Global Customer Success Jobs

IN RESPONSE TO COVID-19

We are aware that the Customer Success community is also facing challenges at the moment, some have been laid-off and others anticipate they might. Our talent management team is spending some time every day scouting the market for current openings (on your behalf), and will keep posting what they find. Please add your email to this list to be notified every time new job details are published!

ALL THE BEST with your Job Hunt. And, Stay Safe!

  • April 22 – Customer Success Jobs
    Talent Team
    Talent Team
    Apr 22, 2020 | 3 min read

    Role: Customer Success Manager
    Location: Minneapolis, MN, USA
                     New York, NY, USA
                     Los Angeles, CA, USA

                     Remote, St. Louis, Missouri
    Organization: Google
    As a Customer Success Manager, you will act as a trusted advisor to Google Cloud’s largest customers by enabling them to use Google’s Cloud products to achieve their business objectives. You’ll partner with customers to develop and execute success plans: organizational, programmatic and technical strategies to meet their business objectives and stakeholder goals. You will work with customers to remove organizational and technical barriers and identify opportunities to help customers expand their use of Google Cloud products. Further, you will recommend best practices and organizational changes to accelerate their onboarding and migration plans.  
    Apply here: https://careers.google.com/jobs/results/110501977781084870/
        
         
    Role: Engagement Manager
    Location: London, UK
    Organization: Google 
    Engagement Managers (EM) help shape the digital future of Google’s top clients. They are a team of technical thought leaders, addressing complex business challenges with cutting-edge solutions. In Partnership with sales leaders, EM’s help clients incorporate technology into their strategy. Leveraging high technical aptitude and in-depth industry knowledge, they provide excellent consulting and client service. 
    Apply here: https://careers.google.com/jobs/results/90860588013363910/
      
        
    Role: Manager, Customer Success Management
    Location: Chicago, IL, US
    Organization: Relativity
    The Manager, Customer Success Management oversees a team of Customer Success professionals who work closely with Relativity customers. This team is responsible for ensuring successful adoption, maturity, and growth of Relativity customers across various segments. This position will be focused on managing and coaching a team of customer success managers. 
    Apply here: https://www.relativity.com/careers/available-positions/?id=6ba907c7-264e-4900-9a3b-51d0b69c1057
        
         
    Role: Customer Success Manager
    Location: Vancouver, WA 
                     Waltham, MA
    Organization: Zoom Info
    ZoomInfo is looking for an experienced, passionate, results-oriented Customer Success Manager to join our Customer Success team in Waltham, MA. This individual will drive product adoption, retention, and growth by delivering high levels of business value and cultivating deep customer relationships with some of the world’s most iconic companies. This energetic leader will be responsible for all aspects of account management, adoption, and customer success planning.  
    Apply here: https://www.zoominfo.com/business/about/careers?gh_jid=4674854002
       
       
    Role: Associate Customer Success Manager 
    Location: Vancouver, WA
    Organization: Zoom Info 
    In this role as an Associate Customer Success Manager, you will be required to engage with customer accounts while working with a handful of paired Account Managers. Almost half of the pipeline will be qualifying inbound leads from the website, the other half will require it to be generated through classic prospecting techniques. 
    Apply here: https://www.zoominfo.com/business/about/careers?gh_jid=4711920002
        
         
    Role: Enterprise Customer Success Manager – EMEA
    Location: Remote, London
    Organization: InVision
    This role requires you to manage the post-sale relationship of InVision’s mid-market accounts, which includes implementation, onboarding, training, driving adoption, Quarterly Business Reviews, and renewal. Identify areas for growth within existing accounts and work with an Account Manager. Deliver best practices for product design within different verticals and environments, based on specific client use cases, industry standards, and an understanding of emerging tools  
    Apply here: https://boards.greenhouse.io/invision/jobs/2168371
        
        
    Role: Customer Success Manager
    Location: Los Angeles, CA
    Organization: Box
    This role works with new and existing business and enterprise customers to ensure that they are supremely successful with and delighted by Box. You will be responsible for effective onboarding these accounts onto our services, spur usage in the early stages and ongoing, and build high customer satisfaction. You will work with their accounts actively to drive adoption, as well as act as the voice of customers internally at Box. 
    Apply here: https://boards.greenhouse.io/boxinc/jobs/2169999?gh_src=0fff2a0c1us
        
         
    Role: Customer Success Manager – US and EMEA Market
    Location: Bangalore, India
    Organization: Workato
    This role will require you to develop and maintain strategic business relationships with enterprise customers to drive adoption and expansion in upselling and cross-selling. Be the expert in deployment models and governance structures and share best practices from a business and technical perspective. Develop and implement processes and programs to increase usage of the product within the current group and drive cross-sell opportunities within other groups. Serve as the primary point of escalation when customer issues arise, troubleshoot, and ensure quick resolution 
    Apply here: https://jobs.workato.com/apply/?gh_jid=4716780002

    Associate Customer Success Manager

    Customer Success Manager EMEA

    Engagement Manager

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
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  • Jan 15 – Customer Success Jobs
    Talent Team
    Talent Team
    Jan 15, 2021 | 2 min read

    Role: Vice President of Customer Success
    Location: Remote, United States 
    Organization: 
    Community Brands
    As a Vice President of Customer Success, you will build, manage, support, and monitor the team within the organization. Manage team development, cultivate individual talents, and build strong relationships that facilitate team success. Drive change initiatives as required to improve efficiencies and execute on business commitments. Improve processes and policies in support of organizational goals. Define and manage the onboarding, expansion, and retention strategy for the customers. Achieve maximum growth and expansion potential for existing customers through regular business reviews and joint initiatives with the sales team. Serve as an advocate to the executive team for all things customers (e.g. customer issues, product suggestions and needs, market positioning).
    Apply here: 
    https://www.communitybrands.com/company/open-positions/?gnk=job&gni=8a7885a87625eeac01762964f56d4abb&gns=Company+Website 


    Role: Customer Success Manager
    Location: Costa Mesa, CA, US
    Organization: 
    Veritone, Inc.
    As a Customer Success Manager, you will drive the adoption of Veritone in the customer organization, including technical assistance, training, demos, platform evangelism, configuration and customization assistance. Manage the on-boarding experience for customers. Deliver group training and 1-1 sessions to ensure understanding and adoption. Build strong trust-based relationships with users and customer sponsors, often at the VP-level and above. Respond quickly to customer-submitted questions and requests, sometimes outside of typical business hours. Solicit references, referrals and testimonials from customers. Collaborate internally with the product, marketing and sales teams to communicate customer needs to design ideal offering/features. Manage the customer renewal process and identify upsell opportunities. 
    Apply here: https://boards.greenhouse.io/veritone/jobs/4326155003 


    Role: Customer Success Manager
    Location: Remote, Australia  
    Organization: 
    Cerebiz
    As a Customer Success Manager, you will build strong relationships with the clients to understand their needs and ensure their success with Cerebiz. Serve as the main point of contact, and liaison between clients and the rest of the Cerebiz team. Take ownership of new accounts and manage their onboarding. Lead online webinars, consultations, and one-on-one demos to educate customers on the features of the product. Build, own, and execute client success and engagement plans. Navigate client organisations to uncover additional product applications & opportunities for partnership. Represent the voice of the customer and influence the product development roadmap. Partner with Sales and Product teams on upsell, cross-sell, and expansion opportunities. 
    Apply here: https://www.linkedin.com/jobs/view/2360982549/ 


    Role: Customer Success Manager – Onboarding
    Location: Sydney, New South Wales, Australia
    Organization: 
    SalesTribe
    As a Customer Success Manager, you will manage the post-sales relationship with accounts in A/NZ. Serve as the primary client contact and advocate for training, onboarding and problem solving for customers. escalation issues and requests. Establish and maintain customer satisfaction across named accounts through account planning, proactive client communications, issue remediation and containment, as well as performance measurement. Leverage internal subject matter experts to help customers optimize their investment, ensure program objectives are being met and measure the value of the solution to their organizations. 
    Apply here: https://www.linkedin.com/jobs/view/2381150468/ 


    Role: Customer Success Manager
    Location: London, England, United Kingdom
    Organization: 
    FreeWheel
    As a Customer Success Manager, you will build and grow strategic relationships across the customers’ organization at both executive and non-executive levels always striving at identifying and demonstrating how the solutions and services bring value and help drive customer success. Deeply understand each customers’ business and build strategic account plans accordingly. Maintain a comprehensive understanding of Freewheel’s products, services, and solutions, as well as market, needs as they evolve; participate in the development and vetting of new product and services development opportunities. Work closely with the client services, sales engineers and account managers to present a fully integrated and comprehensive customer experience. 
    Apply here: https://www.linkedin.com/jobs/view/2360960922/

    Customer Success Manager

    Vice President of Customer Success

    VP of Customer Success

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
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  • Jan 13 – Customer Success Jobs
    Talent Team
    Talent Team
    Jan 13, 2021 | 3 min read

    Role: Vice President of Customer Success
    Location: Remote, New York City Metropolitan Area, US
    Organization: 
    Ceros
    As a Vice President of Customer Success, you will increase Customer Publish rates and expand users and use cases at existing clients. Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores. Map customer journey from adoption to mastery of the Ceros Ecosystem. Standardize interventions for each point in the journey using all resources at your disposal (CS team, Support Team, Educate Team, and Professional Services). Define operational metrics for the team and establish a system for tracking metrics. Attract high potential individual contributors into the team. Create a rapid onboarding process for new team members. Also, create and leverage reference and advocacy solutions.
    Apply here: 
    https://www.linkedin.com/jobs/view/2359627268/  


    Role: Vice President of Customer Success
    Location: San Diego, CA, US
    Organization: 
    SOCi, Inc.
    As a Vice President of Customer Success, you will set and manage your team’s objectives and priorities to ensure they achieve customer adoption, customer retention and customer satisfaction metrics. Provide leadership and direct oversight of CSMs to ensure they develop strong customer relationships and serve in the role of trusted advisor to SOCi customers. Ensure SOCi customer success team is fully adhering to the defined and prescribed customer engagement model across all customer verticals and tiers. Successfully manage day-to-day priorities for CSMs to ensure proper focus and activities align with overall customer success and corporate priorities. Achieve all quarterly targets including adoption, retention, expansion and referenceability metrics. Create a company-wide culture of Customer Success.
    Apply here: https://www.linkedin.com/jobs/view/2366546317/ 


    Role: Director of Customer Success, EMEA
    Location: London, England, United Kingdom
    Organization:
    Pendo Management
    As a Director of Customer Success, you will act as a proactive leader, owning the customer journey, and orchestrating meaningful touchpoints with customers, drive product adoption, retention, and growth. Help to hire, manage, coach, and develop a team of high-performing Customer Success Managers. Ensure that customers derive maximum, ongoing, value from their investment with Pendo. Constantly measure, refine, and invent new methods that create a fantastic experience for the customers. Develop a trusted advisor relationship with key customer stakeholders and executive sponsors. Serve as customer advocate while effectively collaborating with internal, cross-functional teams including product management, sales, marketing, and engineering.
    Apply here: https://www.linkedin.com/jobs/view/2377590228/ 


    Role: Customer Success Manager
    Location: Sydney, New South Wales, Australia
    Organization:
    AvePoint
    As a Customer Success Manager, you will be responsible for developing the Business Value Assessment Program by creating customer success metrics to support product on-boarding, product adoption as well as customer retention and satisfaction goals. Maintain customer technical account portfolio to provide technical guidance and recommendation. Work closely with account executives to understand the short-term and long-term sales strategies in order to identify keys areas to drive customer success through product adoption and satisfaction. Pursuing a strategy of goal attainment to rectify any hurdles and steer the client towards success. Become an expert in the features and benefits of our applications. Deliver web-based and/or onsite product overviews and training sessions for clients.
    Apply here: https://www.linkedin.com/jobs/view/2366597585/ 


    Role: Customer Success Specialist
    Location: Melbourne, Victoria, Australia
    Organization:
    wellteq
    As a Customer Success Manager, you will serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them. Review the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals. Collaborate, problem-solve, and/or strategize upcoming client meetings with team members. Prepare necessary documentation or visuals for the client to demonstrate the performance of platform/programs; analyze trends in C-Sat/NPS scores to identify areas of improvement. Work with the sales, marketing, and analytics team to deliver customer references, report, and develop case studies.
    Apply here: https://www.linkedin.com/jobs/view/2368001530/ 


    Role: Customer Success Manager
    Location: Bengaluru, Karnataka, India 
    Organization:
    Tenable
    As a Customer Success Manager, you will be responsible for consultatively working with customers to define improvements in their IT security roadmap. Grow revenue via prospecting, qualifying, selling, and closing from existing enterprise client accounts. Manage client relationship through all phases of the sales cycle Provide a consultative solutions sales process to prospects specifically to enhance customer’s security practices as it pertains to IT vulnerability management. Provide account management to an existing territory. Develop and maintain prospect and customer list based on strategic marketing data and other sources for sales leads. Plan & Strategize marketing activities with the Marketing and Channel teams for the end-users and channels.
    Apply here: https://careers.tenable.com/jobs/6135589-customer-success-manager

    Customer Success Manager

    Customer Success Specialist

    Director of Customer Success

    Vice President of Customer Success

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
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  • Jan 12 – Customer Success Jobs
    Talent Team
    Talent Team
    Jan 12, 2021 | 2 min read

    Role: Customer Success Director
    Location: Remote, Denver, CO, US
    Organization: 
    Healthgrades
    As a Customer Success Director, you will develop the strategies needed to help clients make an informed decision through a consultative sales approach. Build relationships and establish rapport with key decision-makers including Marketing, Population Health, IT, Strategy, Clinical and C-Suite members within assigned client base. Work closely with internal teams to identify key strategies to maximize the impact of client campaigns. Educating relevant stakeholders surrounding the comparative benefits, effective use, and deployment of HG’s scaled integrated digital/online marketing strategies and solutions. Be a Customer Consultant. Analyze the customer’s use of the product and identify trends and success metrics by running reports with the data visualization tools. Share opportunities with customers for greater efficiency, optimization and ROI.
    Apply here: 
    https://healthgrades.careers/index.php/jobs/5011788002/?gh_jid=5011788002&gh_src=6ace5ce12us 


    Role: Customer Success Manager, Strategic Accounts
    Location: Atlanta, GA, US
    Organization:
    ServiceTitan
    As a Customer Success Manager, you will develop strong working relationships with corporate contacts at strategic accounts. Provide coaching and training sessions on product best practices and workflows to corporate staff, franchise owners, and end users. Collaborate with customers and product managers to manage product enhancement requests. Manage initiatives to increase product adoption, customer satisfaction and evangelism. Analyze user engagement data, identify actionable insights. Report regularly on KPIs. Gather intelligence on how customers are using the products and determine what features and services are the most/least valuable to their businesses. Identify areas for improvement in the customer experience, both in the product and processes.
    Apply here: https://boards.greenhouse.io/servicetitan/jobs/2580436 


    Role: Customer Success Manager (f/m/d)
    Location: Berlin, BE, Germany
    Organization: 
    Yara International
    As a Customer Success Manager, you will help ensure the customers have a successful start when onboarding. Including issues with initial device setup, delivery. Create engagement plans for your portfolio of customers, identifying opportunities for growth. Understand multiple products and have expert level knowledge to solve customers’ problems and questions. Host Webinars for the customers and prospective customers. Work with Sales and Marketing to help show the value of the product offering. Act as a central point of contact for the customer to ensure a positive experience and timely resolution. Ensure on-time and successful renewal of customer contracts.
    Apply here: https://jobs.yara.com/job/Berlin-Customer-Success-Manager-%28fmd%29-BE/631466901/ 


    Role: Enterprise Customer Success Manager
    Location: London, England, United Kingdom
    Organization: 
    Chattermill
    As an Enterprise Customer Success Manager, you will work as part of the fantastic Customer Success Team to ensure clients get the most out of the Chattermill platform. Become an expert in Chattermill’s technology and the possibilities it opens up for the clients. Develop and maintain strong relationships with clients and users from an operational to executive level. Support seamless onboarding and tailoring of the platform for new clients. Utilize the capabilities of the Chattermill platform to identify insights for clients on a proactive basis. Work with the Insights team to run advanced data analysis and deliver insights to clients in a meaningful way.
    Apply here: https://boards.greenhouse.io/chattermill/jobs/4163519003  


    Role: Customer Success Manager
    Location: Remote, London, England, United Kingdom  

    Organization: Sentinel
    As the Customer Success Manager, you will be responsible for helping customers adopt and derive maximum benefit from award-winning cloud-native payments technology. Build and foster long-term relationships within International banking. Develop and nurture relationships from prospects to customers. Represent the company at events and conferences.
    Apply here: https://www.linkedin.com/jobs/view/2358527096/

    Customer Success Director

    Customer Success Manager

    Customer Success Manager- Strategic Accounts

    Enterprise Customer Success Manager

    Talent Team
    Posted By SmartKarrot’s
    Talent Team
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