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Understand your customers interactions with your product and make informed product success decisions.
Bring efficiency, add scale, and connect user behavior to personalized actions.
Define and track onboarding by phase, user progress, account, and portfolios.
Identify, monitor, and execute timely account expansions with real-time reports and indicators.
Proactively identify at-risk customers and prevent churn using automation, early warning insights, and more!
Optimize product usage by monitoring in-depth user data and receiving actionable insights
Improve decision making and actions for enhanced outcomes.
Get a complete view of your customer and all their moving parts.
Create the right scoring system for your organization.
Deliver consistent customer experiences and repeatable success.
Increase your productivity real-time, automated alerts.
Create groups across accounts and users.
Drive adoption, upsell and cross-sell using extensive product data.
Reach out to groups of customers when you need to.
Create surveys to get timely feedback from your customers.
Automate your actions, alerts, surveys, and more.
Create and track tasks across teams.
Create alert rules that are flexible.
Manage, analyze, and optimize your customer interactions.
Proactively uncover key insights and receive data-driven recommendations for your team.
Transcribe your calls and catch key phrases used by customers to trigger actions.
Get status updates, warnings, and extensive reports at the right time so you can make effective decisions.
Create, monitor, and automate comprehensive Playbooks for every scenario.
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The SmartKarrot team is committed to empowering the Customer Success community. Our team works hard to keep on top of the latest CS positions from around the globe, at all skill levels.
Published September 22, 2022
Role: Director of Customer Success – RemoteLocation: Remote, Seattle, WA, USOrganization: DiversioAs a Director of Customer Success, you will partner with Revenue leadership counterparts to refine processes, systems, and resources to successfully support customers. Provide direction and expertise on DEI topics to enterprise clients as well as the Customer Success team. Own the Customer Success team’s performance metrics and be responsible for guiding the team to meet and exceed goals. Partner closely with Marketing, Sales, Product and other internal stakeholders to rally the organization around customer outcomes. Focus on developing the Customer Success team – coaching them to deliver ROI and strategic guidance for their customers. Foster a learning culture, focused on high-performance, agility, and creativity within the team.Apply here: https://www.linkedin.com/jobs/view/3274245284/Role: Customer Success ManagerLocation: Greater Sydney Area, AustraliaOrganization: NetAppAs a Customer Success Manager, you will ensure customer success through process creation/refinement, effective product adoption, product quality remediation, development and management of get-well plans, executive communications. Proactively engage with customers using data insights to monitor adoption and/or utilization, guiding them to recognize the greater value. Collaborate with Retention Specialist and Field Sales teams to design success plans with the goal of value delivery/realization. Conduct outreach efforts to stay aware of evolving customer needs and educate stakeholders on NetApp’s value proposition and best-in-class offering. Create relationship maps within accounts with plans to expand depth and quality of relationships.Apply here: https://www.linkedin.com/jobs/view/3282186535/Role: Customer Success Manager (ANZ)Location: Sydney, New South Wales, AustraliaOrganization: FivetranAs a Customer Success Manager, you will increase usage horizontally and vertically by identifying areas of potential growth within each account. Prevent churn by maintaining strong and meaningful relationships with customers. This includes always having a pulse check on accounts that may need additional support temporarily. Collaborate with customers in a strategic manner to develop their success road map. Collaborate with your team, Marketing, Technical Success Managers, Product and Support when appropriate. Identify product feedback from customers, spotting trends and surfacing to help shape the product road map.Apply here: https://www.linkedin.com/jobs/view/3244323959/Role: Customer Success SpecialistLocation: Burlington, ON, Canada (On-site)Organization: TransUnionAs a Customer Success Specialist, you will solve client problems and diffuse escalated matters. Provide documentation of issues and root causes for future issue avoidance. Maintains appropriate standards of communication and service to all customers in order to anticipate and meet their needs. Updates internal reporting to keep all stakeholders informed of industry and market trends and the status of various accounts. Resolves issues relevant to project/program deliverable(s) within area of expertise. Performs other related duties as assigned.Apply here: https://www.linkedin.com/jobs/view/3282307881/Role: Customer Success SpecialistLocation: Burlington, ON, US (Hybrid)Organization: EatonAs a Customer Success Specialist, you will provide technical support to channel partners, independent and retail customers. Proactively communicate in a timely manner with external customers regarding; order verification, order status, pricing, and shipment status. Mentor and train coworkers on technical aspects of the product to build their technical acumen. Enters new orders from customers through multiple order entry systems, with emphasis on error-free order management and same-day order entry. Provide technical product information; and prepare price quotations for customers and distributors. Maintains accurate and organized order files, order acknowledgments and customer contact information (including ship-to addresses). Promotes customer satisfaction and achieves cycle time reduction through team-based problem-solving. Regularly participates in cross-functional teams to solve recurring customer issues.Apply here: https://www.linkedin.com/jobs/view/3282177179/
Published September 20, 2022
Role: Director, Customer Success – WestLocation: Remote, United StatesOrganization: UiPathAs a Director of Customer Success, you will be responsible for the execution of the UiPath GTM strategy to ensure over-achievement of the revenue targets and business objectives. Hire, onboard, develop and mentor a Regional Customer Success team with focused field engagement with customers and prospects. Partner with Sales leadership to manage appropriate resource allocation contributing to accelerated opportunity closure. Provide hands-on leadership, mentoring, and prescriptive guidance to a diverse Customer Success team. Foster a culture that develops and retains CS team members and positions them for future career growth. Actively participate in QBR and Partner Planning reviews with Regional and Territory teams. Develop and maintain strong contacts and relationships with corporate resources that can assist in driving GTM strategy.Apply here: https://www.linkedin.com/jobs/view/3278201660/Role: Customer Success SpecialistLocation: Sydney, New South Wales, Australia (Hybrid)Organization: UnloanAs a Customer Success Specialist, you will spend time to build relationships with customers, and ask specific questions to learn about their financial situation and lending needs. You’ll add value to their experience and maintain exceptional levels of customer service. Work to call centre based metrics such as adherence to schedule, quality requirements and productivity measures. Handle complaints in a prompt, professional and caring manner. Use your product knowledge to service customer account maintenance needs, and cross-sell where appropriate. Proactively identify opportunities to better service the customers.Apply here: https://www.linkedin.com/jobs/view/3277816161/Role: Customer Success ManagerLocation: Sydney, New South Wales, AustraliaOrganization: Macquarie GroupAs a Customer Success Manager, you will act as the primary interface between the Service Management area and internal customers across Macquarie. Building effective relationships with different internal customer groups and document their needs and specific use cases with the platform. Driving customer discussions around the product backlog, new request and collaboratively prioritising with technology teams. Maintain a deep understanding of the product and roadmap, so you can guide customers to success and continue to drive up their adoption rates. Lead sessions with customer advocacy groups to gather input and communicate outcomes based on their business needs. Support business readiness, and change & communications management activities. Educate customers on the most relevant features and functionality related to their specific requirements.Apply here: https://www.linkedin.com/jobs/view/3278350705/Role: Customer Success SpecialistLocation: Burlington, ON, Canada (On-site)Organization: TransUnionAs a Customer Success Specialist, you will solve client problems and diffuse escalated matters. Provide documentation of issues and root causes for future issue avoidance. Maintains appropriate standards of communication and service to all customers in order to anticipate and meet their needs. Updates internal reporting to keep all stakeholders informed of industry and market trends and the status of various accounts. Resolves issues relevant to project/program deliverable(s) within an area of expertise. Performs other related duties as assigned.Apply here: https://www.linkedin.com/jobs/view/3278346326/
Published September 19, 2022
Role: Head of Client Success, West RegionLocation: Malvern, PA, USOrganization: VanguardAs a Head of Client Success, you will be responsible for the retention, satisfaction, and growth of clients and prospects within their assigned segment. Coaches crew to strategically navigate organizations, internally and externally, with strong commercial orientation; deeply understands clients’ needs, types of buyers, and how to identify and drive growth opportunities. Leads senior and experienced direct reports and colleagues while holding the team accountable to high standards and developmental goals; holds crew and self accountable to financial targets. Setting clear growth and retention strategy for the assigned market segment.Apply here: https://www.linkedin.com/jobs/view/3268275307/Role: Customer Success ManagerLocation: New York, NY, USOrganization: HiBobAs a Customer Success Manager, you will implement the onboarding of each of your clients (Mid-market and enterprise). Optimize and make sure the client is using bob according to the best-practices. Build and execute an account-specific relationship framework inclusive of regularly scheduled status calls, quarterly business reviews, account documentation, reference management, and account planning sessions. Manage a portfolio of accounts with a focus on renewals and upsells conversations. Work closely with the customers with the drive to help them change their workplace and achieve their business goals. Meet net retention and CSAT/NPS KPIs through data-driven analysis, planning, and execution. Establish and maintain relationships with key stakeholders, strategic account planning and promote internal advocacy.Apply here: https://www.linkedin.com/jobs/view/3270519660/Role: Customer Success Manager ILocation: Sydney, New South Wales, AustraliaOrganization: MindbodyAs a Customer Success Manager, you will gain an understanding of the customer’s needs and propose solutions that lead to efficient product usage and expansion, which is accomplished by creating Success Plans for customers. Maximize adoption by interfacing with the customers, advising them on best strategies and seeing value in their investment. Identify early expansion indicators and relay opportunities to the partners in Account Development. Assist in the collection of customer feedback on social media platforms. Be a positive contributor to the collective team in order to maximize Mindbody’s short and long-term revenue goals. Maintain high levels or customer retention and customer satisfaction within your portfolio. Evolve to match industry trends in Wellness and Customer Success.Apply here: https://www.linkedin.com/jobs/view/3274588983/Role: Customer Success ManagerLocation: Greater Sydney Area, AustraliaOrganization: NetAppAs a Customer Success Manager, you will ensure customer success through process creation/refinement, effective product adoption, product quality remediation, development and management of get-well plans, executive communications. Proactively engage with customers using data insights to monitor adoption and/or utilization, guiding them to recognize the greater value. Collaborate with Retention Specialist and Field Sales teams to design success plans with the goal of value delivery/realization. Own retention and expansion sales engagement in alignment with sales and channel, including tracking renewals and aligning on upsell strategy with a retention focus. Create relationship maps within accounts with plans to expand the depth and quality of relationships.Apply here: https://www.linkedin.com/jobs/view/3276914080/Role: Customer Success SpecialistLocation: Burlington, ON, Canada (Hybrid)Organization: EatonAs a Customer Success Specialist, you will provide technical support to channel partners, independent and retail customers. Proactively communicate in a timely manner with external customers regarding; order verification, order status, pricing and shipment status. Mentor and train coworkers on technical aspects of the product to build their technical acumen. Enters new orders from customers through multiple order entry systems, with emphasis on error-free order management and same-day order entry. Manage order changes and cancellations from customers through multiple order entry systems, using established business rules. Emphasis is on error-free order management and same-day order entry. Provide technical product information, and prepare price quotations for customers and distributors. Promotes customer satisfaction and achieves cycle time reduction through team-based problem solving. Regularly participates in cross-functional teams to solve recurring customer issues.Apply here: https://www.linkedin.com/jobs/view/3276905757/
Published September 14, 2022
Role: Director of Client SuccessLocation: Pasadena, TX, USOrganization: PinnacleAs a Director of Client Success, you will set the overall vision and strategic plan for the Client Success department, focusing on driving product adoption, leading a positive customer experience, and driving growth through gross renewals and net retention improvements. Influence future lifetime value through higher product adoption, customer satisfaction, and overall health scores. Define and optimize customer lifecycle by driving programs and initiatives to improve engagement approaches based on customer segmentation. Review, approve, and present periodic reporting on the progress of team efforts to the Leadership Team. Facilitate performance reviews and coaching sessions, encouraging team members to continuously grow. Maintain Pinnacle and PinnacleTech values of excellence, impact, growth, and innovation.Apply here: https://www.linkedin.com/jobs/view/3268507540/Role: Customer Success ManagerLocation: Princeton, NJ, USOrganization: Trimble Inc.As a Customer Success Manager, you will set establish proactive and strategic relationships with the highest level customers to understand, document, and align client strategies and business outcomes. Consult with customers on best practice recommendations and continuous optimization to drive continued utilization and optimization of Trimble MAPS solutions. Monitor customer health and churn risk; run point on ensuring gaps are being addressed by the appropriate stakeholders internally to mitigate low health and/or at-risk customers. Provide high-level project management oversight on customer strategic initiatives. Manage the customer experience, collaborating with internal teams and resources to ensure clients’ progress towards achieving their goals. Create and drive utilization of standard playbooks, templates, and documentation to be used by the Customer Success team.Apply here: https://www.linkedin.com/jobs/view/3264925015/Role: Customer Success Manager – UKLocation: Remote, London, England, United KingdomOrganization: ClaravineAs a Customer Success Manager, you will manage all post-sales activity with Claravine’s enterprise customers, including implementation of the platform and solution design. Deliver exceptional customer experience through proactive communication, timely investigation of customer-reported bugs and cross-functional collaboration with the right internal resources. Partner with internal product and engineering teams to provide input to feature improvements, validate new features, and roll out new features to customers. Become a subject matter expert on The Data Standards Cloud and related integrations. Drive adoption of Claravine products through data insights. Share best practices and progress from baseline through the maturity curve. Identify at-risk customers, and work with the extended Claravine team to create and execute on “get well” plans.Apply here: https://www.linkedin.com/jobs/view/3264952223/Role: Sr. Customer Success ManagerLocation: Remote, England, United KingdomOrganization: Smart CommunicationsAs a Sr. Customer Success Manager, you will be building strong relationships with assigned customers. Renewal Retention & Forecasting. Managing and reporting on the status, risk factors, and overall health of owned customer relationships. Supporting the development and implementation of repeatable and scalable Customer Success processes. Strategies for expanding the footprint of Smart Communications customers. Identifying upsell opportunities for net-new license and services engagements.Apply here: https://www.linkedin.com/jobs/view/3265264270/Role: Customer Success ManagerLocation: Bengaluru, Karnataka, India (Hybrid)Organization: BranchAs a Customer Success Manager, you will demonstrate how marketing teams and mobile app developers can utilize Branch in a variety of ways through trainings, demos, and strategy sessions via phone calls and on-site visits. Work with global accounts to drive success through initial onboarding, product adoption, retention, and identifying value-add features. Provide business, technical, and product knowledge in support of post-sales activities in order to ensure customer satisfaction. Work with the growth team to design and execute customer success campaigns. Serve as customer advocate internally by effectively collaborating with cross-functional teams including product, sales, marketing, and engineering. Make every Branch user happy with every interaction, regardless of deal size.Apply here: https://www.linkedin.com/jobs/view/3261447423/
8 min read
Customer success teams always try hard to improve customer health scores. Some are successful, while…
23 Sep, 2022
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22 Sep, 2022
Negative versus positive feedback has always been a point of discussion. In this blog, we…
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