Global Customer Success Jobs
IN RESPONSE TO COVID-19
We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!
ALL THE BEST with your Job Hunt. And, Stay Safe!
- April 22 – Customer Success JobsShare this job list:
Role: Customer Success Manager
Location: Minneapolis, MN, USA
New York, NY, USA
Los Angeles, CA, USA
Remote, St. Louis, Missouri
Organization: Google
As a Customer Success Manager, you will act as a trusted advisor to Google Cloud’s largest customers by enabling them to use Google’s Cloud products to achieve their business objectives. You’ll partner with customers to develop and execute success plans: organizational, programmatic and technical strategies to meet their business objectives and stakeholder goals. You will work with customers to remove organizational and technical barriers and identify opportunities to help customers expand their use of Google Cloud products. Further, you will recommend best practices and organizational changes to accelerate their onboarding and migration plans.
Apply here: https://careers.google.com/jobs/results/110501977781084870/
Role: Engagement Manager
Location: London, UK
Organization: Google
Engagement Managers (EM) help shape the digital future of Google’s top clients. They are a team of technical thought leaders, addressing complex business challenges with cutting-edge solutions. In Partnership with sales leaders, EM’s help clients incorporate technology into their strategy. Leveraging high technical aptitude and in-depth industry knowledge, they provide excellent consulting and client service.
Apply here: https://careers.google.com/jobs/results/90860588013363910/
Role: Manager, Customer Success Management
Location: Chicago, IL, US
Organization: Relativity
The Manager, Customer Success Management oversees a team of Customer Success professionals who work closely with Relativity customers. This team is responsible for ensuring successful adoption, maturity, and growth of Relativity customers across various segments. This position will be focused on managing and coaching a team of customer success managers.
Apply here: https://www.relativity.com/careers/available-positions/?id=6ba907c7-264e-4900-9a3b-51d0b69c1057
Role: Customer Success Manager
Location: Vancouver, WA
Waltham, MA
Organization: Zoom Info
ZoomInfo is looking for an experienced, passionate, results-oriented Customer Success Manager to join our Customer Success team in Waltham, MA. This individual will drive product adoption, retention, and growth by delivering high levels of business value and cultivating deep customer relationships with some of the world’s most iconic companies. This energetic leader will be responsible for all aspects of account management, adoption, and customer success planning.
Apply here: https://www.zoominfo.com/business/about/careers?gh_jid=4674854002
Role: Associate Customer Success Manager
Location: Vancouver, WA
Organization: Zoom Info
In this role as an Associate Customer Success Manager, you will be required to engage with customer accounts while working with a handful of paired Account Managers. Almost half of the pipeline will be qualifying inbound leads from the website, the other half will require it to be generated through classic prospecting techniques.
Apply here: https://www.zoominfo.com/business/about/careers?gh_jid=4711920002
Role: Enterprise Customer Success Manager – EMEA
Location: Remote, London
Organization: InVision
This role requires you to manage the post-sale relationship of InVision’s mid-market accounts, which includes implementation, onboarding, training, driving adoption, Quarterly Business Reviews, and renewal. Identify areas for growth within existing accounts and work with an Account Manager. Deliver best practices for product design within different verticals and environments, based on specific client use cases, industry standards, and an understanding of emerging tools
Apply here: https://boards.greenhouse.io/invision/jobs/2168371
Role: Customer Success Manager
Location: Los Angeles, CA
Organization: Box
This role works with new and existing business and enterprise customers to ensure that they are supremely successful with and delighted by Box. You will be responsible for effective onboarding these accounts onto our services, spur usage in the early stages and ongoing, and build high customer satisfaction. You will work with their accounts actively to drive adoption, as well as act as the voice of customers internally at Box.
Apply here: https://boards.greenhouse.io/boxinc/jobs/2169999?gh_src=0fff2a0c1us
Role: Customer Success Manager – US and EMEA Market
Location: Bangalore, India
Organization: Workato
This role will require you to develop and maintain strategic business relationships with enterprise customers to drive adoption and expansion in upselling and cross-selling. Be the expert in deployment models and governance structures and share best practices from a business and technical perspective. Develop and implement processes and programs to increase usage of the product within the current group and drive cross-sell opportunities within other groups. Serve as the primary point of escalation when customer issues arise, troubleshoot, and ensure quick resolution
Apply here: https://jobs.workato.com/apply/?gh_jid=47167800025Posted By SmartKarrot’s
0 Jul 03 – Customer Success JobsShare this job list: Role: Customer Success Manager
Location: Columbus, OH, US
Organization: FloQast
As a Customer Success Manager, you will manage a diverse portfolio of customers, from SMB to enterprise, develop new business from existing clients and manage the client relationship. You will need to serve as an advocate and liaison between clients and internal cross-functional teams (including the Setup, Product Development and Sales departments) to improve the entire customer experience. Ensure customer satisfaction and longterm engagement with the clients. Own the overall post-launch relationship with your FloQast customers. Increase adoption and manage to upsell or new business opportunities.
Apply here: https://floqast.com/jobs/account-manager-2/
Role: Customer Success Consultant
Location: Washington, D.C., US.
Organization: Granicus
Granicus is seeking a CSC to support the deep and successful adoption of their suite of SaaS solutions and to drive visible value aligned with the clients’ business outcomes. You will have to manage a portfolio of clients through the customer journey from post-implementation, consistently creating deeper adoption of solutions and ensuring a seamless and successful Granicus experience. Collaborate with the sales organization to expand knowledge of customer strategic priorities and identify expansion opportunities. Develop a Granicus product portfolio, as well as SaaS customer success practices.
Apply here: https://recruit.hirebridge.com/v3/Jobs/JobDetails.aspx?cid=7723&jid=526026&locvalue=1015
Role: Customer Success Manager
Location: Newyork, US
Organization: MongoDB
As a CSM at MongoDB, you will be responsible for building relationships with their customers and becoming a trusted advisor as well as a go-to person for best practices and advice. You will be an integral part of their customer’s success with MongoDB and bring value to every interaction – from onboarding including product adoption and growth. This role will report to the Regional Manager, Customer Success. Help the customers realize and maximize the value of the MongoDB subscription and services.
Apply here: https://www.mongodb.com/careers/jobs/2203393
Role: Customer Success Executive
Location: Sydney, Australia
Organization: Cint
In this role, you will have to work closely with the customers to understand their business goals and cooperate/coordinate with internal departments. Ensure successful onboarding and work with the sales team to ensure that customer-related info, as well as updates, are communicated and shared with the team. Build long-lasting relationships with clients during pre-sales, project delivery, and post-delivery. Identify upsell/cross-sell opportunities.
Apply here: https://www.careers.cint.com/jobs/906762-customer-success-executive-sydney
Role: Customer Success Executive
Location: Sydney, New South Wales, Australia
Organization: Futrli
Customer Success Executive will be responsible for supporting them through this adoption and engagement period. Manage the assigned portfolio of clients and deliver excellent customer service besides performing health checks. Nurture relationships within the client base and identify any upsell opportunities. Increase adoption, ensure retention and customer satisfaction. Make sure that clients get the maximum value out of Futrli suite of products.
Apply here: https://apply.workable.com/futrli/j/0D015AA671/
Role: Customer Success Manager – Asia Pacific
Location: Tokyo, Japan
Organization: Suse
In this role, You will have to engage with global and enterprise customers to drive SUSE adoption and demonstrate ongoing value. You are responsible for the complete post-sales lifecycle. Manage Customer Success activities such as Onboarding, Adoption, Consumption and Retention resulting in securing and expanding the SUSE footprint in the customer’s environment. Collaborate very closely with SUSE’s Account Executive to ensure growth and increased footprint including the identification of cross-selling and upsell opportunities. You will be the main point of contact between SUSE and several named global enterprise accounts as well as ensure defined business outcomes.
Apply here: https://jobs.suse.com/us/en/job/7012834/Customer-Success-Manager-Asia-Pacific2Posted By SmartKarrot’s 0 Leave a Comment
Jul 02 – Customer Success JobsShare this job list: Role: Customer Success Manager
Location: Sofia, Mexico, US
Organization: FocusVision
The CSM is responsible for ensuring the client’s success across FocusVision software products. CSM’s build relationships with their assigned accounts and perform quarterly business reviews to identify gaps in training, product or adoption. The CSM should provide customers continuity throughout the entire customer lifecycle, from onboarding, implementation, training, education, support, and software updates. The mission is to ensure customer success and thus renewals through building strong relationships and providing ongoing solutions besides driving product adoption and usage. Partner with the Sales team to meet or exceed client revenue goals.
Apply here: https://focusvision.bamboohr.com/jobs/view.php?id=9
Role: Customer Success Manager
Location: Remote- Denver, CO, US
Organization: Red Canary
As a CSM, You will have to act as a trusted partner for your customers on product functionality, build strong customer relationships and delivers customer-centric solutions. Anticipate as well as adopt new technologies and leverage new features to educate customers. Effectively prioritize and escalate customer issues to the appropriate internal teams and ensure that issues are resolved. Drive product adoption, customer success and renewals.
Apply here: https://jobs.lever.co/redcanary/7f2ca809-123a-4c6d-9ebe-65bf257cee00
Role: Senior Customer Success Manager
Location: Austin, Texas, US
Organization: SolarWinds
SolarWinds is seeking someone who can manage their customers and create a powerful customer experience ensuring strong retention rates, product adoption, and customer advocacy. You will be the primary point of contact to the customers. Identify the risks that customer is facing and help turn their customer experience around by utilizing customer success programs such as training, support, Premier Support, Success Center, etc. Ensure Product adoption, retention and customer success. You will also be responsible for managing larger customer accounts to position the value of SolarWinds.
Apply here: https://solarwinds.jobs/austin-tx/senior-customer-success-manager/ED827FEFDBA44E6D8A92B942E1011F83/job/
Role: Enterprise Account Executive
Location: Frankfurt, Germany
Organization: Trustwave
This position reports to the Vice-President of Sales and is supported by the team of Sales Engineers, Product Managers and product specialists. You will be responsible for the growth and success of Trustwave and managing enterprise customer accounts. Work with Channel partners and Managers to promote Trustwave solution sales. Focus on building a relationship with prospective customers in order to generate revenue. Ensure that the customers get the most value out of Trustwave.
Apply here: https://jobs.jobvite.com/trustwave/job/oDrJcfwJ
Role: Customer Success Manager
Location: London, UK
Organization: Tibco
As a CSM, You will have to advise and guide a variety of customers ensuring they maximize the value they derive from the TIBCO Connected Intelligent Cloud (CIC) solution and understand their emerging needs. Establish and oversee customer adoption, training, and development of best practices to drive incremental value and return on customer investment. Work closely with the TIBCO Account Executives, pre-sales team as well as the professional service organization to provide input into their strategic customer plans, helping them to identify areas where existing customers could improve their use of TIBCO. Ensure renewals, identify and prioritize growth opportunities, also drive revenue through expansion/upsell.
Apply here: https://www.tibco.com/careers/opportunities/customer-success-manager-525985-0
Role: Customer Success Manager
Location: Singapore
Organization: Datadog
In this role, You will have to proactively build relationships with customers to achieve adoption, loyalty and revenue growth. Partner with the Commercial Sales team to ensure a smooth transition and onboarding experience for new customers. Collaborate with the internal teams in order to identify growth opportunities and drive customer success.
Apply here: https://www.datadoghq.com/careers/detail/?gh_jid=22239532Posted By SmartKarrot’s 0 Leave a Comment
Jul 01 – Customer Success JobsShare this job list: Role: Platform Partnership Manager
Location: Newyork, US
Organization: Stripe
Stripe is looking for someone who can manage their existing partners and identify new opportunities to expand and grow the relationships. Lead all aspects of deal execution, from business case development to deal structuring and negotiating, with support from team leads. Collaborate internally with key stakeholders including marketing, sales, product, engineering and legal in order to ensure software adoption as well as customer success. Handle technical conversations with product teams and lead commercial partnership negotiations.
Apply here: https://stripe.com/jobs/listing/platform-partnerships-manager/2039069
Role: Customer Success Architect II
Location: Remote- Sanfrancisco, US
Organization: DocuSign
This position reports to the Regional Delivery Manager. The Customer Success Architect will engage with key strategic customers that have implementations involving multiple sites, business units, regions or deployments of massive scale. This role will work together with the other members of the Professional Services team as well as Account Executives, Account Managers, Sales Engineers, Customer Success Managers and Engagement Managers to execute key account strategies. Customer Success Architect is ultimately deployed to ensure customers fully leverage and get value from all aspects of the DocuSign platform.
Apply here: https://www.docusign.com/company/careers/open?gh_jid=2171209
Role: Professional Services Engineer – Customer Success
Location: Eden Prairie, Minnesota, US
Organization: Arctic Wolf
As a Professional Service Engineer within Customer Success you will work closely with the Security Services team to help drive implementations of the Arctic Wolf Managed Detection and Managed Risk Services. Act as a liaison between customers and internal teams such as Security Services, Product Management and Customer Success to solve technical problems and propose new feature development. Lead and execute the technical implementation of projects to ensure successful deployment and adoption of Arctic Wolf solutions by customers.
Apply here: https://arcticwolf.com/company/careers/?gh_jid=4779788002
Role: Enterprise Customer Success Manager
Location: London, England, UK
Organization: Nitro, Inc.
The Enterprise Customer Success Manager is a highly customer-facing professional who will lead the post-sales life-cycle for Nitro’s portfolio of Enterprise customers. Act as the voice of customers and strike the appropriate balance between the customer’s needs and the company’s business objectives. Ensure successful onboarding and customer success. Partner with sales to identify renewal, expansion and up-sell opportunities in the post-sales cycle. Develop a targeted adoption plan, based on opportunities to increase user adoption and engagement.
Apply here: https://www.gonitro.com/about/careers/2235553
Role: Customer Success Manager
Location: Paris, France
Organization: Medallia
As a Customer Success Manager, you will manage the client relationship throughout the customer life cycle. The main goals of the role are to measure and realize value, drive product adoption and expansion of Medallia’s product suite. You will be responsible for the holistic health of the customer by facilitating strategic direction besides partnering with their sales, professional services, product and marketing teams.
Apply here: https://jobs.medallia.com/job/customer-success-manager-france/fec26a45-cb02-44a4-a125-21a6a96d2363
Role: Customer Success Manager
Location: Kuala Lumpur, Malaysia
Organization: HP
In this role, you will lead solution services transformation to elevate customer experiences and drive business outcomes. Improve customer advocacy, retention, loyalty and increase customer lifetime value. Own Delivery, Lead Up-sell and Cross-sell initiatives with CSM’s. In addition, you will work closely with Customer Support Services to initiate, support and execute initiatives to tighten delivery engagement in the Pre-sales process, simplify operations and maximise profitability. Support Sales, Pre-sales and CSM’s during key/strategic Renewal Phase. Work closely with the CSS department to optimise delivery & transition management.
Apply here: https://jobs.hp.com/en-us/showjob/jobid/5281/customersuccessmanager
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