Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
April 13 – Customer Success Jobs
Role: Customer Success Specialist
Location: Denver, CO- United States
In this role you will be reporting to a Customer Success Specialist Manager, the Customer Success Specialist is a key role to drive onboarding, adoption and retention of core products/solutions by providing post-sales guidance and initiatives directly to customers in a select sales territory. Managing a portfolio of a few hundred customers and interacting directly with customers via phone, he/she will help at-risk customers promote overall customer satisfaction, product adoption, retention, and renewals mainly in the small business and very small business segment.
The role has a variable commission scheme based on product utilization, customer retention, and other key metrics. The role will partner with Sales on account and territory planning and provide customer health leadership, handle escalations on at-risk customers, strategize on 1:many Customer Success Initiatives and be a resource on how best to leverage Customer Success Resources. Build strong customer relationships for repeat business.
Apply here: https://autodesk.taleo.net/careersection/adsk_gen/jobdetail.ftl?job=20WD38267&tz
Role: Customer Success Executive
Location: Remote, United States
Organization: Iron Mountain
As a Customer Success Manager you will have the following responsibilities:
Act as a primary customer advocate and management focal point for all assigned customers, exercising independent judgment and discretion to resolve customer escalations. Ensures high-quality service delivery and customer satisfaction through proactive service management and rapid customer response (including their day to day business).
Develop and maintain effective relationships to lead the delivery of data center solutions and services to clients & partners.
Drive, measure, analyze and improve customer satisfaction.
Apply here: https://ironmountain.jobs/virtual-usa/customer-success-executive/895402F026FB4BBCB2729D8622E59808/job/?vs=1554
Role: Manager, Customer Success
Location: Portland, Oregon
Smarsh is seeking a Manager of Customer Success (Manager of Outcome Management). They call Customer Success Outcome Management at Smarsh. In this role, you will lead a team of CSMs (Customer Success Managers) who are responsible for customer retention, client health and the adoption of their platform.
Apply here: http://jobs.jobvite.com/careers/smarsh/job/okiBcfw9
Role: Inside Customer Success Specialist
Location: Fargo, North Dakota, United States
The Customer Success Specialist role will support assigned customers within the US or Canada. This is an exciting role that will help create relationships with their Azure customers and will fuel customer success, retention growth, and advocacy.
Apply here: https://careers.microsoft.com/us/en/job/818489/Inside-Customer-Success-Specialist
Role: Director, Americas Customer Success Management
Location: Remote- US.
Parsippany, New Jersey, US.
Raleigh, North Carolina, US.
Alpharetta, Georgia, US.
Ft Lauderdale, Florida, US.
Burlington, Massachusetts, US.
Santa Clara, California, US.
The Director, Americas Customer Success Management leads a team of people managers and Customer Success Managers (CSMs) supporting Americas subscription customers. The team is accountable for ensuring that customers successfully adopt and realize value from the products. Although this role is focused on the Americas GEO, the Director will leverage resources distributed globally who will support the customer base.
Apply here: https://jobs.citrix.com/job/CITRA0058R20764/Director-Americas-Customer-Success-Management
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