Global Customer Success Jobs

IN RESPONSE TO COVID-19

We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!

ALL THE BEST with your Job Hunt. And, Stay Safe!

  • April 20 – Customer Success Jobs
    Talent Team
    Talent Team
    Apr 20, 2020 | 3 min read

    Role: Customer Success Manager II
    Location: Austin, TX
    Organization: Khoros
    Khoros is looking for exceptional Customer Success Managers to play a key role in ensuring the continued success of their rapidly growing customer base. In this role, you will be the key point of contact for their customers, developing and sustaining strategic relationships with a portfolio of top-tier enterprise customers, and responsible for driving success and adoption throughout all aspects of the customer’s journey. The key to being successful is the effective adoption of its products across a customer’s organization.  
    Apply here: https://recruit.hirebridge.com/v3/Jobs/JobDetails.aspx?cid=7852&jid=523832&locvalue=1012
       
        
    Role: Customer Success Manager, EMEA
    Location: Amsterdam, Paris
    Organization:  Okta
    The EMEA CSM role is all about building long term customer value. You will play a crucial role in assuming overall customer adoption responsibility and solving issues. Partner with internal Okta team members to align account activities with the customer’s business case and strategy. Work with the sales team to properly sell and position Success Services. You will have to act as the voice of the customer and collect feedback to drive continuous improvement across all areas including product.  
    Apply here: https://www.okta.com/company/careers/customer-first/customer-success-manager-emea–2047490/
        
         
    Role: Senior Customer Success Manager, EMEA
    Location: London
    Organization:  Okta
    The EMEA Senior CSM role is all about building long term customer value. You will play a crucial role in assuming overall customer adoption responsibility and solving issues. Partner with internal Okta team members to align account activities with the customer’s business case and strategy. Work with the sales team to properly sell and position Success Services. You will have to act as the voice of the customer and collect feedback to drive continuous improvement across all areas including product.  
    Apply here: https://www.okta.com/company/careers/customer-first/senior-customer-success-manager-emea–2028451/
       
        
    Role: Sr. Customer Success Manager for Atlassian SaaS Products
    Location: Austin, US
    Organization: Atlassian
    In this role, you’ll also serve as an internal contact and voice of the customer to bring feedback to the Atlassian product, design, and support teams to improve customer experience, reduce time-to-value and churn. You will be part of a larger team responsible for monitoring customer health, crafting success plans for customers, and using lessons learned to improve Atlassian products, services, and policies to deliver faster and more automated value to all customers. You will collaborate with internal teams to resolve and ensure a successful renewal and growth. Collect, analyze, and present customer feedback as well as enhancement requests to drive continuous improvement in the product and customer experience.  
    Apply here: https://www.atlassian.com/company/careers/detail/7cfb076e-39af-4a63-986b-390920fc1891
       
         
    Role: Customer Value Director
    Location: Dallas, TX
    Organization: Coupa Software
    Customer Value Director will be the primary point of contact from Coupa to customers after customer go-live. In this role, you will have to ensure customer success, focus on delivering results through your innovation and strive for excellence. You will be responsible for providing communication to customers regarding Coupa, new product capabilities and other critical information as well as customer renewal and growth of annual contract value.  
    Apply here: https://jobs.lever.co/coupa/8a97be1e-42ca-4e75-a01c-559436194d5b
        
         
    Role: Customer Value Director
    Location: San Mateo, CA
    Organization: Coupa Software
    Customer Value Director will be the primary point of contact from Coupa to customers after customer go-live. In this role, you will have to ensure customer success, focus on delivering results through your innovation and strive for excellence. You will be responsible for providing communication to customers regarding Coupa, new product capabilities and other critical information as well as customer renewal and growth of annual contract value.  
    Apply here: https://jobs.lever.co/coupa/07c6b293-f523-4f7b-8aa3-560328bea606
        
         
    Role: Customer Success Manager
    Location: London, UK
    Organization: Sumo Logic
    As a CSM you will identify key MBOs from customers and drive adoptions programs, milestones and creation of customer champions as a trusted advisor. You will act as the primary contact for all post-sales efforts and existing key accounts, focusing on customer success and customer service. You will have to develop a strategic relationship with customers, own the renewal process and ensure customer retention. Partner with Sales, Customer Service, Product, and Engineering teams to maximize customer success and account growth.  
    Apply here: https://boards.greenhouse.io/sumologic/jobs/2145085
       
        
    Role: Customer Success Manager
    Location: Bangalore, India
    Organization: Kaseya
    The CSM is the customer’s adviser who serves as a key point of contact and as a contact between the customer and the various departments within Kaseya. You will have to understand the customer’s business needs to ensure customer satisfaction and encourage continued long-term relationship and Increase footprint in the existing customer base.  
    Apply here: https://www.kaseya.com/careers/?gnk=job&gni=8a78879e6d228ccc016d3ecb10e64178&lang=en

    Customer Value Director

    senior customer success manager

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
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  • Jul 03 – Customer Success Jobs
    Talent Team
    Talent Team
    Jul 3, 2020 | 2 min read

    Role: Customer Success Manager
    Location: Columbus, OH, US
    Organization: FloQast
    As a Customer Success Manager, you will manage a diverse portfolio of customers, from SMB to enterprise, develop new business from existing clients and manage the client relationship. You will need to serve as an advocate and liaison between clients and internal cross-functional teams (including the Setup, Product Development and Sales departments) to improve the entire customer experience. Ensure customer satisfaction and longterm engagement with the clients. Own the overall post-launch relationship with your FloQast customers. Increase adoption and manage to upsell or new business opportunities.
    Apply here: https://floqast.com/jobs/account-manager-2/
      
      
    Role: Customer Success Consultant
    Location: Washington, D.C., US.
    Organization: Granicus
    Granicus is seeking a CSC to support the deep and successful adoption of their suite of SaaS solutions and to drive visible value aligned with the clients’ business outcomes. You will have to manage a portfolio of clients through the customer journey from post-implementation, consistently creating deeper adoption of solutions and ensuring a seamless and successful Granicus experience. Collaborate with the sales organization to expand knowledge of customer strategic priorities and identify expansion opportunities. Develop a Granicus product portfolio, as well as SaaS customer success practices.  
    Apply here: https://recruit.hirebridge.com/v3/Jobs/JobDetails.aspx?cid=7723&jid=526026&locvalue=1015
     
     
    Role: Customer Success Manager
    Location:  Newyork, US
    Organization: MongoDB
    As a CSM at MongoDB, you will be responsible for building relationships with their customers and becoming a trusted advisor as well as a go-to person for best practices and advice. You will be an integral part of their customer’s success with MongoDB and bring value to every interaction – from onboarding including product adoption and growth. This role will report to the Regional Manager, Customer Success. Help the customers realize and maximize the value of the MongoDB subscription and services.  
    Apply here: https://www.mongodb.com/careers/jobs/2203393
     
     
    Role: Customer Success Executive
    Location: Sydney, Australia
    Organization: Cint
    In this role, you will have to work closely with the customers to understand their business goals and cooperate/coordinate with internal departments. Ensure successful onboarding and work with the sales team to ensure that customer-related info, as well as updates, are communicated and shared with the team. Build long-lasting relationships with clients during pre-sales, project delivery, and post-delivery. Identify upsell/cross-sell opportunities.  
    Apply here: https://www.careers.cint.com/jobs/906762-customer-success-executive-sydney
     
     
    Role: Customer Success Executive
    Location: Sydney, New South Wales, Australia
    Organization: Futrli
    Customer Success Executive will be responsible for supporting them through this adoption and engagement period. Manage the assigned portfolio of clients and deliver excellent customer service besides performing health checks. Nurture relationships within the client base and identify any upsell opportunities. Increase adoption, ensure retention and customer satisfaction. Make sure that clients get the maximum value out of Futrli suite of products.  
    Apply here: https://apply.workable.com/futrli/j/0D015AA671/
     
     
    Role: Customer Success Manager – Asia Pacific
    Location: Tokyo, Japan
    Organization: Suse
    In this role, You will have to engage with global and enterprise customers to drive SUSE adoption and demonstrate ongoing value. You are responsible for the complete post-sales lifecycle. Manage Customer Success activities such as Onboarding, Adoption, Consumption and Retention resulting in securing and expanding the SUSE footprint in the customer’s environment. Collaborate very closely with SUSE’s Account Executive to ensure growth and increased footprint including the identification of cross-selling and upsell opportunities. You will be the main point of contact between SUSE and several named global enterprise accounts as well as ensure defined business outcomes.  
    Apply here: https://jobs.suse.com/us/en/job/7012834/Customer-Success-Manager-Asia-Pacific

    Customer Success Consultant

    Customer Success Executive

    Customer Success Manager - APAC

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
    2 comment 0

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  • Jul 01 – Customer Success Jobs
    Talent Team
    Talent Team
    Jul 1, 2020 | 2 min read

    Role: Platform Partnership Manager
    Location: Newyork, US
    Organization: Stripe
    Stripe is looking for someone who can manage their existing partners and identify new opportunities to expand and grow the relationships. Lead all aspects of deal execution, from business case development to deal structuring and negotiating, with support from team leads. Collaborate internally with key stakeholders including marketing, sales, product, engineering and legal in order to ensure software adoption as well as customer success. Handle technical conversations with product teams and lead commercial partnership negotiations.  
    Apply here: https://stripe.com/jobs/listing/platform-partnerships-manager/2039069
     
     
    Role: Customer Success Architect II
    Location: Remote- Sanfrancisco, US
    Organization: DocuSign
    This position reports to the Regional Delivery Manager. The Customer Success Architect will engage with key strategic customers that have implementations involving multiple sites, business units, regions or deployments of massive scale. This role will work together with the other members of the Professional Services team as well as Account Executives, Account Managers, Sales Engineers, Customer Success Managers and Engagement Managers to execute key account strategies. Customer Success Architect is ultimately deployed to ensure customers fully leverage and get value from all aspects of the DocuSign platform.  
    Apply here: https://www.docusign.com/company/careers/open?gh_jid=2171209
     
     
    Role: Professional Services Engineer – Customer Success
    Location:  Eden Prairie, Minnesota, US
    Organization: Arctic Wolf
    As a Professional Service Engineer within Customer Success you will work closely with the Security Services team to help drive implementations of the Arctic Wolf Managed Detection and Managed Risk Services. Act as a liaison between customers and internal teams such as Security Services, Product Management and Customer Success to solve technical problems and propose new feature development. Lead and execute the technical implementation of projects to ensure successful deployment and adoption of Arctic Wolf solutions by customers.  
    Apply here: https://arcticwolf.com/company/careers/?gh_jid=4779788002
     
     
    Role: Enterprise Customer Success Manager
    Location: London, England, UK
    Organization: Nitro, Inc.
    The Enterprise Customer Success Manager is a highly customer-facing professional who will lead the post-sales life-cycle for Nitro’s portfolio of Enterprise customers. Act as the voice of customers and strike the appropriate balance between the customer’s needs and the company’s business objectives. Ensure successful onboarding and customer success. Partner with sales to identify renewal, expansion and up-sell opportunities in the post-sales cycle. Develop a targeted adoption plan, based on opportunities to increase user adoption and engagement.  
    Apply here: https://www.gonitro.com/about/careers/2235553
     
     
    Role: Customer Success Manager
    Location: Paris, France
    Organization: Medallia
    As a Customer Success Manager, you will manage the client relationship throughout the customer life cycle. The main goals of the role are to measure and realize value, drive product adoption and expansion of Medallia’s product suite. You will be responsible for the holistic health of the customer by facilitating strategic direction besides partnering with their sales, professional services, product and marketing teams. 
    Apply here: https://jobs.medallia.com/job/customer-success-manager-france/fec26a45-cb02-44a4-a125-21a6a96d2363
     
     
    Role: Customer Success Manager
    Location: Kuala Lumpur, Malaysia
    Organization: HP
    In this role, you will lead solution services transformation to elevate customer experiences and drive business outcomes. Improve customer advocacy, retention, loyalty and increase customer lifetime value. Own Delivery, Lead Up-sell and Cross-sell initiatives with CSM’s. In addition, you will work closely with Customer Support Services to initiate, support and execute initiatives to tighten delivery engagement in the Pre-sales process, simplify operations and maximise profitability. Support Sales, Pre-sales and CSM’s during key/strategic Renewal Phase. Work closely with the CSS department to optimise delivery & transition management. 
    Apply here: https://jobs.hp.com/en-us/showjob/jobid/5281/customersuccessmanager

    Customer Success Architect II

    Enterprise Customer Success Manager

    Platform Partnership Manager

    Professional Services Engineer - Customer Success

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
    3 comment 0

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