Global Customer Success Jobs

IN RESPONSE TO COVID-19

We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!

ALL THE BEST with your Job Hunt. And, Stay Safe!

  • April 15 – Customer Success Jobs
    Talent Team
    Talent Team
    Apr 15, 2020 | 3 min read

    Role: Customer Success Manager
    Location: London
    Organization: Mux
    At Mux, the Customer Success Manager will enable customers to be successful on their platform by driving product adoption, building strong customer relationships and success programs, and providing a feedback loop to the rest of the organization.  
    Apply here: https://boards.greenhouse.io/mux/jobs/4516752002

    Role: Customer Success Manager
    Location: Delhi, India
    Organization: Wingify Software Pvt. Ltd.,
    Manage the onboarding of new clients. Be responsible for the management of a customer portfolio across the entire lifecycle. Own the success of your portfolio customers on VWOHelp build loyalty by creating an excellent relationship with the customers working closely with the training teams, undertake operational and methodological training for your accounts. Support clients in creating and implementing tests, building idea pipeline, and personalization campaigns while working closely with the VWO services team.  
    Apply here: https://intellijobs.ai/job/Wingify-Software-Pvt-Ltd-Customer-Success-Manager-D086ymHhxzgPM07HQHUC

    Role: Regional Partner Success Manager, Collaboration
    Location: RTP, North Carolina, US
    Organization: Cisco
    In this role, you will be working with a highly empowered, collaborative Partner Success team that serves as the interface between Cisco’s various cross-functional departments and their Partners, as they support the collaboration lifecycle journey for the mutual end-customers. In addition to managing executive level relationships with their partner, you will also play a key role in managing relationships with their end-customers to ensure that their needs are heard, understood and addressed appropriately.  
    Apply here: https://jobs.cisco.com/jobs/ProjectDetail/Regional-Partner-Success-Manager-Collaboration/1290724

    Role: Customer Success Manager   
    Location: Milan, Italy
    Organization: Persado
    Persado is looking for someone who can build a long-term strategic relationship with their clients based on ROI and value delivered
    Own the business case and sales plan, including upsells and cross-sells across the client’s organization. Engage internal team members, including solution consulting, services, operations, sales, training, and project management, to deliver against objectives. Anticipate and articulate client needs to become a trusted advisor.  
    Apply here: https://www.persado.com/about/careers/job-availability/

    Role: Customer Success Senior Manager
    Location: Munich, Germany
    Organization: Persado 
    Persado is looking for a Customer Success Senior Manager in Munich, Germany, that will be acting as the key person for commercial communications with the German market leaders of their clients. Build a long-term strategic relationship with C-Levels and key decision-makers based on ROI and value delivered.Own the business case and sales plan, including upsells and cross-sells across the client’s organization to scale Persado adoption. Engage internal team members, including solution consulting, services, operations, sales, training, and project management, to deliver against objectives. Anticipate and articulate client needs to become a trusted advisor.  
    Apply here: https://www.persado.com/about/careers/job-availability/

    Role: Director, Customer Success
    Location: New York, NY and San Francisco, CA
    Organization: Persado 
    Persado is looking for a Director of Customer Success based in New York City or San Francisco offices. This is a key role and is responsible for driving the adoption and growth of Persado, by demonstrating value and developing senior-level relationships, within their broad customer base, including many Fortune 500 companies.  
    Apply here: https://www.persado.com/about/careers/job-availability/

    Role: Junior Customer Success Manager
    Location: Rome, Italy
    Organization: Persado 
    Persado is looking for a Junior Customer Success Manager in Rome, Italy. If you have relevant professional experience or are a recent graduate with great professional ambition and relationship management attitude who would like to excel in a fast-paced environment, this role is ideal for you.  
    Apply here: https://www.persado.com/about/careers/job-availability/

    Role: Vice President, Customer Success
    Location: New York, NY, Chicago, IL, San Francisco, CA
    Organization: Persado 
    The VP, Customer Success will be responsible for driving the expansion of the Persado Platform, across an existing base of clients, and a defined list of new target accounts. The framework for achieving growth will be based on: Identifying and qualifying organizations that would benefit (in a transparent and material way) from the implementation of Persado solutions,  Customizing strategy and process for the scale within the Practice Leader’s area of expertise and focus,  Building a team of “junior partners” capable of adding velocity to the scale of Persado’s business, Defining a clear value and financial impact for the use of Persado solutions within each of the identified organizations (current customers and new business within the retail industry), Leading the commercial implementation, execution, and scale of Persado solutions within the client. 
    Apply here: https://www.persado.com/about/careers/job-availability/

    Role: Customer Success Manager
    Location: Austin, Texas
    Organization: Thousandeyes
    Operate as the primary point of contact with ThousandEyes customers. Launch and onboard new customers, and set them up for success with the platform.  Prepare monthly, quarterly etc. communications and develop campaigns to nurture relationships and growth. Become a trusted advisor for the stakeholders and operational teams using the ThousandEyes platform. Understand the ThousandEyes platform and how their customers and using the tools; be able to make suggestions and identify areas for upsell and growth. Ensure timely communication and on-time renewal closure. Conduct business reviews with customers, tracking business value outcomes and follow-up items. Forecast and track key account metrics. Identify and qualify growth opportunities, collaborate with field sales teams to drive closure. Drive customer renewals. Assist with high severity requests or issue escalations as needed  
    Apply here: https://boards.greenhouse.io/thousandeyes/jobs/2162845 

    Role: Customer Success Account Manager
    Location: Blue Ash, OH
    Organization: Cerkl
    As a part of our Customer Success Team, the Enterprise Account Manager would be responsible for a portfolio of enterprise customers. They will guide each customer through the implementation process and provide ongoing support to ensure account growth. The Customer Success Account Manager will be responsible and rewarded for renewing their portfolio of customers.    
    Apply here: https://www.indeedjobs.com/jobs/d34013a00d2b5f8b3263?from=snippet

    Junior Customer Success Manager

    Regional Partner Success Manager

    Vice President Customer Success

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
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  • Jul 03 – Customer Success Jobs
    Talent Team
    Talent Team
    Jul 3, 2020 | 2 min read

    Role: Customer Success Manager
    Location: Columbus, OH, US
    Organization: FloQast
    As a Customer Success Manager, you will manage a diverse portfolio of customers, from SMB to enterprise, develop new business from existing clients and manage the client relationship. You will need to serve as an advocate and liaison between clients and internal cross-functional teams (including the Setup, Product Development and Sales departments) to improve the entire customer experience. Ensure customer satisfaction and longterm engagement with the clients. Own the overall post-launch relationship with your FloQast customers. Increase adoption and manage to upsell or new business opportunities.
    Apply here: https://floqast.com/jobs/account-manager-2/
      
      
    Role: Customer Success Consultant
    Location: Washington, D.C., US.
    Organization: Granicus
    Granicus is seeking a CSC to support the deep and successful adoption of their suite of SaaS solutions and to drive visible value aligned with the clients’ business outcomes. You will have to manage a portfolio of clients through the customer journey from post-implementation, consistently creating deeper adoption of solutions and ensuring a seamless and successful Granicus experience. Collaborate with the sales organization to expand knowledge of customer strategic priorities and identify expansion opportunities. Develop a Granicus product portfolio, as well as SaaS customer success practices.  
    Apply here: https://recruit.hirebridge.com/v3/Jobs/JobDetails.aspx?cid=7723&jid=526026&locvalue=1015
     
     
    Role: Customer Success Manager
    Location:  Newyork, US
    Organization: MongoDB
    As a CSM at MongoDB, you will be responsible for building relationships with their customers and becoming a trusted advisor as well as a go-to person for best practices and advice. You will be an integral part of their customer’s success with MongoDB and bring value to every interaction – from onboarding including product adoption and growth. This role will report to the Regional Manager, Customer Success. Help the customers realize and maximize the value of the MongoDB subscription and services.  
    Apply here: https://www.mongodb.com/careers/jobs/2203393
     
     
    Role: Customer Success Executive
    Location: Sydney, Australia
    Organization: Cint
    In this role, you will have to work closely with the customers to understand their business goals and cooperate/coordinate with internal departments. Ensure successful onboarding and work with the sales team to ensure that customer-related info, as well as updates, are communicated and shared with the team. Build long-lasting relationships with clients during pre-sales, project delivery, and post-delivery. Identify upsell/cross-sell opportunities.  
    Apply here: https://www.careers.cint.com/jobs/906762-customer-success-executive-sydney
     
     
    Role: Customer Success Executive
    Location: Sydney, New South Wales, Australia
    Organization: Futrli
    Customer Success Executive will be responsible for supporting them through this adoption and engagement period. Manage the assigned portfolio of clients and deliver excellent customer service besides performing health checks. Nurture relationships within the client base and identify any upsell opportunities. Increase adoption, ensure retention and customer satisfaction. Make sure that clients get the maximum value out of Futrli suite of products.  
    Apply here: https://apply.workable.com/futrli/j/0D015AA671/
     
     
    Role: Customer Success Manager – Asia Pacific
    Location: Tokyo, Japan
    Organization: Suse
    In this role, You will have to engage with global and enterprise customers to drive SUSE adoption and demonstrate ongoing value. You are responsible for the complete post-sales lifecycle. Manage Customer Success activities such as Onboarding, Adoption, Consumption and Retention resulting in securing and expanding the SUSE footprint in the customer’s environment. Collaborate very closely with SUSE’s Account Executive to ensure growth and increased footprint including the identification of cross-selling and upsell opportunities. You will be the main point of contact between SUSE and several named global enterprise accounts as well as ensure defined business outcomes.  
    Apply here: https://jobs.suse.com/us/en/job/7012834/Customer-Success-Manager-Asia-Pacific

    Customer Success Consultant

    Customer Success Executive

    Customer Success Manager - APAC

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
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  • Jul 01 – Customer Success Jobs
    Talent Team
    Talent Team
    Jul 1, 2020 | 2 min read

    Role: Platform Partnership Manager
    Location: Newyork, US
    Organization: Stripe
    Stripe is looking for someone who can manage their existing partners and identify new opportunities to expand and grow the relationships. Lead all aspects of deal execution, from business case development to deal structuring and negotiating, with support from team leads. Collaborate internally with key stakeholders including marketing, sales, product, engineering and legal in order to ensure software adoption as well as customer success. Handle technical conversations with product teams and lead commercial partnership negotiations.  
    Apply here: https://stripe.com/jobs/listing/platform-partnerships-manager/2039069
     
     
    Role: Customer Success Architect II
    Location: Remote- Sanfrancisco, US
    Organization: DocuSign
    This position reports to the Regional Delivery Manager. The Customer Success Architect will engage with key strategic customers that have implementations involving multiple sites, business units, regions or deployments of massive scale. This role will work together with the other members of the Professional Services team as well as Account Executives, Account Managers, Sales Engineers, Customer Success Managers and Engagement Managers to execute key account strategies. Customer Success Architect is ultimately deployed to ensure customers fully leverage and get value from all aspects of the DocuSign platform.  
    Apply here: https://www.docusign.com/company/careers/open?gh_jid=2171209
     
     
    Role: Professional Services Engineer – Customer Success
    Location:  Eden Prairie, Minnesota, US
    Organization: Arctic Wolf
    As a Professional Service Engineer within Customer Success you will work closely with the Security Services team to help drive implementations of the Arctic Wolf Managed Detection and Managed Risk Services. Act as a liaison between customers and internal teams such as Security Services, Product Management and Customer Success to solve technical problems and propose new feature development. Lead and execute the technical implementation of projects to ensure successful deployment and adoption of Arctic Wolf solutions by customers.  
    Apply here: https://arcticwolf.com/company/careers/?gh_jid=4779788002
     
     
    Role: Enterprise Customer Success Manager
    Location: London, England, UK
    Organization: Nitro, Inc.
    The Enterprise Customer Success Manager is a highly customer-facing professional who will lead the post-sales life-cycle for Nitro’s portfolio of Enterprise customers. Act as the voice of customers and strike the appropriate balance between the customer’s needs and the company’s business objectives. Ensure successful onboarding and customer success. Partner with sales to identify renewal, expansion and up-sell opportunities in the post-sales cycle. Develop a targeted adoption plan, based on opportunities to increase user adoption and engagement.  
    Apply here: https://www.gonitro.com/about/careers/2235553
     
     
    Role: Customer Success Manager
    Location: Paris, France
    Organization: Medallia
    As a Customer Success Manager, you will manage the client relationship throughout the customer life cycle. The main goals of the role are to measure and realize value, drive product adoption and expansion of Medallia’s product suite. You will be responsible for the holistic health of the customer by facilitating strategic direction besides partnering with their sales, professional services, product and marketing teams. 
    Apply here: https://jobs.medallia.com/job/customer-success-manager-france/fec26a45-cb02-44a4-a125-21a6a96d2363
     
     
    Role: Customer Success Manager
    Location: Kuala Lumpur, Malaysia
    Organization: HP
    In this role, you will lead solution services transformation to elevate customer experiences and drive business outcomes. Improve customer advocacy, retention, loyalty and increase customer lifetime value. Own Delivery, Lead Up-sell and Cross-sell initiatives with CSM’s. In addition, you will work closely with Customer Support Services to initiate, support and execute initiatives to tighten delivery engagement in the Pre-sales process, simplify operations and maximise profitability. Support Sales, Pre-sales and CSM’s during key/strategic Renewal Phase. Work closely with the CSS department to optimise delivery & transition management. 
    Apply here: https://jobs.hp.com/en-us/showjob/jobid/5281/customersuccessmanager

    Customer Success Architect II

    Enterprise Customer Success Manager

    Platform Partnership Manager

    Professional Services Engineer - Customer Success

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
    3 comment 0

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