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Create the right scoring system for your organization.
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Create surveys to get timely feedback from your customers.
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Reach out to groups of customers when you need to.
Drive adoption, upsell and cross-sell using extensive product data.
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Improve decision making and actions for enhanced outcomes.
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The SmartKarrot team is committed to empowering the Customer Success community. Our team works hard to keep on top of the latest CS positions from around the globe, at all skill levels.
Published January 27, 2023
Role: Director of Customer SuccessLocation: Remote, San Francisco, CA, USOrganization: Storm6 As a Director of Customer Success, you will build fundamental relationships. Build and implement a successful roll out of the product in the K-6 space. Give technical and product support, with key knowledge of the products. Provide feedback of the product and drive the improvement of the product. Apply here: https://www.linkedin.com/jobs/view/3450674650/ Role: Customer Success Director Location: Remote, United States Organization: Imagine LearningAs a Customer Success Director, you will direct and oversee the Customer Success Manager team and function. Attract, hire, and maintain a high-performance Customer Success Manager staff. Meet with team on regular basis to review customer success and pipeline for proactive outreach and strategizing. Effectively collaborate and communicate with Sales, Product Management, and Product Development teams. Develop and implement consistent processes and best practice strategies, policies, procedures, and goals. Work closely with Product Management and Technology to interpret new product development and features for communication to and support of customers. Responsible for timely and accurate management and execution of customer journey. Lead and direct new business efforts relating to customer support. Apply here: https://www.linkedin.com/jobs/view/3455715473/Role: Customer Success Director – Remote Location: Remote, Birmingham, England, United Kingdom Organization: InMomentAs a Customer Success Director, you will excite the clients about the company’s technology and services. Develop C-Suite relationships to build an understanding of the customers’ organisation, their business priorities and the overall market landscape and then to use these insights to utilize the Experience platforms to create value for the clients. Facilitate a defined cadence of communication with key client stakeholders, serving as a point of escalation and accountability. Lead the development of the overall account strategy and partnership with internal teams to ensure the achievement of client goals and objectives. Ensure every part of the CX/EX program drives effective action and delivers ROI. Drive renewal readiness efforts to achieve personal and team retention and growth targets. Apply here: https://www.linkedin.com/jobs/view/3455458294/Role: Director of Customer Success Location: London Area, United Kingdom (On-site) Organization: Imperial College LondonAs a Director of Customer Success, you will be taking strategic ownership for all aspects of ICT services operations. Making ICT easier to engage with and ensure we consistently offer a high-quality IT service with a fantastic customer experience. Proactively engaging and collaborating with stakeholders across the College at all levels to rebuild trust and relationships. Working collaboratively with colleagues from the other IT disciplines to encourage accountability, ownership and upstream thinking. Create a high energy, responsive ICT service and operations function which is aligned, engaged and collaborative and consistently delights its customers. Apply here: https://www.linkedin.com/jobs/view/3450875338/Role: Customer Success Representative Location: Melbourne, Victoria, Australia (Hybrid) Organization: NutanixAs a Customer Success Representative, you will maximize the success of the Nutanix customers in your territory through proactive engagement and follow-up as well as reactive problem solving. Constructively operate as part of a wider, cross-functional team to ensure the success of every customer. Attain a minimum of 100% of goals for customer check-ins, customer adoption and renewal rate. Maintain timely and accurate records of all customer interactions and data. Act as the customer’s advocate engaging other departments within Nutanix when necessary and ensuring successful resolution. Meticulously manage time allowing you to achieve internal commitments and exceed customer expectations. Maintain a high-level of daily activity including customer and internal calls, meetings, and customer research. Apply here: https://www.linkedin.com/jobs/view/3453007341/
Published January 20, 2023
Role: Customer Success Lead Location: Remote, Switzerland Organization: Earny Switzerland As a Customer Success Lead, you will take charge of user requests & improve the payroll application and user experience. You will bring precise and fast answers to customers on all contact channels (emails, phone, etc). Manage complex cases on compliance, payroll, invoicing, account setups, etc. Participate in centralizing the feedback from the users, and help define the improvements needed with the product team. Establish a process of knowledge acquisition between the customer experience team and payroll specialist. Take a step back to analyze user expectations and communicate them in a structured way to the product team and prioritize future functionalities.Apply here: https://www.linkedin.com/jobs/view/3444957193/
Role: Head of Customer SuccessLocation: London, England, United Kingdom Organization: Ben As a Head of Customer Success, you will lead a world-class Customer Success organization. Build an efficient customer success function, driving meaningful impact on customer satisfaction, retention, and overall revenue. Responsible and accountable for overall customer satisfaction and retention overseeing customer onboarding, account management, and expansion. Foster a customer-centric culture, acting as an effective voice of the customer. You will also be instrumental in leading an initial team of 6 across Customer Success and Onboarding through both a ‘hands-on’ and strategic approach, setting strategic direction and translating those into actionable initiatives. Maximize Customer satisfaction while minimizing churn to help sustain ongoing growth. You’ll also standardize the renewal process in cooperation with the Sales team to maximize retention.Apply here: https://www.linkedin.com/jobs/view/3445377833/
Role: Director of Customer SuccessLocation: Remote, Washington DC-Baltimore Area, United States Organization: Treeline, Inc. As a Director of Customer Success, you will be responsible for leading a team of 6 remote reps, focused on renewals, upsells, and expansion within existing accounts throughout North America, while also maintaining a book of 4-5 key accounts on their own. He/she will be focused on mentoring and coaching a team focused on client engagement, account planning and strategy, contract negotiation, and commercial business strategy. The ideal candidate will be seen as a credible and relationship-driven partner that is self-motivated to achieve multimillion-dollar targets.Apply here: https://www.linkedin.com/jobs/view/3445883880/
Role: Associate Director – Customer Success Location: Remote, Amsterdam, North Holland, Netherlands Organization: CleverTap As an Associate Director – Customer Success, you will manage a team of CSMs in Europe. Provide day-to-day support to all CSMs. Build strong (executive) relationships with all customers in your region. Work in lockstep with the implementation team for new customer onboardings/implementations. Collaborate with Sales leadership to drive high retention rates and growth. Be an escalation point for the CSMs and customers. Govern and develop processes for risk management, OKRs, and customer feedback. Collaborate with Product, Engineering, and Product Marketing to deliver feedback, escalate product issues and drive adoption for new features/products. Collaborate with marketing on customer stories, case studies and marketing opportunities.Apply here: https://www.linkedin.com/jobs/view/3440883746/
Role: Customer Success ManagerLocation: Palo Alto, CA On-site Organization: DeepBrain AIAs a Customer Success Manager, you will serve as the primary point of contact for customers, responding to inquiries and providing information on how to use their solutions. Troubleshoot and resolve customer issues in a timely and efficient manner. Build and maintain strong, long-term customer relationships. Collaborate with the sales and technical teams to ensure customer success and drive growth for the company. Identify and report on customer needs and trends to inform product development. Conduct customer satisfaction surveys and track customer retention and maintain a community. Continuously improve customer service processes and procedures. Apply here:https://www.linkedin.com/jobs/view/3443078431/
Published January 19, 2023
Role: Customer Success SpecialistLocation: Remote, Kelowna, BC Organization: Fullscript As a Customer Success Specialist, you will assist practitioners and patients through three main channels: phones, emails, and live chat. Troubleshoot issues and seek customer-focused solutions to ensure a seamless user experience. Successfully resolve complex customer inquiries through the use of multiple support tools and personal product knowledge. Build sustainable relationships of trust through open and interactive communication. Report trends, issues, and feedback to your team. Be adherent to queue volume and meet weekly SLA metric goals.Apply here: https://www.linkedin.com/jobs/view/3438959730/
Role: Customer Success ManagerLocation: Nashville Metropolitan Area (Hybrid) Organization: Uniply As a Customer Success Manager, you will understand the entire customer experience, putting customers’ needs first. Develop a deep understanding of technology to help create customer success best practices. Maintain ownership of a portfolio of customers, developing relationships across a broad set of stakeholders while supporting existing teams to drive adoption and retention. Establish and maintain relationships within multiple levels of the organization, including executive sponsors, economic buyers, and influencers. Conduct quarterly portfolio planning and internal account reviews to establish a clear view at least two quarters ahead of customer risks and opportunities. Co-create Success Plans with customers and deliver effective Business Reviews to develop a deep understanding of customers’ businesses, their primary business outcomes, and tangible metrics for success.Apply here: https://www.linkedin.com/jobs/view/3444190011/
Role: Director, Customer SuccessLocation: Remote, United States Organization: Procore Technologies As a Director of Customer Success, you will drive customer satisfaction across the entire customer journey by helping them maximize their platform’s value, so they renew and expand their use of products. Build and nurture C-level relationships across the top accounts. Guide a diverse team of high-performing customer success professionals, providing them with the best experience and career development opportunities. Lead by example in ensuring that the product remains one of the best places to work in the tech industry. Identify, share, and borrow best practices and improvements regarding how to drive customer value. Collaborate closely with cross-functional teams and leaders, including sales, pre-sales, product, PS, and support, to ensure a seamless experience for customers and the team.Apply here: https://www.linkedin.com/jobs/view/3444195271/
Role: Head of Customer SuccessLocation: Remote, Serbia Organization: Checkme As a Head of Customer Success, you will ensure that clients get the maximum possible value and will be responsible for bringing exceptional service to several groups of other in-house software platform users. SaaS platform clients, i.e. insurance companies and insurance brokers, that use software to bring digital experience into their health insurance products. HR Control Panel users, i.e. representatives of the companies that use health insurance programs. Mobile app users, i.e. employees that use health insurance programs. You will be responsible for the CSAT, ARPA (Average Revenue per Account) and a few more granular Customer Success metrics like AFRT (average first response time) and SLA for appointment arrangement.Apply here: https://www.linkedin.com/jobs/view/3443510867/
Role: Head of Customer Success Location: Amsterdam Area, Netherlands (Hybrid) Organization: Blackbear As a Head of Customer Success, you will control OKRs such as Usage Volumes and Revenue Retention to achieve aspired and performance goals for the team. Design and implement client adoption, retention and expansion models together with the team. Lead and manage the CS team daily to perform to their best potential. Be a driving force on ideas about how we can design processes, product developments, or services to reduce manual work to scale customer capacity. Manage and keep track of CS commercial spending to optimize return on investment. Be part of the leadership team, consisting of two Co-founders, the Head of Revenue, the Head of Product, and the Head of People. Apply here: https://www.linkedin.com/jobs/view/3443511734/
Published January 18, 2023
Role: Customer Success Manager Location: Nottingham, England, United Kingdom (Hybrid) Organization: Pacvue As a Customer Success Manager, you will make customers successful by providing high-quality technical support and service. Foster account growth/expansion via new products and markets. Tactical and strategic support for priority accounts and maintain relationships with key agencies and brands. Be an escalation point for client issues and be a client-centric problem solver. Contribute to the creation of training or marketing assets. Participate in webinars as a subject matter expert as needed. Collaborate with the Training and Education team to build out the content for product onboarding and education. Identify areas where process improvements can be made and execute an action plan to improve current processes. Educate users on the latest SaaS platform features.Apply here: https://www.linkedin.com/jobs/view/3437444941/
Role: Head of Customer SuccessLocation: London, England, United Kingdom (Hybrid) Organization: Vertical Advantage As a Head of Customer Success, you will be the guardian of the customer’s voice. You will lead a team of Customer Success professionals ensuring excellent relationships with their customers as well as flawless execution of their campaigns. You will serve as a strategic partner to cross-functional teams to ensure revenue acceleration and account growth. In this role, you will help drive new initiatives forward and implement departmental strategies.Apply here: https://www.linkedin.com/jobs/view/3442298072/
Role: Head of Customer Success Location: Lakeland, FL (Hybrid) Organization: Dice As a Head of Customer Success, you will partner with Product, Customer Experience, Technology, and Operations leadership to build a cohesive, compelling, class-leading customer experience. Coordinate the various departments associated with customer experience management throughout the company, minimizing silos of systems, data, assumptions, hand-offs, performance, and customer touchpoints. Establish and roll out the company’s customer experience roadmap for management and incremental sophistication as internal capabilities increase and external expectations evolve. Ensure positive, mutually beneficial interactions between clients and internal teams by collecting data needed to make clear, focused decisions.Apply here: https://www.linkedin.com/jobs/view/3443104317/
Role: Director of Customer SuccessLocation: Remote, United States Organization: Muck Rack As a Director of Customer Success, you will lead the Customer Success team in driving the highest level of value, adoption, health and retention for existing customers. Establish a consistent execution of customer engagement by assisting the team in communicating value, raising issues, and navigating difficult conversations. Enable the team to identify and effectively resolve accounts with low adoption through customer engagement, creative problem-solving, and effective internal collaboration with the Customer Onboarding team. Provide effective coaching and feedback to team managers, helping them to successfully lead the three customer success segments (Enterprise, Mid-Market, and SMB). Drive ongoing improvements to team efficiency via improved processes, documentation, enablement and other innovations.Apply here: https://www.linkedin.com/jobs/view/3442308426/
Role: Director of Customer SuccessLocation: Remote, Netherlands Organization: Castor As a Director of Customer Success, you will lead and grow the global Customer Success Management team, balancing the need to maximize the financial potential of each account while also providing an ideal customer experience. Define and create the “customer experience” by determining the ideal customer journey by archetype. Define, develop, and maintain the SOPs, work instructions, and related collateral for the CSM team. Ensure that timely and accurate data are maintained as appropriate (customer health scores, revenue potential, etc.). Act as a contact for customer escalations and manage those escalations to a successful outcome when possible. Build account relationships and identify opportunities to provide additional solutions that are viewed as value-added by the customers. Apply here: https://www.linkedin.com/jobs/view/3442215282/
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