 
    Location: Brisbane, Queensland, Australia (On-site) 
    Organization: Vision6
    As a Customer Success Manager, you will build and maintain strong relationships with ideal customers focussed squarely on value creation and customer retention. Engage with new top prospects, understand their pain points, and facilitate appropriate resourcing to help them achieve success with Vision6. Identifying ways to improve new account conversions, expansion revenues, customer onboarding, and support systems and processes. Help manage and facilitate RFPs requests with the broader team. Manage client presentations, including information discovery sessions and product demonstrations as required. Leading and motivating a small team of customer success gurus to ensure the best possible outcomes for the customers and their personal development. 
    Apply here: https://www.linkedin.com/jobs/view/3068395127/


    Role: Client Success Manager – PPC/SEM 
    Location: Brisbane, Queensland, Australia (On-site) 
    Organization: RankingCo
    As a Client Success Manager, you will build and foster great working relationships with a stable base of clients. Manage a diverse range of paid search & social campaigns. Identify opportunities to grow leads and improve the profitability of all campaigns. Produce consistent brand messaging and tracking, across all PPC channels. Educate the agency and clients on digital marketing and search best practices. Generate client reports for all major metrics. Curating and documenting agency processes & procedures. 
    Apply here: https://www.linkedin.com/jobs/view/3068355628/

    client success manager

    Customer Success Manager

    Director of Customer Success

    Posted By SmartKarrot’s
    Talent Team
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  • May 23 – Customer Success Jobs
    Talent Team
    May 23, 2022 | 2 min read

    Role: Director of Customer Success – North America
    Location: New York, NY, US (On-site) 
    Organization: 
    Leapsome
    As a Director of Customer Success, you will establish the best customer experience across the customer journey with onboarding, support, account management and upselling and turn the customers into advocates. Enable and coach an excellent team of customer success rockstars to be successful and effective at scale and help them to grow and develop on an individual, professional level. Monitor and improve customer success KPIs, and work to make customer success processes and structures scalable. 
    Apply here: https://www.linkedin.com/jobs/view/3089741012/


    Role: Customer Success Manager 
    Location: Remote, United States 
    Organization: 
    Phenom As a Customer Success Manager, you will be a part of a customer-obsessed team passionate about making every customer as successful as possible. Drive maximum value for all customers in your portfolio, leading to product adoption and retention. Work and adapt within a fast-paced and ever-changing environment where the #1 initiative is to create Raving Fans of the Phenom platform. Deliver business impact, innovation, and relevant value for your customers by understanding their key business objectives, challenges, and opportunities. Work cross-functionally to ensure customer issues are quickly resolved. Work closely with Product, Sales, Implementation, Support, Development, and Account Management to develop deeper connections with the customers and ensure a smooth customer journey. 
    Apply here: https://www.linkedin.com/jobs/view/3087814570/


    Role: Client Success Manager 
    Location: Remote, United Kingdom 
    Organization:
    SQEPtech Ltd
    As a Client Success Manager, you will facilitate the transition out of implementation to Go-Live and support the client’s drive towards self-sufficiency. Manage a portfolio of clients and make certain a high level of satisfaction with the solution is achieved. Create a tailored plan to ensure client success and achievement of incubation/engagement metrics. Develop a consultative relationship with each client and work in conjunction with Cornerstone’s Sales and Account Management providing solution planning support. Educate clients on self-service tools, release process, and other client programs to ensure a successful partnership. Partner with the Cornerstone colleagues from the sales and account management to ensure alignment at all levels of the relationship throughout the partnership. Maintain expert-level knowledge of each of the Cornerstone OnDemand cloud offerings and configuration options. 
    Apply here: https://www.linkedin.com/jobs/view/3087189433/


    Role: Customer Success Manager, Timebase 
    Location: Sydney, New South Wales, Australia 

    Organization: FiscalNote
    As a Customer Success Manager, you will proactively focus on customers to drive product adoption, usage, satisfaction, and renewal. Effectively onboard new customers and run quarterly customer “health checks.” Represent the “customer voice” to inform new product and feature development. Identify and qualify sales leads and opportunities. Identify and understand the training needs of customers and create and deliver interactive and effective training programs. Analyze customer usage of products and suggest “best practices” that increase customer efficiency and effectiveness. Provide first-line support to address technical and other issues. Work with Marketing to create and execute customer communication initiatives including new feature releases. 
    Apply here: https://www.linkedin.com/jobs/view/3087451427/


    Role: Customer Success Manager 
    Location: Sydney, New South Wales, Australia (Hybrid) 
    Organization: 
    MOQdigital
    As a Customer Success Manager, you will collaborate with customers and the internal teams in developing a strategic view of the evolving services across the contractual lifecycle with the ultimate goal of assisting the customers’ businesses in unlocking their potential through technology. Build quality and valuable relationships both internally and with customers refining the solutions and advocating for their best interests. Monitor contracts and manage the renewal steps in partnership with Account Managers. Effectively manage the communication, on behalf of MOQdigital, with customers, external third parties and other MOQdigital practices providing services to the customer. Monitor customer billing and consult with MOQdigital finance admin on addition/ removal of fees. 
    Apply here: https://www.linkedin.com/jobs/view/3089929806/

    client success manager

    Customer Success Manager

    Director of Customer Success

    Posted By SmartKarrot’s
    Talent Team
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  • May 20 – Customer Success Jobs
    Talent Team
    May 20, 2022 | 3 min read

    Role: VP of Customer Experience
    Location: Remote, New York, NY, US 
    Organization: 
    Healthie
    As a VP of Customer Experience, you will own the entire Customer Success and Support experience at Healthie. Lead a team of 12-15 customer-facing specialists, including team Directors. Forecast hiring needs and recruit members who are focused on delivering world class customer experience. Develop and nurture your team’s skills and experience to foster an environment that maintains excellent performance and customer experience. Map the customer journey, optimize lifecycle and health scores, and establish scalable best-practice playbooks. Build processes and playbooks that enable team members to collaborate and execute effectively. Evaluate risk drivers and identify opportunities for growth and productivity improvement. Collaborate and communicate with product and engineering colleagues to influence client success initiatives within the product roadmap. 
    Apply here: https://www.linkedin.com/jobs/view/3084452191/


    Role: VP of Customer Success 
    Location: Remote, San Francisco, CA, US 
    Organization: 
    Hearth
    As a VP of Customer Success, you will lead, manage, and develop Hearth’s Onboarding, Account Management, Retention, and Support functions. Scale the Customer Success department against business needs through hiring, cultivating leaders, installing best practices, and reinventing processes as we grow. Own and drive key business metrics such as multi-product activation, renewal revenue, and LTV. Own strategy and planning for your department and execute as an effective operator while effectively communicating your vision and driving buy-in. Work collaboratively with other senior executives and departments across the company, including Product, Engineering, Sales, Finance, and others. Lead a data-driven testing culture while constantly evaluating opportunities for lift across your team. Be an effective mentor and people manager who enjoys coaching and developing your team. 
    Apply here: https://www.linkedin.com/jobs/view/3084438863/


    Role: Customer Success Director – EMEA 
    Location: London, England, United Kingdom 
    Organization: 
    Checkmarx
    As a Customer Success Director, you will leverage your ability to inspire a team to increase the adoption of Checkmarx products by helping our customers to deliver successful outcomes, therefore building customer dedication to Cx. Guide the use and improvement of key systems and deliverables, including Success Plans, Health Scorecards, and Business Review Presentations. Work with your teams to improve and develop best practices, KPIs, and strategies for customer account retention, expansion, adoption, and advocacy. Drive the growth of products and services revenue across the region by leading, enabling, and inspiring a high performing CS team. Hire and retain a diverse team of top talent while managing performance to ensure coverage, career advancement, and effective succession planning. 
    Apply here: https://www.linkedin.com/jobs/view/3077067420/


    Role: Customer Success Manager 
    Location: Belfast, Northern Ireland, United Kingdom (Hybrid) 
    Organization: 
    Imperva
    As a Customer Success Director, you will quarterback onboarding projects for Imperva products and services. Establish desired customer outcomes and define success plans to ensure they are achieved. Identify and overcome barriers to product adoption. Guide the customer on product capabilities, usage, and best practices. Work with internal stakeholders including Support, Engineering, Product Management, and Sales to advocate customer needs, drive product usage and identify growth opportunities. Partner with internal stakeholders and customers to review services, manage escalations and deliver business reviews. Represent the voice of the customer across Imperva, managing customer surveys, sharing insights and customer stories, and defining feature requests. Maintain an in-depth understanding of company technology, products, and services. 
    Apply here: https://www.linkedin.com/jobs/view/3083707687/


    Role: Customer Success Manager 
    Location: Sydney, New South Wales, Australia Organization: 
    Nuix As a Customer Success Director, you will lead onboarding and first use assistance for incoming Nuix Discover customers. Advise customers on adapting and templatizing their workflows for Nuix Discover. Provide visibility to leadership on customer initiatives. Introduce customers to new features as they are continuously released. Provide ongoing product expertise as customer use evolves over time. Review and escalate customer support tickets and enhancement requests. Partner with the Sales team by leading Proof of Concept and Pilot projects with prospects. Collaborate with the Site Reliability Engineering (SRE), TechOps, and Support teams. Liaise with the Product Owner team regarding customer feedback. Coordinate customer training and certification with the Nuix Training team. 
    Apply here: https://www.linkedin.com/jobs/view/2674781700/

    Customer Success Director

    Customer Success Manager

    VP of Customer Experience

    VP of Customer Success

    Posted By SmartKarrot’s
    Talent Team
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  • May 19 – Customer Success Jobs
    Talent Team
    May 19, 2022 | 3 min read

    Role: Director, Client Success
    Location: Remote, United States 
    Organization: 
    MediaMath
    As a Director of Client Success, you will own and develop strong relationships with the client and key stakeholders from C-suite to Hands-in-keyboards. Lead pitches to cross-sell and upsell new channels and features that meet client needs to achieve client KPIs. Oversee client onboarding and implementation process including product, channel and partner activation, campaign launches and ad-hoc projects. Coordinate resource management and allocation and control activities leading a cross-functional team to ensure projects are delivered and clients are delighted. Understand and communicate relevant new products, features, and capabilities that support clients objectives and ensure successful deployment and activation. Client Training (facilitating educational programs) in sales and trading to support knowledge and advocacy of the MediaMath platform. 
    Apply here: https://www.linkedin.com/jobs/view/3036834443/


    Role: Director of Customer Success 
    Location: San Francisco, CA, US (Hybrid) 
    Organization: 
    Talentful As a Director of Customer Success, you will be responsible for all commercial goals within your portfolio. Demonstrate the value Talentful can provide across the scaling lifecycle from Series A-IPO. Data Focus – analyzing and continuously improving how we work. Understanding the data is key to growing the business and implementing scalable solutions. Manage a team of Customer Success Managers, enabling them to grow and achieve their targets. Work with the Talent Directors to identify client opportunities and support commercial conversations. Create account plans for your portfolio of customers, with the aim to create genuine value and maximize revenue potential. Identify and react to risks and opportunities within your portfolio, to ensure the longevity of the partnerships. 
    Apply here: https://www.linkedin.com/jobs/view/3084507603/


    Role: Customer Success Manager 
    Location: London, England, United Kingdom (Hybrid) 
    Organization: 
    Sitecore
    As a Customer Success Manager, you will build a deep relationship with all the assigned customers. Assist clients to expand their usage and adoption of Sitecore Digital Experience Platform. Coordinate with customer support to ensure timely closure of quality issues. Understand & address customer requests, escalating important issues when needed. Keep regular meetings with key stakeholders & running Business Reviews. Provide status updates for all outstanding issues, manage customer expectations, keeping clients satisfied and expectations realistic. Working closely with the Customer’s partner & with other team members (Technical and marketing consulting/ Sales Executives /Product engineering /Customer support) to be sure mutual objectives are met in support of client satisfaction. Identifying Sitecore advocates and supporting sales to grow the account (up/cross selling). 
    Apply here: https://www.linkedin.com/jobs/view/3083360191/


    Role: Customer Success Manager 
    Location: Sydney, New South Wales, Australia 
    Organization: 
    HelloFresh
    As a Customer Success Manager, you will build and lead a customer success program focused on customer experience and retention across multiple brands within the HelloFresh Group. Proactively identify new growth opportunities based on multiple data inputs to increase customer value, and work with cross-functional teams to drive and implement high-impact projects. Be a thought leader, represent the voice of the customer within the business and the go-to consultant for all topics relating to customer success. Develop and build strong relationships with key stakeholders to ensure the customer is considered in all business decisions. Conduct deep dives, fuelling the business with data to enable growth through better understanding of the customer journey across the multi brand portfolio. 
    Apply here: https://www.linkedin.com/jobs/view/3082801266/


    Role: Senior Client Success Manager 
    Location: Remote, Canberra, Australian Capital Territory, Australia 
    Organization: 
    Pegasystems
    As a Customer Success Manager, you will develop a trusted advisor relationship with multiple people in the account to expand engagement with stakeholders across the customer organization. Establish a metrics framework to realize and measure business value through use of Pega software, co-produce a strategic roadmap for transformation, and encourage adoption of best practice through enablement and governance. Serve as the account’s advocate within Pega, managing escalations quickly and effectively and coordinating with other organizations at Pega to take action on behalf of the customer. Use discrete and aggregate measures of customer health to drive insights, to identify and mitigate areas of risk, and to take proactive action. Leverage industry and product knowledge to share insights about how customer can maximize license to drive business benefits. 
    Apply here: https://www.linkedin.com/jobs/view/3040892868/

    Customer Success Manager

    Director of Client Success

    Director of Customer Success

    Senior Director of Client Success

    Posted By SmartKarrot’s
    Talent Team
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